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Hotel La Citadelle Metz - MGallery By Sofitel

Traveller (163)
Room & Suite (79)
Dining (27)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Opened in 2005 and located near the cultural and historical center of Metz, the Citadelle Hotel is worthy of the highest accolades any upscale hotel can receive. Construction of this large-scale military building began in 1559 to safeguard the conquest of Metz by King Henri II. The simple and sleek building has 68 rooms, including 2 suites, 4 meeting rooms, 1 lounge bar and Chistophe Dufosse's Michelin-starred gastronomic restaurant, Le Magasin aux Vivres. The Citadelle enjoys a prime location in the historical and cultural heart of Metz in an oasis of greenery where the Moselle and Seille rivers meet. Center Pompidou-Metz, mecca of contemporary art...
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Property amenities
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Luxury
Historic Hotel
HOTEL CLASS

Location

Full view
94Great for walkers
Grade: 94 out of 100
32Restaurantswithin 0.3 miles
16Attractionswithin 0.3 miles
683Reviews
247Photos
7Q+A
14Room tips
Traveller rating
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  • 9
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Popular mentions
Room ok. Breakfast ok. Bathroom ok EXCEPT shower arrangement. It was practically impossible to take a shower without splashing water all over the room. A simple curtain would have helped but the showerhead kept turning in its mount so that should posssibly be looked at
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Superior double room was freezing. No heating. Meal in bistro was awful...sent back twice and staff totally disinterested. Obviously the hotel restaurant is being used to train staff. This really needs to be addressed.
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Response from Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery By Sofitel
Responded 2 weeks ago
Dear Guest, Thank you for taking the time to share your experience following your stay at Hotel La Citadelle - MGallery by Sofitel. We are sorry that some of our services have not met your expectations, and our expectations. La Citadelle and its collaborators are eager to offer you the best quality of service and Magnificent Experiences every day; therefore, your opinion is very valuable. Our reception is also open day and night in order to be able to provide you with an answer at any time, do not hesitate to ask us. In order to be able to deepen the details of your experience in our House, Romain, Room division manager, stay at your disposal on +33 3 8717171717 to discuss this personally with you. Once again, we thank you for your comments and hope to regain your confidence during a future stay. All the teams wish you a pleasant day. Sincerely yours, Delphine & Christophe Dufossé
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An excellent hotel, in the middle of town, with its own carpark, good breakfast large room and bathroom. The bar, and restaurant are very good quality. People are very friendly especially during the Christmas time.
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Response from Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery By Sofitel
Responded 30 Dec 2018
Dear Guest, We thank you for your valuable feedback about your recent stay at La Citadelle Hotel ! Our team works every day to make you stay magnifique because your satisfaction is our motivation! So we thank you so much for taking the time to share your experience after your recent stay to the La Citadelle MGallery ! We will be very delighted to welcome you for your next stay in Metz to make you discover our new secret ! We wish you a Merry Christmas and a Happy New Year ! Best regards, Delphine & Christophe Dufossé
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Stayed for one night whilst visiting the area and chose this hotel for its location and style. Friendly welcome on check in and upgraded to the next level room which was a great start. We had a top floor room with a vaulted ceiling, which added character to an already
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Response from Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery By Sofitel
Responded 3 Nov 2018
Dear Andewg, Thank you for taking the time to share your experience following your recent stay at the Hotel La Citadelle MGallery By Sofitel. Thank you for your amazing review and for the beautiful title ! We are honored that you felt so pleased by the service the entire team has provided to you . We are thrilled to learn you enjoyed your time with us. It is always a pleasure for us to know we were able to offer our guests a true historic experience with a friendly and helpful service! Once again, thank you for your kind words, and we are already looking forward to welcoming you soon again, Warmest regards, Delphine & Christophe Dufossé
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Very happy with our stay here. We had a lovely large room, great bathroom and such a quiet location. The hotel is easy walking distance from the beautiful town which is a great place to explore. The staff were friendly and efficient and our only regret was we were only there
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Response from Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery By Sofitel
Responded 21 Aug 2018
Dear Guest, Thanks a lot for your nice comment following your stay at La Citadelle. We are happy to have welcomed you and fulfilled your expectations. We look forward to welcome you again for a new experience of our services and equipements. Yours sincerely, Delphine & Christophe Dufossé
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Photo provided by managementHotel La Citadelle Metz - MGallery By Sofitel
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12345616
Good morning Sir, We have a car park just in front of the hotel, and city center is 3 minutes walking. Waiting to welcoming your, best regards. Christophe Dufossé
0 votes
Bonjour Madame, Malheureusement, non. Bien cordialement,
0 votes
Bonjour, Notre parking est accessible à tous nos clients mais aucune réservation ne peut être effectuée. Nous avons très souvent de la place sur notre parking privé. Dans tous les cas, notre réception est à votre disposition pour vous aider! A votre arrivée, n'hésitez pas à nous contacter. Respectueusement, Delphine & Christophe Dufossé
1 vote
Y a-t-il un parking ?
Bonjour, Oui nous avons un parking privatif pour nos clients. (15 € la nuit) Cordialement,
0 votes
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12
"Don't go there in mid season, when airco is not on yet."
"Ask for a double room with a window over looking the park."
"Just look around for other hotels with friendly staff and service"
"I would try to ask for a room that is adequately lit."
"all the rooms are same ;top level are certainly"extra quiet""
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PRICE RANGE
US$164 - US$219 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
la citadelle metzla citadelle hotel metz
LOCATION
FranceGrand EstMoselleMetz
NUMBER OF ROOMS
68
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