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DoubleTree by Hilton Swindon is set in the beautiful Wiltshire countryside, near Junction 16 of the M4 motorway and just 3 miles from Swindon town centre. Enjoy proximity to Windmill Hill, the Swindon Designer Outlet, STEAM Museum and the Cotswolds parks . Feel welcome with a warm DoubleTree chocolate chip cookie upon arrival, and settle into a stylish guest room with WiFi access, an LCD TV and work area. Visit our 14Twelve Brasserie to savour breakfast and dinner, or meet friends and colleagues for a cocktail in the Bar. The hotel also offers 24-hour room service. Re-energize with cardio and strength-training equipment in our fitness center, open 24 hours. Boasting a dedicated meeting floor with 15 event spaces, the hotel is perfect for any occasion. Host a private dinner, intimate wedding reception, or even a large conference for up to 300 guests. We have expert event staff to help with the details, plus an array of catering options and wedding packages.
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DoubleTree by Hilton Swindon is highly regarded for its ample amenities including comfortable beds and diverse dining options. The location is hailed for its convenience, situated close to key transport links and attractions.
While opinions on value vary, with some citing affordability and others pointing out extra costs, the service consistently earns praise for the staff's exceptional friendliness and efficiency. Guests appreciate the hotel's cleanliness and welcoming atmosphere, although the rooms occasionally face maintenance issues.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Reasonable
Cleanliness
Immaculate
Service
Attentive
Amenities
Top-notch
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As a Hilton Honors Diamond member of 10 years with over 600 nights, I’ve experienced a wide range of service, but the team at Hilton DoubleTree Swindon truly sets the bar high. From the moment I arrived, Sonia, McKenzie, and Chris went above and beyond to make my stay exceptional.
The room was immaculate with thoughtful touches like a chilled bottle of wine, two bottles of water, and a half-price voucher for an alcoholic drink at the bar. The air conditioning worked perfectly, ensuring a comfortable night’s sleep, and the clean, well-appointed bathroom made for a relaxing stay.
What really stood out, though, was the team’s warm hospitality and eagerness to help. Sonia, in particular, ensured every detail was attended to, and both McKenzie and Chris contributed to making the experience memorable. This level of service is rare, and it’s clear they take pride in delivering the best to their guests.
Thank you, Hilton DoubleTree Swindon team, for a fantastic stay! I wholeheartedly recommend this property to anyone seeking top-notch service and comfort.
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Date of stay: November 2024Trip type: Travelled with family
Room Tip:Not the biggest car park but there was plenty of space £3 if your a hotel guest 24 hr bar the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Abigail Shorrocks, Guest Services / Front Office at DoubleTree by Hilton Swindon
Responded 8 Nov 2024
Dear John Thank you so much for your wonderful review and for being a loyal Hilton Honors Diamond member for over a decade! We’re honored that you chose to stay with us at Hilton DoubleTree Swindon and thrilled to know that Sonia, McKenzie, and Chris helped make your stay truly memorable. They will be delighted to hear how much their efforts and dedication meant to you! Our team strives to create a welcoming and comfortable experience for each guest, and it’s rewarding to hear that the little touches, like the chilled wine and comfortable accommodations, helped make your stay exceptional. Your recommendation means a lot to us, and we’re so grateful for the opportunity to serve you. Thank you once again for your kind words. We look forward to welcoming you back to Hilton DoubleTree Swindon whenever your travels bring you our way! Warm regards, Mckanzie costa Night Manager Hilton DoubleTree Swindon
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Warm welcome. Arrived as a large coach group and check in was very quiet and smooth. We had a lovely warm cookie on arrival. Our room was clean, spacious and had everything we needed. The only negatives with the room was that there were no sanitary bags in the room and the walls were paper thin.
The buffet was lovely with a good selection of starters, main and pudding. Breakfast was a good selection but my only negatives are that I am dairy free and I had to ask each morning for oat milk and also decaf tea. The chief made me scrambled eggs without milk which was so nice of him. I would just suggest leaving a dairy free milk by the cereals with the other milk for people who don’t have dairy. The restaurant was very clean and staff friendly.
