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Village Hotel Maidstone

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Room & Suite (72)
Dining (21)
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Rooms
25 Nov26 Nov
|
1 room, 2 adults, 0 children
Standard Room
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About
Village Urban Resort Maidstone is situated close to the River Medway and is perfectly located to explore Kent and beyond. From shopping at Bluewater to a trip to see the animals at Hop Farm Country Park; from a walk along the new Millennium riverside pathway or a trip back in time to the Museum of Kent Life or Leeds Castle, you'll find everything on your doorstep. Village Urban Resort Maidstone has 122 comfortable bedrooms, uber stylish dining at the all day pub and grill, Starbucks Coffee Shop, a state-of-the-art Health and Fitness Club, 25 Metre Swimming Pool, Meeting and Conference Centre, Live Party Nights, Wedding Licence, free wi-fi throughout the hotel and free parking.
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Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Free High Speed Internet (WiFi)
Wheelchair access
Meeting Rooms
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Room features
Non-Smoking Rooms
Good to know
HOTEL STYLE
Mid-range
Family
HOTEL CLASS
Location
Full view
Getting there
Southend Municipal Airport21 mi
London City Airport24 mi
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Nearby restaurants
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Nearby attractions
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Reviews (2,223)
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2,200 results
Traveller rating
751
698
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188
143
Traveller type
Time of year
LanguageEnglish
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751
698
420
188
143
Show reviews that mention
All reviews club room dyson fan leisure facilities the verve public house changing rooms sky tv coffee machine swimming pool great facilities lovely hotel the pub steam room standard room self service comfy bed would stay again
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1 - 5 of 2,200 reviews
Reviewed 4 days ago via mobile

Stayed here for two weeks with work November 2018. The hotel could be good but it is let down by (I assume) an unimaginative, unenthusiastic lacklustre management team which filters right the way down through front of house staff. There are carpets held down with...More

1  Thank jonhendo
Response from GeneralManagerME14, General Manager at Village Hotel MaidstoneResponded 3 days ago

Thank you for your recent review of your stay, all of your feedback has been used with the team to review the service we are providing. The hotel is undergoing some improvement works at the moment and i am sorry for the negative impact this...More

Reviewed 5 days ago via mobile

I stayed here on Sunday 4th November with my husband and son. I booked it on route and used a credit card to hold the room. On arrival I paid for 2 rooms on my debit card. I room for us and 1 for my...More

Thank sallywillbourne
Response from GeneralManagerME14, General Manager at Village Hotel MaidstoneResponded 3 days ago

Thank you for your feedback. I am sorry to read of the issue with the card. I have a member of the team investigating and they will be in touch imminently.

Reviewed 6 days ago via mobile

My room keys stops working every day. You can’t get a drink after 1100 at night. Breakfast is awful. Dirty carpets and bathroom tiles. Only three plugs in the room and all on the opposite side to the bed. Not enough storage in the room...More

1  Thank Experience549321
Response from GeneralManagerME14, General Manager at Village Hotel MaidstoneResponded 3 days ago

Thank you for your recent review, your feedback has been reviewed with all relevant team members so that we can address any shortfalls. I am pleased that the team responded to your requests for assistance. I can confirm that drink service is 24 hours for...More

Reviewed 1 week ago via mobile

I stayed here for business for one night (a Sunday) ahead of a Monday meeting The room was comfy, roomey enough and the bed gave a good nights sleep 😴 The bar area when I arrived was like a war zone - packed, loud, messy,...More

Thank Martin B
Response from GeneralManagerME14, General Manager at Village Hotel MaidstoneResponded 6 days ago

Thank you for your review. I ma pleased that you had a good nights sleep with us and liked the new rooms. Our new Pub & Grill is a new concept and appreciate that it will not be to all tastes, it has been an...More

Reviewed 1 week ago via mobile

If i could give this zero stars i would. What diabolical service. I've never in my life had such poor service. The staff have no idea what customer service is. They eoukd rather clean tables then take our dessert order. I complained twice until it...More

Thank harpl007
Response from GeneralManagerME14, General Manager at Village Hotel MaidstoneResponded 6 days ago

Thank you for your recent review of your experience with us. I am sorry that on this occasion we have failed to deliver to your expectations. Your feedback has enabled us to review with the team of the new Pub & Grill so that we...More

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Questions & Answers
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Guek-phing L
2 September 2018|
Answer
Response from MellowMandy | Reviewed this property |
Adults 6.30am children 9.00am. Then I think child finished at 5.30pm. Not sure of weekend times but I know they changed. Sorry I can't be more helpful.
1
Vote
andysimpson2017
25 October 2017|
Answer
Response from Tasty_Mr_T | Reviewed this property |
In the Hotel!!
0
Votes
Room Tips
"Avoid this hotel!!!!"
ancientmariner1950
4 weeks ago
Read review
"Dont have one at the front of the hotel where people stand and smoke."
kns2018
24 Sep 2018
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"go some where else"
suecrisp262
13 Sep 2018
Read review
"Club rooms do offer free entry to the pool which is a bonus, but ask if there are any recently refurbished..."
chrishE7101BY
4 Sep 2018
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PRICE RANGE
US$44 - US$164 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
village hotel and leisure club maidstonevillage hotel leisure maidstone
FORMERLY KNOWN AS
De Vere Village Maidstone
LOCATION
United KingdomEnglandMaidstone
NUMBER OF ROOMS
122
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