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About
#15 of 91 hotels in Swindon
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
DoubleTree by Hilton Swindon is set in the beautiful Wiltshire countryside, near Junction 16 of the M4 motorway and just 3 miles from Swindon town centre. Enjoy proximity to Windmill Hill, the Swindon Designer Outlet, STEAM Museum and the Cotswolds parks . Feel welcome with a warm DoubleTree chocolate chip cookie upon arrival, and settle into a stylish guest room with WiFi access, an LCD TV and work area. Visit our 14Twelve Brasserie to savour breakfast and dinner, or meet friends and colleagues for a cocktail in the Bar. The hotel also offers 24-hour room service. Re-energize with cardio and strength-training equipment in our fitness center, open 24 hours. Boasting a dedicated meeting floor with 15 event spaces, the hotel is perfect for any occasion. Host a private dinner, intimate wedding reception, or even a large conference for up to 300 guests. We have expert event staff to help with the details, plus an array of catering options and wedding packages.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Taxi service
Conference facilities
Banquet room
Wifi
Paid internet
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Special diet menus
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Flatscreen TV
Bath / shower
Complimentary toiletries
Room service
Safe
Telephone
Wardrobe / wardrobe
Iron
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Languages Spoken
English, Italian, Polish, Portuguese
Location
38Car recommended
Grade: 38 out of 100
403Restaurantswithin 5 miles
104Attractionswithin 5 miles
Great Western Way Lydiard Fields, Swindon SN5 8UZ England
Getting there
Car HireSee all Swindon car hire
786Reviews12Q+A95Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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We were treated exceptionally well by both Valley and Melissa, and the rest of the staff. As a Hilton Gold Member, I am impressed with the kind consideration given with a room upgrade to a suite for my son’s 10th birthday! He was very happy about this and felt very special. We were both treated to a complimentary drink and given warm, yummy cookies, too! Thank you to Valley & Melissa and everyone else at Hilton Doubletree, Swindon.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Valley Gracias, Guest Services / Front Office at DoubleTree by Hilton Swindon
Responded 4 days ago
Dear Daniel, It's wonderful to hear about your positive experience at the hotel! Providing feedback like yours can be valuable for both the staff and future guests. It's clear that Valley and Melisa made a positive impact on your stay with their excellent service , and it's always great when hotel staff goes above and beyond to assist guests. I hope you continue to have enjoyable experiences during your travels! If you have any more questions or if there's anything else I can help you with, feel free to let me know. 😊 Kind Regards Abbie Shorrocks Front office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel's Favourite
I booked a one night stay at DoubleTree by Hilton Swindon, when I arrived late in the evening it was very busy in the lobby, it took a while be be attended to. I was welcomed as a Diamond Elite member and I was upgraded to a Queen Deluxe Room. The room was spacious with a hugely comfortable bed with very nice bedding, tea and coffee facilities were provided and the TV had a good range of channels, however the cables had been disconnected prior to my stay. The bathroom was of good sizeand had a bath/shower combination and a range of toiletries were provided. Breakfast was excellent with a wide range of hot and cold options with items being replenished frequently. It was a very good stay at Doubletree Swindon. Getting to/from the hotel without a car was fine with buses running frequently into Swindon / McArthurGlen Outlet Centre from a bus stop five minutes walk from the hotel. …
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Date of stay: October 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
47 Helpful votes3 Reposts
Helpful
Response from Miranda Lever, Guest Services / Front Office at DoubleTree by Hilton Swindon
Responded 11 Feb 2023
Good afternoon Mr. Legate, Thank you for taking the time to leave us such a nice review! I'm glad to hear that you were able to take advantage of all the amenities we offer. I do hope you will look to staying with us again in the future. Kind regards, Miranda Lever Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good hospitality. This guys were amazing Mckanzie and Christopher good service in the bar. Lovely Hotel. Really went above and beyond to help me out when needed in the late hours of the night 😁😁😁😁😁😁😁😁
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Date of stay: November 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Abigail Shorrocks, Guest Services / Front Office at DoubleTree by Hilton Swindon
Responded 1 week ago
Dear Daniel, It's wonderful to hear about your positive experience at the hotel! Providing feedback like yours can be valuable for both the staff and future guests. It's clear that Mckanzie and Christopher made a positive impact on your stay with their excellent service in the bar, and it's always great when hotel staff goes above and beyond to assist guests, especially during late hours. I hope you continue to have enjoyable experiences during your travels! If you have any more questions or if there's anything else I can help you with, feel free to let me know. 😊 Kind Regards Abbie Shorrocks Front office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stays in Double tree by Hilton Swindon hotel and It was awesome experience. Staff also very friendly and supportive. Melissa at reception helped us while checking and made our stay memorable. She was helpful, calm and gave us warm cookies. She is awesome she gave us good suggestions for the room selection. Thank you so much Melissa
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Valley Gracias, Guest Services / Front Office at DoubleTree by Hilton Swindon
