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Hallmark Hotel Derby Midland

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Hallmark Hotel Derby Midland
Hallmark Hotel Derby Midland
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1,047 Reviews from our TripAdvisor Community

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Showing 1,034: English reviews
London, United Kingdom
Reviewed 2 days ago NEW

Stayed at the Midland 2 nights for a wedding which was held at the hotel on Sunday, the staff were excellent , breakfast nice and hot and staff were again excellent now here's the best bit you can take your dog and when you get in to your room all dog things are supplied wow couldn't believe it bowl, towel...

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Thank colinj w
London, United Kingdom
Reviewed 6 days ago NEW

My boyfriend booked this hotel as a surprise to take me Alton towers (still quite a drive away but far enough for me to not expect we were going there). Its not a place whereby everyone drunk and a holiday destination hotel, but a nice, relaxed and calm hotel which was needed coming from fast London life of working 70...

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Thank toriatienza
Simon G, Operations Manager at Hallmark Hotel Derby Midland, responded to this review

Wow ! Thank you your review it was an absolute pleasure to read. I'm glad to hear that we were able to help with some much needed rest and relaxation, it sounds like you needed it working those hours. Your kind words have been passed on to all team members and they have been thanked for a job well done....

Seattle, Washington
Reviewed 1 week ago NEW

My husband was in Derby for work over the Thanksgiving holiday, and I traveled over from the states to visit him. The hotel room was quite cold, and there wasn't much of a comforter on the bed. The service at the bar was also bad. The last straw however, was the incredibly loud club-style music that was blared on both...

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Thank mlemons9
Donald S, General Manager at Hallmark Hotel Derby Midland, responded to this review

Sorry you had to work over your thanksgiving.At this time of year in the UK most Hotels start their Christmas party celebrations and I make no excuses for our guests enjoying themselves and a little unfortunate too that you also managed to stay in the UK on the coldest night of the year. There are celebrations happening throughout the year...

Coventry, United Kingdom
Reviewed 1 week ago

Room clean and bed very comfortable. Heard from colleagues that rooms facing the road or, even worse, the railway, were very noisy. Decent tea and coffee making facilities. Food provided at breakfast rather poor, especially the continental options for those less keen on fried food at 6am! Dinner provided for the business party was OK though.

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Helpful?
Thank MaryJo91
Simon G, Operations Manager at Hallmark Hotel Derby Midland, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay here at the Hallmark Hotel Derby Midland. I am glad to note that you enjoyed your evening meal and that you also had a good nights rest and found your room to be both clean and comfortable. I have noted your comments with regards to the lighter...

Stratford-upon-Avon, United Kingdom
Reviewed 1 week ago via mobile

Room ok but I had dinner whilst staying at the hotel. The wine was nearly acceptable - just. The bread was warmed but slightly stale. The salmon teriyaki was drowned in sauce and over cooked. I had not eaten all day so I ate the salmon but left most of the rest. No reduction in bill and chef totally indifferent...

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Helpful?
Thank neilcrocket
Simon G, Operations Manager at Hallmark Hotel Derby Midland, responded to this review

Dear Neil, Thank you for taking the time to review your recent stay here at the Hallmark Hotel Derby Midland. I was glad to note that you had no issues in relation to the accommodation or the service from the hotel as a whole but obviously dismayed that your dining experience wasn't to the normal high standards we operate to....

Nanaimo, Canada
Reviewed 1 week ago

The Hallmark hotel is a lovely old hotel with well appointed rooms and a good restaurant for meals. A somewhat old fashioned establishment that still manages to rise to modern expectations of service. The staff are friendly and helpful; they seem to genuinely want to be of service. I was there on business and our meeting was also in the...

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Thank EKRICHES
Simon G, Operations Manager at Hallmark Hotel Derby Midland, responded to this review

Dear Ekriches, Thank you for taking the time to review your recent stay here at the Hallmark Hotel Derby Midland. Thank you :) One minute I'm writing a response stating how some guests love the appeal of a 'grand' hotel like ours and the next here I am reading a great review that agrees with our sentiment entirely. Most importantly...

