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Europa Gatwick Hotel

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2,467 Reviews from our TripAdvisor Community

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Showing 2,435: English reviews
Wolverhampton, United Kingdom
Reviewed today NEWvia mobile

Me and my partner stayed here in early September as part of their stay and park scheme with Gatwick airport. For about £96 I got my one night stay and week parking. I couldn't argue with it really. I'd only booked it so that I didn't have to do a 4 hour drive throughout the night. Fairly easy to find,...

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Helpful?
Thank Aimee B
London
Reviewed 4 days ago NEW

Booked this hotel for one night and 15 nights parking for a very good price. Very difficult to find a parking space it is very busy. Hotel corridors are exactly like the film "The Shining" Room was a long walk away from reception. Room smelled damp and musty and a bit cobwebby. We had the carvery meal, the only meat...

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Thank Rubbiesarered
Reviewed 5 days ago NEWvia mobile

This place is so shocking we will never forget about it. And will tell the story for year's. We booked two nights and left a day early. I would advise anyone looking for a short break not to use this hotel. It's for working men. And I strongly advise not to eat there. We found a cremated wasp on our...

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Thank Sarah E
Reviewed 6 days ago NEWvia mobile

How Thompson have associated themselves with this hotel is vile how can they recommend this hotel it is a state it should be knocked down. The bed linen was creased and dirty the staff were rude and disgraceful the food I wouldn't give to my dog. I would rather have stayed in a hostal.

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Thank Lauren M
Dartford, United Kingdom
Reviewed 6 days ago NEW

We booked the hotel as a park and fly package. We were seduced by the cheap price... mistake! On arrival we had difficulty finding a parking space and when we did were very doubtful about its security. Only one member of staff was at reception, we had to queue half an hour to book in, and then fill out forms...

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Helpful?
Thank OJJAB
EuropaGatwick, Guest Relations Manager at Europa Gatwick Hotel, responded to this review

Thank you for your comments. You did not state when you arrived as our car park has not been full for a couple of months. Registration cards do need to be filled out upon check in. Hotels are for everyone to stay in, even the Premier Inn have builders on their tv advert.

Willerby
Reviewed 1 week ago via mobile

Stayed as I was working near Gatwick, I stayed in the Lodge. The room was clean, warm and comfortable with adequate on site parking (enter your car registration on arrival or you may be fined). My only gripe this time was the staff at reception who are quite rude, customer service is an unfulfilled dream. That aside, it was a...

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Helpful?
Thank johnrholmes1
EuropaGatwick, Guest Relations Manager at Europa Gatwick Hotel, responded to this review

Thank you for your comments which have been passed onto our Front of House Manager to speak with the Receptionists.

London, United Kingdom
Reviewed 1 week ago

This hotel needs to be condemned and shut down. It was filthy and the rooms were disgraceful and the worst ever. The heating went off at 8pm and the whole hotel was freezing after that. Staff were reluctant to put the heating back on and said they were trying to save money! Eventually the heating was put on but only...

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Helpful?
Thank 271nrt
EuropaGatwick, Guest Relations Manager at Europa Gatwick Hotel, responded to this review

Thank you for your comments. You do not state when you stayed? The heating is on a timer but has never switched off at 8pm. There may have been a problem with your room in which the Duty Manager should certainly have come to check for you.

Reviewed 1 week ago via mobile

There's only so many terrible statements I can post. I traveled from this pit to Jamacia and I'm sad to report how pony this establishment was. Park and fly they say. No park your car outside on the grass and leave it. Get a good nights sleep be for you fly they say. No bring your own bed linen and...

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Helpful?
Thank Jamie_Katie
EuropaGatwick, Guest Relations Manager at Europa Gatwick Hotel, responded to this review

Thank you for your comments

Gosport, United Kingdom
Reviewed 1 week ago

When you can find it I had to get a taxi so I could follow him to get there I am a lady who travels a lot on her own, from the car park to the hotel is dark and very uneven to reception very unfriendly place ant room well that is a lot to be desired stains On the...

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Helpful?
Thank Marsturus
EuropaGatwick, Guest Relations Manager at Europa Gatwick Hotel, responded to this review

Thank you for your comments. The hotel is dated but we are receiving new items of furniture on a daily basis. Maintenance are checking the lights to make sure they are all working from your comments. The post code of the hotel is on our website.

Chelmsford, United Kingdom
Reviewed 1 week ago

Visited Britannia Europa Hotel Crawley in Registered Disabled Car For 31 Minutes And Received £100 Pound Fine - More Than £3.00 PER MINUTE. The Hotel are not satisfied with my trade - they want and get a good cut of the fine money as well.

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Helpful?
Thank Charlie S
EuropaGatwick, Guest Relations Manager at Europa Gatwick Hotel, responded to this review

Thank you for your comments. We have in operation Parking Eye, our car park is free of charge however you do need to input your car registration details into the keypad based at Reception, there are over 40 signs in the car park, by entrance and at Reception stating the fact. If you have a receipt for your stay you...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Internet
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Europa Gatwick Hotel

Address: Balcombe Road, Crawley RH10 7ZR, England
Region: United Kingdom > England > West Sussex > Crawley
Price Range: £32 - £51 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Europa Gatwick Hotel 3*
Number of rooms: 211
Reservation Options:
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Also Known As:
Europa Gatwick Crawley
Europa Hotel Gatwick
Europa Gatwick Hotel Crawley, West Sussex
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Questions & Answers

Here's what travellers have asked, with answers from Europa Gatwick Hotel staff and other travellers.
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Questions? Get answers from Europa Gatwick Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't bother find somewhere else”
 of 5 bubbles Marsturus, 28 Nov 2016 | Read review
“Be aware the Hotel are out to get extra £100 out of you with "Parking Eye " £100 Con.”
 of 5 bubbles CharlieS992, 27 Nov 2016 | Read review
“Try a different hotel....definately”
  • Close up of Rusty Barb of bed spring
  • The corridor
  • Walls
  • Peeling floor tiles
  • Curtains
  • Walls
  • carpet in room
  • Walls
 of 5 bubbles I4910RJharryc, 16 Nov 2016 | Read review
“dont bother”
 of 5 bubbles b0bbydazz, 15 Nov 2016 | Read review
“Choose another hotel!”
 of 5 bubbles JEP5526, 9 Nov 2016 | Read review
5 of 5
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