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About
#181 of 185 hotels in Fort William
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Value
GreenLeaders Bronze level
Situated just on the outskirts of Fort William, at the foot of Ben Nevis, Ben Nevis & Leisure Club offers stunning views of the mountain and is close to the ski slopes of the Nevis Range. The Ben Nevis Hotel and Leisure Club offers a restaurant, a bar, free parking and a Leisure Club with a heated indoor swimming-pool. The hotel’s restaurant, with its views over Ben Nevis, has a table d’hôte menu. Guests can relax in the bar area, and a full Scottish breakfast is served every morning. Access to the Ben Nevis Hotel’s fitness centre is free to all guests. Facilities include a 15-metre long swimming pool, a sauna, as well as a steam room and gym. All the traditionally furnished rooms have a bathroom. Free Wi-Fi is available in public areas and also in Superior Rooms as well as all bedrooms if you book direct. There is also tea and coffee-making facilities and a work desk for guests to use.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Conference facilities
Banquet room
Public wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Meeting rooms
Non-smoking hotel
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Room features
Telephone
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Languages Spoken
English
Location
43Car recommended
Grade: 43 out of 100
11Restaurantswithin 0.75 miles
12Attractionswithin 0.75 miles
North Road, Fort William PH33 6TG Scotland
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Getting there
Car HireSee car hire from US$109/day
1710Reviews16Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Booked in the Alexandra Hotel for coach trip. Two days before switched to Ben Nevis Hotel. Checked Trip Advisor reports bad - dirty, tiles falling off, no heating and more. Cancelled. Sent e mail with complaint requesting refund. No reply waited two weeks sent reminder. Response. Sender was going on holiday but would reply next week on her return, acceptable. Next week arrived plus another two no reply hence this report. The company clearly has let the hotel deteriorate and they have no customer service, not even replying to a complaint. Shall NEVER book a holiday with Strathmore Hotels again.
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ben Nevis, General Manager at Ben Nevis Hotel & Leisure Club
Responded 3 days ago
Thank you for taking the time to leave a review. I am sorry to hear that you have experienced difficulties in contacting your tour operator. I am sorry we were unable to have the opportunity to show you what the Ben Nevis Hotel can offer if you would like to discuss this further please call the hotel and ask to speak to the manager. I look forward to hearing from you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
I have just returned from a 4 night stay at this hotel. Booking and journey was of the highest standard as was our driver Stuart who wad informative and pleasant. We were greater by a friendly member of staff who was very efficient to a coach full of tired people, keys and directions were given very quickly. My room was large and very clean , as suffer from dust allergy this is very important to me. Toilet was immaculate. The rest of the hotel was very clean. The pool was large enough and towels were supplied. The food was delicious ,varied and plentiful. The staff were great, always ready with a smile. I would definitely stay there again.
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Date of stay: June 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
I want to rate it a bit higher my stay but I am in two minds right now. Check in, fast. No issues. Staff pleasant and informative. Room.... Bed, slept well considering the buzz from outside all night. Not sure if it was heating or air con. OK wait. Can't be heating as my radiator would not switch on. Shower alright. Toilet looked clean but smelt very bad of aged old urine. Nice smelling shower and hand gells. Fir a room it was alright for me . 2 nights stay. No ironing board but this time did not need one. Tea and coffe and kettle facilities all good. Nothing special about Nescafe though and them little uht milks. No fridge in room so that is fine. Room far from modern but was a bed and base for the 2 nights. Bar facilities.... none existing well, bar there 60 of stock on the bar. Everything I asked for that was on display was out of stock. Not good when you have a decent capacity of customers staying g iver and everyone is going out buying drinks etc etc into the hotel. Plus what I got was flat and rotten. Was going to eat in the hotel but we went elsewhere. Was not going to spend money in the van with nothing in stock... or was it out of stock.. ?? Instead of talking , talking amd more talking to your co workers maybe you could have check the stock in the cellar or contact someone to say....hey I am losing customers here. Anyway.. Breakfast... Scottish Breakfast are the best right ? Unfortunately not at this hotel. Bacon alright, black pudding, was asked if I wanted one or two slices... I asked for one... received half. Beans ... beans with are breakfast are beans right ? Nope.. stuck in the crucible. Now to my scrambled eggs... wow.. wow wow.. can I have some eggs with my scrambled eggs.. white, watery gunk!! Simple as..!! With a gallon of water on the plate. Sort thst out please.... please..!! You need to sort your prices out as well. With all respect, I would not get served in a one star hotel with my servers wearing trainers on at breakfast... would I stay again... I have to tbh. So we will see when I return. Prices in Fort William for everything is ridiculous though. The eggs have no yolk either ;)…
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Date of stay: November 2023Trip type: Travelled on business
Room Tip: Bring supplies from home. Every shop, pub, take away have your eyes ripped right out
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ben Nevis, General Manager at Ben Nevis Hotel & Leisure Club
Responded 4 weeks ago
Thank you for taking the time to leave a review. We use all over guests feedback to identify areas for improvement and we will certainly be looking in to the points you have raised. We hope that all of our guests have the best experience when staying with us. Please contact us directly to ensure we can provide you with the best rates. Many thanks.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sent to our room to find the shower door hanging off ! Maintenance department could not repair it. Our next room had no heating so reception had to install an electric heater. The bar are was acceptable, but the restaurant food was poor. Staff were friendly enough. Ironically the services we had no chance to use looked very good … a big indoor pool in an attractive building plus a gymnasium WiFi system was weird and we didn’t master the 2 stage password complications. So all- in-all not a good choice of hotel.
