I cannot comment on the accommodation but I would be extremely wary of providing this establishment with my bank card information!!! My friend originally booked 2 rooms for 2 nights, for her and her husband and myself and mine a few months ago, directly with the guest house for a stay on June 10th & 11th. She provided her card details to guarantee the room. However we had a family bereavement over in France which meant that we had to cancel our room as we had to go to France. I was very distressed obviously and it meant that we had to cancel our much planned for trip to Scotland. My friend rang John of Sandilands, to explain, but as it was we could only give one week’s notice, he required my card details to take full payment for our room. I rang John, explained the situation about the bereavement and we had quite a long chat, I thought was a nice man he was. He did insist in taking full payment however as the cancellation policy is stated on the Sandilands website. So fair enough, I understand he’s running a business and I gave him my card details to take the full payment which is where I made a big mistake! John did say he would re-advertise the rooms in order to relet them and would refund the money if he was successful. Like an idiot I trusted him to do this. So when the time of our stay came I looked on his website which showed that the guest house was fully booked. ”Great” I thought, he would be contacting me for a refund. How wrong I was. I didn’t hear anything, so gave him a ring a few days later left a voicemail, but heard nothing back. So I thought I just would write the money I paid off, and put it behind me. Then I was checking my bank statement and was horrified to discover that not only had John taken the original payment that I authorised on the 7th June, he had taken another £237 on the 14th. This had caused me to go overdrawn, something that I never do, so I was rather concerned. I called John to ask him to explain. I was polite and began firstly by asking how he’d got on with reletting the room, he said he had been unsuccessful, I asked why it was showing as fully booked on his website, he said that was an “error”, I did say that didn’t actually help me in getting my money back, he obviously wasn’t bothered about that. Then I went on to ask why he had taken another £237 from my account, which was a completely different amount from the original payment. He was so very dismissive in his attitude, telling me that I have made a mistake! I said no, it’s on my bank statement, all he kept saying was “No I don’t think so”, telling me I’d made an “Error”. I then said firmly but still politely, he needed to find out what happened and I wanted the money returned that morning. He made no apologies and was extremely rude, saying he was busy and would deal with it when he was able. I said I accepted he had the breakfast rush to deal with, but when it was finished he needed to make this a priority. Anyway, at this point he hung up. I was astounded that he could be so rude and totally disrespectful after I had been decent enough to make the original payment to him. I called my bank who advised me to find out from him what this payment was for. I endeavoured to do this, but he wouldn’t answer my calls. I then emailed him, asking for him to clarify what the payment related to. He ignored my emails. After 24 hours and still no refund, I then asked my husband to call him, where upon he was greeted with a rather “vague” John almost denying that he knew anything about this, when my husband explained further, he kept saying he has dealt with it upon my original phone call, yet bank transfers are pretty instant and yet no money was paid into my account. My husband then said to John, that I would like to speak to him, whereupon John immediately hung up, Hubbie called him back and he said I was rude and he wouldn’t deal with me! I could not believe the attitude of this man, I had been polite, yes I was annoyed, so was firm in my dealings with him, but really, he had taken an unauthorised payment from my account and was refusing to deal with it, he made no attempt at an apology, just kept denying the money had gone, despite my emailing a copy of my bank statement clearly showing the amounts leaving my account. So again I emailed, told him I was handing it over to fraud department at my bank. Then finally the money was put back into my account another day later. There was no offer to pay my overdraft fee, no apology, no compensation. John is a man without any honour in my experience! My friend who did stay the 2 nights said on her arrival he literally was knocking on their door as soon as they got into their room, demanding payment. She had originally booked room guaranteeing with her debit card, but he said she had given him wrong payment details. So she went to the front desk and he had written her card details in a book. He had written the number the wrong way round, another of John’s “Errors”. After my initial payment to John he should have destroyed my card details. He had no right to hold on to them, I think he is clearly flouting GDPR regulations, as this unauthorised payment from my account should never have occurred in the first place if he hadn’t been keeping hold of my card details. Therefore I would not be happy in giving this man any of my card/bank details.…
Lovely guest house with excellent hosts.John and Maureen were most helpful and could not do enough for us. Lots of information and advice on where to go and how to get there. Superb breakfasts and great tea/coffee facilities in rooms.
We had a lovely stay in this Guest House which began with a warm welcome from our hosts John and Maureen. It was such a pleasure to meet them and that aside, our room was most comfortable and the breakfast selections definitely the best we had during our five week holiday in the UK. Sandilands is a relatively short walk from the heart of Edinburgh with a bus stop nearby if preferred. We would definitely stay again should we ever return to Edinburgh and highly recommend it to other travellers. Thanks again John and Maureen.
Maureen and John were great hosts.Very informative and helpfull in every way.Our room was spotless with everything you need.Near the city with bus connections.Also fantastic breakfast with fresh fruit etc.Thankyou for a lovely 3 days Lilian Tony.
Totally pleased with my stay. Good location with easy access to the city. Spacious bedroom with everything you possibly need. Breakfast is cooked to order which was absolutely delicious. John is a great host and very attentive.