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Kyriad Carcassonne Ouest - La Cite

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Kyriad Carcassonne Ouest - La Cite
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261 Reviews from our TripAdvisor Community

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Showing 20: English reviews
Reviewed 2 November 2016

Basic for a Kyriad and certainly in a budget-style building but has a few of the Kyriad extras that punt it above the budget alternatives. Decent touches are pleasant staff, softish towels, good bedding and a hair dryer. My main reason for choosing was none of the budgets normally have the subscriber TV channels and I was desperate to see...

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Helpful?
Thank David M
PriscillaJ11000, réceptionniste at Kyriad Carcassonne Ouest - La Cite, responded to this review

Good Morning, Thank you very much for your comment. We are happy if you enjoyed your stay in our hotel . Hope to welcome you again for your next stay in France. Regards, Myriam Receptionist

Rendlesham, United Kingdom
Reviewed 28 October 2016 via mobile

Great value for money. Room clean, with a comfortable bed and good shower. Complimentary bottle of water and tea/coffee making facilities are provided. There is a Lidl supermarket and a McDonald's a short walk away, although you have to cross some busy road junctions to get there. Airport is about 20 mins walk away, through an industrial estate. Recommended for...

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Helpful?
Thank mikeyp77
PriscillaJ11000, réceptionniste at Kyriad Carcassonne Ouest - La Cite, responded to this review

Good evening, Thank you very much for your comments. We are happy if you enjoyed your stay in our hotel . Hope to welcome you again for your next stay in Carcassonne. Regards, Myriam

Massignac, France
Reviewed 13 October 2016

Comfortable bed. Smallish room but good to have coffee and tea making facilities , reasonable breakfast though limited choice. No bar which was disappointing. Reasonable driving distance of the medieval walled city and plentiful free parking.very pleasant reception staff.

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Helpful?
Thank Tracy C
PriscillaJ11000, réceptionnist at Kyriad Carcassonne Ouest - La Cite, responded to this review

Madam, Thank you for your remarks and we are pleased to know that you enjoyed your stay in our hotel . Just to know we have a bar in the restaurant. We hope to welcome you again for your next stay in Carcassonne. Best Regards Myriam Receptionnist

Dublin Ireland
Reviewed 26 August 2016

Kyriad Hotel is a budget Motel type of establishment which is ideal for overnight stay en route to other destination or if taking an early flight. Its proximity to Airport at about 5 mins makes it very convenient and adequate. We stayed overnight returning from a holiday in the sth of France. Room as expected with large bed, crisp bed...

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Thank colettehamel
PriscillaJ11000, receptionniste. at Kyriad Carcassonne Ouest - La Cite, responded to this review

Good afternoon Colette end Philippe. Thank you very much for your nice review. I transfer your kindly message to Maeva. We are happy to know that your last night in France was a good experience . For the carpet they would be change for a tiled floors very soon . Don't hesitate to visit us again you could see our...

Heerlen, The Netherlands
Reviewed 12 March 2016 via mobile

The stay in this hotel was fine. It was cheap, beds were good, pillows were crap, bathinroom was fine and the rooms were quiet. Lots of places to eat nearby. Easy to find and many parking spots available. Reception was friendly, spoke a bit of english and was very helpful.

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Helpful?
Thank Roman R
PriscillaJ11000, Responsable réception at Kyriad Carcassonne Ouest - La Cite, responded to this review

Dear guest Thanks a lot for your kindly message. We are happy you have passed a nice time at kyriad and you are welcome for an other stay. Best regards Anne/Kyriad

Reviewed 3 January 2016 via mobile

When you enter into the room, you realize that the cleaning is abscent (mostly in the carpet). The furniture is old and not well treated. A change should be necessary to attract more visitants. In my opinion, the value of the hotel, doesn't belong to three-stars hotel. I won't come back.

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1Thank floreta18
PriscillaJ11000, Responsable réception at Kyriad Carcassonne Ouest - La Cite, responded to this review

Dear customer we are sorry if the comfort of the room was not up to your expectations and we apologize. We are currently reviewing the completeness of the hotel after a change of direction. We will change the carpets and revise what does not. Waiting to see you again one day soon when everything will be restored. Best regards Anne...

