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Mercure Paris Arc de Triomphe Etoile

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594 Reviews from our TripAdvisor Community

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Showing 243: English reviews
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 October 2016

The hotel lies perfectly betwenn Arc de Triomphe and Place des Ternes. The room was clean and the furniture in good condition but the buliding in itself has no charm at all. The breakfast was under the average of a Mercure in terms of presentation and availabilty of the products.

Thank Jean-Philippe S
Muriel G, General Manager at Mercure Paris Arc de Triomphe Etoile, responded to this review

Dear guest, Thank you very much for taking the time to post your comment further to your stay at Mercure Paris Arc de Triomphe Etoile. It’s a pleasure to read that you enjoyed our ideal and central location. Please accept our apologies as the Breakfast did not meet your expectations; We took note and we will do our best to... More 

Level Contributor
43 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 14 September 2016

Arrived late from Charles De Gaulle airport for an overnight stay and an important business meeting the following morning. Was given a room that was nothing short of disgusting. The room absolutely reeked of cigarette smoke even though I had asked for a non smoking room. It was so bad I was close to retching. Went back to reception to... More 

Thank Keith A
Muriel G, Directeur général at Mercure Paris Arc de Triomphe Etoile, responded to this review

Dear Guest, Thank you for taking the time to share your concerns regarding your stay at the Hotel Mercure Paris Arc de Triomphe. We sincerely do apologize regarding the room allocated and for all the trouble and inconvenience caused due to the cigarette smoke, and more as we did not succeed to make your stay comfortable. Thank you for your... More 

Vancouver, British Columbia, Canada
Level Contributor
79 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 6 September 2016

Stayed for a week, on business. Small Mercure hotel, well situated with plenty of restaurants close by. Monoprix supermarket next door, FNAC across the street. Rooms with efficient layout and those on the back are quiet; higher floors have decent views over the roofs of Paris. Top floor rooms have nice little balconies. Breakfast buffet is decent quality and opens... More 

Review collected in partnership with Accorhotels.com

Thank FlyingDutchmanYVR
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 July 2016 via mobile

Excellent hotel. Location is within a couple of minutes from Eiffel Tower. Room are very clean. Breakfast is kind of pricey, but excellent buffet style with great selections. Staff was friendly and helpful. I will definetly stay there again and I would highly recommend this hotel.

Thank Alnina1
Surat, India
Level Contributor
56 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 July 2016

Great level of service provided by the staff.. Getting the tickets printout or something else they supported me in every way.. And the hotel is also near to every attraction.. One should visit whenever they go to Paris

Thank 1970sks
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 May 2016 via mobile

Stayed here over English Bank Holiday weekend for 3 nights. Location of the hotel is very good, close to Arc d'triomphe. As an Accor Platinum member we were upgraded from a Superior room to a "privilege" room. The room was quite disappointing, fairly basic with a view of another building. But this didn't affect our enjoyment overall as we only... More 

Thank Paul B
Muriel G, General Manager at Mercure Paris Arc de Triomphe Etoile, responded to this review

Dear Paul, Thank you for sharing your experience with us at the Hotel Mercure Paris Arc de Triomphe Etoile. We are sorry that the room didn’t meet your expectations ; please allow me to express my sincerest apologies. The privilege room respect the Mercure standards but don’t hesitate to contact us for a room view on the street next time.... More 

Prévessin, Rhone-Alpes, France
Level Contributor
66 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 4 April 2016 via mobile

The positives: Room was really clean and well kept Underground 'ternes' is nearby (5 minutes walk) Place de l'Etoile is 10 minutes away, very central and convenient Last but not least, staff was helpful and solution oriented, fixed few issues I encountered quickly. The negatives: The building shares a wall with a night club, must be interesting on weekends! Rooms... More 

Thank Xavier M
Muriel G, General Manager at Mercure Paris Arc de Triomphe Etoile, responded to this review

