Orida Maidstone
Bearsted Road Weavering, Maidstone ME14 5AA England
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About
#19 of 49 hotels in Maidstone
Location
Cleanliness
Service
Value
GreenLeaders Silver level
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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Secured parking
Wifi
Paid wifi
Indoor pool
Heated pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Steam room
Waxing services
Concierge
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Sofa bed
Bath / shower
Safe
Sofa
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Radio
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Languages Spoken
English
Location
41Car recommended
Grade: 41 out of 100
11Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
Bearsted Road Weavering, Maidstone ME14 5AA England
Getting there
Car HireSee all Maidstone car hire
2253Reviews20Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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We booked an afternoon tea but when we got there, they knew nothing about the booking. However a lovely gentleman called Christos made us feel very welcomed, offered us a complimentary drink for our inconvenience and arranged the tea. He turned what could have been a disaster into a lovely occasion. Christos is an asset to your hotel.
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Date of stay: December 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Came here for a spa break. We were made very welcomed with all the friendly staff at the hotel throughout our stay. Beds were very comfortable. Clean spacious room and big bathroom. Breakfast was plentiful with vegetarian option and vegetarian dinner was delicious. Thoroughly enjoyed our stay.
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Date of stay: November 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: Dinning room is cold so wear warm
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Nicola Martin, Guest Services / Front Office at Orida Maidstone
Responded 3 days ago
Dear yaks40 Thank you for your lovely review and feedback especially about the staff. I'm so glad you enjoyed your stay and spa break and were made to feel so welcome. I do hope we can welcome you back for another break soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Have stayed here a number of times and will stay here in the future. It’s pluses far out way it’s negatives…some guests excluded… Reception staff are always helpful, rooms are far larger than the norm with comfortable seating, clean and the furniture is more than acceptable, you even have a fridge 👍👍. For the ladies 2 good size mirrors in the bedroom. Bathrooms are fine, we can all find fault, clearly some reviewers live in spotless palaces…and ladies big mirrors in the bathroom also. The beds are so comfortable you will sleep the sleep of the dead. Pillows, they have recently changed to bricks…however housekeeping ( Keisha⭐️) sorted that out with some soft pillows. Breakfast is to a good standard, all self service, so you eat what you want. If they run out of anything speak politely to staff and even if busy they will seek to oblige. Food is in abundance, maybe towards the end of service one or two things may be low, but that is to expected. Staff are all very polite, but Elainie is up there with the best and most considerate staff members I have found anywhere. Reception seating area is quite comfortable, they seem to have sorted to some extent the issue of it feeling a little cold there…the location of the automatic entry door makes it difficult. There is a coffee shop in reception, pricing of prices and panini etc is fine. The bar needs a little something doing to it, lighting maybe needs dimming in the evening. Prices, £6 for pint of Coors, totally realistic for a 4 star hotel. I can’t comment on the evening restaurant, other than to note it is open to 9pm, the menu has been changed back closer to what it use to be, when the food and pricing was acceptable. They clearly changed back when they saw the impact of the trendy menu on revenues… However a couple of big gripes, which I’m sure Nicola Martin, who reviews this will know who is writing this review: 1. Car parking charges, are an insult. You will tell me lots of hotels charge to stop people who don’t have business at the hotel. That I get, but if you paying the hotel for any services, car parking should be free of charge. 2. Due to this trips circumstances and not being back till after 10pm each evening I was unable to avail myself of the normal dining facilities. No problem use the room service menu which was prominently placed on the bedroom desk. No great variety but hey keep it simple so any idiot can get it out of the fridge and put it in the microwave. Er no…I was told apparently the chef leaves at 9pm…after that it’s only panini from closed coffee shop. Seriously at a 4 star hotel ?? On checking out I was advised that the room service menu is available from 11pm-3am…strange the staff on the post 10pm shift don’t seem to be aware of this !! So panini it was…but that is pretty ridiculous…or am I being an unreasonable guest ? Unreasonable guest or not this hotel does most things to the levels I would expect for the pricing point with the added extra that it has some really good staff. Despite the gripes it will remain the hotel of choice for the Maidstone area.…
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Nicola Martin, Guest Services / Front Office at Orida Maidstone
Responded 1 week ago
