Holiday Inn London Gatwick - Worth, an IHG Hotel
Turners Hill Road Turners Hill Road, Worth, Crawley RH10 4SS England
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#5 of 45 hotels in Crawley
Location
Cleanliness
Service
Value
Travellers' Choice
A convenient Gatwick hotel which has recently undergone a £9 million refurbishment and extension project transforming nearly all areas of the hotel, including the reception, restaurant and event suites. The extension has also seen an increase of 40 new bedrooms, most of which are family rooms of 5, making this hotel one of the few in the area to offer this.
Holiday Inn London Gatwick Worth is located in Crawley, perfect for the business and leisure traveller and has onsite car parking. Located 10 minutes from Gatwick Airport (LGW), our Park, Stay & Go packages lets you leave your car at the hotel and arrive at the airport feeling refreshed. Electric Vehicle Charging points are available at this venue.
Trains at nearby Three Bridges station reach London Victoria in 40 minutes. Brighton is only 35 minutes away by car, and the local shops in Crawley are within a short drive. Other local attractions include Wakehurst Place and Tulley's Farm for a fun family day out.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Baggage storage
Secured parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Vending machine
Taxi service
Banquet room
Meeting rooms
Newspaper
Non-smoking hotel
ATM on site
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English, French, Spanish, Afrikaans and 6 more
Location
Turners Hill Road Turners Hill Road, Worth, Crawley RH10 4SS England
Getting there
Car HireSee all Crawley car hire
1754Reviews41Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Most Recent
Perfect location and top notch. Following other reviews the service at this hotel is fabulous and the refurbishment is top notch. Delicious breakfast. Only thing to watch out for is that parking is £12.50 a day which we didn’t realised when we booked.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Chris Schoeman, Owner at Holiday Inn London Gatwick - Worth, an IHG Hotel
Responded 3 days ago
Thank you for taking the time to share your experience with us. We are delighted to hear that you found our location to be perfect and that you enjoyed the service. It's wonderful to know that you found the breakfast delicious. We apologise that you were not aware of our parking charge, it is stated on our booking sites. We hope to welcome you back again in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Rooms well appointed, modern and spotless. Travel on business to the area a lot and have stayed here about 5 times over the past year. Staff always friendly and helpful. Especially girl on reception who always has a smile on her face and is cheery and welcoming to weary travellers. Can’t remember her name but well done to her anyway. Restaurant also to a high standard. Location: kind of on its own in the middle of nowhere but with good rooms, great staff and decent bar and restaurant you don’t need to go anywhere else anyway.
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Date of stay: May 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Chris Schoeman, General Manager at Holiday Inn London Gatwick - Worth, an IHG Hotel
Responded 19 Jun 2023
Thank you for your wonderful review! We're thrilled to hear that you found our rooms well-appointed, modern, and spotless. We're delighted that you found our facilities, including the bar and restaurant, to be more than sufficient, making it unnecessary to venture elsewhere. We look forward to welcoming you back on your future visits to the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff are what make this stay excellent from check in and dining. We stayed 1 night before flying out of Gatwick. Check in staff were helpful and efficient. We dined in the restaurant - super service - all the staff were very friendly and attentive - a big thank you to Konstantine, Riley, Shivani, Larissa, Jose, Tim and Charlie!
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Date of stay: December 2023
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Chris Schoeman, Owner at Holiday Inn London Gatwick - Worth, an IHG Hotel
Responded 5 days ago
Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that our staff, from check-in to dining, contributed to making your stay excellent. It's fantastic to know that our check-in staff were helpful and efficient, setting a positive tone for your visit. We are especially pleased to hear about your dining experience. It's always our goal to provide super service, and we're thrilled that Konstantina, Riley, Shivani, Larissa, Jose, Tim, and Charlie all played a role in making your time with us memorable.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for one night with my 7-year-old son before flying out to Lapland to see Father Christmas. I booked an executive room so we had a fridge and good TV so we watched a movie, had room service and a great night sleep before leaving at 5am the following morning. Left my car with them for 4 days and it was as I left it when I picked it up (you do read some terrible reviews because cars were damaged while owners were on hols). The hotel called us a taxi from a local firm and gave me instructions for what to do when we landed. I followed those and the taxi was there to collect us promptly and took us back to the hotel without issue. Thoroughly recommend the hotel and its partnered taxi firm and will only use this hotel in future. Thank you!
