Hotel Pullman Bordeaux Lac
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Hotel Pullman Bordeaux Lac

Avenue Jean Gabriel Domergue, 33300, Bordeaux France
lit
Traveller (500)
miroir salle de bain
Room & Suite (194)
Dining (55)

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About

4.0
#65 of 184 hotels in Bordeaux
3.8 of 5 bubbles
Location
4.2 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
3.8 of 5 bubbles
Value
Travellers get a good night's sleep at the Pullman Bordeaux Lac, but that's not all they get at this hotel. Lake views, proximity (of course) to world-renowned vineyards, a casino within easy reach... Our hotel has a direct access by the tramway from/to the city center in 15 minutes. Here on business? The Pullman Bordeaux Lac also features more than 2,000 square metres of flexible meeting space. Our hotel offers conviviality, comfort and connectivity !
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Outdoor pool
Heated pool
Fence around pool
Restaurant
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Baggage storage
Concierge
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Room service
Flatscreen TV
Hair dryer
Safe
Private bathrooms
Wake-up service / alarm clock
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
4.0 of 5 stars
HOTEL STYLE
Park View
Family
Languages Spoken
English, French, Spanish, German and 2 more

Location

Avenue Jean Gabriel Domergue, 33300, Bordeaux France
Name/address in local language
1,523Review12Q+A58Room tips

Reviews
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Detailed Reviews
ESVincent wrote a review Nov 2020
Hong Kong, China
4.0 of 5 bubbles
The location of the Hotel is excellent but of course recent Covid problems have made staying anywhere problematic. We were travelling from Spain to Caen to catch the Ferry and stayed here.

The reception staff were excellent - carefully explaining how to order breakfast, room service and manage the arrangements. The rooms were excellent and well ordered. We had room service for dinner and the food was good ( Beef Bourginion and vegetable pasta) and then room service for breakfast - which was excellent.

Only an overnight stay but warm, comfortable and welcoming ... well done
Read more
Date of stay: November 2020
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rmac1984 wrote a review Sept 2020
London, United Kingdom
4.0 of 5 bubbles
I would imagine this hotel is on point if you are visiting Bordeaux for a conference. As a tourist it was good, but some elements missing. Parking, cleanliness, room size all great.

Service was exceptionally helpful and Hassom on the front desk a particular help and support in navigating a few translation issues.

Access to downtown Bordeaux is really easy by tram, one line, reasonable in cost and circa 20 mins. However late night travel as a women to the end of the line was intimidating and I would not do it alone again.

The room is large and cleanliness great, poorly designed! Lack of plugs and lighting the main concern. You have to chose one or the other if curling your hair!
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anna B wrote a review Aug 2020
Stäfa, Switzerland
5.0 of 5 bubbles
Booked for one week once travel restrictions were lifted from Switzerland to France. Masks compulsory in all public indoor areas and alcohol gel was always readily available on entry, at the elevators and in the dining area. It felt well organized and safe. Only one person or one family group allowed in the elevators at a time. If you are able there are only four floors so it is always possible to use the stairs.
There is a kettle in the room so hot drinks are possible plus bottled water is provided every day in the refrigerator in the room. At the moment room service is not possible but you can collect drinks and food and it take to your room. Staff were so friendly and helpful. The pool was clean and didn’t disappoint. Tram outside takes you straight to the city center. All in all a great stay :-)
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mariaeadams wrote a review Jun 2022
hants
5.0 of 5 bubbles
It doesn’t happen very often but sometimes you find a hotel that literally meets every expectation, and this is it, we booked last minute as it is near to the motorway on our way down to Barcelona and we have been so impressed. It has easy parking, the hotel is stunning, we were welcomed by a very competent member of the reception team who upgraded us to a room with a lake view and nespresso machine, robes were available also. The shower was huge with all the toiletries you would need, the bed comfortable and all was immaculate. Nothing was too much trouble here and we will definitely be staying next time we travel.
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Date of stay: June 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sim0ngee wrote a review Oct 2022
London, United Kingdom
1.0 of 5 bubbles
My wife and I stayed at this hotel in a lake view suite for one night on 27 October 2022.

After going to bed at around 11pm, both my wife and I came up with bites.

After another hour, we called down to reception and shortly after 1215am the on duty manager and a translator came to our room.

They took pictures of an insect in the bedroom and then promptly offered us another room.

Because of the hour, we accepted another room which we subsequently found out overlooked the dustbins and were awoken a few hours later with the noise of the bin lorries.

To be clear I had arrived at the hotel after a 7 hour drive and had a further 6 hour drive the following day.

We then came down to breakfast that we had prebooked at 9am to find almost nothing left. No scrabbled eggs and almost no plates or cerial bowls.