Responded 1 week ago
Dear Guest, Thank you for choosing to stay at Double Tree by Hilton Swindon and for providing your honest feedback. Providing the highest level of hospitality is our number one priority and we would like to assure you that we continually strive to ensure we deliver an excellent experience for our guests and your feedback will be used to support this. Many thanks for your encouraging words and appreciation, which I am going to share with the team and we hope to see you again soon. Once again, thank you for your valuable feedback and we hope to have an opportunity to welcome you back whenever your travels bring you back to Swindon. Sincerely, Valley Gracias Asst. Front Office Manager Double Tree by Hilton Swindon vailankani.gracias@doubletreeswindon.co.uk 01793 881777
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was my birthday on 25th, my fiancé booked a weekend break at this Hotel (we were travelling from the North) he believed he booked the Queen Deluxe, but we were given the Queen Guest Room, we were told at reception that they were over-booked.. really… The room is basic, a chair in the room was worn, I informed reception about this, they said they will replace it, however, when we returned back to our room few hours later, the worn chair was not removed, we were given an additional… restaurant chair ??? The second day we had no lighting in the room, we were told that it is likely a fuse had tripped, if it couldn’t be sorted, they’ll move us to another room, (didn’t they say they are over booked???). Fortunately, it was fixed. Upon leaving the Hotel on the third day, we asked for a VAT receipt, and told we would need to go to the site where the booking was originally made, never heard of this before, and this Hotel and others have given VAT receipts when booked in a similar way, I believe they were being awkward. The restaurant is ok, food mediocre, but the staff in the restaurant provided a good service. The Hotel itself, is average, I wouldn’t rate it as a 5 star compared to other Hilton Hotels we’ve stayed in, maybe 3 pushing to a 4 star. I didn’t enjoy my stay here this time, considering I have stayed here before, there won’t be a third time. There are other Hotels in the same area of better quality and better service from the reception staff, a smile goes a long way.…
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Date of stay: November 2023Trip type: Travelled as a couple
Room Tip: £3.00 for parking.
Double check you book the correct room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Valley Gracias, Guest Services / Front Office at DoubleTree by Hilton Swindon
Responded 1 week ago
Dear Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. I do apologise for the inconvenience caused during the stay. Please be assure the feedback is taken onboard and will be shared with the leadership team. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback. Sincerely, Valley Gracias Asst. Front Office Manager Double Tree by Hilton Swindon vailankani.gracias@doubletreeswindon.co.uk 01793 881777
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
On arrival Valley the receptionist was very welcoming and helpful, credit to the company. I got upgraded to the superior twin room, which comes with robes, bottled water and coffee machine. Room clean, spacious and comfortable. I made use of the gym, which is adequate and all equipment in working order, towels and water available. Breakfast was delicious, although the coffee from a flask weren’t the best. Car parking is £3 a day. Overall had a pleasant stay and would use again …
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Date of stay: November 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: If you want to use the gym, you need to inform staff at front desk, so they will authorise access...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Valley Gracias, Guest Services / Front Office at DoubleTree by Hilton Swindon
Responded 1 week ago
Dear Guest, Thank you for choosing to stay at Double Tree by Hilton Swindon and for providing your honest feedback. Providing the highest level of hospitality is our number one priority and we would like to assure you that we continually strive to ensure we deliver an excellent experience for our guests and your feedback will be used to support this. Many thanks for your encouraging words and appreciation, which I am going to share with the team and we hope to see you again soon. Once again, thank you for your valuable feedback and we hope to have an opportunity to welcome you back whenever your travels bring you back to Swindon. Sincerely, Valley Gracias Asst. Front Office Manager Double Tree by Hilton Swindon vailankani.gracias@doubletreeswindon.co.uk 01793 881777
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was welcomed by a lovely lady named Lobsang on the desk… she helped me with the Hilton honors perks as well…. I had an amazing stay with my family! The breakfast choices were great too! Will definitely come back again!
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Valley Gracias, Guest Services / Front Office at DoubleTree by Hilton Swindon
Responded 1 week ago
Thank you for choosing to stay at Double Tree by Hilton Swindon and for providing your honest feedback. Providing the highest level of hospitality is our number one priority and we would like to assure you that we continually strive to ensure we deliver an excellent experience for our guests and your feedback will be used to support this. Many thanks for your encouraging words and appreciation, which I am going to share with the team and we hope to see you again soon. Once again, thank you for your valuable feedback and we hope to have an opportunity to welcome you back whenever your travels bring you back to Swindon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The better dog friendly experience, professional reception melisa , francilya front desk, reception was exceptional friendly and helpful . As a frequent traveller living a nomadic life, this double tree is legit.
