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Best Western Citadell Besancon

Traveller (85)
Room & Suite (46)
Dining (20)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Free High Speed Internet (WiFi)
Room Service
Breakfast Available
Laundry Service
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Non-Smoking Rooms
Good to know
HOTEL STYLE
Trendy
Mid-range
HOTEL CLASS
353Reviews
132Photos
2Q+A
4Room tips
Traveller rating
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  • 31
  • 9
  • 2
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Popular mentions
+2
I’ve been in several hotels in this city. This is one of those I would recommend. Rooms are small but that’s the common denominator in this city. It has all I need for a business trip. My room was clean, and everything worked well. The hotel is in the city center. 5-10
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Response from BWCitadelle, Responsable réception at Best Western Citadell Besancon
Responded 27 Nov 2018
Dear Sir, My coworkers join me to thank you for your positive and detailed feedback regarding your stay in our hotel. We are glad you had a pleasant time among us. We take note of your advices regarding our breakfast. We try to propose some different products from time to time, but we will work on it in the future. We will be happy to host you again very soon! Best regards, Alexandra
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Great hotel in old part of Besançon. A short walk to everything in the historical area. Staff were fantastic, warmly welcomed us and provided us with maps and recommendations for dinner nearby. The room was comfortable, clean and quiet with a great bed. Breakfast was good
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Response from BWCitadelle, Responsable réception at Best Western Citadell Besancon
Responded 16 Oct 2018
Dear Bruce, Every member of the team joins me to thank you for your very positive feedback regarding your stay in our hotel. We are glad we were able to help you out with your restaurant choice. It is really important for us to know that you appreciated the room you got and had a nice night, same for the breakfast. We hope you will remember our address for your next stay in Besançon. Best regards, Alexandra
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Although this hotel advertises itself with a parking space, this is very limited ! After having booked a non-refundable stay in the hotel we were then advised by e-mail that the parking was full. The choice is then to leave your car in the street or in a public garage which is
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Response from BWCitadelle, Guest Relations Manager at Best Western Citadell Besancon
Responded 7 Sep 2018
Dear Michel, Thank you for completing the survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. In the time of your booking, the information about the parking spots by booking only was very clear and yet, you chose a non refundable restrictive reservation without checking the availability on site first. For any additional requests, don't hesitate to contact directly the hotel. In our way, that is the best solution to prepare your stay. If we can be of assistance in the future, please call us at 03.81.81.33.92. Best Regards, Filipe Best Western Citadelle Besancon
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Driving through France, we had to stop for the night, and looked for a spot close to Besancon. The hostess came out to greet us when we arrived, and assisted us in finding a parking spot in the small courtyard which had an outlet to charge our electric car. The room was charming
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Response from BWCitadelle, Responsable réception at Best Western Citadell Besancon
Responded 31 Jul 2018
Dear Jon K, We are delighted to receive such a positive comment regarding your stay at the Best Western Citadelle. We are happy your stopped by our establishement and enjoyed your moment with us. Thank you for giving us your feedbacks, both regarding your room and also the different service of the hotel (breakfast, parking...) We will be glad to host you again if you ever come back in our regional capital. Best regards, Alexandra
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Booked the hotel for one night with the idea oft getting to see a bit of Besancon. The check in was "impeccable" with an detailed explanation where to park the car, including city map. The rooms are not luxurious, but very nice with all amenities needed. A bit dark maybe, due to
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Response from BWCitadelle, Responsable réception at Best Western Citadell Besancon
Responded 21 Jun 2018
Dear Tomas, Thank you for giving us your feedback regarding your stay in our hotel. We are delighted to see you enjoyed your check in with our team! Thank you for your compliments. It is important for us to know that our clients enjoyed all of the parts of their stay, which seem to have been the case for you. We hope to be lucky enough to host you again. Best regards, Alexandra
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Photo provided by managementBest Western Citadell Besancon
Chambre
Lit king-size
2me fenêtre
Chambre supérieure 1ere fenêtre
couloir monochrome
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Dear Sir, You can call us directly ( +33 (0)3 81 81 33 92 ) to check the availability on our parking facility, for your stay. Best regards, Filipe Front Desk
0 votes
Dear Madam, We inform you that we do have a tiny parking (10 places) in our interior courtyard, which is not closed. Parking is only available on demand and on booking. Best regards,
0 votes
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"Book parking in advance"
"look at the head height in the shower"
"Request parking when making your reservation."
"The floors are squeaky and the walls are thin. The contemporary decor is a matter of taste. Breakfast and service at the hotel is excellent and it's an easy walk to the city centre"
PRICE RANGE
US$76 - US$129 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
citotel hotel besançon
FORMERLY KNOWN AS
Citotel Hotel Granvelle
LOCATION
FranceBourgogne-Franche-ComtéDoubsBesancon
NUMBER OF ROOMS
41
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