Glasgow West Hotel by Compass Hospitality
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Glasgow West Hotel by Compass Hospitality

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Traveller (486)
GoGlasgow Urban Hotel
Room & Suite (173)
GoGrill at the GoGlasgow Urban Hotel
Dining (64)

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About

4.5
#46 of 104 hotels in Glasgow
4.3 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.4 of 5 bubbles
Value
GoGlasgow Urban Hotel by Compass Hospitality is a reflection of Scotland’s most progressive, dynamic and friendly city modern hotel that is all about where we are and what you want to do in the city made famous by its historic achievements and people. With 117 bedrooms we offer a stylish and practical choice for accommodation in Glasgow. Minimal, monochrome with hints of industrial décor. GoGrill restaurant provide the best local delicacies and produce, from scallops landed at Tarbert Pier on Loch Fyne, Peterhead haddock or St Mungo lager from Glasgow’s West Brewery as well as if looking for the place to host the event, wedding or meeting & conference our event which can adapt base on your needs. We are close to city centre, minutes from the M8 motorway and a short taxi ride to Glasgow airport. Entertainment venues, SEC, SSE Hydro, SEC Centre and SEC Armadillo are within walking distance as are top attractions in Glasgow. Ibrox Stadium, home to Rangers Football Club.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Conference facilities
Banquet room
Baggage storage
Street parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Meeting rooms
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Desk
Housekeeping
Room service
Telephone
Coffee / tea maker
Flatscreen TV
Bath / shower
Complimentary toiletries
Wake-up service / alarm clock
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Hidden Gem
Residential Neighbourhood
Languages Spoken
English, Italian