The drinks at the bar were extremely over priced which is a shame but we went to the Beefeater (Premier Inn) which is 4 minutes walk for drinks the following evening.
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Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Office, Guest Services / Front Office at DoubleTree by Hilton Swindon
Responded 4 Aug 2024
Dear Guest, Thank you for taking the time to share your experience regarding your recent stay with us at Double Tree by Hilton, Swindon. We are delighted to hear that you received a warm welcome upon arrival and that the check-in process was smooth and efficient. It's wonderful to know that you enjoyed the lovely warm cookie and found your room to be clean, spacious, and well-equipped. We appreciate your feedback regarding the absence of sanitary bags and the thin walls in your room. Your comments have been noted, and we will review these areas to see how we can improve our guests' comfort. We're pleased that you enjoyed the buffet and found the selection of starters, mains, and desserts to your liking. It's great to hear that our chef was able to accommodate your dietary needs by preparing scrambled eggs without milk. While it's disappointing to learn that you found the bar drinks to be overpriced, we appreciate your feedback and will review our pricing to ensure we offer fair value. We are glad that you were able to find a satisfactory alternative nearby. Thank you again for your detailed review. Your insights are important to us as we continually strive to enhance our guest experience. We hope to have the pleasure of welcoming you back on your next visit. Best regards, Claret Rodrigues Reception Team Member
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A lovely welcome at reception when I arrived, I think the lady was called Abbie. Lovely doubletree cookie as I went to my room. Room was lovely and modern and very clean. Dinner in the restaurant was excellent well done to the chefs that evening, steak was cooked to perfection. I’ve stayed in many Hilton’s due to work but the breakfast here is amazing, I got a warm welcome from Denise who explained how the buffet area works. The young lady Katie was very helpful after I accidentally spilt my coffee cup everywhere on my table, she swiftly cleaned the area up and got me a refill, much appreciated. Great stay overall , will definitely be back in the future.
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Date of stay: October 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Valley Gracias, Guest Services / Front Office at DoubleTree by Hilton Swindon
Responded 22 Oct 2023
Dear Guest, Thank you for taking the time to let us know about your experience while staying with us. It is always rewarding to know that our guests have met the objective of their trip whether on business or pleasure. Many thanks for your encouraging words and appreciation, which I am going to share with the team and we hope to see you again soon. Regards, Valley Gracias Asst. Front Office Manager Double Tree by Hilton Swindon
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This is the second time I have stayed at this hotel for business. The reception staff are excellent and a credit to Double Tree, Hilton. Also the space available for business purposes is good.
The restaurant is mediocre at best. By this I mean the tepid buffet breakfasts which have the usual items available. Some cereals, full fat natural yoghut, forget the 'fruit cocktail' as the apples are old and grainy having been prepared days prior I expect, the usual sausages, bacon, runny beans, eggs either fried or scrambled (although I must say that if you request them poached, they will do that for you), hash browns, toms, mushrooms and toast.
The lunch options might as well be dinners as all are hot except the wilting very basic salad. No sandwiches/wraps/bagets/ buffet salads etc.....
Dinner - I only ordered room service. First night, beef burger which was reasonably tasty and came quickly, second night, having had a hot dinner at luchtime, I ordered a ham and mustard sandwich at £10 in total incl room service fees and the ham was the 'slimy' version. Not great for a tenner!
Now, the rooms. At first I was given a connecting room (locked) which was fine initially before the adjoining guest arrived when I could hear them using their bathroom through the wall/door....tinkle tinkle.... and the full on facetime convo with their spouse, I imagine.
I asked to change rooms and the reception staff were very good. I was given another non adjoining room, only this one was next to the lift and so the whirl of the power cables and fan was hard to tolerate all night, but slightly better than hearing another person use their loo.
The location is very good for the railway station and although I didn't use it, there is lots of parking close to major road routes.
Cleanliness is reasonable, mattresses are awful! Feel very cheep and bouncy. I liked the feather pillows and duvet.
