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Best Western Plus Crystal Hotel, Bar et Spa

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Traveller (140)
Room & Suite (43)
Pool & Beach (14)
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About

#5 of 32 hotels in Nancy
Location
Cleanliness
Service
Value
Travellers' Choice
BEST WESTERN PLUS CRYSTAL HOTEL & SPA is ideally located in the heart of Nancy. The establishment offers 81 rooms and suites, a chic and cosy Bar Lounge with a Rooftop, a beautiful Spa with heated pool, sauna, hammam, spa treatment and a fitness room. Only a few minutes by foot from the Stanislas square, the TGV Train Station, cinemas, and the Palais des Congrès conference centre. An ideal location for exploring Nancy and its historical treasures, its old town, and its XVIIIth century architectural ensemble. We're here to serve you, to listen and help you.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Adult pool
Sauna
Bar / lounge
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Heated pool
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Rooftop bar
Taxi service
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Hammam
Head massage
Massage
Neck massage
Steam room
Rooftop terrace
24-hour security
Baggage storage
Gift shop
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Minibar
Cable / satellite TV
Sofa bed
Bath / shower
Bathrobes
Housekeeping
Interconnected rooms available
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English, French, German, Polish
849Reviews9Q+A25Room tips

Reviews
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AlainBTravel wrote a review Dec 2023
Wangen an der Aare, Switzerland137 contributions73 helpful votes
PERFECT hotel! We've stayed there for 2 nights during a weekend getaway. The "deluxe" room was very spacious, beautiful and clean. The bed comfortable. Staff very friendly and the hotel perfectly located. The best thing – of course – was the SPA: a large pool (a little bit too cold at first but after a sauna warm enough), dry sauna and a wet sauna. I would totally recommend the hotel to everyone visiting Nancy. Thanks for the great stay!
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: I recommend to book the larger "Deluxe" room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mumof4Kent wrote a review Sept 2023
Kent41 contributions55 helpful votes
Excellent recent 2 night stay with family. Spotless rooms, very quiet, fabulous amenities. Good air conditioning. Loved the basement swimming pool, steam room and sauna. Enjoyed the Ground Floor bar (unfortunately weather not good enough to enjoy the rooftop bar). Central.
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Review collected in partnership with Best Western
Date of stay: August 2023
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Rooms
Location
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Alice Joyé, Service clients/Réception at Best Western Plus Crystal Hôtel, Bar et Spa
Responded 2 Sept 2023
Dear Mumof4Kent, We are really happy to read your review and would like to thank you for taking the time to put it online !* Do not hesitate to book directly on our website or on the phone with us to benefit from the best rates next time you come in Nancy ! Wishing you a nice day, The Front Desk, Alice
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Liz W wrote a review Jul 2023
Muiderberg, The Netherlands1 contribution
The hotel was one of the best I stayed in. The service is very good and the breakfast is high quality. I highly recommend this hotel. The prices are very good for how complete and beautiful the hotel is.
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Review collected in partnership with Best Western
Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Alice Joyé, Service clients/Réception at Best Western Plus Crystal Hôtel, Bar et Spa
Responded 31 Jul 2023
Dear Lizzy, Thank you very much for this kind review ! Do not hesitate to book directly with us for your next stay in Nancy, it will be cheaper than on Booking or Hotels.com ! Regarding to welcome you again, Best regards, The Front Desk, Alice
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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_theresmoules wrote a review Jun 2023
London, United Kingdom3 contributions
Lovely convenient hotel with very clean rooms and very helpful staff. Great rooftop bar with comfortable lounge chair and lovely plants and fabulous drink selection. Would recommend this hotel as not far to walk into the city center.