Location

517 Paisley Rd West, Glasgow G511RW Scotland
1,568Review34Q+A100Room tips

Reviews
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Detailed Reviews
Lorraine donaldson wrote a review Jul 2020
5.0 of 5 bubbles
Got to hotel early and Sam checked me in early no problem .My sister had booked another hotel before lockdown but there prices were very high and considering the breakfast consisted of a brown bag with a bacon and omelette roll and no kettle in her room , my choice was to be the best one. Social distance rules and hygiene were second to none while allowing you to have the relaxing stay that I needed.As previous customers have expressed Do NOT let the exterior fool you , inside is abs-fab! Rooms are spotless and very relaxing with everything you could possibly need including a kettle !only having to retrieve top up sundries at reception as staff not allowed in room until you have left. if you need anything special, the attentive staff will go out there way to get it for you.Sitting areas are very relaxing and bar is well stocked .Breakfast well !! unlike my sisters hotel near the quay there was no paper bags! ,, you get service with a smile and the Full Monty ! Delicious ! Warm thanks to William and Luke for their attentive service and friendliness .Also would like to say thanks to Darren who at 4am got me sundries and a friendly chat on departure.When I was checking in Sam must have overheard both my sis and I were celebrating birthdays that wkend and she surprised myself with a bottle of bubbly !! Thankyou ever so much Sam your a credit to the hotel as is all you staff ! Anytime in Glasgow this is definitely the hotel for me and will recommend to all .
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Date of stay: July 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Room Tip: I had twin room , corner bottom floor and was excellent value for money .
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Samantha McLaughlan, Sales at Glasgow West Hotel by Compass Hospitality
Responded 8 Oct 2020
Thank you for your lovely review and I am so pleased to hear you enjoyed your stay here at the GoGlasgow Urban Hotel. We look forward to welcoming you again!! Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Joanne wrote a review Oct 2021
5.0 of 5 bubbles
Me and my partner stay in the go glasow hotel as it was close to city centre for a gig we were going to, on arrival we checked in at reception and the staff we very accomadating with a walm and friendly welcome told us all we needed to know about our room and stay in the hotel, after putting our bags into our room to witch was very clean through we had a double room the bed was clean, very comfy with tv,free internet. The shower and toilet was also very clean ,room service was limited due to covid but on request we had clean towels and mini toiletries. Dinner service was a very warm welcome by the girls and our meals realy worth what we paid . Returning from gig we had a few drinks in the main bar before heading to our room ,we were greeted by a warm and friendly bar staff who serverd us and any enquires we had was handle very professional the girls names were Kat, Tony on reception, Tracy and Zoe on dinner service and on the bar was I like the girl was durdane if I've spelt it right , and not forgetting jo who I personally found easy to engage in conversation and have a bit of banter with she and the outher staff member are a credit to the hotel . I have all ready booked this hotel again for our next vist and would recommend this hotel to anyone wishing to visit Glasgow Thank you again go glasow hotel for the warm and friendly stay xx
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Emma wrote a review Oct 2020
5.0 of 5 bubbles
Stayed here over night at the weekend - the service we recieved from Darren was out of this world. Nothing is a hassle and he was always there to meet our requests. Due to covid restrictions the restauraunt was closed but the hotel was very clean and had all the required inplace to make the hotel safe and clean. I really liked the thought of our room keys being cleaned every day and after each use ( see pic attached ). Well done Goglasgow and hopefully when we return we will be able to dine in the restauraunt.
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Samantha McLaughlan, Sales at Glasgow West Hotel by Compass Hospitality
Responded 13 Oct 2020
Good Morning, Thank you so much for the fantastic review! I look forward to welcoming you back to the hotel. Best Regards, Darren
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BumbleBee wrote a review Jan 2020
London, United Kingdom
1.0 of 5 bubbles
I travelled to the urban as part of a large family group to celebrate New Year’s Eve. Firstly, the rooms were incredibly hot, with no way of adjusting the temperature. We also had no hot water whatsoever for the entire stay. This was the case for most of the rooms we had booked. When reception were informed they acted surprised; although given how many rooms were without hot water it was common knowledge throughout the hotel and there was zero attempt made to rectify the situation or even apologise.
The Hogmanay party was one of the most badly organised, shambolic events I’ve ever attended. The buffet style, cold plates, food quality, quantity of food and service were appalling. Hence, the management offering to order Chinese takeaway for guests who had queued up only to find no food left. The food itself was almost inedible with unidentified bones found in the stew. To add insult to injury, dirty plates were left on tables stacked up for hours, there were no staff clearing glasses or assisting with the food service or on hand to speak to guests who were left hungry.
Most of the bar staff were apparently new, with zero knowledge in preparing drinks, how to use the equipment (the till was left wide open while the bar maid went to find someone who could fix it for several minutes). We also waited over 20 mins for a new member of staff to figure out how to use the coffee machine behind the bar.
Breakfast was also unimpressive, they continually ran out of plates, totally ran out of sausages and juices, and the toast and beans served up were completely cold. Again, there were hardly any staff around to assist or clear tables. Guests who were not downstairs by 10.30 had no plates, no glasses for juice, no milk for hot drinks, items of food unavailable.
To my mind the management of this hotel have attempted to cash in on the Hogmanay event, it did not represent value for money, the atmosphere was terrible due to the queues for food, boxes of takeaway everywhere and dirty plates stacked up. The amount of food served was nowhere near enough for the number of people in attendance. The music was also terrible, two hours of Lewis Capaldi and rap are not exactly floor fillers. The rest of the hotel was shambolic with untrained, clueless staff running the show.
We will not be returning.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Euan M, Front Office Manager at Glasgow West Hotel by Compass Hospitality
Responded 6 Jan 2020
Good Afternoon SmithersLDN, Thank you for your review. Sincere apologies regarding your experience. Please be assured we have addressed with relevant departments, this is not our normal level of service. Thank you for all of your party for taking the time to inform us. We are in touch with your party directly. Kind regards Euan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Piers W wrote a review Aug 2020
Holt, United Kingdom
2.0 of 5 bubbles
First impressions of the hotel are poor, as from the outside it looks like a low rent office block dumped in a car park. Not what their website lead me to believe.

These initial impressions were further compounded when we entered the hotel lobby. The outer doors were scruffy and hard to open; there was a leak from the ceiling just by reception, with a bucket catching drips, there was a pile of laundry next to reception and bowl of yellow liquid into which used room keys were placed. There were various signs about COVID rules blu-tacked to the walls at odd angles but the staff were not in masks and the place did not look that clean.

The first room we were given a key to was not acceptable. This was mainly because the door to the room would not lock, as the lock was faulty. When we went back to reception to say we needed a different room the receptionist appeared not to believe me and instead of offering us another room immediately went up two flights of stairs to test the door and key, leaving us waiting in reception! Very poor customer service. He returned, accepting that the lock was faulty and offered us another room which was ok.

The room had apparently been cleaned but it was not a very thorough job. I went to use the phone to call reception and it was thick with dust.

During our one night stay in the hotel we also noticed several trays outside rooms with the remains of food on them. These were not cleared up at all, which seemed to be a clear signal of a lack of cleanliness or staff.

There is nowhere nearby to eat, so we walked 25 minutes into the Finnieston area of Glasgow and had an excellent meal there.

The bed was ok but the sound of the nearby M8 is noisy, so we had to close the windows despite it being a warm, stuffy night.

Breakfast was not great either. The pot of tea was luke warm and had to be sent back. The full Scottish breakfast was ok if unremarkable. They were awaiting a delivery so we could not have toast as there was no butter!