Overall, I'm glad my organisation paid as I would likely have looked elsewhere. That said, reception staff are great, location is great, cleanliness is acceptable, but beds and breakfasts are poor in my opinion.
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Date of stay: February 2025
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Office, Guest Services / Front Office at DoubleTree by Hilton Swindon
Responded 4 weeks ago
Dear Guest, Thank you for taking the time to share your detailed feedback. We're pleased to hear that you found our reception team excellent and that our location and business facilities met your needs. Your kind words about our staff are truly appreciated. However, we sincerely regret that certain aspects of your stay did not meet expectations. We apologize for the issues you encountered with breakfast, room service, and room allocation. Your comments regarding food quality and room comfort have been noted, and we will share them with the relevant teams to ensure improvements are made. We appreciate your honest feedback as it helps us enhance our guest experience. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Kind Regards Francyla Da Costa Reception Team Member
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We had our wedding at the DoubleTree by Hilton Swindon at the end of August 2024.
The lead up to the day was facilitated by Jess and Shannen. They couldn't do enough for us, made the effort to respond to the copious amount of emails we sent (we ended up in the 70s!) and did what they could to accommodate our specific requests, among those being a memory table dedicated to my new husband's grandparents.
We were looked after on the day itself by Jason and Fatima. They checked in on both of us regularly throughout the day and kept us abreast of anything we needed to know in a way that didn't worry us. A shot of Limoncello for the bride (me!) before walking down the aisle was a fantastic touch.
The only reason we put a 4 and not a 5 is because we were informed that early check-in was at the hotel's discretion. This would have been fine, but all of the guests that requested early check-in were denied. Guests also described having a confusing booking process, difficulty using the discount code the venue supplied for our wedding day (the discount code is a great idea in theory!) and a long-winded check in.
Having said all of that, on the day, the guests were in awe of everything the venue did for us. We received so many compliments on the food and we've been told they were made to feel incredibly welcome. DoubleTree by Hilton Swindon did enough to make them forget about the stuff that happened before the day.
The food for breakfast was divine, and a lot of people (the happy couple included) appreciated all of the facilities that were on offer in the rooms. They really thought of everything.
In short, my new husband and I couldn't have asked for a more perfect wedding day, and that is largely thanks to DoubleTree by Hilton Swindon.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Office, Guest Services / Front Office at DoubleTree by Hilton Swindon
Responded 3 Sept 2024
Dear Guest, Thank you so much for your detailed and thoughtful review. We're thrilled to hear that your wedding day was everything you hoped for and that our team, especially Jess, Shannen, Jason, and Fatima, contributed to making it special. We appreciate your feedback about the early check-in and booking process and will work to improve these areas. It’s wonderful to know that, despite these issues, your guests felt welcome and enjoyed the day. Congratulations once again, and thank you for choosing DoubleTree by Hilton Swindon for your special day! Kind Regards, Francyla Da Costa Reception Team Member
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I booked a one night stay at DoubleTree by Hilton Swindon, when I arrived late in the evening it was very busy in the lobby, it took a while be be attended to. I was welcomed as a Diamond Elite member and I was upgraded to a Queen Deluxe Room.
The room was spacious with a hugely comfortable bed with very nice bedding, tea and coffee facilities were provided and the TV had a good range of channels, however the cables had been disconnected prior to my stay. The bathroom was of good sizeand had a bath/shower combination and a range of toiletries were provided.
Breakfast was excellent with a wide range of hot and cold options with items being replenished frequently. It was a very good stay at Doubletree Swindon. Getting to/from the hotel without a car was fine with buses running frequently into Swindon / McArthurGlen Outlet Centre from a bus stop five minutes walk from the hotel.
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Date of stay: October 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Miranda Lever, Guest Services / Front Office at DoubleTree by Hilton Swindon
Responded 11 Feb 2023
Good afternoon Mr. Legate, Thank you for taking the time to leave us such a nice review! I'm glad to hear that you were able to take advantage of all the amenities we offer. I do hope you will look to staying with us again in the future. Kind regards, Miranda Lever Front Office Manager
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We have been to visit friends & for the first time we traveled with our puppy. We check the price of Holiday Inn where we would normally stay but realised they were going to charge us £15.00 per night for the pup. I did a search & not only found the Hilton to be much cheaper they only charge £20.00 per stay. We had stayed in other Hilton Hotels so knew what to expect.
