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Hallmark Hotel Gloucester

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Hallmark Hotel Gloucester
Hallmark Hotel Gloucester
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1,467 Reviews from our TripAdvisor Community

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There are newer reviews for Hallmark Hotel Gloucester
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Showing 1,464: English reviews
UK
Reviewed 18 August 2015 via mobile

Having stayed at the hotel on a previous occasion, I was excited to enquire about booking our wedding reception with the Hallmark. We attended an open evening and were met by a young lady who showed us the exterior building which can be used exclusively for functions. We fell in love with it and returned to the room where the...

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Thank brittanny_uk
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

I am shocked that this was your experience with us, I need to be realistic that all of us are fallible and make mistakes, however I assure you that this is not our standard nor I believe in any way how we normally deal with our guests. Such a shame, if you had followed up with one phone call then...

Gloucester, United Kingdom
Reviewed 17 August 2015

I felt the spa pool area very poor chairs torn an not enough of upright chairs to sit on lacked atmosphere could of done with a good clean an updating also beautician did nothing but talk to me about her boyfriend etc I thought it was supposed to be a relaxing half hour but far from it also she needs...

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Thank shazza h
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

A real shame you did not enjoy your visit. Our therapists should know from body language whether a guest wants to be social or not and I am sorry that your experience was not enjoyable for this and other reasons.

Reviewed 16 August 2015 via mobile

Attended in a group using a group-on voucher for use of the spa and tea. The sauna and steam room I couldn't fault - very pleasant to sit in and very clean. The actual pool and jacuzzi etc however I felt were awfully dirty and run down. The water in the jacuzzi looked murky and unclean. Swimming underneath the little...

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Thank ThornhillFamily1
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for your constructive comments, it is helpful to know where we need to improve. I sincerely apologise that the cleanliness was not as it should have been, we will certainly review this with haste.

Carlisle
Reviewed 15 August 2015 via mobile

This hotel caters for large weddings. If you value your nights rest please think again about staying here on a Fri/Sat. We didnt arrive until 7.15pm Friday after a long difficult days travelling (planned stop off). There was no table in the restaurant until 8.30pm so we got to our room downstairs (although having requested an elevated room)... Wasn't chuffed...

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Thank Tubesofthenorth
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Dear GUest. I sincerely apologise, this is certainly not the way we would have wanted your stay to have been. We were made assurances by other guests that did not happen and these had a negative impact on your stay, of course this is our issue and I do regret that all was not as it should have been. We...

Reviewed 13 August 2015 via mobile

Hallmark hotel was brilliant lovely and clean , staff were very polite and smart and helpful. The spa facilities are lovely and food was lovely. I cannot say one bad thing it was great and definitely go back again.

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Thank mamamiaOscar
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for posting such a great review. It is fantastic to learn that you enjoyed your visit with us and I sincerely hope you will be back to see us again in the very near future.

Oxford, United Kingdom
Reviewed 12 August 2015

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Thank SanPedroLovers
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Manchester, United Kingdom
Reviewed 12 August 2015

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Thank Barbara B
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Reviewed 11 August 2015 via mobile

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Thank Rekha G
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Reviewed 10 August 2015 via mobile

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Thank Stephen J
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Paris, France
Reviewed 10 August 2015

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Thank FALLUEL F
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
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Questions & Answers

Here's what travellers have asked, with answers from Hallmark Hotel Gloucester staff and other travellers.
16 questions
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Worcester, United Kingdom
1 month ago
London, United Kingdom
6 months ago
7 months ago
Dublin
8 months ago

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Questions? Get answers from Hallmark Hotel Gloucester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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5 of 5