Village Hotel Basingstoke
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Village Hotel Basingstoke

Traveller (137)
Room & Suite (29)
The food gave me a ratatouille moment. Amazing chef on board.
Dining (21)
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About

4.5
#6 of 12 hotels in Basingstoke
4.4 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The £21 million Village Hotel Basingstoke opened in February 2020. The hotel is located on Basing View and is conveniently located within walking distance from Festival Place Shopping Centre and Basingstoke Town Centre. The hotel is situated just 5 minutes from the M3 Junction 6 with easy links to A339 to Newbury and the M4. Basingstoke Train Station is a 10-minute walk offering fast routes to Winchester, the South Coast and fast direct access to London Waterloo. Nearby attractions include Paultons Park and Peppa Pig World, Highclere Castle and Bombay Sapphire Distillery. Village Hotel Basingstoke has 153 contemporary bedrooms, uber stylish all dining at the grill and pub, a Starbucks Coffee Shop, state-of-the-art Health and Fitness Club with 20 metre pool, Meeting and Conference Centre and Business Club, Live Party Nights, Wedding Licence, extensive car parking and free wi-fi throughout the hotel.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Aerobics
Highchairs available
Taxi service
Paid private parking on-site
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Business Centre with Internet Access
Conference facilities
Meeting rooms
Steam room
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Room features
Blackout curtains
Desk
Housekeeping
Room service
Clothes rack
Flatscreen TV
Walk-in shower
Complimentary toiletries
Iron
Private bathrooms
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Modern
Languages Spoken
English

Location

Basing View, Basingstoke RG21 4EQ England
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 56 out of 100
56
Eastleigh Airport
25.1 mi
See all flights
Heathrow Airport
30.1 mi
See all flights
632Reviews0Q+A58Room tips

Reviews
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Detailed Reviews
HT1974 wrote a review Aug 2020
Brighton, United Kingdom103 contributions8 helpful votes
+1
5.0 of 5 bubbles
Lovely, clean, new hotel. Ideal hotel for long weekend. Booked with hotel and joined the reward club which is worth it, for free parking, free wifi, access to gym, working station centre and pool. Loads of parking space, register car on arrival.

COVID restrictions fully in place, sanitisers, distance markers etc. Adhered to very well. Cleaners did not enter your rooms but clean towels, additional tea, coffee sachets available at any time. Limitations in place such as no hot tub which was a shame, however they offered the swimming pool and gym that you needed to book.

Lovely friendly staff who were always willing to help, lovely lady on front desk called Antonia who made you fill welcome and NOTHING was too much trouble, all staff worked together as a team so you never had to wait for anything. Lovely lady on the breakfast each morning, who worked so hard and was very friendly. All staff were polite and welcoming.

We included breakfast on our stay which was really nice, buffet style breakfast Hot food, continental items such as pastries, toast, yogurt. The juice wasn’t very nice very watered down but everything else lovely. We ate one evening in the restaurant, Social distanced, well managed and food was lovely. Again staff attentive.

Hotel room was lovely, very clean and very modern, they had a massive TV, alexia who appeared a little reluctant to comply! The bed was big and omg soo comfy had a great sleep! They had electric blind in bathroom, privacy shutters on glass door, lights that light the floor at night. The only thing I would say Is that it was a little dark as there was only a window in bathroom, the room was compacted and there is no area you can relax in other than the dressing table. The iron worked a dream! There was tea facilities and hairdryer etc. Couldn’t fault any of it. The hotel areas were lovely, there were limited opening at the bar but there was a Starbucks although 3.50 for a juice was very expensive!

Twenty minutes walk from festival place supposing centre, £5 by taxi. Would highly recommend cotes brasserie for a lovely evening meal. Hotel will order you a taxi.

