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Hotel La Citadelle Metz - MGallery Collection

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#1 of 31 Hotels in Metz
Certificate of Excellence
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Hotel La Citadelle Metz - MGallery Collection
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439 Reviews from our TripAdvisor Community

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Showing 102: English reviews
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Winchester Hants
Reviewed 1 week ago

Great room, good reception staff appalling service in restaurant for both dinner and breakfast. Chinese staff who could not speak French and only very little English making it very difficult to communicate. Food not bad but poorly served, condiments for tartare arrived about 15mins after the meat!

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Helpful?
Thank Jacko51
London, England, United Kingdom
Reviewed 1 week ago

Really pleased I stayed here for my two days in Metz - my review isn't going to be amazing engaging - just a solid review for a solid establishment! Room was lovely and a good size with a good size hallway and bathroom, and spotlessly clean, with a lovely, comfortable bed. Staff were all polite and great, particularly in the...

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Thank Paul P
Brasschaat, Belgium
Reviewed 3 weeks ago

The center of Metz is worth a visit, and staying in this Hotel is a good experience. The old building has been totally refurbished and is is very nice. The room we had was very clean/comfortable and spacious, The service professional and friendly ! Good restaurants ! and despite the Hotel is in the very center quite accessible !

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Helpful?
Thank Anthony D
Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery Collection, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel La Citadelle Metz MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Delphine & Christophe Dufossé

Reviewed 14 January 2017

The rooms are spacious and comfortable enough, a bit less sun light can come in, but this is not a problem. Very delicious meal in the restaurant, really fresh one, breakfast is tasty as well. I think the biggest disadvantage - have no fitness room.

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Helpful?
Thank Vaidas M
Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery Collection, responded to this review

Dear Guest, Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Delphine & Christophe Dufossé

Glasgow, United Kingdom
Reviewed 9 January 2017

great location, very close to town centre - just 100 meters to the main town centre. A high standard of room and overall around the hotel is excellent. Friendly staff and good food all add up to a very enjoyable stopover in Metz, also well worth a visit.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Kenny P
Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery Collection, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Hotel La Citadelle Metz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Luxembourg City, Luxembourg
Reviewed 29 December 2016 via mobile

Good calm location just a short walk away from the busy shopping streets. Good private outdoor parking in front of the building at 15€ / night. The room was a positive surprise. We had a standard room on the 3d floor but it felt huge and with a very nice, modern and cosy feeling thanks to good decoration, good lighting...

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Thank LuxTraveler_0
Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery Collection, responded to this review

Dear Laura GOJARD, We very much appreciate your comments regarding your stay at the Hotel La Citadelle Metz. It is always a pleasure to receive positive feedback. I will share your comments with our team. Delphine & Christophe Dufossé

Bangkok, Thailand
Reviewed 3 November 2016

Easy parking, no charge... Fast check in...excellent restaurant, actually you have between bistro and gastronomic restaurant, bistro was fully booked, service was friendly, fast and efficient, food was good, wine at very affordable prices. Room was ok, Not much to complain except the wifi is terrible, must be improved, it was really a headache. 5mns walk to center.

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Thank Lionelcru
Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery Collection, responded to this review

Dear Guest, Thank you for your nice comments. We are looking forward to welcome you again very soon. Sincerely Delphine & Christophe Dufossé

loire valley france
Reviewed 1 September 2016

We took the tasting menu in the restaurant and it was a fantastic experience - true tastes of summer, excellent wines and friendly and efficient service. However, our hotel experience did not match this. A warm welcome but we discovered that the light in the loo did not work and the shower in the bathroom would not stay fixed -...

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Thank frenchlady37
Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery Collection, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hotel La Citadelle Metz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest...

Nottingham, England, United Kingdom
Reviewed 17 August 2016

We stayed here for the last part of our journey from Italy and Switzerland. This hotel is not 4 star. The reception staff were rude and the room was awful. Toilet in the room smelled like a urinal. Yuk!

Review collected in partnership with Sofitel.com
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Thank Sarah A
Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery Collection, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hotel La Citadelle Metz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve...

Dusseldorf, Germany
Reviewed 5 August 2016

..of this building into a modern hotel. Good French standard (you either love´em or hate´em) with average sized rooms and good quality furnishings and fittings. Excellent restaurant and a pleasant atmosphere in the hotel, good, central location.

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Thank ProfDrMaus
Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery Collection, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Delphine & Christophe Dufossé

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Near the historic heart of Metz la Citadelle is rightly ranked among the most beautiful luxury hotels. ... more   less 

Additional Information about Hotel La Citadelle Metz - MGallery Collection

Address: 5 avenue Ney, 57000, Metz, France
Region: France > Grand Est > Moselle > Metz
Price Range: £111 - £152 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel La Citadelle Metz - MGallery Collection 4*
Number of rooms: 46
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Also Known As:
La Citadelle Metz
La Citadelle Hotel Metz
Hotel Style:
#1 Luxury Hotel in Metz
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Berkshire England

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“all the rooms are same ;top level are certainly"extra quiet"”
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“Metz's one-way driving system can be bewildering. Sat-nav is very useful here.”
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“Ask for one facing the park at the front”
  • The view
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