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Advised hotel prior to our stay that my wife required disabled facilities. Parked in disabled bay and arrived at reception. We were given a room at the far end of an very long corridor. I returned to reception and explained that we had requested room for disabled guest but had been given totally inappropriate room. Reception advised me this was the only room available and could not change it as they were fully booked. I did not believe the hotel was fully booked. On top of this we had booked the taxi firm approved and recommended by the hotel and were left nearly ½ hour out in the cold and wind of Gatwick airport as they were unable to collect us but kept saying taxi will be another 5 minutes.
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Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Do not book this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Chris Schoeman, Owner at Holiday Inn London Gatwick - Worth, an IHG Hotel
Responded 1 week ago
Thank you for your feedback. We apologise for any inconvenience and distressed caused by the room assignment. Our commitment to providing accessible accommodations is paramount, and we understand the importance of delivering on such requests. We have six accessible bedrooms in the hotel which were all fully booked. However, the accessible bedroom assigned to you has been designed to suit needs of individuals with disabilities. Once again, we apologise for any inconvenience you experienced.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here after refusing to stay at Hazelwick, £20 more but the difference was like night and day. Great friendly welcome by the reception team, lovely clean warm atmosphere, great comfortable beds and rooms. Even have a large restaurant with a varied menu with some good old English classics like bangers and mash, breakfast was superb. Can't recommend this place highly enough
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Chris Schoeman, Owner at Holiday Inn London Gatwick - Worth, an IHG Hotel
Responded 1 week ago
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay and that we could provide you with a positive and welcoming atmosphere. It's fantastic to know that our reception team made you feel warmly welcomed, and we're delighted that you found the rooms clean and comfortable. We're especially pleased that you enjoyed the dining experience at our restaurant, Meadow - Kitchen | Bar | Terrace. We look forward to welcoming you back again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Avoid staying in the unrefurbished expensive Suites. No control over lack of heating which is set centrally to 19C and cannot be increased. Argumentative reception and duty manager standing in room with full suits on - trying having a shower and walking out to your cold suite. Key switches off heating when you leave the room and heating takes over an hour to even start to heat up. Been given a cheap smelly heater to warm the wreck of a suite up. No heated towel rail, ripped carpets and dirty skirting boards. Holiday Inn, we tried to engage in civil conversation with you but told we were wrong - it wasn’t cold. Well try standing in one of your non cold rooms when you’ve just had a shower. Will continue to stay with Accor going forward. All this for £125 per night plus £12.50 parking. Disgraceful.…
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Date of stay: November 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: Avoid would be the best advice.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Chris Schoeman, Owner at Holiday Inn London Gatwick - Worth, an IHG Hotel
Responded 1 week ago
Thank you for your review. We are sorry to learn about your experience. Our air conditioning system is set to 23C so we will get this particular room looked at. You are correct in saying that the hotel key card turns the power to the room off when leaving, this is naturally in place for energy conservation as per IHG’s brand standards and our Green Engage Commitments. I appreciate this is frustrating when leaving to go to the restaurant for the evening. We have engaged with our carpet fitters to come in and replace/repair the carpet as a matter of urgency. Overall we are sorry to hear that you did not have a comfortable stay and do hope we get the opportunity to show you that we are better than this. We have spent a considerable amount of money on 40 brand new bedrooms, a brand new restaurant and bar, and brand new reception, so we are keen that our existing 118 bedrooms are of equal standard. Once again thank you for bringing this to our attention.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First room had a cleaned up vomit stain on floor which made the room smell bad. Was swiftly changed to another room that was fine, and given a voucher for complementary drink each. Excellent customer service, very polite and pleasant young ladies on reception, many thanks.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Chris Schoeman, Owner at Holiday Inn London Gatwick - Worth, an IHG Hotel
Responded 2 weeks ago
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the initial room. We appreciate your understanding as we swiftly addressed the situation by providing you with a room change. We hope the rest of your stay was enjoyable in the new room, and we're glad you appreciated the gesture of a complementary drink voucher. We hope to welcome you back again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed in this hotel before our flight to holiday destination. We loved it! Our return flight was delayed si we booked it again. Terrible! Mouldy around Bath and curtains, cold, basic. Like a different hotel. Complained at the desk. We were promised we would be contacted by the Manager. STILL WAITING! AVOID UNLESS STAYING IN REFURBED SECTION.
