Holiday Inn Gloucester - Cheltenham, an IHG hotel
Crest Way, Gloucester GL4 3RX England
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About
#13 of 25 hotels in Gloucester
Location
Cleanliness
Service
Value
A smart, modern hotel less than 15 minutes' drive from Cheltenham, with top-of-the-line conference facilities, a bar, restaurant, swimming pool and more. The hotel is just off the M5 and about an hour's drive from both Bristol International Airport (BRS) and Birmingham Airport (BHX). It's an 11-minute walk to the nearest bus stop, which takes you directly to the center of Gloucester. Here on a break? Gloucester Cathedral a Harry Potter filming location is 11 minutes' drive from the hotel, and Gloucester Quays and Gloucester Docks are only about two minutes from there. For racegoers, there is easy access to Cheltenham Racecourse, 9.7 miles, Or catch a game at Kingsholm Stadium, home ground of Gloucester Rugby less than 2 miles from the hotel. You can host a meeting or event for up to 130 delegates at the hotel’s conference center and your guests can take advantage of free parking and Wi-Fi. Our staff will make sure your event runs smoothly, whether it’s a party presentation or informal gathering. You can enjoy a tasty breakfast or all-day dining and catch up with friends over a drink in our open lobby. Kids stay and eat free
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Taxi service
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Paid wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Spa
Steam room
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Iron
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Business
Languages Spoken
English, Polish
Location
Full view
41Car recommended
Grade: 41 out of 100
10Restaurantswithin 0.75 miles
4Attractionswithin 0.75 miles
Contact
Crest Way, Gloucester GL4 3RX England
Getting there
Car HireSee all Gloucester car hire
970Reviews9Q+A100Room tips
Reviews
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Bar staff 1 lady In particularly, asked for cutlery on the first night and was snubbed with a dirty look she didn’t even speak to me just got some one else to bring them in. And again today when u asked politely if there was someone behind bar working snubbed again with a dirty look no speaking again.. how rude especially in this industry.. this is my first ever review never thought I would be putting one up but tue look I’ve had iff this woman has really gotten to me.. 😂😂
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Date of stay: June 2022Trip type: Travelled on business
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Albia-Newton wrote a review Jun 2022
Weston super Mare, United Kingdom3801 contributions1269 helpful votes
A chain hotel but with a personal level of service from staff Comfortable room. Very quiet Excellent location with easy access to the M5 and to Kingsholm stadium Did not use catering facilities as I arrived late and left early Prices very appropriate for the standard
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Date of stay: June 2022Trip type: Travelled on business
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Great location just off main road, but no traffic noise. Clean and bright. Breakfast first class and staff really helpful, especially the Chef who was out checking everything in order. Super stay with great sleep. Housekeeping are doing a great job. Room was immaculate.
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: Free parking. Taxi to town centre is about £10. Saves you having to worry about parking in...
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As a ‘business’ hotel ie a place you only stay because you have to/for location, they need to improve their business facilities. No plug socket near the bed so can’t charge your phone overnight & WiFi connection is terrible so you can’t get any work done! Disappointing & not good value for money.
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Date of stay: June 2022Trip type: Travelled on business
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Response from IHG Service, Guest Services / Front Office at Holiday Inn Gloucester - Cheltenham, an IHG hotel
Responded 1 week ago
Hello 12245, Thank you for choosing to stay with us and for sharing your experience with the accommodation. We strive to be the best Holiday Inn around, but I'm sorry to learn about the amenities and WiFi connection. We take feedback seriously and I have shared your comments with our hotel management to address this immediately and I am confident they will take steps so this doesn’t happen again. Your loyalty is important to us and we hope you choose IHG still on your future travels. Sincerely, Jenilyn J. Case Manager IHGService
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The room very dated with a small old double bed, not a good start. Impossible to sleep without rolling into the middle of the bed. Food in the restaurant was awful and over priced. No idea how they produced the mash potato! You could build walls with it? Breakfast, however, was excellent. This used to be a regular overnight stay for us but not now. Car parking is good ...
