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Holiday Inn Gloucester - Cheltenham

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Holiday Inn Gloucester - Cheltenham
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625 Reviews from our TripAdvisor Community

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Showing 616: English reviews
Scotland, United Kingdom
Reviewed 3 weeks ago

Had an overnight here last week. Have to say our experience did not match a lot of the recent reviews. The hotel itself is fine although our room was a bit small. The big let down was the service and food in the dining room. Having stayed in many Holiday Inns over the years we expected reasonable service and edible...

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Helpful?
Thank SaCaHo
OperationsMK, Manager at Holiday Inn Gloucester - Cheltenham, responded to this review

Thank you for providing us with some feedback from your recent stay with us. I am truly sorry to read that you did not have a great experience at our hotel and that the main issue you came across was your dining experience. I have informed my Restaurant Manager and Head chef of your feedback to look into why this...

Reviewed 3 weeks ago via mobile

Best hotel we have stayed in for a while. Easy to check in. Free use of swimming pool and gym area. Really relaxing stay and room comfortable with clean and tidy room. Thermostat in room to set temperature.

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Helpful?
Thank Gareth764
OperationsMK, Manager at Holiday Inn Gloucester - Cheltenham, responded to this review

Thank you for providing us with some great comments from your recent stay with us. I am pleased you found our hotel to be one of the best you have stayed in for a while! With ease of check in, free use of our leisure facilities and comfortable room which all made for a relaxing stay. AI do hope we...

Reviewed 4 weeks ago via mobile

Nice staff, clean and ok pricing. Bar and food was tasty. It was a quick visit and perfect for the location. Rooms are modern and I slept like a baby. Also very quiet, I will stay there again without a doubt

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Helpful?
Thank F T
OperationsMK, Manager at Holiday Inn Gloucester - Cheltenham, responded to this review

Thank you for your kind comments regarding your recent stay with us. I am pleased you had a great experience at our hotel where you found the team good, rooms clean and the food tasty. I am also glad to read that you had a great nights sleep and would stay with us again. We look forward to welcoming you...

London, United Kingdom
Reviewed 4 weeks ago via mobile

Perfect location for my business trip. Reception staff - very friendly and helpful Room (twin) - very clean, bathroom was a little small but this wasn't an issue. Dinner - staff were very accommodating as I wanted to have an item on the in-room menu in the restaurant and they were happy to do this for me. Food was tasty...

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Helpful?
Thank Komal1982
OperationsMK, Manager at Holiday Inn Gloucester - Cheltenham, responded to this review

Thank you for providing us with such great feedback from your recent stay with us. I am pleased you found our location perfect for your business trip and found the food, team and service to a high standard. We look forward to welcoming you back again soon for another great stay. Kind Regards

Preston, United Kingdom
Reviewed 4 weeks ago

Stayed for 2 nights in November. Lovely friendly staff who were very helpful. Clean room and good soundproofing (if a bit skinny on the coffee, sugar, biscuits etc). Stayed on 1st floor so no thumping from people above! Breakfast was really good with lots of choice. Swimming pool, sauna and steam room were wonderful after hours of walking round Gloucester....

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Helpful?
Thank Scootababe
OperationsMK, Manager at Holiday Inn Gloucester - Cheltenham, responded to this review

Thank you for providing us with such a great review of your recent stay with us. I am delighted you had a wonderful experience at our hotel and pleased you was able to enjoy our leisure facilities for full relaxation. It is nice to read that you had everything you needed for your 2 night stay. I do hope we...

Gloucester, UK
Reviewed 4 weeks ago

Now, don't get me wrong. This is not a criticism, as such, more a note for would-be visitors to the Restaurant here, to manage your expectations. On the upside, the staff are very friendly, and will "go the extra mile" to make your dining experience pleasant. I find the decour acceptable for the type of restaurant that it is and...

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Helpful?
Thank JAGBrown
OperationsMK, Manager at Holiday Inn Gloucester - Cheltenham, responded to this review

Thank you for providing us with some feedback from your recent stay with us. I appreciate your comments regarding what to expect and as you say is not a criticism as such, it is definitely points that we can take on board to ensure we are providing a service that meets all of our guests needs. I am pleased that...

Swindon, United Kingdom
Reviewed 4 weeks ago

As a regular user of hotels, I base reviews on my personal favourite, Marriott. Having said that, as my number of nights in hotels has increased, cost and location means that I sometimes use less expensive options, usually Premier Inn or occasionally Ibis. I tag these as 'cheap and cheerful' doing the job but without the frills. Holiday Inn is...

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Helpful?
Thank Silvascoop
OperationsMK, Manager at Holiday Inn Gloucester - Cheltenham, responded to this review

Thank you for taking the time to provide us with a great review from your recent stay with us. I am delighted that overall you enjoyed your experience at our hotel and found all the amenities and facilities you needed and wanted for a great stay and that the team provided you with an excellent service whilst being friendly and...

