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Hilton London Gatwick Airport

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#19 of 28 Hotels in Crawley
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Hilton London Gatwick Airport
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6,547 Reviews from our TripAdvisor Community

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Showing 6,325: English reviews
Exeter, United Kingdom
Reviewed yesterday NEWvia mobile

We stayed here to fly out of gatwick the following day , we know this is a good hotel having stayed here before, Car parking good Hotel staff friendly and helpful Room / ensuite is very good Restaurant good Shuttle bus to airport

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Helpful?
Thank Chucky1971
Kyrenia, Cyprus
Reviewed yesterday NEW

First class welcome and registration. Room excellent and very quiet despite being next to the airport. Service at the bar first class. Would be nice to have a small selection of Ale but it's no different to the other hotels. The food was reasonably priced and well presented. Waked through to the airport which took less than10 minutes with luggage...

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Helpful?
Thank Ian M
Reviewed 2 days ago NEW

On our first impression, the hotel is very modern and bright and very clean, gave a bit of an impression of being a bit Clinical. But However, it was really very nice. We stayed there one night before our trip and one night after our trip. The hotel is very Impressive and a very good high standard. The rooms are...

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Helpful?
Thank Petermanning
Winchester, United Kingdom
Reviewed 2 days ago NEW

I like staying here and probably spend between 25 and 35 nights a year there. As I have my office close I will always have a car with me. Parking is very limited. When you get a space it ok, the fee for the overnight stay under £20 ( expensive) If the car park is full, you have a problem:...

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Helpful?
Thank AStrachwitz
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for yet again choosing this hotel for your accommodation: I was pleased to see the scores given and read your positive comments thank you so very much. We are continually looking for parking opportunities for our guests unfortunately the Euro car park next to the hotel is available for all users of Gatwick Airport and not solely for...

Barbados
Reviewed 2 days ago NEW

After a smooth check-in I went to my room and it had a sour odor throughout the room and it was worse in the bathroom. I wondered if I should say anything as I was only staying for the night and I didn't want to cause trouble. I went downstairs to have diner and I thought I would go to...

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Helpful?
Thank BusinessTravelerBGI
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. I was delighted to see the terrific scores however sorry that we caused you inconvenience that should have been avoided. I was very pleased to read that my team delivered the level of customer service one would expect and thank you for saying so. I do...

Zierikzee, The Netherlands
Reviewed 3 days ago NEW

We stayed for one night to wait for our connecting flight. The hotel is close to the terminal and we had a really good sized room for the three of us. The lady at the reception gave us complementary internet access which was very nice of her. She recognized the importance of wifi for my children. The beds were great...

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Helpful?
Thank 470lk
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was absolutely delighted to see the great scores and to read your very positive feedback and thank you so very much. I am so very grateful for your confidence. We look forward to welcoming you back with us in 2017. Kindest regards, Remco Norden General Manager

Southampton, United Kingdom
Reviewed 3 days ago NEWvia mobile

Very comfy bed and spacious room. Service was very welcoming. One point though the restaurants were very expensive. We did try the sports bar but that was very busy so opted to walk over to the south terminal where there was the option of weatherspoons, giraffe etc. also a M&S food handy for bottles of water and snacks.

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Helpful?
Thank Charlotte S
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was absolutely delighted to see the great scores and to read your very positive feedback and thank you so very much. Pricing however is directed by Hilton as a company and not made locally at hotel level. I do hope that we will have the pleasure of welcoming you back...

Edinburgh, Scotland
Reviewed 4 days ago NEW

My wife and I ended up here for an overnight following a 24 hours delay to our outbound flight. Based at the South Terminal, this is a good airport hotel. We were in a new annexe, the room was spacious with all the facilities required for an overnight stop. Some of the rooms are a long way from reception and...

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Helpful?
Thank Alastair_8
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you so much for your post and the very positive feedback which is most appreciated. I hope we will have the pleasure of welcoming you back to this hotel by choice next time? Very best regards, Remco Norden General Manager

Reviewed 5 days ago NEWvia mobile

This hotel's proximity to the aiport makes it an ideal place for a traveller. Our room was very spacious and clean. Although the hotel was very busy, check-in was smooth and the front desk staff were very friendly. Breakfast has always been the hallmark of my stay in any Hilton but on this occassion, I found the breakfast to be...

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Helpful?
1Thank Aisha A
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was sorry to learn that we did not fully reach expectation on this occasion and please accept my apologies. Your feedback has been shared with the relevant managers for review and action. We are grateful to you and do hope we will have the pleasure of welcoming you back with...

england
Reviewed 5 days ago NEW

Stayed here the night befire our holiday. Upgraded our room so goodness knows what the standard rooms were like. Room was poorly furnished, bathroom needed total over hall and had not been cleaned properly with hairs all round the sink area. Have stayed in much better travel lodges. Had a meal in the restaurant, very expensive for a motorway service...

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Helpful?
1Thank bluebellengland
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for your post. I was concerned to read your feedback and rest assured that I will be discussing your comments with my team. I assure you however that your experience is not at all indicative of the service levels we are normally so keen to deliver and I am sorry we disappointed you. I do hope that you...

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton London Gatwick Airport

Address: South Terminal Gatwick Airport, Crawley RH6 0LL, England
Region: United Kingdom > England > West Sussex > Crawley
Price Range: £65 - £132 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Gatwick Airport 4*
Number of rooms: 821
Reservation Options:
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Also Known As:
Hilton London Gatwick Airport Hotel Lowfield Heath
Hilton Hotel Lowfield Heath
Hilton Lowfield Heath
Lowfield Heath Hilton
Hilton London Gatwick Airport Crawley, West Sussex
Hotel Style:
#1 Green Hotel in Crawley
#7 Luxury Hotel in Crawley
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Gatwick Airport staff and other travellers.
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Questions? Get answers from Hilton London Gatwick Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Reception is not on the ground floor, a little confusing at first”
 of 5 bubbles Q3448YRianm, 7 Dec 2016 | Read review
“Choose a different hotel”
 of 5 bubbles bluebellengland, 3 Dec 2016 | Read review
“Executive rooms in newer wing, quite a long walk to the reception.”
 of 5 bubbles ahindle2010, 2 Dec 2016 | Read review
“If travelling to north terminal be sure to allow time to reach particularly if in new extension”
 of 5 bubbles welltravelled012, 30 Nov 2016 | Read review
“would recommend away from the lift to try to reduce noise”
 of 5 bubbles robertpO1330LN, 28 Nov 2016 | Read review
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