The only really positive thing I can say about the hotel is that it is very reasonably priced as we paid £54 for the room with breakfast on a Sunday evening. But I would not stay here again as there are plenty of nicer hotels in better locations with more professional approaches.
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Date of stay: July 2020
4.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
2.0 of 5 bubblesService
Room Tip: choose a different hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Max S wrote a review Aug 2020
1.0 of 5 bubbles
The female manager with black hair spoke to me and my work college very poorly, and from the moment we arrived at the hotel things just went downhill from there. They hotel insisted they where COVID 19 friendly the 1 first room we arrived in had not been cleaned, the second had a dirty pair of shorts stuffed down the side of the bed and the third had empty condom wrappers under the bed with cigarette tabs docked out on the window ledge. Then the hotel say the had some mysterious water leak which changed location every hour and that all of the guests had to change hotel. After speaking to a very pleasant man that was unloading some stuff from a large van he said he was unloading a set for a Bollywood movie to be filmed in the hotel so it sounds like they made this water leak business up just to empty the hotel to film a movie. I find this completely and utterly absurd the hotel just lied to everyone’s faces about there being a water leak, when we confronted the manager about paying the transfer between hotels she laughed and sniggered in our faces saying I’m not paying that which I think is highly ridiculous because we had to change hotel because of them.
Then only one good thing about the hotel was a staff member called Tony that tried to help us the best he could and make our stay more pleasant.
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Date of stay: August 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
megane6011 wrote a review Mar 2022
Edinburgh, United Kingdom
3.0 of 5 bubbles
Second time staying here, first time wasnt good experience but that was some years ago hence our second visit. Allowed us to check in early, room small but clean, Shower powerful, breakfast was self service and replenished frequently, disappointed coffee was instant you make yourself, filter coffee would have been nice and not too much to ask for the prices they charge. Free parking for hotel guests. Not too bad, however worst nights sleep ever due to very uncomfortable mattress, my husband had to take painkillers middle of the night as his back started to hurt and mine is similar this morning. Would only stay here again if I couldn't get anywhere else.
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael H wrote a review Aug 2021
Stevenage, United Kingdom
3.0 of 5 bubbles
Ideal for a one night stay, close to the city centre with cheap subway or railway options. Check in staff were very friendly and the self-serve breakfast was of a good quality with Scottish additions.

