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Hotel Mercure Lourdes Imperial

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Hotel Mercure Lourdes Imperial
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270 Reviews from our TripAdvisor Community

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Showing 98: English reviews
Reviewed 1 week ago via mobile

Good location but bathroom had a smell and breakfast didn't have much variety. We were quite disappointed, wouldn't say it's a 4 star hotel. However, staff were friendly and hotel had a quiet atmosphere.

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Helpful?
Thank Suji S
London, United Kingdom
Reviewed 4 weeks ago via mobile

Very clean, good breakfast and close to the grotto. We will always stay at this hotel. To get a good rate book online and register as an Accor member. Staff are very helpful and professional. The hotel has a shop on the ground floor l find the religious goods are of better quality and reasonably priced.

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Helpful?
Thank TOMI O
h5445, Directeur général at Hotel Mercure Lourdes Imperial, responded to this review

DearTomi, We thank you a lot for your commentars regarding your stay at the Hotel Mercure Lourdes. It was a pleasure to welcome you ! We will share this positive feedback with our team, as encouragement and reward. We hope to see you again and wish you all the best for 2017 ! Sincerely, Roland V.

Sao Paulo, SP
Reviewed 15 December 2016

It is a very good place to stay. Close the Basilica Of the N.S.of Lourdes, several restaurants, cafes, shoppings. The staff was very friendly and the breakfast with several things and of the good quality

Review collected in partnership with Accorhotels.com
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Helpful?
Thank zeduregis
h5445, General Manager at Hotel Mercure Lourdes Imperial, responded to this review

Dear clients, We thank you a lot for your comments regarding your stay at the Hôtel Mercure Lourdes Impérial. It is always a pleasure to receive positive feedback, which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope see you again ! Sincerely, Roland V.

Hockessin, Delaware
Reviewed 18 November 2016

Mildew in the bathtub and signs of water damage in the bath. Room was very small and there was no room to put the second suitcase. We ate in the dining room for both dinner and breakfast and the food was below average.

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Helpful?
Thank Dee_in_DE
h5445, General Manager at Hotel Mercure Lourdes Imperial, responded to this review

Dear Madam, Dear Sir, Thank you for taking time to share your feeling after your stay in the Mercure Impérial Lourdes. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell...

Southend-on-Sea, United Kingdom
Reviewed 8 November 2016

For the last 15 years bar last year we have stayed at the Mercure during our stay at Lourdes. The staff were always professional, friendly and welcoming; the food was great so much so that we really looked forward to our next stay. In fact we had recommended this hotel to some of our friends and they all enjoyed their...

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Helpful?
Thank jeanclaude14213
h5445, General Manager at Hotel Mercure Lourdes Imperial, responded to this review

Dear Sir, Thank you for taking time to tell us about your experience at the Hôtel Mercure Lourdes Impérial. We are really sorry that your experience did not meet your expectations ; please allow us to express our sincerest apologies. We always try to do our best in order to satisfy our clients. Please rest assured that we are taking...

Monterrey, Mexico
Reviewed 18 October 2016

We chose Hotel Mercure Imperial without any recomendation and it was an excellent choice for the price, the comfrotable rooms, variety in the breakfast and above all the excellent location; a few steps from the Pont Veux, restaurants and the Grotto Avenue that takes you to the Lourdes Sanctuary in less than 10 minutes walk. The recepcionists speaks english, spanish,...

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Helpful?
Thank Avillalobosr
h5445, General Manager at Hotel Mercure Lourdes Imperial, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Lourdes Impérial. It is always a pleasure to receive positive feedback, which we will share with our team. It will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing...

Cebu
Reviewed 12 September 2016

Loved that they had their own parking right at the rear. Did not mind paying 15€ per day for the convenience. Easy walk to the Sanctuary with heaps of souvenir shops and cafes enroute. Very friendly front desk staff. Small but comfy room.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank jrodion
Management response:

Dear Madam, dear Sir, We thank you for your comments regarding your stay at the Hôtel Mercure Lourdes Impérial. It is always a pleasure to receive positive feedback which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope...

Auckland Region, New Zealand
Reviewed 5 September 2016

Very conveniently located . The Lourdes Grotto is just a 5 Minutes walk*.Excellent hotel with very friendly multilingual staff. Good choices for breakfast ,Rooms are very clean and spacious. Highly recommended to anybody .

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Helpful?
Thank MaxFernando
Management response:

Dear Sir, We thank you a lot for your comments regarding your stay in the Hôtel Mercure Impérial Lourdes. We enjoy to see you were satisfied and it is a beautiful encouragement for all the staff, who's trying to do the best every day to improve the quality of our services. We hope to see you again and it will...

Melbourne, Australia
Reviewed 3 September 2016

I thoroughly enjoyed my time at this hotel and actually extended my stay by one night. Reception member Monique was a standout with respect to her service and helpfulness. My room had a balcony which looked over the river which was delightful. The room was very comfortable. The hotel is in the heart of things and just around the corner...

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Helpful?
Thank RobynR444
Management response:

Dear Sir, We thank you a lot for your comments regarding your stay at the Hôtel Mercure Lourdes Impérial. It is always a pleasure to receive positive feedback and we will share your comments with our team, as an encouragement ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the...

Lourdes, France
Reviewed 29 July 2016 via mobile

This hotel is centrally situated, nice rooms but expensive. The receptionists are excellent, particularly Emmanuelle who really looked after us. The rooms are equipped with coffee and tea making facilities and a mini fridge which is convenient. We stayed for 8 nights coinciding with many pilgrimages which make the area noisy at night. Parking is limited and costs €15 per...

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Helpful?
Thank LGBarbara
Philippe R, General Manager at Hotel Mercure Lourdes Imperial, responded to this review

Dear Madam and Sir, We thank you a lot for your kind commentar ! It was a pleasure to host you during these 8 nights and we are very happy with your satisfaction of our services. We wish you a nice stay in Dordogne and hope see you again ! Best regards, M. VINCENT

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
93 rooms hotel. The Mercure Lourdes Imperial is located downtown, close to the Gave river, only 12 km from Tarbes Lourdes airport. The hotel is 1 km from Lourdes railway station and offers easy access to A63 highway. The hotel features two restaurants,a bar lounge and a private car park. Additionally the hotel offers facilities for disabled people and a meeting room. ... more   less 

Additional Information about Hotel Mercure Lourdes Imperial

Address: 3 avenue du Paradis, 65100, Lourdes, France
Region: France > Occitanie > Hautes-Pyrenees > Lourdes
Price Range: £69 - £86 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Mercure Lourdes Imperial 4*
Number of rooms: 88
Reservation Options:
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Also Known As:
Mercure Lourdes Imperial Hotel Lourdes
Accor Lourdes Imperial
Hotel Style:
#14 Luxury Hotel in Lourdes
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Mercure Lourdes Imperial staff and other travellers.
2 questions
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Ruskin, Florida
over a year ago

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Questions? Get answers from Hotel Mercure Lourdes Imperial staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The best rooms are with the view towards the River Gave”
 of 5 bubbles Avillalobosr, 18 Oct 2016 | Read review
“Request a room with the view of the monestery”
 of 5 bubbles MaxFernando, 5 Sep 2016 | Read review
“If you can afford it get a room with a view over the river or over the town.”
 of 5 bubbles RobynR444, 2 Sep 2016 | Read review
“rooms are too small for three people sharing.”
 of 5 bubbles Scood, 30 May 2016 | Read review
“High floors, overlooking river”
 of 5 bubbles 170maxl, 25 May 2016 | Read review
5 of 5