I would stay here again if in the area! Thank you for a lovely break
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Date of stay: August 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nalin Daud, General Manager at Village Hotel Basingstoke
Responded 7 Sept 2020
Dear Guest Thank you very much for taking time to post such a informative & complimentary review. I am really pleased that you enjoyed your stay & felt that the Covid provisions & procedures were in place, whilst not being intrusive. I am glad that you found the staff particularly good & thank you for taking time to mention Antonia. I have shared your feedback with her. Your feedback will further motivate her to provide hospitality & care of the highest order. We hope to see you again soon. Best regards Nalin
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southmouth wrote a review Feb 2020
Hampshire, United Kingdom873 contributions242 helpful votes
+1
5.0 of 5 bubbles
I booked this weekend on an opening offer. I’ve previously stayed in a few of the Village hotels in the south and was keen to try out Basingstoke’s new offering. Check in was easy, and we were assisted by a friendly Male member of staff. The room was as expected, very similar model to the other hotels, with an Alexa which is a nice touch. The room was very comfortable, with great heating, and most importantly, nicely soundproofed for a good nights sleep. Storm Dennis was raging outside all weekend and we could only slightly hear it from the bathroom. The bedroom was lovely and peaceful. We didn’t spend any time in the bar, as it was heaving on Friday night and Saturday late afternoon was packed out with guys watching the footie. This is a theme with all the Village hotels I’ve stayed at recently. The bars do tend to get dominated by the football. Not my thing, but obviously easy to avoid and go elsewhere for a drink. As mentioned by others, the rooms lack water glasses, a basic necessity in any hotel. Hopefully with feedback this will change. Tea/coffee making facilities in the room would be good. Breakfast was good, I’m vegan and my request for soya milk wasn’t a problem. Plenty of breakfast to eat in the way of beans on toast, mushrooms and tomatoes with a fruit salad. All the food types and serving spoons are kept separate from each other, so little chance of cross contamination if you have an allergy. We will happily stay here again on a future trip to Basingstoke.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nalin D, General Manager at Village Hotel Basingstoke
Responded 18 Feb 2020
Dear Guest Thank you very much for taking time to post such a detailed review. I am pleased that you had a good stay & enjoyed all aspects of your stay. Whilst tea & Coffee is not part of our standard set-up of our bedrooms, just ask Alexa to call reception & we will send this up for you free of charge. I hope to see you again soon. Best Regards Nalin
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Carl Agar-Brennan wrote a review Feb 2020
4 contributions
5.0 of 5 bubbles
Having avoided village hotels for years owing to a preconception that they are noisy, busy and often filled with highly motivated gym users I was very very surprised by this hotel.

Check is automated although a guide will greet you help you to obtain your key/keys which was new to me a bit airline style but nonetheless easy and slick.

Room was spacious clean good sized bathroom with spacious shower. Large flat screen tv with extremely good HD. Sky on the tv with all the channels to satisfy almost all tastes.

Food was very good having both room service in recyclable bags and containers which was very different to the traditional tray and silver dome. This was a novelty but one I appreciated to be different and worked well, it was delivered quickly and was piping hot and really well cooked.

I was at the hotel for 2 nights and on the second day chose to use VWorks which is an area designed just for business people and hotel guests (club room required for free entry). There was hot and cold drinks snacks and fruit available all day. So I was able to sit comfortably, use the internet which was strong and secure, make calls and prep for an important meeting next day.

To round up I would say that if you haven’t tried one before then give it a go. I would certainly use this hotel again, I can’t comment on other village sites this seems relatively new and up to date with the latest clever features and devices to suit most business travellers. A pleasant surprise all round
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nalin D, General Manager at Village Hotel Basingstoke
Responded 28 Feb 2020
Dear Guest Thank you very much for taking time to post your review. I am pleased that you enjoyed your stay & used most aspects of the hotel. The hotel has only been open 3 weeks & is our 31st hotel. See you soon. Nalin
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momoftwoCyprus wrote a review Feb 2020
Harrogate, United Kingdom8 contributions19 helpful votes
2.0 of 5 bubbles
We were allocated a disabled room initially (we are not disabled and had not booked a disabled room) which whilst being functional was hardly the atmosphere we were looking for on Valentine Day as it obviously had handrails and emergency cords and a wet room instead of a nice shower room.We requested to be moved which the check in staff did do. Here is where it starts to go downhill, they have fitted Alexa's and Smart TVs to their rooms but have omitted to put in a kettle, cup or even a glass for you to have a drink of water.
Back down to reception, 'it is company policy that we don't have kettles in our rooms' was the reply. I had in fact been in their Farnborough hotel the day before and so I knew this wasn't true. I asked how I could get a hot drink and was told that they had a Starbuck's on site but of course this means I have to pay every time I want a hot drink. The Starbuck's was only open 8am-8pm so this meant no hot drink in the morning or before bed.What if I had just been travelling for hours and wanted a hot drink on check in at 9pm? I said that I was unhappy with this as even budget hotels supply a travel kettle in their rooms. Again, I was told this was a Village Hotel policy (it isn't).
Eventually, 3 hours later a drinks tray was delivered to our room, exactly the same trays as in every other Village Hotel I've ever stayed in. Later that evening I spoke to a member of staff who told me that the day before they opened every room had a hot drinks tray in their room but that the staff had been told to remove them before opening. Presumably to force you to use Starbucks?

