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Crowne Plaza Lille

Booking.comUS$87*
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14/05/2017 15/05/2017
1 room 2 adults 0 children
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Crowne Plaza Lille
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605 Reviews from our TripAdvisor Community

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Showing 352: English reviews
Boston, Massachusetts
Reviewed 9 February 2017

Biggest minus for me on this kind of trip is that the wifi in room 506 was terrible and did not allow, streaming or efficient working via VPN. 2 night business stay which included eating dinner one of the nights. BuCheck in was efficient with English speaking front desk staff. Room itself is typical smaller euro style but there was...

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Helpful?
Thank scotsroadwarrior
IHGService, Guest Relations Manager at Crowne Plaza Lille, responded to this review

Hi scotsroadwarrior! Thank you for your stay and for posting a review on TripAdvisor. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience. It is nice to hear that you found the food served during dinner and breakfast to your liking and were satisfies with the services from some...

Louisville, Kentucky
Reviewed 5 February 2017

WiFi speed in lobby and rooms was MUCH improved vs my prior stay in 03.2016. Room was clean and the bed was very comfortable. No issues for getting deep sleep. Those are the key items and the hotel did well for them. Front desk check-in staff remains not friendly. It's similar to multiple prior stays at this hotel. They do...

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Helpful?
Thank Brian-IFlyAlot
IHGService, Guest Relations Manager at Crowne Plaza Lille, responded to this review

Hi Brian-IFlyAlot, Thank you for taking the time to share your recent experience at our hotel. While we are pleased with your kind regards toward the overall cleanliness of our property including the improved WiFi connection, it is regrettable that the level of service rendered by our hotel staff members may have fallen below your expectations. Please allow me to...

brussel
Reviewed 29 January 2017

I've stayed at this hotel and while nothing major is wrong here (rooms OK, location as described etc) there were too many minor issues to be satisfied with my stay. Nothing "contractually" was not fulfilled, but a hotel experience (certainly if it's for a romantic weekend) is more than that ! So, let me list the issues: * although I...

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Helpful?
2Thank Belgian-Brussels
Crowne-Plaza-Lille, Director of Sales at Crowne Plaza Lille, responded to this review

Dear Belgian-Brussels, I would like to thank you for staying at our hotel and for posting such a detailed review on Tripadvisor. We work diligently to ensure our facilities and services are superior and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It seems that we were not able to execute an...

Lille, France
Reviewed 17 January 2017

Stayed there 3 nights in december. very practical as it's near the town center and stations by foot. rooms are good with all you require. easy access to undergroung car park. Not the greatest hotel but staff is friendly and efficient. Overall good value for money.

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Helpful?
Thank Fred S
Crowne-Plaza-Lille, Director of Sales at Crowne Plaza Lille, responded to this review

Dear Fred S, It’s always such a pleasure to read our guests enjoyed both our quality of service and the great location of our hotel, just face to the Lille Europe rail station and close to the city center. I hope your stay was pleasant and you had a good time in France and especially in Lille. Thank you for...

New York City, New York
Reviewed 29 December 2016

I have been to the hotel's restaurant many times prior to staying at the hotel. My room was large, well-appointed, and clean. The staff is friendly and small so it is to get to know them. Breakfast and dinner were always good, and the bartender made me one of the best drinks I ever had.

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Helpful?
Thank JWYZ
Crowne-Plaza-Lille, Director of Sales at Crowne Plaza Lille, responded to this review

Dear JWYZ, We work diligently to ensure our facilities and services are superior and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. Your comment is our reward. I really hope your stay was pleasant and you had a good time in France and especially in Lille. We look forward to welcoming you...