When I asked about having some eggs, I was told that they had run out and what was out was all they had available.

When I went to reception to check out, I was told that the hotel was prepared to offer us a discount on the room. That discount however did not reflect the seriousness of the incident, nor the drop in grade of the room or the lack of breakfast options. And by the way, I am a premium Accor member!

I told them that they had no permission to charge my Amex without agreeing to a figure and I was told that was fine as someone would call me later in the day to resolve.

That call never happened so I raised a complaint via Booking.com who made the booking on my behalf. To date the hotel has not responded to their calls or emails either. They have however kept me in the loop.

This morning, whilst checking my Amex statement, I see the hotel has charged my credit card. It does reflect a discount but not an acceptable one and to date I have still not heard frpm the hotel ir received a statement of account either.

So I write this review to warn other possible guests of the issues in this hotel.

Stay here if you have to.

Wear clothes in bed in case you experience the same issues as I have.

If you have a problem with the hotel, don't expect them to resolve it.

In my experience this stay has been a disaster.
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Date of stay: October 2022
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PULLMAN BORDEAUX LAC, Service clients/Réception at Hotel Pullman Bordeaux Lac
Responded 24 Jan 2023
Dear Sir, We are sorry that your experience at our hotel was not what you expected. We are also sorry that despite the change of room and the commercial gesture offered on your departure, we did not manage to bring you satisfaction during this stay. We sincerely hope to have the opportunity to see you again during a future visit to Bordeaux so that you can benefit from this quality of service and services which our customers are delighted with on a daily basis, We wish you a good day, Warm Regards The Pullman Bordeaux Lac team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jasonoc4 wrote a review Aug 2023
Cork, Ireland
4.0 of 5 bubbles
We recently stayed at this lovely hotel. It is situated about 30 minutes away from the city centre but a tram is right outside the door so problem with access. We had beautiful views of the lake and slept very well in this hotel. Pool area is nice if a little neglected, and hard to find. We never ate in the bar due to one reason. When we first arrived we were asked for €100 a night preauthorisation even though we had prepaid for the hotel in full, we had no notice about this and it wasn't in the email. We don't do credit cards (only debit) so this would have been a problem. However, to their credit they did not take the preauthorisation after going back and forth with them but made it clear we could not eat in the restaurant without a preauthorisation.

PROs
Air con
Spacious rooms
Views of lake
Comfortable bed
Nice furnishings
Modern
Tram stop to city outside door

NEGATIVES
Pool area could be cleaner looked after better
Asking for €100 preauthorisation when we paid for the hotel upfront
Not much in the area

Overall very enjoyable nice stay.
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Date of stay: August 2023
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
R B wrote a review May 2022
Dallas, Texas
1.0 of 5 bubbles
It was the worst experience as far as a hotel is concerned. Our room's air conditioner did not work, so we asked for a different room and were told we would get on the next day. The next day, they said they can't give us a different room. Our shower went from scalding hot to cold by itself. We complained, and they said they would have someone look at it, but never did. They had breakfast for 20 euros that included junk and eggs that could be called soup. It was just pitiful, all the way around. Find another place that does what they say.
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Date of stay: May 2022
2.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Room Tip: Terrible experience
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PULLMAN BORDEAUX LAC, Other at Hotel Pullman Bordeaux Lac
Responded 3 Jun 2022
Hello, Thank you for your comments following your stay at Pullman Bordeaux Lac. We are truly sorry for all these inconveniences. Your room should have been changed or the air conditioning repaired. Rest assured that this issue will be resolved. We offer you our most sincere apologies. We will call our reception department to discuss this. We hope to regain your trust during a future stay, please believe in the expression of our deepest feelings. best.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mundi_traveller1234 wrote a review Sept 2020
Santa Rita Do Passa Quatro, SP
2.0 of 5 bubbles
It was a stopover night on the way to Spain. Good and safe parking area (good if you have a loaded car).

The room was confortable, but the door closer was broken and everytime we opened the door the whole corridor heard it - a really no-go for a 4 star hotel.

Really poor restaurant. No choice of drinks .I was hoping I could taste some interesting Bordeaux wine, All they had was the "House wine" which was probably some cheap Lidl wine.

Breakfast had a good choice of fruits, cheap cheese and cuts.

