Every traveler's experience is unique. So, I will share my Helzear Montparnasse experience with you. First, the hotel location is easily accessible by train. We took the Metro B line for our arrival and 4 for our departure. Another positive is that the hotel is within walking distance of fresh produce markets and restaurants. Upon arrival, we were welcomed by a polite gentleman who checked us in and charged my card in full for our hotel stay. He escorted us to our rooms in the main building. There was a distinct smell of mold and mildew when he opened the door, as if water had seeped into the hallway area and never dried out. Our next step was turning the corner to climb the stairs, leaving much to be desired. The runner (rug) lining the stairs was worn and dirty and desperately needed replacement. My father and I looked at one another hesitantly but continued to follow the gentleman to our rooms. Mine was the Dollanier Rousseau 1 bedroom suite; my father had a junior suite. The gentleman was kind and thorough and showed us the location of the light switches, espresso machine, refrigerator, closet, and bathroom, and departed. The living room had a crack running through the floor, and the sofa was worn. The large toilet flush button was broken. I opened the refrigerator door to find the freezer door hanging on by one hinge and could not close it. The baby crib was set up as requested and was perfect for my 23-month-old son. The bed was extremely comfortable but felt damp, and the comforter was plush. My suite was cool but not cold; as we arrived at the hotel in the evening, we decided to spend the night. That was a HUGE mistake. The temperature in my unit dropped from 70 degrees/21.1 Celsius to 14.6 Celsius/58.3 degrees, but both heating units were set to the highest level, 5. I brought my son into my bed to keep him warm. I went to the front office in the morning, but no one was present. I emailed regarding the heat issue and received a response to check the heater settings. Upon returning to the hotel at 5 pm, we stopped by the front office and explained the heaters were set to 5. The gentleman went to my room and acknowledged the heater wasn't working. This is where the hotel experience becomes seriously ridiculous. My husband arrived as all of this was unfolding. The gentleman offered us a tiny one-bedroom in a different building, but it only accommodated two adults. The bedroom was so tiny the baby crib didn't fit in it. I explained to the gentleman the room was unacceptable. I was advised that if I checked out, I would have to submit a request for credit because he wasn't authorized to grant one. Rather than take a loss of money, we decided it was best to stay in the new room. Besides the towel hook by the shower being broken, the bathroom ventilation fan was broken, or it didn't have one. The closet was in the living room instead of the bedroom, and although there is a ledge to place items in the bedroom, you must stand or kneel on the bed to access it. Furthermore, dishes, such as cups, a wine opener, and a spatula, were missing from the cupboard. During checkout, I asked for credit, and the gentleman told me to place a request and I might receive a 14Є to 17 Є credit. So, if you like to gamble, you may try your odds by staying at Helzear Montparnasse.…