We were able to find a Disabled Space right outside the door then checked in quickly. Reception smelt amazing! We had a lovely room which was very spacious, extremely clean & very quiet. Our overall it was excellent, just as we expected.
On the first night my partner went to get us some drink & came back to the room to tell me he had met a really lovely Manager who had stood talking to him. He worked out my partner was from Newcastle so had been talking to him about a nightclub he had visited many years ago in Newcastle.
The next day we were going through reception & we saw the same Manager as we now know is called Jason from Swansea (to tell him the name of the nightclub) he again stood & spoke to us about his time in Newcastle, asked why we were here, checked everything was ok with our stay so far & asked if we needed anything. He explained he would be off when we checked out so asked a over a lovely lady called Abby from reception to come over & asked her make sure we were getting the best out of our stay & that we were going to be well looked after. He was a true gentleman, in the time we spoke to him he made us feel like friends, for a manger he was so down to earth. It was like we had known him forever.
The following morning I wanted clean towels so I asked Abby, who was just as helpful & had that arranged for us when we came back to our room
I can’t recommend this hotel enough, we have stayed in numerous Hilton Hotels but we have never felt so welcome by all the hotel staff.
This is now the hotel we will use for any future stays we have in Swindon!!!
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Date of stay: August 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Abigail Shorrocks, Guest Services / Front Office at DoubleTree by Hilton Swindon
Responded 26 Aug 2024
Dear LouiH14, Thank you for taking the time to share your wonderful experience at our hotel. We are truly delighted to hear that your stay with us exceeded your expectations and that you found our accommodations and services to be exceptional. It is heartening to know that our team, especially Jason and Abby, were able to make such a positive impact on your visit. We strive to ensure that all our guests feel welcomed and valued, and it’s clear that Jason's and Abby’s dedication to service played a key role in making your stay memorable. I will be sure to pass on your kind words to both of them, as well as the rest of our team. We are also pleased that you found our facilities to your liking . Our goal is to provide a comfortable and enjoyable experience for all our guests, and it is wonderful to know that you felt at home with us. We look forward to welcoming you back on your future visits to Swindon. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Kind Regards, Clavin Fernandes, Reception Team Member
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Having stayed a numerous hotels in the area, The Double Tree by Hilton is by far the most professional. On arrival, the staff greet you with a smile and quickly locate your booking. The best part, you always get a free, warm cookie to devour when you get to your room!
The standard of the rooms is very high and always very clean. My room has been serviced every day of my stay, and it has always been the same every time I have stayed. Even the towels are dried and re-folded!!!
The beakfasts have a great range with pastries to porridge, traditional cooked English and various cold options available. I found brekfast very good value due to the wide options that are available. I was served by Fatima, who was very welcoming and seemed to never stop cleaning, greeting and helping everyone. It was nice to see staff being as attentive early in the morning as they are in the evening.
The in-house restaurant, 14 Twelve, has exceptoinal food. A wide range of food is available and it caters for most tastes. The front of house, Jason, is great at selling the menu, regardless of what you end up choosing. The rest of the team, Katie and Alex, have always been full of smiles and enthusiasm. They are always making the place look its best.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Office, Guest Services / Front Office at DoubleTree by Hilton Swindon
Responded 7 Aug 2024
Dear Guest, Thank you for taking the time to share such a detailed and positive review of your stay at The DoubleTree by Hilton. We are thrilled to hear that your experience with us has been consistently exceptional. We are particularly pleased that our team made a positive impression on you, from the warm welcome with our signature cookie to the attentive service provided by our housekeeping staff. We are also glad that you enjoyed the variety and quality of our breakfast offerings, as well as the exceptional dining experience at our in-house restaurant, 14 Twelve. It's wonderful to know that Fatima, Jason, Katie, and Alex contributed to making your stay memorable. We will certainly pass on your kind words to them. Our team works hard to provide a wide range of delicious options and excellent service, and it’s rewarding to hear that their efforts are appreciated. Thank you once again for your feedback. We look forward to welcoming you back to The DoubleTree by Hilton in the near future. Best regards, Claret Rodrigues Reception Team Member
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I have stayed at the hotel a few times, and it was always as good as it could be. All rooms do have air con, and the restaurant and pub offer excellent choice and quality of food, so there is no need to search for a restaurant nearby. Any stay starts with check-in, and there I found a star of each stay Claret. She made me feel welcomed, ensuring I felt at home,always welcoming me with a smile and a cookie. I enjoyed the first while on occasion I turned down the cookie. No matter what you need, she makes sure you have a pleasant stay.
