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Crowne Plaza London-Gatwick Airport

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Crowne Plaza London-Gatwick Airport
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1,924 Reviews from our TripAdvisor Community

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Showing 1,884: English reviews
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UK
Reviewed 3 days ago NEW

Booked the Crowne Plaza with the Park, Stay & Fly package before heading to the States. I chose a Club Room and it was in a private corridor with guaranteed no disturbance from Housekeeping during 'quiet hours'. The room was a great size and the bed was extremely comfortable. The bathroom was spacious and it was everything I expected of...

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Helpful?
Thank UkJammin
Natasha S, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I was delighted to read your very detailed review and I was pleased that you were able to upgrade your room to a club bedroom in our quiet zone and have all the additional benefits such...

Nottingham, United Kingdom
Reviewed 3 days ago NEW

We stayed here the night before we went to Florida to get married, we then stayed the night we got back before we jetted off again on honeymoon. As we had lots of luggage we asked The Crown Plaza if we could possibly leave a suitcase with them for the first 2 weeks so we didn't have to leave it...

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Helpful?
Thank Charlotte T
Natasha S, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Guest, Thank you for taking the time to share your comments following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I was delighted to read that your stay with us on both occasions exceeded your expectations and that the service you received from the Front desk team was excellent. I was pleased to read that we...

London, United Kingdom
Reviewed 4 days ago NEW

Really nice staff. Fantastic location for a night before or after a flight from Gatwick Airport. the rooms are comfortable and well appointed and very clean. The restaurant serves great food and the prices are not silly. Parking is also reasonable. All round great hotel.

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Helpful?
Thank Brotherbill99
Natasha S, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Guest, Thank you for taking the time to share your comments following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I was delighted to read your comments about the staff and that you found the Hotel to be in a fantastic location to Gatwick Airport. I was pleased to read that you found your room to...

Chippenham, United Kingdom
Reviewed 1 week ago

Disappointed that, despite our Spire Elite membership, no effort whatsoever was made to acknowledge this other than the obligatory additional membership points. We were given a pokey twin room despite the best efforts of the excellent concierge who tried, in vain, to organise a larger room for us. The alleged free wifi was almost non-existent in most areas of the...

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Helpful?
1Thank Travlintone
Natasha S, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Guest, Thank you for taking the time to share your comments following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I was disappointed to learn that you were not greeted as an IHG Spire member on arrival to the Hotel. We do truly value your continued loyalty and custom to the IHG brand. I will certainly...

Bristol
Reviewed 1 week ago via mobile

Got the parking deal for a weeks stay which was very reasonable (£69) so you can't moan too much......but We ate at the Cube restaurant, the food was good although £19 for a chicken dish is expensive. £4.50 for a bottle of sparkling water...that's only a 400% mark up!!!!! The hotel has one creaky, small lift working for everyone and...

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Helpful?
Thank Jimbo-Loris
Natasha S, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Guest, Thank you for taking the time to share your comments following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. Please accept our sincere apologies that your stay with us did not meet with your expectations. Our bar and restaurant prices are in line with the current market prices and we are very sorry if you...

Sherborne, United Kingdom
Reviewed 1 week ago

Our room had a view of Gatwick which was close enough to be interesting, but far enough away not to be noisy. The room was comfortable, if a little dated. We went on a deal which made it great value for money, but I'd be wary of how much to pay. The rooms were well equipped with toiletries, etc and...

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Helpful?
Thank Jane D
Natasha S, Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Guest, Thank you for taking the time to leave feedback on your recent stay at the Crowne Plaza London Gatwick Hotel. I was pleased to read that of your positive comments in regards to the overall stay with us. I have passed your feedback in regards to the good service and breakfast to our Management for their knowledge. I...

Fife
Reviewed 1 week ago via mobile

We came here the night before going on holiday to save time and get a good nights sleep. The hotel reception and bar area was nice, but the service was extremely slow. We ate at the bar area which was quiet, being a Monday night. The manager said we can order from our tables. After waiting 25minutes and starring at...

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Helpful?
1Thank BCooper12392
Natasha S, Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Guest, Thank you for taking the time to feedback your comments following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I am sorry to learn of your disappointment in regards to the overall visit, I will pass your further feedback to our Management for their knowledge and review, please allow me express my sincerest apologies. If...

Reviewed 1 week ago via mobile

Room was dirty. Pillows were uncomfortable and made it very hard to sleep and I take sleeping tablets so for me not to be able to sleep takes something major! We ate in the "Cube" restaurant and it was expensive for what we had. The broth the mussels were cooked in was odd tasting and the chicken breast was dry...