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Review collected in partnership with Best Western
Date of stay: June 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Alice Joyé, Service clients/Réception at Best Western Plus Crystal Hôtel, Bar et Spa
Responded 19 Jun 2023
Dear _theresmoules, We really appreciate the time we took to leave us this very positive review and would like to thank you for it ! Do not hesitate to book directly with us to enjoy the best rates and advices for your next trip in Nancy ! Regarding to welcome you for your next stay, Best regards, The front desk, Alice
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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goelietta wrote a review May 2023
Utrecht, The Netherlands5 contributions1 helpful vote
Hieronder mijn review en met het antwoord van Best Western terug. Vreemd hoor, er was wel tijd om mijn man te vertellen dat hij even zijn paspoort moest halen, maar zoals hier wordt gesuggereerd, geen tijd om te vertellen dat mijn kinderen niet welkom waren in het zwembad van de Spa. Meneer Julien GATINOIS, wij verblijven al heel wat jaren in goede hotels, heb zelfs gewerkt in één van de beste hotels in Washington D.C. , dus een zwembad met "waterslides" is ook zeker niet wat wij zoeken. Wij zijn ook zeker bekend met "adult only" hotels, maar zeker niet met een hotel waar mijn kinderen niet welkom zijn in het zwembad. Jammer dat gastvrijheid niet hoog bij jullie in het vaandel staat. Wij zullen in ieder geval hier nooit meer komen in Nancy en zullen ook niet kiezen voor een Best Western. Dit was de eerste keer bij jullie verblijven en ook de laatste. Review van week geleden: Mijn kinderen mochten niet het zwembad in om 17.00. Het was blijkbaar een adults only zwembad toen we al waren ingecheckt door mijn man en ik kater kwam met de kinderen. Erg onvriendelijk en ongastvrij. Kinderen mogen alleen morgenochtend even. Heb meteen maar gevraagd of mijn kinderen ook ergens anders niet welkom waren. We hadden juist geboekt voor het zwembad. We zullen hier in ieder geval nooit meer komen. Answer Best Western: Dear Mrs Maltha, We thank you for taking the time to leave a review about your current stay in Nancy and wish you a warm welcome on your new Google account created especially for the occasion. We apologize for not exceeding your expectations. However, we would like to inform the internet users of how exactly things happened. Around 4:00 pm today your husband stopped quickly to ask if we have a room available for 4 persons for 1 night. We said yes and informed him of the price. He checked with you and came back asking us if we can hold the room. We said that we needed to tell more about our services and proceed to the registration but your husband was in a rush and insisted that he needed to park the car prior to anything else, not leaving us the time to explain anything about the hotel. Despite the fact that we had no registration properly done, we prepared your room for 4 persons, adding towels and installing the sofa bed. When all the family came back from the parking, we then proceeded to the payment, the check in, and informed you about the special hours for the children in the spa : at 8:00 am or at 9:00 am from tuesday to sunday, and at 10:00 am and 11:00 am on monday. We do have a spa, not a campground pool with waterslides. The place is dedicated to calm and relaxation : that’s why children are not forbidden but have a limited access. We are sure you can understand that. Anyway we finally had the opportunity to inform you about the special time slots for children : this was before you even go to your room. You were disappointed and we do understand it perfectly. We reminded you that you could still use your 50 min spa access time-slot the next day at 8 or 9 am. You were not happy with that so we offer you to refund what you just paid. We were even ready to help you find another hotel with a pool accessible for children with no limitations but you refused. So it is a bit complicated for us to understand your complaint. Your review has been posted on the internet just a little more than 1 hour after your check in. So internet users can have a true idea of how objective your words are... We remain at your disposal for any further information. However we still wish you a great stay in Nancy! Julien GATINOIS Manager
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Date of stay: May 2023
Value
Location
Service
Room Tip: Als je kinderen hebt, moet je weten dat zij alleen mogen zwemmen in de ochtend van 8.00-10.00
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Julien GATINOIS, Propriétaire at Best Western Plus Crystal Hôtel, Bar et Spa
Responded 22 May 2023
Dear Mrs Maltha, I must recognize that I have a problem understanding with this kind of "revenge comment" about something very specific: no word about your room, the decoration, the breakfast, the cleanliness... Why did you stay in the first place when our restrictions for children were such a big problem for you? This information was available on the internet and you were advised even before you go to your room! We proposed to refund what you just paid without discussion... When we opened the spa 2 years ago, kids were allowed all the time. This quickly became a huge problem with children running, screaming and jumping into the pool, even when having guests enjoying their massage nearby. We had to deal with unhappy other guests because of the noise and because many parents today have problems to make their children behave properly. Again, our spa is a place of calm and relaxation so this kind of behavior is not appropriate. I do not say that your children cannot behave properly, but you sure understand that we cannot put rules in place for some and not for others. This is why we put in place not a prohibition but a limitation: please do not say that the children are not welcomed in our pool. This is just not the truth. They have special hours in the morning. I can surely understand that this schedule doesn't initially fit in your planning and this is why we had offered to refund your stay and let you go. You refused. However, you finally managed to go to the spa with your children on saturday morning (I found your time-slot reservation) and enjoyed, as all our guests, your 50 min per person access... As you said yourself, many hotels are "adult only". You now know that other hotels can have restrictions for children. We are certainly not the only ones and I am sure that you will always check this point for your future stays. I worked myself in the most prestigious luxury hotel in Montreal, and I can guarantee you that hospitality is my top priority: my ratings wouldn't be what they are if I didn't pay attention to this point. However it is very difficult to satisfy everybody: families with children, couples, people who like calm, etc. We try to do our best but sometimes it doesn't work. I respect your choice of not going in my establishment again, but about the 4300 other Best Western Hotels worldwide, I would like to inform you that many of them have swimming pools with no restrictions for children... Best regards, Julien GATINOIS Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Margadh wrote a review May 2023
Kansas City, Missouri10 contributions4 helpful votes
I was especially impressed with the spa facilities. Steamy steam room, great whirlpool, very relaxing. You do need to make a reservation at the front desk but that's only because guests are limited so the experience is restful and quiet. And it is. I greatly enjoyed a 45-minute massage on a heated bed (hydraulic as well!) for 79 euros.