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Ask for a room in the refurbished section of the hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Chris Schoeman, Owner at Holiday Inn London Gatwick - Worth, an IHG Hotel
Responded 3 weeks ago
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the disappointing experience you had during your recent stay. We appreciate your loyalty as returning guests and we are genuinely sorry that your second experience did not meet your expectations We sincerely apologise for the issues you encountered with the room, we have addressed this internally and it is being investigated and rectified. I am aware that you have now been contacted by our Front of House Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a fantastic weekend with great accommodation and food that was tainted for me by the attitude and lack of tact and the reluctance to help of the event manager exacerbated by the disorganised, if willing, reception! There were frequent long queues at reception and check in seemed unnecessarily long winded. The duty manager today was very friendly and helpful. George from the food and beverage team saved the day with his willingness to be flexible and helpful. The service for our dinner was excellent. Left with mixed emotions!
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Date of stay: October 2023Trip type: Travelled with family
Room Tip: If booking an event and not getting flexible support ask for someone else! Allow time for check...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Chris Schoeman, Owner at Holiday Inn London Gatwick - Worth, an IHG Hotel
Responded 2 Nov 2023
Thank you for taking the time to provide us with your valuable feedback. We are truly grateful for your kind words regarding the accommodation, food, and the excellent service you received during dinner. It's wonderful to hear that George from the food and beverage team was able to exceed your expectations with his flexibility and helpfulness. We will be sure to pass on your compliments to him and the rest of the team. However, we sincerely apologise for the less than satisfactory experience you encountered with reception team. Please know that this is not the level of service we strive to provide, and we are already taking steps to address these issues to ensure they do not happen again. We hope that you will give us another opportunity to provide you with the exceptional service that we are known for.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$80 - US$122 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel gatwick worth, gatwick worth crawley, gatwick worth hotel
FORMERLY KNOWN AS
Gatwick Worth Hotel
LOCATION
United KingdomEnglandWest SussexCrawley
NUMBER OF ROOMS
158
Is This Your Tripadvisor Listing?
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Claim Your ListingHOLIDAY INN LONDON GATWICK - WORTH, AN IHG HOTEL - Updated 2023 (Crawley)
Frequently Asked Questions about Holiday Inn London Gatwick - Worth, an IHG Hotel
Which popular attractions are close to Holiday Inn London Gatwick - Worth, an IHG Hotel?
Nearby attractions include Tulleys Escape Rooms & Games (1.4 miles), Hounds - Escape Games, Immersive Experiences, Mini-Bar (2.3 miles), and Gatwick Escape Rooms (3.8 miles).
What are some of the property amenities at Holiday Inn London Gatwick - Worth, an IHG Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Holiday Inn London Gatwick - Worth, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn London Gatwick - Worth, an IHG Hotel?
Yes, paid private parking on-site, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Holiday Inn London Gatwick - Worth, an IHG Hotel?
Conveniently located restaurants include Turtle Bay Crawley, Sage, and Zeno Restaurant.
Are there opportunities to exercise at Holiday Inn London Gatwick - Worth, an IHG Hotel?
Yes, guests have access to a fitness centre during their stay.
Does Holiday Inn London Gatwick - Worth, an IHG Hotel have airport transportation?
Yes, Holiday Inn London Gatwick - Worth, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn London Gatwick - Worth, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn London Gatwick - Worth, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn London Gatwick - Worth, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Portuguese, and Polish.
Are there any historical sites close to Holiday Inn London Gatwick - Worth, an IHG Hotel?
Many travellers enjoy visiting Saint Hill Manor (4.8 miles) and London Temple of The Church of Jesus Christ of Latter-day Saints (4.6 miles).