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Hotel Arcades

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Traveller (51)
Room & Suite (25)
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Overview
  • Excellent24%
  • Very good34%
  • Average21%
  • Poor7%
  • Terrible14%
Travellers talk about
“the river”(3 reviews)
Free Wifi
Non-Smoking Rooms
Restaurant
Family Rooms
Bar/Lounge
Wheelchair access
Meeting Rooms
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (90)
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All reviewsthe ground floorthe riverhotel is situatedfreshergrouppilgrimage
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1 - 5 of 27 reviews
Reviewed 7 December 2017

We now that when in Lourdes we do not look for luxury bit for pray and peace. But, this hotel is very dirty. The bathroom is tiny and has mold. The breakfast is ok, and the hotel is very close to the sanctuary, so, you...More

Thank Debipa
Response from Monique B, Propriétaire at Hotel ArcadesResponded 9 December 2017

dear Sir we are sorry that you didn't enjoy yoyr stay but we don't understand why you sais that the hotel is dirty? Was it in your room, if yes, we should told us and we could arrange a solution Hope anyway that you enjoyed...More

Reviewed 20 October 2017

Proximity to the Sanctuary of Lourdes is a plus. Less than 10 minutes walk. Helpful and kind receptionists. I do not mind that the room is small. But it is not fresh. Most of all, the toilet stinks. Basically, housekeeping manager should check if bathrooms...More

Thank Rainbowtravelgirl
Response from Monique B, Responsable commercial at Hotel ArcadesResponded 22 October 2017

thanks a lot

Reviewed 16 October 2017

We were there with a Pilgrim Group. Rooms were comfortable although smaller than we are used to in America. The walk to the Grotto took us past many restaurants and shops. The walk may be too much for elderly with mobility problems. Staff was friendly...More

Thank Dee F
Response from laure b, Responsable relations clients at Hotel ArcadesResponded 18 October 2017

Dear Dee thanks for having take time to write your apprciation for our hotel. have a stay in France best regards

Reviewed 6 May 2017 via mobile

It run smoothly during the check in., quick and staff was effecient however, my friend and I was at the 7th floor and just when you go out of the elevator, it really smells like an old hotel. You could hear noise of cars from...More

Thank Meliza B
Response from laure b, Responsable commercial at Hotel ArcadesResponded 8 May 2017

Dear Meliza We are sorry that you hadn't enjoy your stay in Lourdes! Can you tell us when you were in our hotel? Because if you came at the reception we would find a solution to change your room. Best regards

Reviewed 4 May 2017 via mobile

This hotel doesn't​ deserve 3 Stars. Dirty carpet, worst bathroom and water heating system is terrible. Tv is only in french, not child friendly and their breakfast was unbelievably disgusting! It is not close from the grotto.More

Thank aprilly2015
Response from laure b, Responsable commercial at Hotel ArcadesResponded 5 May 2017

Dear Madam We are very sorry you didn't enjoy your stay . But we have to say that we are very surprised that you felt we are not child friendly.....Can you also explain why our breakfast is "disgusting"? Our hotel is not close from the...More

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About
Amenities
Top amenities
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Banquet Room
Meeting Rooms
Shuttle Bus Service
Laundry Service
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$39 - US$114 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$39 - US$114 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (51)
Room & Suite (25)
Dining (11)
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Room Tips
"Ask for one on the front if you do not mind a little bit of noise."
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"Ask for a room facing the street and the river."
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"Ask to see the room, it is ok. Keep in mind the purpose of your visit. If you are skiing and expect to be..."
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"We looked at around 4 different rooms in this hotel and they were all terrible, give it a miss."
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