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Date of stay: February 2025Trip type: Travelled on business
Room Tip:Eat at the hotel instead of trying to find a restaurant nearby.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Office, Guest Services / Front Office at DoubleTree by Hilton Swindon
Responded 17 Feb 2025
Dear Jozef, Thank you for your continued loyalty and for sharing such wonderful feedback. We are delighted to hear that each of your stays has been enjoyable and that you appreciate our rooms, restaurant, and pub. Your kind words about Claret truly mean a lot—she takes great pride in ensuring our guests feel welcome, and we will be sure to pass along your compliments. We look forward to welcoming you back for another excellent stay soon. Kind Regards Francyla Da Costa Reception Team Member
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A long wait to check in but a very nice lady booked me and welcomed me back as a Hilton Diamond member and as it told me on my Hilton app I had a free room upgrade which was a saving of £31 . It was a good large room with partioned bedroom but noticed very small 32 inch tv which is out of proportion With the size room the room is very tired and needs a modern uplift and a much better bed as he bed is old and worn out and very noisy when you move there is a 4 inch gap from bed to wall which made the pillows falling into the gap and kept doing all night Breakfast was standard for a doubletree but the ladies cook was on duty and having been here many times I know she is good and there was nice good bacon and nice poached eggs As I was in a hurry I just did fast drop checkout but got a shock when I got my receipt via email to see that I was extra charge for the free room upgrade and a non deposit fee of £20 for a dog visit even thought I do not have a dog so were do the just say it’s £20 for a dog visit . plus I had ordered cheese platter fee for £10 which was fine as I asked for that and was good as it included a small bottle When I complained about the over charge I was told yes I got a free upgrade but there is a £31 charge so when is a free upgrade not a free upgrade it looks like when you stay at a Hilton so I think it’s time to look at a New Brand of hotel
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Date of stay: November 2023Trip type: Travelled on business
Room Tip:There is a premium inn only 100 yards away and better beds and rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Abigail Shorrocks, Guest Services / Front Office at DoubleTree by Hilton Swindon
Responded 23 Nov 2023
Dear Paul, I'm so sorry to have heard of the experience you had with us. As I already emailed regarding the upgrade , and we have refunded the £31 . We do charge for pet fees once the the pet is in the room we have to charge . Once again sorry for the inconveniences caused and hope you will consider staying with us again in future! Kind Regards Abbie Shorrocks Front Office Manager
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Breakfast is buffet style but u can request any types of eggs form scrambled eggs or boiled eggs to poached or any type of omelette or even a kipper ask your server all inclusive of your Breakfast.
Dinner menu is all table service not a buffet service!
"House keeping was only good
I asked for a bucket of ice for my wine
Then had to call back to get the glasses amd corkscrew
Fridge was old and couldnt put any bottles in "
There are more places to choose from in the Swindon area.
PRICE RANGE
£57 - £95 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton swindon hotel swindon, hilton international swindon, swindon hilton international
FORMERLY KNOWN AS
Hilton Swindon
LOCATION
United KingdomEnglandWiltshireSwindon
NUMBER OF ROOMS
171
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Are there any historical sites close to DoubleTree by Hilton Swindon?
Many travellers enjoy visiting STEAM - Museum of the Great Western Railway (2.7 miles), Lydiard Park (1.1 miles), and Royal Wootton Bassett Old Town Hall (2.3 miles).