On booking there was meant to be a £10 food/drinks voucher in the room, on check in it wasn't there and even if it was the on site Starbucks didn't accept them for my much yearned for cup of tea. The reception staff admitted that they hadn't got any vouchers to give us anyway.

There was only one towel in our room and so we had to go in search of that. Reception was so busy and I overheard people having issues with their rooms and bookings too. The poor staff were clearly undertrained both on reception and in the bar area, but were doing their best.

After filling in a survey after I left, I then received a call from the manager who although did apologise didn't solve any of the issues I raised but seemed more concerned on finding the identity of the member of staff who had told me about the drinks tray removal. Of course I didn't tell him but I hope they spend as much time solving the issues at their hotel as they do trying to track down the truthful employee.

On the positive side this hotel is within 10 mins walking distance of the town centre if you want a hot drink.
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Date of stay: February 2020
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nalin D, General Manager at Village Hotel Basingstoke
Responded 20 Feb 2020
Dear Guest Thank you very much for taking time to post your review & also for your time on the phone. My apologies again for the issues you had. Best Regards Nalin
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Reikitraveller wrote a review Jul 2020
Basingstoke, United Kingdom23 contributions16 helpful votes
5.0 of 5 bubbles
Village Hotel reopened today so we thought we would pop down and get ourselves a Starbucks and see what safeguards were in place since Covid-19. We arrived to a great welcome from it seemed the whole team everyone was out (wearing masks) to say hello which was lovely. The 2 girls in Starbucks were as welcoming as ever. One, Kayleigh has a badge informing us that she is deaf and struggles to hear but she got our order perfectly. There are plastic screens by the till and hand off point and the other member of staff didn't stop cleaning the whole time we were there. We felt very safe the whole time of our visit :) In fact at the end of the visit we queried if there was space for us book a table that evening and were informed there was. So we came back for our dinner. That evening we came back for dinner. My name and phone was taken by the staff and we were then shown to our table. There was arrow encouraging us to walk one way round the bar to enable distancing and the bar has screens to keep the staff and guest safe. There is an app to download to order your food and drink from your table unfortunately that doesn't work with your discount card if you are a village gym member so we ordered from the bar which was easy but a little difficult for the bar man to hear us and us hear him im sure they will be working on the app to sort this clinch and make every thing even smoother. The food was yummy and our drinks made and poured to perfection. It was lovely to be back out in an environment where we felt safe and looked after by all the members of staff. It is a new world we are learning to live in and Village Hotel made our first steps back to eating and drinking out easy and safe. Thank you to all the team at Village Hotel
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Date of stay: July 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nalin D, General Manager at Village Hotel Basingstoke
Responded 6 Jul 2020
Dear Guest Thank you very much for taking time to post your review. A huge thanks also for the amount of detail in your review & capturing every element of your experience highlighting the Covid19 changes. We have taken every effort to ensure that our guest & staff feel safe @ work & we will take feedback from both & continuously review our procedures. I hope to see you again soon. Best regards Nalin I hope we see you again soon.
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Tyler B wrote a review Aug 2021
2 contributions5 helpful votes
3.0 of 5 bubbles
The rooms are modern and simplistic, however the bathroom is sort of just a partitioned area in the room with frosted glass, rather than its own room. The glass door leaves little privacy if needed and the button to unfrost the glass is on the outside of the bathroom which seems odd.