Saint Julian's, Malta
Reviewed 23 December 2016

A great location opposite the main SNCF and Eurostar train stations , good service at reception Rooms very plesant and functionally well equipped Wi fi is very patchy and the room service and resteraunt menus could be improved

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Helpful?
Thank hou204
Crowne-Plaza-Lille, General Manager at Crowne Plaza Lille, responded to this review

Dear hou204, thank you for your comment. My staff apreciate. We work hard to improve the wifi. Some pocket wifi are availbale at the front desk if the wifi is patchy. Best regards Sebastien Restagno General Manager

London, United Kingdom
Reviewed 23 December 2016

A very comfortable hotel with everything one needs in the bedroom. Sumptuous breakfast included hot dishes, cold meats, cheeses - you name it. Very good position relative to the TGF station and an easy walk into the centre. Downside is Lille itself with it's frightful traffic, swingeing parking fees, great difficulty getting out of Lille etc. In short leave the...

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Helpful?
Thank Tobywebb35
Crowne-Plaza-Lille, General Manager at Crowne Plaza Lille, responded to this review

Dear Tobbyweb35, thank you for your comment. Next time use the parking Auto Cité Gare Lille Europe. The parking is just behind the hotel. Best regards Sebastien Restagno General Manager

Antwerp Province, Belgium
Reviewed 16 December 2016 via mobile

Was just there for dinner. And staying myself in the Novotel Suites accros the Crowne Plaza. Spacious restaurant and beautyfull decorated. Various dishes at affordable prices. Professional and friendly staff.

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Helpful?
Thank danishbear69
Crowne-Plaza-Lille, Director of Sales at Crowne Plaza Lille, responded to this review

Dear danishbear69, We are very glad that you enjoyed our restaurant "Le Plaza", which offers dishes realized with fresh and seasonal products. We hope that you had a good time in France. We look forward to welcoming you again at our hotel and why not, for sleeping ! Best regards, Béatrice Hoisne, Sales Manager

Schleswig, Germany
Reviewed 12 December 2016

After a Long drive I was greeted in reception by a Group of middle-eastern men arguing/shouting/ talking -one never knows, and nobody in reception. First impressions were not good. Later that evening I was hoping to get the "Standard" Club Sandwich for dinner but they only had simpler or much more complex choices on the menu and until 2230 latest....

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Helpful?
Thank EuroAlexChristophe
Crowne-Plaza-Lille, General Manager at Crowne Plaza Lille, responded to this review

Dear EuroAlexChristophe, A deeply regret that your stay was not good as expected. Crowne Plaza offer meal 24/24 with fast and fresh dishes. We served smoked salmon, pasta, soup, fish, chicken,.... For your next stay do not hesitate to request a quiet table for your breakfast. My team work hard to serve you. Best regards Sebastien Restagno General Manager

The Netherlands
Reviewed 28 November 2016 via mobile

Stayed overnight and attended the wine fair at the Expo. Very good reception with very professional staff. The room was adequate and clean except for a dusty bathroom door... The location is fairly in the centre where we could walk 5 minutes to the fair and 5 minutes to the city centre where we went for a lovely walk and...

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Helpful?
Thank acadorette
Crowne-Plaza-Lille, General Manager at Crowne Plaza Lille, responded to this review

Dear Acadorette, thank you for your comment. I will discuss with my team about the cleaness of the bathroom. See you next time in Lille. Best regards Sebastien Restagno General Manager

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Lille staff and other travellers.
3 questions
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Saffron Walden, UK
10 months ago

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Questions? Get answers from Crowne Plaza Lille staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try and get a room on a high floor. Great views and quieter.”
happycouple163, 28 Apr 2017 | Read review
“higher floors have a view of the city.”
PdV_on_tour, 11 Mar 2017 | Read review
“Higher floors are quieter but takes longer to get to...”
Tenzo_CCG, 3 Mar 2017 | Read review
“Rooms facing the street are noisy.”
mariap255, 9 Feb 2017 | Read review
“Get a higher level room (10 floors) or bring ear plugs due to traffic noise outside”
scotsroadwarrior, 8 Feb 2017 | Read review
5 of 5
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US$87* /night
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Prices are for 1 room, 2 adults
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