I stayed in a standard double room, the television did not work as there was no signal to the freeview channels. The bed was comfortable and the general decor of the room was modern. The bathroom is very small but the shower is good with constant hot running water, the glass shower door was hanging off the rail but was easily fixed.
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Review collected in partnership with compasshospitality.com
Date of stay: August 2021
5.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chloe wrote a review Jul 2023
Amble, United Kingdom
1.0 of 5 bubbles
Hotel is easy to find and just off a main road, it had parking when we arrived but I can imagine it filling up fast. The location is about 10/15 mins away from the city centre depending on traffic, Ubers cost us around £9 each way seeing as we didn’t end up staying here.
The hotel lobby looks okay although slightly dated. Check in was fast and easy once the receptionist/manager finally came from the restaurant.
One thing to note is this hotel operates actual keys for rooms with quite chunky room number tags, not key cards. Hence why you can only have one key and it’s £30 or so for losing it. We were attending a concert and this would have been a hefty thing to carry.
Our room (standard double) had a layer of dust, glass marks on the table and dirty towels. The mattress had the depth of half my hand and when you sat on it there was no spring, you just sunk to the bed base. We were also graced with one paper thin, flimsy pillow each. Then, to make things even better unbeknownst to us we opened an unlocked door in our room and walked straight into an occupied room next door. Major security breach, both interconnecting doors should have been locked and not just shut.
I went to complain to the desk and the receptionist went to get her manager who had checked us in. She apologised but insisted the interconnecting doors were locked. We were upgraded a suite which was a kind and welcomed gesture.
The suite was also unlocked and I was able to walk straight in. The room was huge and looked a much better quality. The bed was big and bouncy and we were even given two pillows each. The room was cleaner apart from water marks on the bathroom glasses, some dust on the ledge of the shower but compared to where we had just been it looked 10x better. There was an annoying buzzing sound coming from outside but the windows were closed. Sockets are few and far between so when I went to charge my phone, I had to crawl on my hands and knees to unplug the bedside lamp. This is when I was greeted with a used condom under the bed. This was the last straw, we gathered our unpacked belongings (since we had been there less than an hour between two hotel rooms) and went to check out.
The receptionist/manager did give us a full refund as I requested and allowed us to park for free for the two days we were meant to stay. Just don’t bother, £50 more for us a lovely, clean, modern hotel right in the city centre which we had to book at check out. Take your money and run. I wish I had taken more photos but honestly couldn’t check out fast enough.
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CalumH1 wrote a review Oct 2021
Edinburgh, United Kingdom
2.0 of 5 bubbles
I may just have been unlucky but my weekend stay here was a disaster (to the point that it was almost comical).
Initially I was put in a room with a single bed - when I asked the staff did quickly change me to a double without any fuss which was nice of them.
However the room I went into had lots of issues - one window with no curtain (just a transparent net blind), no plugs near the bed, no hot water in the morning, no working radiator, 2 of the 3 the plugs that were in the room weren’t working. The receptionist provided a heater but using this meant I couldn’t charge my phone in the single working socket. The hot water situation resolved in the afternoon when there was less demand, and a maintenance person did come and fix the plugs. At this point I discovered that if the heater was on at ‘high’ it shorted out the all lights and plugs. Some maintenance people let themselves into my room before I could open the door for them wanting to change an areal socket - but then realised this had already been done.
The receptionist kindly gave me a complimentary breakfast for the issues, but the waiting staff lost my order so I waited for 30 mins for breakfast. When it came it was really poor quality food.
On my second night the fire alarm went off at 2330 (I think the staff said this was due to a smoke machine being used for an event.)
The hotel obviously needs some investment to bring it up to a basic standard.
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Date of stay: October 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HappyCamper asked a question Feb 2023
2 contributions
Does the bar do cocktails?
Answer from disabled travels
Bolton, United Kingdom335 contributions12 helpful votes
Not sure
Liz O asked a question Jun 2019
Leven, United Kingdom1 contribution
Hi how far are you from the Hydro and how long would it take to walk? Thank you
Answer from Disha S
London, United Kingdom124 contributions57 helpful votes
by walk it will take around 25 to 30 min.
Liz O asked a question Jun 2019
Leven, United Kingdom1 contribution
Hi, how far are you from SECC and how long would it take to walk?
Answer from PMars
Glasgow, United Kingdom21 contributions1 helpful vote
About 2/3 miles away. Depends on how fast you walk Anything between 30 to 60 minutes walk.
Answer from 18shannon
Cape Town Central, South Africa14 contributions1 helpful vote
Hi, its about 10 minutes and £20 in an Uber
p_bugault wrote a tip Aug 2023
Boulogne-Billancourt, France7 contributions7 helpful votes
2.0 of 5 bubbles
"Make sure no full tourist bus présent....."
Read full review
BigSexyHorridge wrote a tip Jul 2023
Manchester, United Kingdom21 contributions10 helpful votes
2.0 of 5 bubbles
"Avoid unless improvements are made, not worth the money. Same as good location for the Subways "
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Getaway777146 wrote a tip Jul 2023
5 contributions8 helpful votes
5.0 of 5 bubbles
"Just stay here its central to Glasgow and the central belt , you will enjoy your stay for sure "
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JayR_Cologne wrote a tip Jun 2023
Cologne, Germany2 contributions1 helpful vote
1.0 of 5 bubbles
"If possible, spend a little more and book a different hotel. "
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Bill G wrote a tip May 2023
2 contributions
5.0 of 5 bubbles
"Allow the hotel staff to advise you"
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Not the right property for you?
There are more places to choose from in the Glasgow area.
ALSO KNOWN AS
swallow glasgow hotel glasgow, glasgow swallow hotel
FORMERLY KNOWN AS
Glasgow West Hotel
LOCATION
United KingdomScotlandGlasgowSouth Side
NUMBER OF ROOMS
117
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GLASGOW WEST HOTEL BY COMPASS HOSPITALITY - Reviews, Photos

Frequently Asked Questions about Glasgow West Hotel by Compass Hospitality
Which popular attractions are close to Glasgow West Hotel by Compass Hospitality?
Nearby attractions include Ibrox Stadium (0.3 miles), House for an Art Lover (0.4 miles), and Glasgow Science Centre (0.7 miles).
What are some of the property amenities at Glasgow West Hotel by Compass Hospitality?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Glasgow West Hotel by Compass Hospitality?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Glasgow West Hotel by Compass Hospitality?
Yes, free parking and street parking are available to guests.
What are some restaurants close to Glasgow West Hotel by Compass Hospitality?
Conveniently located restaurants include The Flavour bomb Kitchen at the Balcony, Beirut Star, and House for an Art Lover - Art Lovers Cafe.
Are any cleaning services offered at Glasgow West Hotel by Compass Hospitality?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Glasgow West Hotel by Compass Hospitality?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Glasgow West Hotel by Compass Hospitality offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Glasgow West Hotel by Compass Hospitality?
The staff speaks multiple languages, including English and Italian.
Are there any historical sites close to Glasgow West Hotel by Compass Hospitality?
Many travellers enjoy visiting The Mackintosh House (1.7 miles), The Tenement House (1.9 miles), and House for an Art Lover (0.4 miles).
Is Glasgow West Hotel by Compass Hospitality accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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