We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Pentland Hotel

Traveller (31)
Room & Suite (18)
Dining (4)

About

Location
Cleanliness
Service
Value
The Pentland Hotel is located in the central of Thurso, a small town situated on the northern coastline overlooking the Orkney Islands. Thurso's history stretches back to the time of the Vikings, when it was once referred to as Thorsa, translated meaning 'Thor's River'. Thurso shares its famous history of the fishing industry with its neighbouring town Wick, but is also well known among surfers and kayakers who travel from all over the world to experience the swells our sea has to offer. Suitable for families and business people alike, this hotel will offer you comfortable accommodation and a warm welcome from staff. The Pentland Hotel has two lounges for conferences and a night porter available to ensure late services are accommodated to and early risers can enjoy a continental ​breakfast. Being based in the center of Thurso offers you many opportunities to not only explore the town but also enjoy the frequent public transport to explore other parts of the county. Stay at the Pentland Hotel and allow us to ensure that you experience a pleasant and enjoyable visit to the delights of the far north of Scotland. The hotel has 41 en-suite bedrooms made up of single, twin, double, triple, and family units. Each bedroom has been stylishly decorated and made to accommodate your various needs to ensure that your stay will be as comfortable and relaxed as possible. All rooms include a phone, TV with Freeview, a hairdryer, a radio alarm clock, and complimentary tea and coffee making facilities. The hotel has a large split level dining room so that smaller parties of up to 30 may enjoy extra privacy. The restaurant uses only the freshest local Caithness seafood and produce. Vegetarian choices and children's menus are also available. The reception foyer is an attractive area where guests can relax after their meal in comfort. The focus of this room is the fireplace with its carved wooden mantel on a Caithness stone hearth. We have free wi-fi in and around the reception area. Alternatively, the cosy, welcoming atmosphere of the lounge bar is an area where families can sit and where light refreshments and snacks can be eaten, in the more informal surroundings.
Read more
Property amenities
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Show more
Room features
Family Rooms
Non-Smoking Rooms
Good to know
HOTEL STYLE
Centrally Located
Classic
HOTEL CLASS

Location

Full view
77Somewhat walkable
Grade: 77 out of 100
23Restaurantswithin 0.75 miles
5Attractionswithin 0.75 miles
208Reviews
96Photos
2Q+A
27Room tips
Traveller rating
  • 37
  • 74
  • 53
  • 28
  • 16
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
Stopped here on the night before catching the Orkney ferry. The staff were all very polite and helpful with a lovely breakfast but the hotel (like the town !) is very outdated and needs a big over haul, both bar and hotel itself. Whilst the hotel served it's purpose and was warm
Read more
Response from amccinv, Manager at Pentland Hotel
Responded 5 days ago
Hello Steve H, Thank you very much for taking the time to leave us a review, your feedback is always appreciated. We are pleased that you found your stay with us to be comfortable, and that our staff were helpful and polite. I will be sure to pass on your compliments. We are so glad that you enjoyed your breakfast with us. We are currently undergoing renovations and improvements throughout the hotel, and will take on board your feedback regarding our rooms looking dated. I hope that sometime in the future you will choose to stay with us again where you will be able to see our renovations/improvements and have a much more enjoyable stay.
Read more
Rooms basic But booked last minute for £76 per room for 2 in double Staff lovely Particularly lady dealing with breakfast ✅ Carvery great value on sun night £75 for 4 with three courses and bottle of wine 🍷 Only 4 stars as bit old fashioned and NO LIFT !! But would recommend
Read more
Response from amccinv, Manager at Pentland Hotel
Responded 1 week ago
Hello Peewee123, Thank you for taking the time to leave us a review, your feedback is really appreciated. We are very pleased that you found your last minute stay with us to be enjoyable, and that our staff were kind and helpful. I will pass on your compliments to our team, especially our breakfast waitress. We are currently undergoing renovations and improvements throughout the hotel, and will take on board your feedback regarding our decor and lack of lift. We hope to welcome you back again sometime in the future.
Read more
I was in Thurso for personal reasons connected with a dear friend who is from there. While I will return to the town with pleasure, I don't think we'll stay here. It's sad: deeply deprived of maintenance and money, the rooms were under-loved and shabby. The bar food was nice,
Read more
Response from amccinv, Manager at Pentland Hotel
Responded 1 week ago
Hi Tadashii66, Thank you for taking the time to review your visit, your feedback is appreciated. Please accept our apologies that you did not find your stay with us to be as enjoyable as you would of liked. We are currently undergoing renovations and major improvements throughout the hotel and will most definitely take your feedback regarding our rooms on board. We are pleased that you enjoyed our food and that our staff's service was of a high standard. Hopefully we can welcome you back again soon in the future and you will then be able to see some of the improvements and renovations we have carried out.
Read more
This has to be the worse hotel i think i have ever stayed in, the minute i walked in it was quite simply awful..reception was empty, finally girl arrived who smelt of smoke and looked like she couldnt care less. Room was small, smelling of damp, old fashioned, furniture was as
Read more
Response from Andrew M, Owner at Pentland Hotel
Responded 3 weeks ago
Dear SarahScott550, thankyou for your review and please accept my apologies for your disappointment. I have looked into your points but unfortunately we cannot find anyone with your name staying with us with no team member having any recollection of the points you raise. It is my belief that it does appear that this could be a bogus review from a disgruntled ex member of staff but please accept my apologies if it is not. If you could email me on info@norsemanhotelwick.co.uk with more details of your stay and I promise if this is a genuine review I will gladly change my response to reflect this but there is no indication that this is genuine. I look forward to hearing from you but in the meantime if this is bogus please refrain from doing this as it not nice, kind regards Andrew
Read more
I was swithering between 3 and 4 for the rating, but the staff made it a 4. In particular the receptionist who checked us in on Monday evening and the young guy behind the bar that night - he was very knowledgeable about the local drinks on offer, meaning we tasted more whisky
Read more
Response from amccinv, Manager at Pentland Hotel
Responded 4 weeks ago
Hello 687PaulM, Thank you very much for taking the time to leave us a review, your feedback is appreciated. We are so pleased that you found your stay with us to be enjoyable, and that our staff were helpful and knowledgeable. I will be sure to pass on your compliments. We are currently undergoing renovations and improvements throughout the hotel, and will take on board your feedback regarding our rooms looking a little dated. We hope to welcome you back again sometime in the future, thank you for choosing to stay with us.
Read more
Previous
Album Categories
All photosTravellerRoom & SuiteDining
Photo provided by managementPentland Hotel
Guest room
Photo provided by managementPentland Hotel
Guest room
Photo provided by managementPentland Hotel
Guest room
Photo provided by managementPentland Hotel
Guest room
Photo provided by managementPentland Hotel
Guest room amenity
PreviousNext
1234
Dear M M, unfortunately we do not have any coin operated laundry facilities for guests but we do operate a laundry service for our guests, where the laundry is left with us in the morning and it will be washed and tumble dried by the evening. This service is £20 per one of our laundry bags. Please let me know if I can assist with any further queries, Kind regards Andrew
0 votes
Show all answers
Yes, there is a hairdryer in the room, not the bathroom, but the room.
0 votes
Show all answers
"it is all very quiet"
"Not much view out of the back rooms, but probably more quiet"
"The bed was not fit for purpose."
"Room 1 is very comfortable and is highly recommended"
"confirm a room size"
PreviousNext
123456
PRICE RANGE
US$96 - US$149 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pentland hotel thurso
LOCATION
United KingdomScotlandCaithness and SutherlandThurso
NUMBER OF ROOMS
42
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing