I booked a reservation from a Thursday to Sunday and requested check in for 6am Friday morning. I was told by telephone reception that this would be fine that a note would be added to the system to allow for this. However, when I arrived at Tartan Lodge, there was noone available in reception. I waited 30 minutes for someone to come to the reception desk and tried to check in. I was then told by the staff member that I would have to pay extra money to check in due yo the time of arrival. Even after I explained the arrangement made with the telephone staff the day before and the fact that I had paid for the previous night also, the staff member insisted on receiving extra payment. When I refused to pay extra fees, the staff member told me I need to leave and WALKED OFF leaving me in the reception area. As a result, I had nowhere to stay after working a night shift and was not able to arrange alternative accommodation until later that afternoon. Since raising this complaint with Tartan Lodge I received no response at all and Booking.com have stated that they are unable to compensate me due to having no response from Tartan Lodge in relation to the specific complaint points made. It's also worth mentioning that whilst waiting for someone to come to reception, I saw the kitchen area which was absolutely filthy. Overall this was by far the worst experience I have had with any accommodation and I would not recommend anyone stay at Tartan Lodge.…
I stayed here not long ago, and I thought it was an ok couple days here with friends for a night out. But then it turns out that’s I had my iPod stolen from my room by one of the staff. When I arrived it was a skinny girl with long blonde hair that was on shift at the time and was acting quite shady. She acted all nice and polite but I don’t think this is the case. Cause once I came back with ma pal to this hotel my iPod that was charging in the room was then gone.
The hostel is a little far from the city center but it is the cheapest option. The hostel is large and has many rooms. My friend and I had problems at check-in and the staff ended up putting us in a room just for the two of us. Cleaning is ok. Quiet to spend the night.
This is THE WORST PLACE I EVER STAYED AT IN MY LIFE!!!!! I STAYED HERE FOR 4 DAYS.... IT TOOK15 HOURS TO CHANGE A BATHROOM LIGHT BULB! I Emailed the manger regarding this matter as the staff told me to do. I was hoping to get a small refund for this problem. No answer from manger even after 24 Hrs. I Paid extra to have A private bathroom and this is what I got.... STAFF WAS POORLY TRAINED when I asked A simple question The staff kept telling to email the manager even for simple about questions about anything. Save your money go somewhere else I would never stay here again!!!!
LOUD, DIRTY, COLD, GAPS IN DOOR FRAMES, HEAR PEOPLE HAVING SEX, WALKING DOWN THE CORRIDOR, WALLS ARE THAT THIN YOU CAN HEAR PEOPLE ON THE TOILET. Loud, dirty, cold, gaps in doors, staff walk in your room early hours in the morning while sleeping, hear people talking, having sex, shouting, walls are that thin you can hear people sat on the toilet. Very rude staff..!!