Positive: ironing board, iron, kettle and hairdryer all supplied in the room for use. The shower was great and there is Espa hand soap, body wash and shampoo provided along with clean towels.

The bed is incredibly comfortable and wide for a double but short. My feet hung off the bottom (I'm 6'4").

Negative: The usb sockets on one side of the bed didn't work, the bathroom privacy button is on the outside of the bathroom so you can't control whether the glass is see through or not from within the bathroom and the door doesn't lock.

I booked on hotels.com under the impression that parking was also included in the cost, but uppon arrival I found out there is an additional £5 per day parking charge.

The worst point for me that I need to highlight is the constant electrical/mechanical humming noise which made it RIDICULOUSLY difficult to get to sleep. I was in a room positioned next to the lifts so I can only assume it was due to this, and then in the morning there were some repair/maintenance men outside of the room being noisy that woke me up.

The doors for the rooms are not sound proof at all, and they also let light through the bottom of the door.

In summary, the room looks nice and modern but trying to sleep was another story. I wouldn't stay here again for this reason.
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nalin Daud, General Manager at Village Hotel Basingstoke
Responded 23 Aug 2021
Dear Guest Thank you very much for taking time to post such an informative review. Please accept my most sincere apologies for the maintenance issues that affected your stay, let me assure you not the norm. I am disappointed to read that the layout & design of our rooms affected your stay, this particular layout is only applicable in 3 of our hotels Bristol, Basingstoke & Portsmouth . I hope you do use Village Hotels again. Best Regards Nalin
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megan12345 wrote a review Feb 2020
Hampshire, United Kingdom8 contributions7 helpful votes
3.0 of 5 bubbles
Beautiful room with some wonderful Gadgets but lacking basics necessities! Whilst there was an Alexa in the room she was not able to answer basic questions such as what is on the menu in the restaurant downstairs or what time is the restaurant open till. There were no tea/coffee facilities in the room and not even any glasses for water which resulted in a 2am trip to reception to ask for some and returning with a £4 bottle of water as no body was sure if the bathroom water was drinkable. The bathroom has electronic privacy glass which is a nice idea but the switch to make it opaque is on the outside of the bathroom in the main room which could be a risk depending on who you’re staying with!! The frosted glass does not cover the entirety of the bathroom so you only have a very small patch of privacy before being visible to the main room. The restaurant is also very pricey but nice none the less

Overall, some great ideas but lacking basic necessities something which has been echoed through the majority of the reviews I have read for this hotel. Staff were wonderful though
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nalin D, General Manager at Village Hotel Basingstoke
Responded 12 Feb 2020
Dear Megan Thank you very much for taking time to write your review. I have taken on board all areas of your feedback & there is some quick fixes in the form of Alexa & training on nights that have happened since your review. I am pleased that you found the staff & facilities of a good quality. Hope you do use us again. Best Regards Nalin
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Susan F wrote a review Jul 2020
20 contributions2 helpful votes
5.0 of 5 bubbles
The team were as friendly as ever and we were given a walm welcome. The tables are nicely spaced, there are perspex screens at the bar and the staff all wear masks so we felt safe and secure. The service was excellent, especially Kayleigh, who looked after us and made sure we felt comfortable and relaxed. Understandably they are running a reduced menu at the moment but the food was excellent.
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nalin D, General Manager at Village Hotel Basingstoke
Responded 6 Jul 2020
Dear Guest Thank you very much for taking time to post your review. Was great to see you all & we are so glad that we have been able to open our doors again . As an industry & a business we have taken steps to ensure both guest & staff feel safe, whilst we can provide an element of service albeit a bit different. I hope we see you again soon.
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Thighsofsteel wrote a review Feb 2020
20 contributions46 helpful votes
4.0 of 5 bubbles
I have joined the gym and it is first class with great equipment. I am not sure how reliable some of the electronics will be, but at the moment it’s very good.

The changing rooms are nice with many lockers but not many benches to sit and actually get changed. It can get busy easily.