Kfar Saba, Israel
Reviewed 5 weeks ago

After my bad experience with the HI Express in London, I decided to take no chances and booked this hotel instead of the local HI Express and I wasn't sorry- nice welcome, good room (with bath and sufficient storage space)- easy to get to town and to all the surrounding routes, good breakfast. The night they moved the clocks they...

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Helpful?
Thank AvguyKfarSaba_Israel
OperationsMK, Manager at Holiday Inn Gloucester - Cheltenham, responded to this review

Thank you for providing us with some great feedback from your recent stay with us. I am delighted you had an enjoyable experience at our hotel and we did not disappoint. With a nice welcome, good room, good breakfast and in an easy location it is what we want for our guests. I do hope we can welcome you back...

West Yorkshire
Reviewed 1 November 2016

Hotel located on a business park, within easy reach of main routes. The hotel itself is surrounded by trees & grass - taking away some of the bland feel that some of these places have. Staff welcoming and friendly. Rooms okay but a little tired - especially the bathroom which had the typical black grout in places. Room was quiet...

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Helpful?
Thank E C
IHGService, Guest Relations Manager at Holiday Inn Gloucester - Cheltenham, responded to this review

Dear E C, Greetings! Thank you for taking the time in sharing your review about your stay at our Holiday Inn Gloucester-Cheltenham, UK. We are delighted to know that you found our location conveniently situated and appealing. Moreover, we thank you for commending our hospitable reception and dining staff. On the downside, we are sorry for the inconvenience brought by...

Cornwall
Reviewed 31 October 2016

“Are you alright there?” This was the greeting at the reception desk, to be repeated several times during our stay by various members of staff. When I last stayed at a Holiday Inn, some years ago, I had a very good experience, this time they could do better. The staff were friendly and helpful – the receptionist sorted out a...

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Helpful?
Thank Nelchael
OperationsMK, Manager at Holiday Inn Gloucester - Cheltenham, responded to this review

Thank you for providing us with some feedback from your stay with us. I am sorry that we did not meet your expectations in some areas and can assure you I have relayed your comments to my heads of departments to action on. With this feedback we are able to see where we can improve and notifies us of issues...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn Hotel Gloucester-Cheltenham is conveniently located just off the M5 & only 2 miles from Gloucester's City Centre & 6 miles from Regency Cheltenham. An ideal location for families with our Kids Stay & Eat Free policy*. Visit the revitalized Docks area with its many shops including Gloucester Quays, restaurants & entertainment or the cloisters of Gloucester Cathedral, famous filming location for Harry Potter, or simply enjoy the cafe culture & shopping of Cheltenham. Take full advantage of your relaxing break away at the Holiday Inn Hotel Gloucester-Cheltenham by using the excellent facilities of our Spirit Health Club & Beauty Therapist. All bedrooms are fully air conditioned with all the facilities you would expect from a Holiday Inn including High Speed Internet Access, interactive TV & pay movies. We also have a number of executive rooms for that added touch of luxury & family rooms suitable for up to 2 adults and 2 children. The Academy conference & training suites are perfectly suited to your business needs. A total of 9 meeting rooms with a maximum capacity of up to 130. The Holiday Inn Hotel Gloucester-Cheltenham is also licensed to hold civil wedding ceremonies & is a great venue for a lavish celebration or an intimate affair. *Terms & Conditions apply. ... more   less 

Additional Information about Holiday Inn Gloucester - Cheltenham

Address: Crest Way, Gloucester GL4 3RX, England
Region: United Kingdom > England > Cotswolds > Gloucester
Price Range: £56 - £128 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Gloucester - Cheltenham 3*
Number of rooms: 125
Reservation Options:
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Also Known As:
Holiday Inn Gloucester - Cheltenham Hotel Gloucester
Gloucester Holiday Inn
Holiday Inn Gloucester - Cheltenham Gloucestershire
Hotel Style:
#3 Family Hotel in Gloucester
#6 Business Hotel in Gloucester
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Gloucester - Cheltenham staff and other travellers.
7 questions
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Leeds, United Kingdom
6 months ago
Shaw, United Kingdom
Kingston upon Hull, England, United Kingdom
over a year ago

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Questions? Get answers from Holiday Inn Gloucester - Cheltenham staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor is quieter”
 of 5 bubbles Scootababe, 7 Nov 2016 | Read review
“Executive rooms offer more 'Extras' and are more remote from the public areas.”
 of 5 bubbles Silvascoop, 5 Nov 2016 | Read review
“Take rooms 136 and up- top floor and quiet (a bit of a walk,though)”
 of 5 bubbles AvguyKfarSaba_Israel, 4 Nov 2016 | Read review
“The hotel is difficult to find, so if you are using satnav key in the full address (Crest Way) rather than just the postcode.”
 of 5 bubbles Nelchael, 31 Oct 2016 | Read review
“Upgrades to 'Executive' are available”
 of 5 bubbles 291grahamp, 29 Oct 2016 | Read review
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