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BEST WESTERN Up Hotel

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#9 of 108 Hotels in Lille
Certificate of Excellence
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BEST WESTERN Up Hotel
BEST WESTERN Up Hotel
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439 Reviews from our TripAdvisor Community

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Showing 169: English reviews
Colchester, United Kingdom
1 review
Reviewed 4 days ago NEW

Perfectly situated to all the attractions and restaurants. The staff were very friendly and helpful and hotel was exceptionally clean and we liked the attention to details throughout. The breakfast was rather expensive albeit very adequate

Review collected in partnership with this hotel

Helpful?
Thank mdeex_919321
Southampton, United Kingdom
Level Contributor
126 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 6 days ago NEW via mobile

We took a weekend break in Lille for my birthday. Booked Up Hotel as part of a Xmas market deal with Lille Tourist Office. So pleased. Convenient for train stations and old town, great staff, lovely room with coffee machine and classy toiletries. Breakfast excellent too, although expensive at 16 Euro if not included in deal price. Highly recommend. Lille... More 

Helpful?
Thank davesouthamptonqpr
Tadley, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago NEW via mobile

A reasonable hotel that is conveniently located. Our room was clean, adequate but a little small. We had a triple (family) room. Our problem was with the heating. There was no radiator in the room only in the bathroom. Heat came from an overhead vent. It took several hours for it to reach a comfortable temperature. We contacted the staff... More 

Helpful?
Thank steveahis
Ashdod, Israel
Level Contributor
86 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 3 weeks ago

The UP hotel is located a minute walk from old Lille city center so you can do many of the sightseeing without any transportation. Staff is very helpful. Room was great with comfortable bed, big bathroom and modern design.

Helpful?
Thank Moshe_Kara
claire B, Directrice at BEST WESTERN Up Hotel, responded to this review

Dear Moshe_Kara, thank you very much! It's always a pleasure for us to read guest' satisfaction. We hope to see you in a short time :-) Best Regards, Claire BOURLET More 

Birmingham, United Kingdom
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 6 October 2016 via mobile

Stayed here 3 weeks ago and I'm still waiting for a disputed bill to be resolved. I booked using Avios points and they use TravelCube as their agents. Checking in was easy enough and we presented the travel voucher. On checking out the receptionist stated the the voucher hadn't been honoured. We were told we had to pay over 200... More 

Helpful?
1 Thank ScubaDeano
claire B, Directrice at BEST WESTERN Up Hotel, responded to this review

Dear Scuba Deano, Thank you for your comment. we sorry us for this waist of time. Netherless, wherever the problem comes from, we always find a solution quickly. The desagreement has been already resolved since a few weeks . If you have any question or problem about the payment, please never hesitate to contact immediatly and directly the direction of... More 

New York
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 28 September 2016

Needed a place for two nights in Lille and was glad I chose this. Staff were really nice. My room faced the street but noise wasn't an issue (though I was there on weeknights, not weekends). It's about two blocks from the train stations and as with many towns that can be a bit of a sketchy area. I live... More 

Helpful?
Thank jv711
London, United Kingdom
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 26 September 2016 via mobile

We paid £77. At the time of booking (pre brexit *sigh* €100. The hotel was well positioned, the staff were very friendly and professional, the extra touches like l'occtaine soaps and shampoo didn't go unnoticed. For the money, 5 stars, couldn't be bettered. Breakfast and hotel drinks a little on the pricey side, but they're optional so won't be marked... More 

Helpful?
Thank mij l
Level Contributor
13 reviews
Reviewed 16 September 2016 via mobile

The Best Western Up Hotel is very well located and a few minutes from the Eurostar station. The staff are brilliant and friendly. The room and bed was comfortable. The coffee machine in the room was a must... Tres bien.

Helpful?
Thank Bill C
Folkestone, United Kingdom
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 13 September 2016 via mobile

We stayed just the one night in Lille, we had 2 rooms for our family. Although the hotel has four stars on the website, it is only a 2 or at very best 3. The rooms are very small, but are decorated quite quirkily. The L'Occitane products were a welcome luxury touch. The staff were lovely, although the youngster they... More 

Helpful?
Thank Di B
Paris, France
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 11 August 2016 via mobile

After this hotel I don't believe in the "stars" anymore. The staff is so unprofessional, rooms are so small that you won't be even able to open your smallest luggage, the air conditioners doesn't work or are super noisy , we even had to change the room in the middle of the night, but it was still impossible to fall... More 

Helpful?
Thank yooolka
claire B, hotel manager at BEST WESTERN Up Hotel, responded to this review

Dear Yooolka, I thank you to have shared your experience, and I present you our excuses. I am at your entire disposal by phone to exchange about your stay , find together a solution for the futur. Don't hesitate to contact me directly My best regards, Claire BOURLET Hotel manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
The hotel is located in the center of Lille and near Lille train station and shops. The hotel, brand new, consists of 27 comfortable rooms and modern decor. The hotel has a cozy bar: "The Tulip Bar" where you can enjoy delicious cocktails, champagnes, soft drinks and snacks. Parking: Consult us ... more   less 

Additional Information about BEST WESTERN Up Hotel

Address: 17 Place des Reignaux, 59800, Lille, France
Region: France > Hauts-de-France > Nord > Lille
Price Range: £74 - £154 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Up Hotel 4*
Number of rooms: 27
Reservation Options:
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Hotel Style:
#5 Romantic Hotel in Lille
#6 Luxury Hotel in Lille
#6 Family Hotel in Lille
#11 Business Hotel in Lille
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Up Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I had room 204 and it was fine.”
 of 5 bubbles jv711, 28 Sep 2016 | Read review
“101 first floor and quiet”
 of 5 bubbles pam_summers1, 6 Aug 2016 | Read review
“We had a second floor front facing room, fantasic view of our little square however bit noisy on Saturday night as kebab shop opposite!”
 of 5 bubbles Purplelove007, 30 May 2016 | Read review
“Ideal location,great this time of year,as small xmas market,and ferris wheel was fab”
 of 5 bubbles parisnow12, 30 Nov 2015 | Read review
“All rooms seemed good although street facing rooms maybe are more interesting”
 of 5 bubbles Naishcombe, 11 Aug 2015 | Read review
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