Prades, France
Reviewed 23 December 2015

Poor service and they keep taking money from our bank account using our debit card. We booked half board on 10th November for night of 10th December 2015. We arrived and the unhelpful woman at the desk said we were not booked despite us having the paperwork, that we had to pay again for the money they had taken from...

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Thank Caroline66500
Nadine F, Responsable réception at Kyriad Carcassonne Ouest - La Cite, responded to this review

Dear O'callaghan We have already discussed this inconvenience you have had with me and also with my manager Priscilla. She explained that there was an error regarding the date of stay, 10/11 instead of 10/12 and we apologize again. Know that your card bancairea been credited back as we have seen before and we have offered you breakfast for the...

Reviewed 23 October 2015

The hotel was clean, with the essential facilities and being close to the airport was also very convenient . Not too far from the Bastide and Cite, easy drive and buses very regular (only be aware of walking out of the hotel as it's surrounded by busy roads). Very close to the hotel the best "Patisserie/Boulangerie with fresh baguettes and...

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1Thank Margarida L
Nadine F, Responsable réception at Kyriad Carcassonne Ouest - La Cite, responded to this review
Google Translation

Chers clients Merci pour votre commentaire sur votre séjour à l'hôtel. C'est un réel plaisir de satisfaire notre clientèle et...

Reviewed 22 August 2015 via mobile

Lovely welcome at reception on our arrival, excellent English spoken and went through all details thoroughly , we were given lots of information about the hotels services and the local area , we couldn't have asked for better , we were even given a map of the area an told how to access public transport etc. when we went to...

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1Thank Kath S
Nadine F, réception at Kyriad Carcassonne Ouest - La Cite, responded to this review

Dear customers, We thank you for your opinion because your satisfaction is our priority. We hope to see again you in our hotel Best regards

Antwerp
Reviewed 15 July 2015 via mobile

We stayed here with 3 for 1 night en route to Spain. The receptionist was very friendly. Upon entering the room we saw they put an extra bed for the third person. There was only 10cm or so left to move through the room. The bed was also broken but when I complained about this it was immediately changed by...

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2Thank Olivier84
Nadine F, réception at Kyriad Carcassonne Ouest - La Cite, responded to this review

Madam, sir, Thank you for having announced us your comments. We wish that your stay is the most pleasant possible, that is why with our new team of cleaning, we make since a daily check of our hotel. By hoping to see again you soon in our establishment, Very cordially

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Enjoy the comfort of a hotel, nine combining comfort, design and new technologies. Ideally situated between two World Heritage Sites of UNESCO: the medieval city and Canal du Midi from Carcassonne, both located 3 minutes by car But also in the heart of Cathar country (many visits to medieval castles) and Corbières. 2 minutes city center, airport and highway access to 900 m, Limoux to 15 min. Rooms that invite relaxation Your Hotel Kyriad Carcassonne includes 79 guest rooms (single) with bath or shower. ... more   less 

Additional Information about Kyriad Carcassonne Ouest - La Cite

Address: Allee Gilles Personnier De Roberval, 11000 Carcassonne, France
Region: France > Occitanie > Aude > Carcassonne
Price Range: £31 - £54 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Kyriad Carcassonne Ouest - La Cite 3*
Number of rooms: 39
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Questions & Answers

Here's what travellers have asked, with answers from Kyriad Carcassonne Ouest - La Cite staff and other travellers.
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Questions? Get answers from Kyriad Carcassonne Ouest - La Cite staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“you might not have one on arrival..........................beware”
 of 5 bubbles hotdog10, 14 Jul 2013 | Read review
“Following several stays here, upstairs on the south side is our preference”
 of 5 bubbles westeam, 12 Nov 2012 | Read review
“i had room 1 at the ground floor, really nice.”
  • nice bathroom
  • entrance in standard room
  • bathroom is nice
  • nice standard room
  • in the room
  • confortable standard room
  • ammenities in the standard rom
 of 5 bubbles danielaberbece, 6 Apr 2012 | Read review
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