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Date of stay: June 2022
Rooms
Location
Service
Room Tip: Stay at another hotel!
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Everything about this hotel is Modern and clean until you get to the bedrooms. They are Old, very dated, small and the bathroom was mouldy. I stayed here for work over the month I stayed in 4 different rooms they were all terrible. Breakfast is good, food in bar is expensive.
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Date of stay: May 2022Trip type: Travelled on business
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Response from IHG Service, Guest Services / Front Office at Holiday Inn Gloucester - Cheltenham, an IHG hotel
Responded 2 weeks ago
Hello mattB3202MA, Thank you for telling us about your experience with us during your stay at our hotel. This will indeed help us improve for you and other future guests. I have shared your observations with our management. I'm sorry to see we did not meet some of your expectations. Please, accept my apology. The goal of our staff is to make you feel relaxed and at home. Thank you so much for choosing us for your stay. I hope you will visit again in the future. It would be a pleasure to host you once more. Stay safe and healthy until then! Alejandro G. Case Manager IHGService
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Expected better, staff as friendly as they could be. Plenty of parking. Rooms seriously need updating, along with the bathrooms, including the not so powerful showers. Swimming pool, sauna and steam room also need a facelift. Breakfast was nice and location quiet.
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Date of stay: May 2022Trip type: Travelled on business
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Response from IHG Service, Guest Services / Front Office at Holiday Inn Gloucester - Cheltenham, an IHG hotel
Responded 2 weeks ago
Hello Louisc17, It's always a pleasure to read the opinion of our valued guests. And it helps us understand better your needs in future stays. I have taken the issues you encountered to our management for appropriate action. I apologize for the shortcomings. Our local team is addressing all of them as we speak. Our commitment is always combining a feeling of comfort and happiness with exceptional touch to make you have a delightful stay. Thank you for choosing us for this occasion. Hopefully, we will get to host you again! We just can't wait to show you the changes done. Alejandro G. Case Manager. IHGService.
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From the moment you walk in things feel wrong. Clinical ,sterile and cold reception. The 'card machine isn't working' we;ll ket you into your room but you'll have to come back for a keycard when it is ready...when will that be?...we don't know and it is left in the ether. We are let in to a pokey little room with the outlook of brick wall, never mind, it's only for one night. Then you look a bit closer for over £100 a night. Chipped paintwork, curtains hanging from threads and general unpleasant feel about the room and the welcome, along with dubious claims for a 'modern, smart hotel' from the website. The worst bit is the night's sleep. Probably the worst mattress in any hotel of claimed quality that I've ever slept in, and there's been a few. The crevasse in the middle of the mattress made sleeping impossible...do you sleep on the edge of the bed and risk rolling into the middle or rolling out completely on to the floor or do you just bump into your partner in the middle...any movement either way and everyone moves. Disgraceful, I defy the manager and their partner to get a decent night's sleep in that room. The receptionist said she would raise it with the management, it felt insincere and as I had no response I think my feelings aren't wrong. Only redeeming feature of the hotel is the breakfast...Travelodge, Ibis or Premier next time. Last time I think I'll bother with this hotel and probably the IHG themselves. Definitely one to avoid!…
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Date of stay: May 2022
Location
Cleanliness
Service
Room Tip: If you want a good room with a decent night's sleep go to a Premier, Travelodge or Ibis nearby
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Response from IHG Service, Guest Services / Front Office at Holiday Inn Gloucester - Cheltenham, an IHG hotel
Responded 4 weeks ago
Hello KPB1873, The opinions of our guests are always welcome. Thank you for letting us know about your experience with us. I would like to take this chance to apologize for any shortcomings you might have encountered. I have shared your sentiment with our management for further attention. Our establishment aims to meet the highest expectations in your business or leisure trips. It's been an absolute pleasure to have you with us. We truly look forward to serving you again soon. Our staff can't wait to show you all the changes and improvements made after your priceless feedback. Warm regards. Alejandro G. Case Manager. IHGService.
