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Premier Inn London Gatwick Airport East (Balcombe Road) Hotel

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Premier Inn London Gatwick Airport East (Balcombe Road) Hotel
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528 Reviews from our TripAdvisor Community

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There are newer reviews for Premier Inn London Gatwick Airport East (Balcombe Road) Hotel
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Showing 523: English reviews
Liverpool, United Kingdom
Reviewed 18 May 2015

This was a very comfortable hotel, the staff and service were first class. I would definitely recommend this as a place to stay near Gatwick airport. It was very quiet and a great location. Everything was at you would expect from a Premier Inn.

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Helpful?
Thank beverley_goodwin
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Beverley, Thank you so much for your wonderful review of our hotel. I am so proud of our hotel and our fantastic team and when I read reviews like yours it just confirms that we are doing all we can to ensure our guests have a great stay. We hope to welcome you back in the future. Kind Regards...

Rugby, United Kingdom
Reviewed 17 May 2015

Being a newly refurbished Premier Inn it is one of the nicest i've stayed in and definitely doesn't give the impression of a 'budget hotel'. The rooms would rival some 4 star hotels. Really spacious, well equipped and comfortable rooms, great amenities and nice location. Massive TV on the wall! Didn't notice the airport noise at all. Didn't use the...

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Helpful?
Thank JadeLucy85
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest, Thank you so much for your wonderful review, it was great to read about your experience with us. I am sorry for the difficulties with regards to booking your breakfast. When you come to stay next time we can phone through to the restaurant if you change your mind in the morning if you give enough time as...

Aylesbury
Reviewed 14 May 2015

I checked into Premier Inn Balcombe Rd following a day at Chessington as a stop over en route to Brighton the following day. It was easy to find and check in was very easy and without fuss. The receptionist was very friendly and helpful. The hotel gas very recently been redecorated and still had the 'new' smell. The room was...

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Helpful?
Thank RobsJone
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest, I was very pleased to read that you enjoyed your stay with us and that you found the check in very easy with no fuss. I am however dissapointed by your experience in the restaurant and I appreciate your feedback as I can now take this to the restaurant Manager. I do hope this does not stop you...

Northampton, United Kingdom
Reviewed 11 May 2015

We chose this hotel because of its low price and, in all honesty, had very low expectations as a consequence. We were very surprised by the high quality of the room and friendliness of all the staff. My 6 year old son loved it!

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Helpful?
Thank sbaldwin63
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest, I am so please that we exceeded your expectations. I am glad that your son also enjoyed his stay and we do hope to welcome you back in the near future. Kind Regards Sian Taylor Operations Manager

Reviewed 11 May 2015

Stayed here for one night when meeting friends locally. The room was a typical Premier Inn room, clean, fresh and well maintained. Very cheery welcome from an efficient member of staff. Good to be able to park almost by the main entrance.

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Helpful?
Thank Malcolm S
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Malcolm, I am so pleased to read that you enjoyed your stay at the hotel and we met the standard that you are used to when visiting Premier Inn. We do hope to welcome you back in the near furture. Kind Regards Sian Taylor Operations Manager

London, United Kingdom
Reviewed 10 May 2015

New rooms, new beds. Nice and quiet compared to other Gatwick hotels. 10 mins away from the South Terminal parking. Staff as usual well trained to look after their guests. Will use this in preference to the Premier Inn North Terminal which is a bun fight of a place!

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Helpful?
Thank justturned25
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest, Thank you so much for your review, I am so glad that you enjoyed your stay with us and our hotel suited your needs. We look forward to welcoming you back in the near future. Kind Regards Sian Taylor Operations Manager

Reviewed 28 April 2015 via mobile

After calling the hotel with an important change to my booking the member of staff Amy was very understanding and a big help! She was very informative and I would highly recommend this hotel and their team.

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Helpful?
Thank thegipper01
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest, Thank you very much for writing this review. I will let Amy know about your kind words as I am sure she will be very pleased to read that she was of such great help to you. We hope to welcome you back in the future. Kind Regards Sian Taylor Operations Manager

Reviewed 28 April 2015

Excellent stay, the bed was amazing especially after catching a late flight back from Greece. The room was top notch I'd definately stay here again is was perfect value for money! The pillows are defo 👌

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1Thank Sonia2709
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest, Thank you for your great review of the hotel. I am glad to hear that you had a comfortable nights sleep and you enjoyed the bed and pillows. We do hope to welcome you back in the future. Kind Regards Sian Taylor Operations Manager

Jerez De La Frontera, Spain
Reviewed 28 April 2015

Have never stayed here before but was pleasantly surprised by the high standard of room, friendliness of staff and the lack of airport noise. I would definitely stay again. Breakfast was very conveniently set up in pub next door. Altogether a good experience and typical good value from Premier Inn.

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Helpful?
Thank miscellm
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest, Thank you very much for your wonderful review of our hotel. It's such a pleasure to read your review of the hotel and your experience with the pub next door. We do hope to welcome you back in the future. Kind Regards

Southampton
Reviewed 24 April 2015

The hotel has clearly just gone through a refit, theres still a works cabin the car park! It smells of that New smell the minute you walk in and has been finished to a pretty high standard. The rooms are great, nice and big, good size tv, lighting was fantastic and a good size and appointed bathroom. The bed however...

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Helpful?
Thank Lucash1013
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest, I am very proud to read such a wonderful review about the hotel and the team, we do strive to make sure every guests experience here is as great as it can be. We are so proud of our hotel and it really is great to see that our guests appreciate it and all the hard work that...

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Amenities

Highlights
  • Restaurant
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Paid Internet
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
Official Description (provided by the hotel)
Set in a more rural location, close to the airport and the shops and cafes of Crawley town centre ... more   less 

Additional Information about Premier Inn London Gatwick Airport East (Balcombe Road) Hotel

Address: 1066 Balcombe Road | Pound Hill, Crawley RH10 3NL, England
Region: United Kingdom > England > West Sussex > Crawley
Price Range: £48 - £74 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn London Gatwick Airport East (Balcombe Road) Hotel 3*
Number of rooms: 42
Reservation Options:
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Also Known As:
Premier Inn Gatwick / Crawley (Pound Hill) Hotel Crawley
Premier Inn Crawley
Premier Inn London Gatwick Airport East (Balcombe Road) Hotel Crawley, West Sussex
Hotel Style:
#6 Family Hotel in Crawley
#7 Romantic Hotel in Crawley
#15 Business Hotel in Crawley
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Questions & Answers

Here's what travellers have asked, with answers from Premier Inn London Gatwick Airport East (Balcombe Road) Hotel staff and other travellers.
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Questions? Get answers from Premier Inn London Gatwick Airport East (Balcombe Road) Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Talk to Nathan, he will ensure your stay is amazing.”
 of 5 bubbles vafies, 18 Feb 2017 | Read review
“Always ask for a high floor”
 of 5 bubbles 545grahams, 9 Feb 2017 | Read review
“No lift in the building.”
 of 5 bubbles denandmark, 21 Nov 2016 | Read review
“I believe all rooms have been refurbished and we had room 14 overlooking trees and garden.”
 of 5 bubbles ZippyandT, 8 Nov 2016 | Read review
“Rooms at far end of the building away from reception are quieter”
 of 5 bubbles gatpatandallthat, 24 Sep 2016 | Read review
5 of 5