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Noisy hotel. Blocked fire escape. Violent food poisoning. Appalling customer service thereafter
Appalling. Avoid like the plague.
When we arrived early, and tried to sleep during the day, drilling, hammering, etc throughout the afternoon, ended with the fire escape going off. No staff at any...More
We spent three night in this place and i can't complain. You can see that there has been a big renovation. Everything was spotless. Bed was maybe the best where i've ever slept. All he stuff were very nice also. Only little thing that i...More
Really enjoyed this hotel. It has been done up recently to a decent standard. The reception area is fine. The rooms are very nice. Good quality accommodation - around four star sort of level. Staff are very pleasant and helpful. There is a nice reception...More
We stayed here in 25/11/2017. The hotel has had a complete make over. The decor is lovely, the rooms are also well appointed and comfortable.
We had bed and breakfast. We attended a concert that night and came back to the hotel after for a...More
Response from Gregor S, General Manager at The AlexResponded 1 week ago
I am delighted to read that you liked our newly refurbished rooms.
With regards to your comments on our staff, please accept my apology if the service standard was not as it should have been. Over the last two months we have done...More
This hotel was recently updated. The rooms are nicely furnished and the bed was very comfortable. The bathroom was also nice and the shower had plenty of hot water. A great location, so much within a short walking distance.More
Thank Frances P
Response from Gregor S, General Manager at The AlexResponded 2 weeks ago
Dear Frances P,
Indeed, our hotel underwent a major refurbishment and I am delighted you like the new décor.
Thank you for taking time to write this review and we are looking forward to welcoming you back very soon again.
Response from Frances P | Reviewed this property |
The room that I had did not have a fridge and I wasn't aware of a toddler crib or cot. What I can say is that they were quick to respond to questionable email. You might try emailing them directly with your questions.