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Hotel de Bourgtheroulde, Autograph Collection

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Traveller (878)
Room & Suite (218)
Pool & Beach (45)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Welcome to the Hotel de Bourgtheroulde- Autograph Collection, a unique blend of history and modern comfort dedicated to a haven of hospitality in the very heart of Rouen's old town center, beating in harmony with the artistic and cultural heritage of its 1000 years architecture. Located 5 mn away from the railway station, 1 hour away from Paris, the hotel is at the crossroads of the major gateways kinking northern and southern Europe. It is an ideal base for visiting Normandy, World War II major sites and the trail of the Impressionnists. Either for business, leisure or both, the Team will provide you a warm and efficient service for work, meet or feast. This Marriott Hotel offers 78 rooms for every preference and budget, 700 sqm of SPA with an 18x9 swimming pool, steam bath, sauna, fitness center, 5 therapy rooms, one Brasserie and an amazing Art Deco Atrium Bar. We already look forward to your next visit.
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Property amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room service
Bar/Lounge
Spa
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
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Room features
Minibar
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Historic Hotel
Quiet
HOTEL CLASS
Hotel links
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Special Offer:Unlock Member Rates!
Hotel deals
Hotel packages

Location

Full view
100Great for walkers
Grade: 100 out of 100
219Restaurantswithin 0.3 miles
41Attractionswithin 0.3 miles
1,467Reviews
932Photos
28Q+A
100Room tips
Traveller rating
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  • 158
  • 58
  • 28
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Popular mentions
The building is an historic building totally rebuilt so the outside looks like mix of medieval and renaissance time but the interior is modern. The facilities were excellent with a very upscale and tasteful decoration. The front desk was great in receiving us and with a very
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Went to have a drink at the lobby, it took the waiter 30 min to bring us menus (we had to ask...) and then another 40 to bring us drinks. Basically, over an hour of waiting for a glass of wine ... very disappointing I don’t recommend it at all.
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Response from Marion T, Guest Relations Manager at Hotel de Bourgtheroulde, Autograph Collection
Responded 13 Jan 2019
Dear Traveiltime15, Thank you for choosing to stay at the Hotel de Bourgtheroulde, Autograph Collection and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent such issues from occurring in the future. I hope you will give us another opprotunity to show you how can be our quality of service for an upcoming stay, Once again I do apologize for the inconvenience caused and stay at your entire disposal for further information, Warm regards,
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An extraordinary hotel in downtown Rouen. Very nice old abbey, perfect base to explore the city of Rouen. The rooms are nice and comfortable, excellent dishes and a very friendly staff. The facilities are great: large indoor swimming pool and spa. The rooms are comfortable, very
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I stayed at the hotel for two nights for a family trip and was completely underwhelmed, no way this is a 5* hotel. I booked a twin room and was given a double, which took some time to fix. The bar is very nice but had a dreadful experience with Lionel, one of the bartenders. He
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Response from Marion T, Director of Sales at Hotel de Bourgtheroulde, Autograph Collection
Responded 17 Dec 2018
Dear Madam, Thank you for taking the time to share your valuable feedback. My name is Marion Tanquerel and I am the Sales & Quality Manager at the Hotel de Bourgtheroulde, Autograph Collection. It has come to my attention that you had an issue during your stay. For this, I sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide. You must know we are focused on providing the best services to our guests. The remarks are for us precious tools that allow us to meet the expectations of our customers. Best regards Marion Tanquerel Sales and quality manager m.tanquerel@hotelsparouen.com
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In summary, the hotel grounds are nice but the bathroom is in desperate need of an upgrade and the customer service is non-existent. I really don’t know how this hotel gets away with calling itself a 5-star hotel and is owned by a Marriott. In the last 10 yeas, I have
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Response from Marion T, Director of Sales at Hotel de Bourgtheroulde, Autograph Collection
Responded 18 Dec 2018
Dear Madam, Further to our Reception Manager phone call, we hope that we meet your expectations. We sincerely apologize once again for the turnaround time. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations during you stay. Do not hesitate to contact our Reception Manager directly for your next stay as she sent you her direct contact details. Remaining at your disposal shoud you need, General Management
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Dear Madam, We thank you sincerely for the interest that you show toward our hotel. We inform you with pleasure that we have a family room equipped with a king size bed for two adults, one sofa bed for your five year old child, one baby cot for your one year old child. All the family will get a free access to the spa including indoor swimming pool 18mx9m. We still have the availability for next Wednesday, Don't hesitate to contact us directly at 0033 (0) 235 145 036 or by email at reservations@hotelsparouen com Looking forward to hearing from you, Julien Hartmann Assistant Reservations
0 votes
Dear Sir, Thank you for the interest you show towards our hotel. Most shops and restaurants are closed on Sundays but we can suggest you some restaurants open. As Gold member, you can choose between free breakfasts (for two) or 750 bonus points. I stay at your disposal for further information. Best regards, Margaux
1 vote
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Is there secure parking, and is the restaurant open on Sunday evening please? Thank you
Good afternoon from Hotel de Bourgtheroulde, we are pleased to confirm you that we have a secure parking with a Valet Service with a 25€ extra cost per night. Please let me know if you wish to reserve. Our Brasserie is opened every Sunday evening 19:00 to 21:30, we advise you to reserve in advance. Please let us know if you wish more informations. Best regards, Ludivine Auzou Reservation & Revenue Manager
0 votes
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Any lounge access for platinum member ? Thanks
The buffet breakfast is amazing!!!
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"Stay away from courtyard facing hotels as they get very noisy with smokers"
"The suites are beautiful, quiet, and spacious."
"Check room location for extraneous noise"
"Upgrade to large room; some rooms are in old manor house"
"We were in room 310 -- great view, large room, very contemporary, everything outstanding."
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PRICE RANGE
US$165 - US$383 (Based on Average Rates for a Standard Room)
LOCATION
FranceNormandyHaute-NormandieSeine-MaritimeRouen
NUMBER OF ROOMS
78
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