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Helpful?
Thank Adam B
Natasha S, Front Office Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Guest, Thank you for taking the time to leave feedback on your recent stay at the Crowne Plaza London Gatwick. I was disappointed to read of your experience during your stay and would like to send my apologies. We pride ourselves on a high level of service and would like to apologize that we have failed to meet your...

Amersham, United Kingdom
Reviewed 1 week ago

We stayed here as most people probably do for one night prior to flying out of Gatwick. The room was pleasant clean and the bed comfortable. We had a snack in one of the large bars which was also good, and the waiter was very friendly. The lifts were being renovated which was a pain as there was only one...

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Helpful?
Thank Karnak55
Natasha S, Front Office Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Guest, Thank you for taking the time to leave feedback on your recent stay at the Crowne Plaza London Gatwick Hotel. I was pleased to read that you found the room clean and comfortable and your meal good. I have passed your comments regarding the good service from the waiter to the F&B manager. We are undergoing a lift...

Essex, United Kingdom
Reviewed 1 week ago

How could I give less than 5 stars when I stayed at such a bargain price? The price on the wall says £200 per night but I paid £65 including a weeks parking at Purple Parking. A very nice room, (if a rather long trek from reception to room 004) but absolutely nothing to complain about. Left at 04:00 so...

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Helpful?
Thank Ralph B
Natasha S, Front Office Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Guest, Thank you for taking the time to leave feedback on your recent stay at the Crowne Plaza London Gatwick. I was delighted to read your comments. We do strive to give excellent service and was pleased to share your feedback within the hotel. I am pleased that you found the hotel to be good value and the rooms...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A striking, wing-shaped canopy soars above the entrance to the Crowne Plaza London-Gatwick Airport hotel. You'll receive a warm welcome from our friendly Front Desk staff, who can direct you to your calming room or Suite. Revitalise and work out in the fully equipped gym, which is complimentary to residential guests. Dark wood and ochre create a stylish setting for business dinners in Cube restaurant, which serves modern English cuisine. Dine with up to 280 guests in one of our 11 vibrant meeting rooms or host board meetings in the chic executive boardroom. Upgrade to access the Club Lounge, where complimentary breakfast & drinks are served as well as canapes in the evening. A pre-bookable airport (taxi) transfer is available for £10.00, Based on 1-3 people in a car. Gatwick Express trains take 30 minutes to London Victoria station from London Gatwick Airport, while Crowne Plaza London-Gatwick Airport is 5 minutes' walk from Manor Royal Business Park. Experience British summertime at the exotic Royal Pavilion and beach-side oyster bars of sunny Brighton, 30 minutes' drive away. You'll find wireless Internet throughout Crowne Plaza London-Gatwick Airport, where your stay is worth celebrating. ... more   less 

Additional Information about Crowne Plaza London-Gatwick Airport

Address: Langley Drive, Crawley RH11 7SX, England
Region: United Kingdom > England > West Sussex > Crawley
Price Range: £55 - £102 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza London-Gatwick Airport 4*
Number of rooms: 294
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, IHG, Expedia, Travelocity and Booking.com so you can book your Crowne Plaza London-Gatwick Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza London-Gatwick Airport Hotel Crawley
Crowne Plaza Crawley
Crawley Crowne Plaza
Crowne Plaza London-Gatwick Airport Crawley, West Sussex
Hotel Style:
#6 Luxury Hotel in Crawley
#14 Family Hotel in Crawley
#14 Romantic Hotel in Crawley
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza London-Gatwick Airport staff and other travellers.
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Questions? Get answers from Crowne Plaza London-Gatwick Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upgrade to a club room for complimentary drinks and snacks”
 of 5 bubbles UkJammin, 22 Feb 2017 | Read review
“Restaurant expensive so go to Toby Carvery five minutes walk from hotel.”
 of 5 bubbles charliegirl2015, 6 Feb 2017 | Read review
“Rooms away from lifts are quieter as are club rooms”
 of 5 bubbles 201rebeccaj, 5 Feb 2017 | Read review
“I was in an executive room which is a long walk from the lift - but worth it!”
  • Club room - worst thing was the view! Room was first rate.
  • Club room - worst thing was the view! Room was first rate.
  • Club room - worst thing was the view! Room was first rate.
  • Club room - worst thing was the view! Room was first rate.
 of 5 bubbles Chestertripper, 10 Jan 2017 | Read review
“Ask to check before accepting”
 of 5 bubbles U4424EAnatalies, 5 Jan 2017 | Read review
5 of 5