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Premier Inn London Gatwick Airport East (Balcombe Road) Hotel

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Traveller (58)
Room & Suite (35)
Ratings and reviews
Certificate of Excellence
Ratings
Location
Cleanliness
Service
Value
Travellers talk about
“parsons pig”(69 reviews)
“pub next door”(49 reviews)
“grab and go”(42 reviews)
View all reviews
What's included
Wifi
Free Parking
Non-Smoking Hotel
Restaurant
Wheelchair access
Breakfast included
3 Star Hotel
Set in a more rural location, close to the airport and the shops and cafes of Crawley town centre.
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Location and contact
1066 Balcombe Road | Pound Hill, Crawley RH10 3NL, England
1.8 miles to Gatwick Airport
21 restaurants are within a 1 mile radius
View nearby attractions and restaurants
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Reviews (687)
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682 results
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15
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312
267
60
28
15
Show reviews that mention
All reviewsparsons pigpub next doorgrab and gobacon rollgatwick airportadjoining pubquiet locationpub restaurantshort drivefree breakfastcooked breakfastcar parknight's sleepgood nights sleepcomfortable roomcosta coffeeexcellent value for money
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1 - 5 of 682 reviews
Reviewed 1 week ago

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Review collected in partnership with premierinn.com
Response from Operations M, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) HotelResponded 2 days ago

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Reviewed 1 week ago

Unless you really enjoy sleeping in a sauna don't bother, temperature reached 31 degrees during the night, a fan was just blowing hot air around! The window would only open a short way and there was nothing staff could do to remedy anything!More

Review collected in partnership with premierinn.com
Thank MarieSloan
Response from Operations M, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) HotelResponded 1 week ago

Dear Guest, Thank you for taking the time to review your recent stay with us. We're sorry to hear about the issues you experienced with the heat of the room. It is displayed on our website when booking that our site doesn't have air conditioning,...More

Reviewed 1 week ago

Friendly staff complimentary Costa hot drinks and breakfast a welcome unexpected bonus. Night receptionist went over and above to help us. Room was warm but had a fan in it and we were in a heatwave. Would stay again.

Review collected in partnership with premierinn.com
Thank Bethany N
Response from Operations M, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) HotelResponded 1 week ago

Dear Guest, Thank you so much for taking the time to review your recent stay at our hotel, we're so pleased to hear you enjoyed your stay and we can't wait to welcome you back. Many Thanks Roger Jennings

Reviewed 2 weeks ago via mobile

Stayed here for a work trip to Crawley and was pleasantly surprised by the Hotel. Being near to the airport you would anticipate it being a bit busy, rough and ready and noisy. It was the opposite. Its situated in a lovely building, there is...More

Thank Mad_March_Hare_S
Response from Operations M, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) HotelResponded 1 week ago

Dear Guest, Thank you for kind review regarding your recent stay with us. We're pleased to hear you enjoyed the hotel and our surroundings. And again, thanks for your comments on the TV problems you experienced, we asked our Maintenance Team Member to have a...More

Reviewed 4 weeks ago via mobile

Sadly the housekeeping at this Premier Inn is an issue.... Returned to our room to find the bathroom had not been cleaned and the bin still full.... The bed had not been made and the fan is hanging with dust...Stains down the side of furniture...More

Thank Jayne J
Response from Operations M, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) HotelResponded 1 week ago

Dear Guest, Thank you for taking the time to review your recent stay with us. Again, we apologise for the issues you experienced with your room, but pleased that our staff were able to help and address the problems. Many Thanks Roger Jennings

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free Parking
Hotel Amenities
Free Parking
Wheelchair access
Non-Smoking Hotel
Things to do
Restaurant
Details
Price range
US$72 - US$118 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Family Hotel in Crawley
#7 Romantic Hotel in Crawley
#15 Business Hotel in Crawley
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$72 - US$118 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Family Hotel in Crawley
#7 Romantic Hotel in Crawley
#15 Business Hotel in Crawley
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (58)
Room & Suite (35)
Questions & Answers
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Mauvourneen
16 July 2018|
Answer
Response from KVJ166 | Reviewed this property |
0871 527 8410
0
Votes
Clou L
8 July 2018|
AnswerShow all 3 answers
Response from Operations M | Property representative |
Hello, As Sarah mentioned above, we're approximately 10 minutes away from there. Thank you Reception
1
Vote
Bing850
15 May 2018|
Answer
Response from Operations M | Property representative |
Good morning. If you go on the back roads (our reception team can guide you, it's very straightforward), it should take no more than 10-12 minutes. Thank you Roger Jennings
1
Vote
Room Tips
"None of them have air-conditioning"
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"Probably asking for a room on the first floor might be better than"
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"Telephone the hotel in advance if you have special needs."
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"Top Floor at the back ie room 25"
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