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Alice Joyé, Service clients/Réception at Best Western Plus Crystal Hôtel, Bar et Spa
Responded 11 Jun 2023
Dear Albany, Thank you for this very kinf review regarding our Spa! Indeed, it is better with the reservation system so everyone can enjoy comfortably this relaxing area ! Looking forward to see again ! The Front Desk, Alice
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lina_220141 wrote a review Apr 2023
Umeå, Sweden1 contribution
Very comfortable, stylish hotel, looks like it was recently renovated. Great sound protection, very clean, very comfortable bed. Welcoming, efficient stuff. Delicious breakfast. Altogether great experience.
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Review collected in partnership with Best Western
Date of stay: April 2023
Value
Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Alice Joyé, Service clients/Réception at Best Western Plus Crystal Hôtel, Bar et Spa
Responded 2 Jun 2023
Dear Lina, We thank you very much for this kind review regarding everything in our establishment ! Do not hesitate to contact us directly next time you wish to make a reservation so you can benefit of our best prices and advices ! We hope to see you during your next stay in Nancy, Alice Best Western Plus Crystal Hôtel & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Richard B wrote a review Oct 2022
Great Neck Plaza, New York21 contributions19 helpful votes
Gracious staff. Minimal gym but nice pool. I think it is as good as it gets in Nancy. Btw I would not spend much time as a tourist is Nancy. Museums open from Wednesday on. Terrific modern museum im Strasbourg
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Elizabeth G wrote a review Sept 2022
Kaiserslautern, Germany7 contributions1 helpful vote
This was my birthday weekend, so we splurged for the Deluxe King room. It was NOT what I expected. It was a lot smaller and the bathroom was tiny as well with little space to place toiletries and toothbrushes. It's listed as having 269 ft2 (25m2). It didn't come with a double sink or walk in shower as in the picture. The foot of the bed was close to the wall with a small space to pass through to the other side of the bed. On the far side of the room there was a small arm chair in one corner and a small desk in the other. The room overlooked the atrium. The woman I spoke to at reception assured me it was a deluxe king room. There was no way it was, but I didn't want to argue. I should have had a staff member go to the room with me to see the room. I've looked at the pictures on the hotel's page and the room I got was definitely not what I paid for. I am very unhappy with the staff member who lied and took advantage of me. Maybe it was because we didn't book directly with them.
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Date of stay: July 2022
Cleanliness
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Room Tip: Verify you are getting the room you payed for.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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LebaneseCreole wrote a review Sept 2022
Bonn, Germany219 contributions64 helpful votes
Very modern meets retro and chic design. Comfortable and cozy rooms. Breakfast area and lobby are very welcoming and the spa is very nice, be sure to book the Crystal Spa massage, one of the best massages I've ever had. All in all I can't think of a better stay in Nancy regarding bang for buck and location
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
£100 - £122 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western nancy, best western crystal, nancy best western
FORMERLY KNOWN AS
BEST WESTERN Hotel Crystal
LOCATION
FranceGrand EstMeurthe-et-MoselleNancy
NUMBER OF ROOMS
81
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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BEST WESTERN PLUS CRYSTAL HOTEL, BAR ET SPA - Updated 2024 Prices (Nancy, France)

Frequently Asked Questions about Best Western Plus Crystal Hôtel, Bar et Spa
Which popular attractions are close to Best Western Plus Crystal Hôtel, Bar et Spa?
Nearby attractions include Porte Stanislas (0.2 miles), Marche Couvert de Nancy (0.2 miles), and Pascal Caffet (0.3 miles).
What are some of the property amenities at Best Western Plus Crystal Hôtel, Bar et Spa?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a lounge.
Which room amenities are available at Best Western Plus Crystal Hôtel, Bar et Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Best Western Plus Crystal Hôtel, Bar et Spa?
Guests can enjoy a rooftop bar, a lounge, and breakfast during their stay.
Is parking available at Best Western Plus Crystal Hôtel, Bar et Spa?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Best Western Plus Crystal Hôtel, Bar et Spa?
Conveniently located restaurants include Pidélice, Le Majeur, and A La Table du Bon Roi Stanislas.
Are there opportunities to exercise at Best Western Plus Crystal Hôtel, Bar et Spa?
Yes, guests have access to a heated pool and a sauna during their stay.
Does Best Western Plus Crystal Hôtel, Bar et Spa have airport transportation?
Yes, Best Western Plus Crystal Hôtel, Bar et Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Best Western Plus Crystal Hôtel, Bar et Spa located near the city centre?
Yes, it is 0.2 miles away from the centre of Nancy.
Are any cleaning services offered at Best Western Plus Crystal Hôtel, Bar et Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Best Western Plus Crystal Hôtel, Bar et Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.