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KYRIAD CARCASSONNE - AEROPORT

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Traveller (84)
Room & Suite (47)
Dining (21)
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Overview
  • Excellent16%
  • Very good39%
  • Average26%
  • Poor11%
  • Terrible8%
2 days ago
“Night stop to Spain”
10 May 2017
“Cheap and cheerful”
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Multilingual Staff
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (347)
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11 - 15 of 24 reviews
Reviewed 23 December 2015

Poor service and they keep taking money from our bank account using our debit card. We booked half board on 10th November for night of 10th December 2015. We arrived and the unhelpful woman at the desk said we were not booked despite us having...More

Thank Caroline66500
Response from Nadine F, Responsable réception at KYRIAD CARCASSONNE - AEROPORTResponded 26 December 2015

Dear O'callaghan We have already discussed this inconvenience you have had with me and also with my manager Priscilla. She explained that there was an error regarding the date of stay, 10/11 instead of 10/12 and we apologize again. Know that your card bancairea been...More

Reviewed 23 October 2015

The hotel was clean, with the essential facilities and being close to the airport was also very convenient . Not too far from the Bastide and Cite, easy drive and buses very regular (only be aware of walking out of the hotel as it's surrounded...More

1  Thank Margarida L
Response from Nadine F, Responsable réception at KYRIAD CARCASSONNE - AEROPORTResponded 1 November 2015
Google Translation

Chers clients Merci pour votre commentaire sur votre séjour à l'hôtel. C'est un réel plaisir de satisfaire notre clientèle et...More

Reviewed 22 August 2015 via mobile

Lovely welcome at reception on our arrival, excellent English spoken and went through all details thoroughly , we were given lots of information about the hotels services and the local area , we couldn't have asked for better , we were even given a map...More

1  Thank Kath S
Response from Nadine F, réception at KYRIAD CARCASSONNE - AEROPORTResponded 5 October 2015

Dear customers, We thank you for your opinion because your satisfaction is our priority. We hope to see again you in our hotel Best regards

Reviewed 15 July 2015 via mobile

We stayed here with 3 for 1 night en route to Spain. The receptionist was very friendly. Upon entering the room we saw they put an extra bed for the third person. There was only 10cm or so left to move through the room. The...More

3  Thank Olivier84
Response from Nadine F, réception at KYRIAD CARCASSONNE - AEROPORTResponded 18 September 2015

Madam, sir, Thank you for having announced us your comments. We wish that your stay is the most pleasant possible, that is why with our new team of cleaning, we make since a daily check of our hotel. By hoping to see again you soon...More

Reviewed 5 June 2015

we paid for a double room and were given the key. I found the room, opened the door, and a couple already in bed jumped up in shock! I checked the room number on the way out, and saw that the staff had made a...More

Thank Jocelyne R
Response from Nadine F, Responsable réception at KYRIAD CARCASSONNE - AEROPORTResponded 6 June 2015

Dear Madam, I am so sorry for the inconvenience met during your arrival. There was an informatic error, what caused this concern. We apologize to you and hope nevertheless that the services of the hotel gave you satisfaction. Best regards, Priscilla

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Best Value Properties in Carcassonne Center, France
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About
Amenities
Top amenities
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Restaurant
Details
Price range
US$57 - US$103 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$57 - US$103 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (84)
Room & Suite (47)
Dining (21)
Business Centre & Event Rooms (1)
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Room Tips
"All rooms seem pretty similar always go for the non smoking though"
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"you might not have one on arrival..........................beware"
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"Following several stays here, upstairs on the south side is our preference"
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"i had room 1 at the ground floor, really nice."
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