Next time, Ibis might do the job for a better price.
Read more
Date of stay: August 2020
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hildamay1 wrote a review Jul 2022
Stourton, United Kingdom
5.0 of 5 bubbles
Just loved this Hotel. We did visit in the heatwave and I’d love to go back when the temperatures are a bit cooler. I did open the window in the room and the mosquitoes were pretty deadly so I advise anyone visiting to keep the windows closed in very hot weather as there is a lake opposite. The air con is wonderful and the bed most comfortable. Great shower. Hotel is lovely and clean and the staff are multi lingual and very helpful. It’s great that the tram into the City is regular and stops right outside. We were very glad to be outside the City and yet within easy reach as the temperatures were in the very high 30’s. The pool was a welcome release and no one wanted to leave.
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Date of stay: July 2022Trip type: Travelled with friends
Room Tip: Don’t open the windows in hot weather. The lake is lovely but the mosquitoes love living there...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
René Chamberlain-de Kock wrote a review May 2022
Cape Town, South Africa
4.0 of 5 bubbles
Thank you for your hospitality, we had a great stay. We especially enjoyed your pool area and location to the tram gave us easy access to our excursions within minutes. Room was lovely too & the views exceptional.
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Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PULLMAN BORDEAUX LAC, Other at Hotel Pullman Bordeaux Lac
Responded 3 Jun 2022
Hello, Thank you for your comments following your stay at Pullman Bordeaux Lac. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciation with our entire team. Your satisfaction is the best reward for our staff who work day after day to offer you impeccable service. Looking forward to welcoming you again, we ask you to believe in the expression of our deepest feelings. best.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
annsandra48 asked a question Oct 2022
Chester, United Kingdom60 contributions12 helpful votes
Parking at the Pullman
Answer from Mary B
Cork, Ireland17 contributions6 helpful votes
Yes there is parking and it's secure behind a barrier.
Answer from Glenn P
There are showers in the upgraded room but other rooms have an ugly bath with no enclosure. Also air conditioning does not work in the entire hotel. I changed 4 rooms and they are all hot. Go to Novotel next door.
Tej P asked a question Dec 2017
London, United Kingdom2 contributions
Hi, i would like to know which English speaking channels are available in the room.
Answer from Houcineq
Toulouse, France56 contributions27 helpful votes
i don't know. just few Channel like lot of hotel in France.
Stephen J asked a question Jun 2017
Milton Keynes, United Kingdom26 contributions2 helpful votes
How much does parking cost?
Answer from PULLMAN BORDEAUX
10 contributions6 helpful votes
Dear Guest, Thank you for your booking, In order to specify the answer from Ricou 72, our parking costs exactly 8,50€ for 24 hours. Best regards Fabien BEILVERT
Serge wrote a tip Mar 2024
Bucharest, Romania26 contributions15 helpful votes
4.0 of 5 bubbles
"Minibar almost empty and no water available in the room - only downstairs and by buying a reusable bottle ..."
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Martyn S wrote a tip Sept 2023
Norfolk, United Kingdom62 contributions53 helpful votes
1.0 of 5 bubbles
"Avoid this hotel"
Read full review
Joshua Y wrote a tip May 2023
10 contributions1 helpful vote
5.0 of 5 bubbles
"Always take the tram, it’s very fast and convenient, and usually has plenty of seats as long as it’s not during peak hours."
Read full review
terbtoh wrote a tip Jan 2023
Argeles-sur-Mer, France443 contributions91 helpful votes
3.0 of 5 bubbles
"High floor with lake view (aways from elevator)."
Read full review
PaulTeresa wrote a tip Nov 2022
Taninges, France34 contributions12 helpful votes
3.0 of 5 bubbles
"Watch out for the bed bugs! "
Read full review
Not the right property for you?
There are more places to choose from in the Bordeaux area.
PRICE RANGE
£102 - £133 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pullman bordeaux aquitania hotel bordeaux, accor bordeaux aquitania, sofitel bordeaux
FORMERLY KNOWN AS
Sofitel
LOCATION
FranceNouvelle-AquitaineGirondeBordeaux
NUMBER OF ROOMS
166
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL PULLMAN BORDEAUX LAC - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Hotel Pullman Bordeaux Lac
Which popular attractions are close to Hotel Pullman Bordeaux Lac?
Nearby attractions include Matmut Atlantique (0.6 miles), Ivazio Island Bordeaux (0.7 miles), and Simfactory (0.7 miles).
What are some of the property amenities at Hotel Pullman Bordeaux Lac?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Pullman Bordeaux Lac?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Hotel Pullman Bordeaux Lac?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hotel Pullman Bordeaux Lac?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Hotel Pullman Bordeaux Lac?
Conveniently located restaurants include WOKO Bordeaux Lac, Casa Ferretti (Le Lac), and Brasserie Au 33.
Are there opportunities to exercise at Hotel Pullman Bordeaux Lac?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Hotel Pullman Bordeaux Lac?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Pullman Bordeaux Lac?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Pullman Bordeaux Lac offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Pullman Bordeaux Lac?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Portuguese.
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