Dear watchdog2757 Thank you for taking the time to review your stay and for all your lovely realistic feedback. I am sincerely sorry for the issues you experienced when trying to order food on your return after 10 pm. My operations manager will be clarifying the correct procedures with the team so there is no longer any confusion. It is only with both positive and negative feedback that we can strive to improve the service that we offer to our guests and we look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ryan and Jordan were extremely helpful - thanks very much! Their service was above beyond what would be expected. Highly recommended! Really appreciate all your service - if I were in the area again I would most certainly return to this hotel
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Nicola Martin, Guest Services / Front Office at Orida Maidstone
Responded 2 weeks ago
Dear pavsoor Thank you for taking the time to review your stay and your feedback about Ryan and Jordan. It is lovely to hear staff getting recognised personally and we will be passing this on to them. We look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the hotel after a wedding locally and we’re very pleasantly surprised and found it really great value. The staff were very friendly and helpful. We had forgotten to ask for a step free access room so I struggled a bit with stairs but that is my only complaint and to be fair it was my own fault! The room was very large and comfortable. Breakfast was the absolute star. There was the most lively woman greeting and helping customers. She was so kind and obviously took pride in her job. I’m sorry I didn’t catch her name. We had breakfast on Monday 6th Nov. I asked if I could get some gluten free toast and she took me to an entire station of gluten freeness! I was also specially cooked some gf sausages. On offer were gf bagels, brioche rolls, cake, bread, three different cereals, croissants and a dedicated gf toaster to prevent cross contamination. I was even asked if I was staying that night as they would prepare the sausages in advance for me so I didn’t need to wait. Absolutely superb service. We live not very far away so I think we will be back xx…
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Nicola Martin, Guest Services / Front Office at Orida Maidstone
Responded 3 weeks ago
Dear KathCreative Thank you for your lovely review and feedback about breakfast. I'm so glad you enjoyed it and we were able to accommodate your needs. I do hope we can welcome you all back again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rooms ok, reception and bar area seating very dated and tatty, whole place has gone downhill, and to be charged £5 for parking when your already paying for a room is taking the p**s, never returning nor will the rest of the people with us
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Look around before booking
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Nicola Martin, Guest Services / Front Office at Orida Maidstone
Responded 3 weeks ago
Dear ElliottF53 Thank you for reviewing your stay. I am sincerely sorry it did not live up to your expectations. Please do contact the hotel if you would like to discuss your stay further.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great service and food, bar was amazing,aneal, I’m not sure I’d the spelling is right but the head bartender was amazing and seemed very interested and engaged with the party. The young man with dark hair was great and the woman who worked close on Friday night and Saturday was great with the blonde hair, didn’t catch her name. Really great time and great service
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Nicola Martin, Guest Services / Front Office at Orida Maidstone
Responded 3 weeks ago
Dear gabriellY557HY Thank you for taking the time to tell us about your stay and for your lovely feedback especially about the staff. So glad you enjoyed your stay and we hope to welcome you back again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wouldn’t stay here again .. the rooms were good tho . My daughter was getting married so we took lots and lots of rooms up .. We went on Friday and the wedding was on Saturday . Breakfast on Saturday was appalling . No bacon .. no eggs of any kind . We needed a good breakfast for the day ahead . Eventually they stocked up . Mega tomatoes .. mega hash browns and 6 rashers of bacon . At least being kind there were 10 of us hanging about … now the fun story .. we were told that the bar closes at 10.45 on a Saturday night eh what ?? So I spoke to the manager and she said we will keep the bar open if you request it .. please yes .. there will be 30-40 people here at midnight wanting to wind down with a glass of something . So yes she says .. fab result . Haha so although they can deliver food to your room till 3 am you can’t get food in the bar as such .. so 30 of us were in the bar .. quaffing away .. not noisy tho . We’re all feeling peckish . So the manager who is so so young and the under manager who looks in his teens had me to contend with !!! I asked can I please get a platter of sarnies . Nope I was told . I can give yiu a sandwich for £8 . Can you just give us cheese sarnies . Egg sarnies anything ??? Nope I can only give yiu sarnies individual at £8 The mentality of non compliance was amazing ..so if I’d ordered an individual sandwich for everyone it would have cost £350xx it’s not her fault tho . The problem is because she’s following rules and being young she didn’t have the nous to deal with the situation . I did apologise to her for me being older and she should have had better training to be more adept at her job . Just to be clear tho I wasn’t aggressive just frustrated .…
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Date of stay: October 2023Trip type: Travelled with family
Room Tip: Find a premier inn🤭
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Nicola Martin, Guest Services / Front Office at Orida Maidstone
Responded 4 weeks ago
