Thank you very much to all the staff at this very nice hotel, and a special thanks to Mr. "Carlos" who works at the reception desk. Thank you so much again for serving us and for your helping us with nice smiles:)
The staff leaves a lot to be desired, I don't care if the people of Manchester are that unfriendly, this is the hotel business and they should learn to treat customers, I didn't like the service because they don't give service, the only person in the Hotel that I am truly grateful for is Carlos, the others at reception were lazy and grumpy. 2 of my friends who leave at the same time agree with me.
Upon arrival I noticed my kettle didn’t work this was 2pm I called reception and was told it would take 5 minutes. 2 hours later no kettle I then went out expecting to see a replacement when I cam back. Alas no such thing asked again and it appeared at 8.30pm. TV only had two channels working apparently this is because they haven’t been updated since a recent software update. Not experienced such poor service here before most disappointing.
Lovely hotel, nice food and amazing service😀 close to city centre. Very nice garden bar, which has got everything what you need. Amazing team who always look after us, especially thank you to Karolina who always makes us very welcome. Really recommend.
All the staff are excellent and distinguished in serving the restaurant, especially the direct ones Karolina Jakubowska and Lasma Kondavniece 👍🏼🙂 thank you 🙏🏼 so much I wish the best great. Tariq
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