Reviewed 3 weeks ago via mobile

Stayed for 2 weeks on business trip, felt like 1970's hotel. Restaurant is pretty decent. Interiors and TV's need upgrade to 21st centuries. No air conditioner, so needs to open window. Disturbing train noise if you open window. Parking is good. Walkable distance to city center.

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Thank Eatingman1
Simon G, Operations Manager at Hallmark Hotel Derby Midland, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay here at the Hallmark Hotel Derby Midland. I am pleased to hear that you rate our restaurant highly and that our prime location and ample parking suited your needs well. In reality its a very old style hotel, more like 1870's than 1970's, we feel there is...

Milazzo, Italy
Reviewed 4 weeks ago via mobile

Central location with free off street parking. My single room rather small, dated and tired, in need of an update. However the room is clean and the staff professional if rather distant from the customer.

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Helpful?
Thank Julian B
Simon G, Operations Manager at Hallmark Hotel Derby Midland, responded to this review

Dear Julian B, Thank you for taking the time to review your recent stay here at the Hallmark Hotel Derby Midland. I am pleased to hear that you found the room to have a high standard of cleanliness and that the staff were professional. I have taken all your comments on board and as always they will be reviewed at...

London, United Kingdom
Reviewed 4 weeks ago

I chose the Midland because of its central location just opposite the railway station. It is a traditional two-storey railway hotel though charmingly modernised. I received a very warm welcome at Reception, whose staff were always responsive and helpful with all my queries throughout my stay. For example, there was a problem with the heating in my room when I...

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Helpful?
Thank Dominic P
Simon G, Operations Manager at Hallmark Hotel Derby Midland, responded to this review

Wow ! Thank you Dominic your review was an absolute pleasure to read. From check in to check out the whole team have performed to ensure the levels of customer care and quality standards were seamless throughout the entire customer journey. Everyone involved has been thanked and I have used your review as example of how we all play a...

Kangar
Reviewed 4 weeks ago

This is the 2nd time I've stayed at this hotel as it is conveniently located immediately in front of the Derby Midland Train Station and Taxi Station. The hotel itself is an old-ish hotel, quaint and nice. Room is clean, bed is comfortable and the complimentary wi-fi works very well and of good speed. However the sink in the bathroom...

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Helpful?
Thank Honest_malaysian
Simon G, Operations Manager at Hallmark Hotel Derby Midland, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay here at the Hallmark Hotel Derby Midland. I am pleased to hear that you would definitely choose to return back here to the hotel, we always try to ensure our guests have an enjoyable stay and look to revisit. I have looked into all the issues you...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Breakfast Available

Additional Information about Hallmark Hotel Derby Midland

Address: Midland Road, Derby DE1 2SQ, England
Region: United Kingdom > England > Derbyshire > Derby
Price Range: £53 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Hotel Derby Midland 4*
Number of rooms: 102
Reservation Options:
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Also Known As:
Best Western Derby
Derby Best Western
Hallmark Hotel Derby Midland Derbyshire
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Questions & Answers

Here's what travellers have asked, with answers from Hallmark Hotel Derby Midland staff and other travellers.
7 questions
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Questions? Get answers from Hallmark Hotel Derby Midland staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the second floor round a bout the number 228 and upwards very quiet”
 of 5 bubbles c0linjw, 5 Dec 2016 | Read review
“spacious rooms”
 of 5 bubbles toriatienza, 1 Dec 2016 | Read review
“Quieter rooms face into the hotel (over roof reception/lobby area)”
 of 5 bubbles MaryJo91, 29 Nov 2016 | Read review
“Ask for a room on the main floor (if they have rooms there) They do have an elevator but it doesn't really serve the whole hotel.”
 of 5 bubbles EKRICHES, 27 Nov 2016 | Read review
“As per review, don't book the small double as a double”
 of 5 bubbles Dave193, 7 Nov 2016 | Read review
5 of 5
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