The showers are nice but already starting to get get covered in limescale. Basingstoke water is very very hard and the chrome wear in the showers need descaling daily. This will also have the effect of keeping the draining trough clean without much effort.

Like any gym it will sink or swim on the quality of maintainence and the regularity of the changing/shower facilities. So far there have been plenty of visibility from the Technogym people, the showers need to be kept an eye on.
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nalin D, General Manager at Village Hotel Basingstoke
Responded 15 Feb 2020
Dear Member Thank you very much for taking time to post your review. I am pleased that you are enjoying using the leisure club & i am sure you are achieving your personal health goals. Someone took time to talk to me about the limescale in the water last week, could have been yourself, i will look@ this & ensure we have a plan. Best regards Nalin
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Ryan M wrote a review Jul 2020
Essex, United Kingdom39 contributions10 helpful votes
5.0 of 5 bubbles
This hotel is without a doubt one of the best stays I have experienced; for the 3 weeks I was a guest. The hotel itself was very clean and modern with ample parking. The staff are fantastic and will do anything to help. James the maintenance man would go above and beyond to ensure all guests were comfortable and the facilities and technology acted as it should. The reception staff were a credit to the hotel remaining polite, professional and eager to ensure your stay is top knotch. The general manager was easily approachable and also willing to assist in anyway possible. Lastly the food was limited (due to the covid 19 pandemic) but still increadably tasty and cooked properly. This hotel is worth all its stars and I look forward to returning.
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Date of stay: July 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nalin Daud, General Manager at Village Hotel Basingstoke
Responded 12 Jul 2020
Hi Ryan Thanks for your review. Its been great to host you & the rest of the group, we have made a lot of changes to our offering & its good to see that they have made you feel comfortable & the staff have still been able to deliver hospitality albeit with social distancing. All the best See you soon Nalin
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Randy (Sexual Chocolate) Watson wrote a tip Apr 2024
Greater Manchester, United Kingdom29 contributions4 helpful votes
3.0 of 5 bubbles
"Get a high floor, so you don't have to listen to the bums and tums class tunes blasting, and Gav the bodybuilder dropping his dumbells!"
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Iain G wrote a tip Apr 2024
1 contribution
1.0 of 5 bubbles
"Avoid if you want a decent sleep. Or at least ask for a top floor room"
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Thelostpearl wrote a tip Apr 2024
London, United Kingdom81 contributions100 helpful votes
2.0 of 5 bubbles
"Higher floor for quieter sleep"
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12381 wrote a tip Mar 2024
Greater London, United Kingdom6 contributions9 helpful votes
3.0 of 5 bubbles
"Do not book if you don't like loud music, or like privacy in the bathroom."
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EmmiT_4 wrote a tip Mar 2024
York, United Kingdom25 contributions50 helpful votes
2.0 of 5 bubbles
"Limited bathroom privacy - button does turn wall opaque but door remains see through! "
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PRICE RANGE
£57 - £106 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandHampshireBasingstoke
NUMBER OF ROOMS
153
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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VILLAGE HOTEL BASINGSTOKE - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Village Hotel Basingstoke
Which popular attractions are close to Village Hotel Basingstoke?
Nearby attractions include Exciting Escapes (0.7 miles), Escape Hunt Basingstoke (0.6 miles), and Flip Out Basingstoke (0.6 miles).
What are some of the property amenities at Village Hotel Basingstoke?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Village Hotel Basingstoke?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Village Hotel Basingstoke?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Village Hotel Basingstoke?
Yes, free parking and paid private parking on-site are available to guests.
What are some restaurants close to Village Hotel Basingstoke?
Conveniently located restaurants include Afrizi, Yamazaki Sushi Bar, and Spicy Tadka.
Are there opportunities to exercise at Village Hotel Basingstoke?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Village Hotel Basingstoke located near the city centre?
Yes, it is 0.6 miles away from the centre of Basingstoke.
Does Village Hotel Basingstoke offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Are there any historical sites close to Village Hotel Basingstoke?
Many travellers enjoy visiting The Vyne (2.7 miles), Basing House (0.7 miles), and Greywell Tunnel (4.5 miles).
Is Village Hotel Basingstoke accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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