Thank you for your review and feedback. I'm glad you found the rooms good. I'm sincerely sorry for the problems you experienced at the bar when your wedding party returned to the hotel. I can imagine how frustrating it must have been for you. We will be reviewing your feedback and retraining the team so that this doesn't happen again. Congratulations to your daughter I do hope she enjoyed her wedding day.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here for 4 nights as part of a coach holiday. The rooms were clean and spacious and most of the staff were friendly and helpful. The breakfasts were spot on with plenty of choice. However the evening meals were a real let down. Being on a coach tour I didn’t expect to have the same food as the other residents but I didn't expect unpalatable food. Several of our group were complaining, including the coach driver. The chef doesn't seem to have a clue about what sides and sauces should accompany the mains. Some of the desserts and bread rolls ran out and when a member of our group asked if there was more, she was told some had to be kept back for another group. One waitress was very helpful and tried her best to sort out problems but the rest of the young waiting staff spent too much time chatting and giggling amongst themselves. One even pulled a face at a resident behind her back, but was spotted. A poor attitude and unprofessional. I would stay here again for the bed and breakfast but would go to the local pub for an evening meal. …
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Date of stay: October 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Nicola Martin, Guest Services / Front Office at Orida Maidstone
Responded 18 Oct 2023
Dear rosiep1955 Thank you for taking the time to review your stay. It was lovely to read how clean and spacious you found the rooms and how much you enjoyed our great British breakfast buffet. I'm sincerely sorry for the issues you experienced at dinner, I can imagine your frustration We will be reviewing your feedback with the head chef and restaurant manger and retraining the team. I do hope we can welcome you back again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lovely hotel, nice clean rooms, family friendly, good location and great for relaxing spa ly weekend
Stayed 3 days this weekend. Great location for us as we had booked train ride in Tunbridge wells, and other things to do. Orida Lovely family hotel. 8 adults,3 children had great rooms, lovely warm, pool, jacuzzi, sauna, (though would be nice if the steam room fixed) and great Gym, something for all the family. Wanted to have a small family celebration for 60th & 21st birthday celebration for my husband & Son. Family rooms lovely, Beds really comfortable and rooms nice & clean. Had spoken in advance to hotel Reception Rebecca and Lucy in the Restaurant everyone very helpful and helped me organise my weekend by email/calls before we came ,thank you for the nice touch to put balloons and birthday banner in the rooms. It was really fantastic, Saturday night birthday meal pre-booked the final order with the fantastic lovely Adam, who with his team gave amazing friendly service, layout and was really attentive to our family! Sunday morning we checked out after quick swim and decided to have a quick snack before we left. We had final fantastic service given by man called I think called Christof (I think a lovely Greek gentleman) at bar snacks served with speed and friendly smile. It was such a lovely family weekend which we hardly have together. Thank you all ! So much for your hard work in making the whole ambiance of a wonderful family weekend we will treasure!! Definitely will be coming back with friends for ladies spa weekend.…
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Date of stay: October 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: The pool lovely and warm, some days can get busy with children swimming classes,lanes for them...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Nicola Martin, Guest Services / Front Office at Orida Maidstone
Responded 18 Oct 2023
Dear 381pritid Thank you for your lovely feedback. I'm so glad you and your family enjoyed your weekend away with us, and we were able to help make it so memorable. I do hope we can welcome you all back again for your next family gathering.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$74 - US$119 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton maidstone hotel maidstone, hilton international maidstone, maidstone hilton international
FORMERLY KNOWN AS
Hilton Maidstone
LOCATION
United KingdomEnglandKentMaidstone
NUMBER OF ROOMS
146
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Frequently Asked Questions about Orida Maidstone
Which popular attractions are close to Orida Maidstone?
Nearby attractions include Vinters Valley Nature Reserve (0.5 miles) and Chilton Hundreds (0.2 miles).
What are some of the property amenities at Orida Maidstone?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Orida Maidstone?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Orida Maidstone?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Orida Maidstone?
Yes, paid private parking on-site and secured parking are available to guests.
What are some restaurants close to Orida Maidstone?
Conveniently located restaurants include Newnham Court Inn, Chiltern Hundreds, and The Bull.
Are there opportunities to exercise at Orida Maidstone?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Orida Maidstone?
Yes, dry cleaning and laundry service are offered to guests.
Does Orida Maidstone offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Orida Maidstone?
Many travellers enjoy visiting Leeds Castle (4.4 miles), Stoneacre (2.7 miles), and Kit's Coty House (3.0 miles).
Is Orida Maidstone accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.