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Europa Gatwick Hotel

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Europa Gatwick Hotel
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2,517 Reviews from our TripAdvisor Community

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Showing 2,485: English reviews
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Wales, United Kingdom
Reviewed yesterday NEW

We arrived at the Europa hotel the evening before flying out to the Caribbean. To be treated by a friendly lady at reception. That is where the niceties end I'm afraid. We had three course evening meal included. The food was awful and the staff upstairs really didn't want to know. The bar/lounge area was full of contractors/builders working near...

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Helpful?
Thank Matthew R
Wellingborough, United Kingdom
Reviewed 2 days ago NEW

A very budget hotel, it served its purpose. Room smelt of cigarettes. We stayed before our flights. The food we had was good. The staff on reception were approachable and very polite. I'm not sure if I could put up with the cigarette smell to re book for next year

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Thank Julie873
Reviewed 2 days ago NEW

Just got back from a lovely time at your hotel the food was good lots of choice the staff were friendly and the hotel room was clean. all in all couldn't fault it for the money. it was a bit far away from London but it was easy to get a taxi to the airport and then a train into...

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Thank Lisa L
Reviewed 4 days ago NEW

first of all we were booked into the lodge NOT the hotel , now this was a birthday And valentines present....well when we could not get into the lodge because of the electronic door card . back to reception, back to lodge, when we got into the lodge first impressions...dirty bed linen,hairs in the bed. stained, bathroom looked disgusting and...

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Thank Stephen M
Pedmore, null, United Kingdom
Reviewed 1 week ago via mobile

I stayed for one evening in this hotel. There is a lot of criticism against this hotel but it is ok for one evening for work or a flight the next day. It's a real shame they haven't modernised it as they would get more custom if they do - perhaps they don't have the funds. The hotel staff are...

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Helpful?
Thank Stephen R
EuropaGatwick, Guest Relations Manager at Europa Gatwick Hotel, responded to this review

Thank you for your comments. We do have decorators in the hotel now who are updating rooms. The fixtures and fittings are also being dealt with. We are pleased that you enjoyed your stay.

Swindon, United Kingdom
Reviewed 1 week ago via mobile

This was to be a lovely valentine's night but the hotel was disgusting, dirty, shabby, not somewhere anyone would want to stay, our first room had 2 single beds and a set of bunkbeds, not the double room we booked. The second room was dirty, smelt of smoke, had crap smeared on the walls, light fittings hanging off and a...

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Thank Darren E
Reviewed 1 week ago via mobile

This hotel was booked through Thomson as a stop over before our flight for a family holiday leaving early boxing day.. the excitement from our 3 children age 12,14,15 and ourselves having not been away over xmas- driving down xmas day having a 3 course meal pre- booked was bubbly!!!!! Only to arrive about 4/5pm and experiencing the not so...

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Helpful?
Thank Sue B
EuropaGatwick, Guest Relations Manager at Europa Gatwick Hotel, responded to this review

Thank you for your comments. Although the Restaurant itself was closed Christmas day evening, the buffet meal was placed in the lobby area for guests to help themselves if they had dinner inclusive. Agents do not sell Christmas dinner only a three course carvery dinner. Also you would have been able to have had food at the bar. The rooms...

Malaga, Spain
Reviewed 1 week ago via mobile

Stay here for a total of 4 nights,only booked in for one. This hotel has a great spa/pool area. The food,or at least the breakfast is very good value for money. A bit old and rough around the edges yet quite charming. Wonderful staff all round.The bar area can get very lively due to the hotel accommodating workers. All in...

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Helpful?
Thank Michael H
EuropaGatwick, Guest Relations Manager at Europa Gatwick Hotel, responded to this review

Thank you for your positive feedback. Rooms are being decorated now to include new fixtures and fittings. We are pleased that you enjoyed your stay and hope to see you in the future.

London, United Kingdom
Reviewed 1 week ago via mobile

This hotel is an old pair of slippers. A connection to the past. Something that was once warm and wonderful, but now tired and loose. It's sole is worn through and it's crying for retirement. That said, my room was ok and the staff were all very helpful and nice. In a strange way I liked it. It is what...

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Helpful?
Thank JAYZEE79
EuropaGatwick, Guest Relations Manager at Europa Gatwick Hotel, responded to this review

Thank you for your comments, and we hope you will return in the future.

Totton, England, United Kingdom
Reviewed 1 week ago via mobile

Do not stay here . Old , outdated. Broken furniture !! Cheap & not cheerful . Very old worn out , bathroom indescribable . I was too scared to have a shower or anything else . Needs knocking down !!!!!

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Thank Nina B
EuropaGatwick, Guest Relations Manager at Europa Gatwick Hotel, responded to this review

Thank you for your comments.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Internet
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
The Europa Hotel Gatwick is one of three Britannia Airport Hotels in Gatwick and is an ideal place to stay for those looking for Gatwick Airport Parking. With its Spanish and Mediterranean themed architecture this hotel offers excellent value, comfort as well as first class facilities. The hotel has its own courtyard with beautifully landscaped gardens and fountain which are the perfect place to relax. ... more   less 

Additional Information about Europa Gatwick Hotel

Address: Balcombe Road, Crawley RH10 7ZR, England
Region: United Kingdom > England > West Sussex > Crawley
Price Range: £36 - £77 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Europa Gatwick Hotel 3*
Number of rooms: 211
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Also Known As:
Europa Gatwick Crawley
Europa Hotel Gatwick
Europa Gatwick Hotel Crawley, West Sussex
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Questions & Answers

Here's what travellers have asked, with answers from Europa Gatwick Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't go to this hotel.”
 of 5 bubbles Marcusm79, 21 Feb 2017 | Read review
“If your not happy when you get there, go and ask to change it”
 of 5 bubbles Julie873, 20 Feb 2017 | Read review
“at the moment choose a diffrent hotel.”
 of 5 bubbles , 18 Feb 2017 | Read review
“Ask to swap if not happy”
 of 5 bubbles ejberry70, 6 Feb 2017 | Read review
“one not in this property”
 of 5 bubbles markgZ4790BL, 2 Feb 2017 | Read review
5 of 5