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Date of stay: October 2023Trip type: Travelled as a couple
Room Tip: Just avoid this hotel which seems to lack adequate management …. also avoid the Alexandra Hotel...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ben Nevis, General Manager at Ben Nevis Hotel & Leisure Club
Responded 31 Oct 2023
Hello David, Thank you for taking the time to provide us with feedback. We would like to assure you that we do listen to our guests and are taking action and making changes through out the hotel in the coming months. Should you be in the area we would love for you to come back please contact us directly so we can assure the best prices!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for two nights on a coach trip. Callem and Zoe on reception were helpful and friedly. Our room was clean and very cosy and water was always piping hot. The food was very good, if I had a complaint, the buffet breakfast could have been hotter,but the quality was very good. The waiting staff were very friedly and helpful, Used the pool and the changing rooms could do with an update, but they were clean. Did hear that the WIFI could be patchy but worked fine in our room. Special mention to our lovely driver Ross.
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ben Nevis, General Manager at Ben Nevis Hotel & Leisure Club
Responded 24 Oct 2023
We're so happy to hear you enjoyed your stay, it's always great to hear back from our guests.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I recently stayed at the Ben Nevis Hotel and Leisure Club from September 29th to October 1st, booking three rooms. Unfortunately, my overall experience was quite disappointing. All three rooms exhibited various issues including mould, dampness, and a pervasive musty odor. One of the rooms had no heating, which made the stay uncomfortable. Dust was prevalent throughout, even on the walls. The roller blinds were broken, and there was mould in the bathroom, with no ventilation to alleviate the issue. Furthermore, there was an excessive amount of dust and debris in the bathroom extractor fan, which also did not function properly. The carpets in the rooms were stained and damaged, giving the impression of poor cleanliness. The restaurant experience was also subpar, with dirty plates and cutlery. Many bulbs were missing from the lamps, and the TV remote was broken and hastily taped together as a makeshift solution. Additionally, the rooms were noisy, and corridor doors were challenging to open. Lastly, I observed poor external wall conditions, which raised concerns about the overall maintenance of the property. This experience was far from what I expected from a hotel of this caliber, and I hope that these issues can be addressed to enhance future guests' stays.…
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Date of stay: September 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ben Nevis, General Manager at Ben Nevis Hotel & Leisure Club
Responded 24 Oct 2023
Thank you for your feedback, it's always helpful to hear about our guests experiences; we use guest feedback to help us identify areas for advancement. Please look out for the many upcoming changes over the next year, and we hope we can welcome you back in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Old, out of date. Electrical need to be brought up to code. Three lamps in room, only one outlet worked. Room was dark and dismal. Luggage has to be taken up two and a half sets of stairs. Towel hooks missing in bath, how long has it been since you had three twin beds in a room? Obviously something strange happened in the remodel 50 or 60 years ago. Breakfast was poor at best. Table cloth too small for tables, coffee station actually had table cloth thrown over the top to show out of order. one of the staff was actually mixing instant coffee for dinners. No measuring just mixing. Fruit was substandard and canned. Croissants were small and stale. A couple of staff trying their best. One of the kitchen staff was the bellman!
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Date of stay: September 2023Trip type: Travelled with family
Value
Service
Room Tip: Don’t stay here.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ben Nevis, General Manager at Ben Nevis Hotel & Leisure Club
Responded 24 Oct 2023
Thank you for your review, we take guest feedback seriously and can state that over the coming months we are making changes to several areas of the hotel and updating many of our rooms all based on the feedback from our guests. We would love to welcome you back soon, and would be happy to look after your booking ensuring the best possible prices so you can experience us at our best.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Old and nasty hotel!!! Most of the lights did not work in our room. The towel racks were all broken. No place to put anything. Breakfast was awful with instant coffee, old, cold croissants, canned fruit.