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My stay was fine, the room executive was a good size ( premier inn size ) bed was comfy and had everything I needed However the room is dated and this is certainly the worst holiday I’ve been to for level of room. It needs a revamp asap. The staff throughout were great and all happy. The restaurant area appears to of had a revamp and is actually nice area to be.
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Date of stay: April 2022Trip type: Travelled on business
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Response from IHG Service, Guest Services / Front Office at Holiday Inn Gloucester - Cheltenham, an IHG hotel
Responded 15 May 2022
Hi Quest50775931185, Thank you for writing us about your visit to Holiday Inn Gloucester - Cheltenham. Our hotel provides a quality stay were everyone in the family can enjoy. I saw your evaluation and was surprised by what you describe. I am sorry that your stay wasn't satisfactory due to unforeseen issues. I know this is not what you expected from a quality chain like ours. I shared your comments with our local area managers and created a plan to rectify our issues to avoid events like this from happening again. I invited you to visit us on your next trip so we can change your mind about us. Warm regards, Oscar C. Case Manager IHG Service
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Check in was swift and friendly, room was quite a disappointment, I have frequented many HI’s with work over the last 2 years and disappointingly as this trip was pleasure , this one was by far the most dated I have come across, I remember the 1980’s with fondness but don’t wish to go back and sleep in it. Our room was very very tired, the shower had dreadfully low pressure. The bed itself was clean and comfy, as stated all staff we spoke to were friendly
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Date of stay: March 2022Trip type: Travelled as a couple
Room Tip: Dated rooms
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Response from IHG Service, Guest Services / Front Office at Holiday Inn Gloucester - Cheltenham, an IHG hotel
Responded 18 Mar 2022
Hi Jonathan673, Thanks for your review and for choosing to stay with us. We're determined to provide a space where guests could have a pleasant lodging experience, and I am sorry to learn about your disappointment with the general upkeep of our facility. I have alerted the hotel management about your comments which will also be used as a reference for periodic evaluation of the property. I am confident that steps will be taken to enhance our product. Again, thanks for staying with us. We value your comments and welcome the opportunity to provide you with a better experience. Sincerely, Connie D Case Manager IHGService
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PRICE RANGE
US$86 - US$132 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn gloucester - cheltenham hotel gloucester, gloucester holiday inn
LOCATION
United KingdomEnglandCotswoldsGloucester
NUMBER OF ROOMS
125
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Claim Your Listing Frequently Asked Questions about Holiday Inn Gloucester - Cheltenham, an IHG hotel
Which popular attractions are close to Holiday Inn Gloucester - Cheltenham, an IHG hotel?
Nearby attractions include Houdini's Escape Room Experience - Gloucester (0.3 miles), Cherries On A Cloud Burlesque (0.6 miles), and Wotton Hall Social Club (0.6 miles).
What are some of the property amenities at Holiday Inn Gloucester - Cheltenham, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a fitness centre.
What food & drink options are available at Holiday Inn Gloucester - Cheltenham, an IHG hotel?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Holiday Inn Gloucester - Cheltenham, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Gloucester - Cheltenham, an IHG hotel?
Conveniently located restaurants include Wheatstone Inn, Spice House, and Royal Oak, Hungry Horse.
Are there opportunities to exercise at Holiday Inn Gloucester - Cheltenham, an IHG hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Holiday Inn Gloucester - Cheltenham, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Gloucester - Cheltenham, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Gloucester - Cheltenham, an IHG hotel?
The staff speaks multiple languages, including English and Polish.
Are there any historical sites close to Holiday Inn Gloucester - Cheltenham, an IHG hotel?
Many travellers enjoy visiting Blackfriars (2.3 miles), Llanthony Secunda Priory (2.8 miles), and Eastgate Viewing Chamber (2.0 miles).
Is Holiday Inn Gloucester - Cheltenham, an IHG hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.