Dear Guest, Thank you for sharing your experience with us at the Hotel Mercure Paris Arc de Triomphe Etoile. I will share your comments with our team. I am sorry that your experience did not meet your expectations but for more comfort we advise you to book a Privilege or suites room with more spaces (Minibar with free drinks, sleepers,... More 

Sao Paulo, SP
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 March 2016 via mobile

I had booked Pre-paid during March 7 to 13 a month ago however I had health issue and was hospitalized since Feb 21. I sent email explaining what is happening to me with medical report written by my doctor and requested if Accor could consider my special case. I have not received any answer from them and by phone Accor... More 

1 Thank weihx001
Muriel G, General Manager at Mercure Paris Arc de Triomphe Etoile, responded to this review

Dear Guest, Thank you for taking the time to report your issue. We do apologize for the misunderstanding as we sent a mail requesting a Medical Certificate to postpone your trip and never had an answer from you. Could you please get in touch with the Front Office Manager), by mail H0372-AM@accor.com, in order to find a solution. We are... More 

Solihull, United Kingdom
1 review
Reviewed 15 February 2016

I'd stayed here the week before and liked the ease of access from Air France Cars, it's central location and welcoming staff. First time, skipped breakfast, petit dejeuner but this time enjoyed the table. Petit, small, it wasn't. It was a large selection of quality choices of hot and cold beverages, cooked and uncooked food and newspapers. The rooms have... More 

Review collected in partnership with Mercure Hotels

Thank Europsman

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Staying in Champs-Elysees

Neighbourhood Profile
This area is characterized by its namesake avenue which extends northwest from the Louvre to the modern business district, punctuated by the iconic Arc de Triomphe. Grand embassies stand among impressive offices and presidential palaces; architecture from 19th century Universal Exhibitions, homes, art galleries, and 19th century streets designed by Baron Haussmann flank haute-couture boutiques. This neighborhood never rests, buzzing with visitors from around the world at all times of day and night, all within a stone's throw of the Seine.
Explore this neighbourhood


  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
A stone's throw from the Champs Elysees (at the foot of the Arc de Triomphe) easily accessible by Metro (lines 1, 2 and 6) and RER A, the Mercure Paris Arc de Triomphe Etoile hotel is ideal for your shopping trips. This hotel has been renovated to meet high quality, environmentally-friendly standards. All rooms combine the principles of color therapy with modern and elegant decor. ... more   less 

Additional Information about Mercure Paris Arc de Triomphe Etoile

Address: 27 avenue des Ternes, 75017 Paris, France
Region: France > Ile-de-France > Paris > Champs-Elysees , Batignolles-Monceau
Price Range: £79 - £190 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Paris Arc de Triomphe Etoile 4*
Number of rooms: 54
Reservation Options:
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Also Known As:
Mercure Paris Arc De Triomphe Etoile Hotel Paris
Hotel Style:
#322 Business Hotel in Paris
#356 Luxury Hotel in Paris
#618 Romantic Hotel in Paris
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Paris Arc de Triomphe Etoile staff and other travellers.
7 questions
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Questions? Get answers from Mercure Paris Arc de Triomphe Etoile staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Refuse to stay there if they cannot give you a non smoking room. Although it probably wouldn't worry smokers.”
 of 5 bubbles 709keitha, 14 Sep 2016 | Read review
“Bring a litre second bottle of water, the free one is small. Set the light to blue before sleep and swing the blinds across especially if road side.”
 of 5 bubbles Europsman, 15 Feb 2016 | Read review
“Rooms at the back of the hotel offer limited view but great slience”
 of 5 bubbles Thierry67200, 16 Dec 2015 | Read review
“Try to get the 882 or the 884”
 of 5 bubbles jeanfrancoisk803, 12 Dec 2015 | Read review
“Arch view is nice”
 of 5 bubbles ksayar, 2 Oct 2015 | Read review
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