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ben Nevis, General Manager at Ben Nevis Hotel & Leisure Club
Responded 25 Oct 2023
Thank you for taking the time to leave a review. We're sorry to hear that your stay was not in line with our usual standards, we do take all guest feedback on back and have made changes in several areas of the hotel with many more to come, we would love for you to visit us in the future and enjoy a better experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here with a small coach party. Had asked for ground floor room due to age and mobility issues, was allocated a 2nd floor room a long walk outside from the main building, eventually given a ground floor room in that same building (a very long walk to go for meals). Room was very small and t.v. wasn't working. Reported to reception - "we'll get it fixed". It took over 24 hours for this to happen. The only good thing about this hotel were the evening meals - the breakfast not so good, no cutlery, no plates, scrambled egg empty, no bread for toast and certainly surfaces were not wiped down when anything spilled. There also appeared to be a leak in the kitchen - could see towels and a bucket on the floor and what appeared to be water dripping from the ceiling. Would never stay here again.…
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ben Nevis, General Manager at Ben Nevis Hotel & Leisure Club
Responded 26 Oct 2023
Thank you for taking the time to provide us with feedback. I want to assure you we take our guests experience seriously and use this to form part of you improvement plans. As we make changes over the coming months we would loved for you to stay with us again and see us at our best!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Currently staying here on business for 6 nights and on night 4. Absolutely the worst hotel I’ve have stayed at, bathroom is full of mould, light switch doesn’t work so in complete darkness. Once in a blue moon turns on but then won’t turn off till at least the next day. Reported this twice and nothing done about it. The shower is either freezing cold or dangerously hot- again reported this and still nothing done. I wouldn’t bring young or older people here for fear of being burnt and unable to get out the shower. The bedroom is seriously outdated, no heating, dirty and stinks. The hall stinks of mould or damp. The staff are very inexperienced, not their fault but clearly not trained to deal with their jobs. The tills haven’t been working all week so having to write down every order and add up the bill via calculators. The manager tonight was very apologetic and offered to move me rooms finally. Great of him to do so and even offered a complimentary drink. He has just heard of and dealt with the situation which is how it should be done. Why couldn’t this have been done the previous three times I raised these issues with over reception staff? All in all- Avoid.…
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Date of stay: September 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: Please avoid. Dirty, smelly and terrible service.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Ben Nevis, General Manager at Ben Nevis Hotel & Leisure Club
Responded 27 Oct 2023
Thank you for your feedback, we take take all guests feedback seriously and use this too identify areas for improvement as we make various changes in the coming months. I understand we did not meet your expectations on this visit but would like you to see us at our best. If you are coming to the area again we would love to have you back and look after you, if you contact us directly we would be happy to give you the best rates possible and a complimentary upgrade.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$102 - US$123 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ben nevis hotel and leisure club, ben nevis hotel leisure
LOCATION
United KingdomScotlandScottish HighlandsLochaberFort William
NUMBER OF ROOMS
117
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Claim Your ListingBEN NEVIS HOTEL & LEISURE CLUB - Updated 2023 (Fort William)
Frequently Asked Questions about Ben Nevis Hotel & Leisure Club
Which popular attractions are close to Ben Nevis Hotel & Leisure Club?
Nearby attractions include Steall Waterfall (0.5 miles), Old Inverlochy Castle (0.4 miles), and Road to the Isles (0.7 miles).
What are some of the property amenities at Ben Nevis Hotel & Leisure Club?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
What food & drink options are available at Ben Nevis Hotel & Leisure Club?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Ben Nevis Hotel & Leisure Club?
Yes, free parking is available to guests.
What are some restaurants close to Ben Nevis Hotel & Leisure Club?
Conveniently located restaurants include Browns Restaurant at Nevis Bank Inn, Loch Iall Brewers Fayre, and The Light Garden Cafe.
Are there opportunities to exercise at Ben Nevis Hotel & Leisure Club?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Ben Nevis Hotel & Leisure Club located near the city centre?
Yes, it is 0.9 miles away from the centre of Fort William.
Does Ben Nevis Hotel & Leisure Club offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Ben Nevis Hotel & Leisure Club?
Many travellers enjoy visiting Dun Deardail fort (3.0 miles).
Does Ben Nevis Hotel & Leisure Club have any great views?
Yes, guests often enjoy the mountain view available here.
Is Ben Nevis Hotel & Leisure Club accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.