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Date of stay: November 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Valley Gracias, Guest Services / Front Office at DoubleTree by Hilton Swindon
Responded 1 week ago
Thank you for choosing to stay at Double Tree by Hilton Swindon and for providing your honest feedback. Providing the highest level of hospitality is our number one priority and we would like to assure you that we continually strive to ensure we deliver an excellent experience for our guests and your feedback will be used to support this. Many thanks for your encouraging words and appreciation, which I am going to share with the team and we hope to see you again soon. Once again, thank you for your valuable feedback and we hope to have an opportunity to welcome you back whenever your travels bring you back to Swindon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A long wait to check in but a very nice lady booked me and welcomed me back as a Hilton Diamond member and as it told me on my Hilton app I had a free room upgrade which was a saving of £31 . It was a good large room with partioned bedroom but noticed very small 32 inch tv which is out of proportion With the size room the room is very tired and needs a modern uplift and a much better bed as he bed is old and worn out and very noisy when you move there is a 4 inch gap from bed to wall which made the pillows falling into the gap and kept doing all night Breakfast was standard for a doubletree but the ladies cook was on duty and having been here many times I know she is good and there was nice good bacon and nice poached eggs As I was in a hurry I just did fast drop checkout but got a shock when I got my receipt via email to see that I was extra charge for the free room upgrade and a non deposit fee of £20 for a dog visit even thought I do not have a dog so were do the just say it’s £20 for a dog visit . plus I had ordered cheese platter fee for £10 which was fine as I asked for that and was good as it included a small bottle When I complained about the over charge I was told yes I got a free upgrade but there is a £31 charge so when is a free upgrade not a free upgrade it looks like when you stay at a Hilton so I think it’s time to look at a New Brand of hotel…
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Date of stay: November 2023Trip type: Travelled on business
Room Tip: There is a premium inn only 100 yards away and better beds and rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Abigail Shorrocks, Guest Services / Front Office at DoubleTree by Hilton Swindon
Responded 2 weeks ago
Dear Paul, I'm so sorry to have heard of the experience you had with us. As I already emailed regarding the upgrade , and we have refunded the £31 . We do charge for pet fees once the the pet is in the room we have to charge . Once again sorry for the inconveniences caused and hope you will consider staying with us again in future! Kind Regards Abbie Shorrocks Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent service at dinner provided by Chloe who remembered my need for gluten free from a previous visit several weeks earlier. It’s the little but important things like this that elevate any hotel stay. Thanks Chloe!
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Date of stay: November 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Valley Gracias, Guest Services / Front Office at DoubleTree by Hilton Swindon
Responded 3 weeks ago
Dear Guest, Thank you for choosing to stay at Double Tree by Hilton Swindon and for providing your honest feedback. It is always rewarding to know that our guests have met the objective of their trip whether on business or pleasure. Many thanks for your encouraging words and appreciation, which I am going to share with the team and we hope to see you again soon. Once again, thank you for your valuable feedback and we hope to have an opportunity to welcome you back whenever your travels bring you back to Swindon. Sincerely, Valley Gracias Asst. Front Office Manager Double Tree by Hilton Swindon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$68 - US$110 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton swindon hotel swindon, hilton international swindon, swindon hilton international
FORMERLY KNOWN AS
Hilton Swindon
LOCATION
United KingdomEnglandWiltshireSwindon
NUMBER OF ROOMS
171
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Claim Your ListingDOUBLETREE BY HILTON SWINDON - Updated 2023 Reviews
Frequently Asked Questions about DoubleTree by Hilton Swindon
Which popular attractions are close to DoubleTree by Hilton Swindon?
Nearby attractions include Co-Decode Live Escape Games (2.7 miles), Cryptology Swindon (Incarcerated) (3.2 miles), and STEAM - Museum of the Great Western Railway (2.7 miles).
What are some of the property amenities at DoubleTree by Hilton Swindon?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at DoubleTree by Hilton Swindon?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at DoubleTree by Hilton Swindon?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Swindon?
Yes, parking is available to guests.
What are some restaurants close to DoubleTree by Hilton Swindon?
Conveniently located restaurants include Ruchi, China Chef, and The Jewel In The Crown.
Are there opportunities to exercise at DoubleTree by Hilton Swindon?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at DoubleTree by Hilton Swindon?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Swindon offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at DoubleTree by Hilton Swindon?
The staff speaks multiple languages, including English, Italian, Portuguese, and Polish.
Are there any historical sites close to DoubleTree by Hilton Swindon?
Many travellers enjoy visiting STEAM - Museum of the Great Western Railway (2.7 miles), Lydiard Park (3.0 miles), and Royal Wootton Bassett Old Town Hall (2.3 miles).