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Der Europaische Hof Heidelberg

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311 Reviews from our TripAdvisor Community

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Showing 153: English reviews
Toronto, Ontario
Reviewed 1 week ago

We recently spent 4 nights at the Europaische Hof and every detail of our stay was outstanding. There is no doubt that the family prides itself on an element of personal touch which is apparent throughout the hotel. The rooms are modern and spacious and have been updated to every modern convenience. In addition, the breakfasts were excellent and the...

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Helpful?
Thank Striker709
Caroline v, Geschäftsführer at Der Europaische Hof Heidelberg, responded to this review

Dear Striker709, it was a great pleasure to welcome you as a guest to Europäischer Hof Heidelberg. We very much appreciate you taking the time to send us your feedback following your stay. And we greatly appreciate your wonderful words. We are delighted to hear that the stay in our hotel was "the nicest hotel experiences you have had in...

Rogers, Arkansas
Reviewed 31 October 2016

My favorite hotel in Heidelberg by far. Been staying at this place for many years......very much enjoy the atmosphere, the very attentive staff not to mention the quality rooms. Give the bar/lounge area a try, surrounded by lots of wood, very distinctive place to relax and unwind.

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Helpful?
Thank kr60gm
Caroline v, Geschäftsführer at Der Europaische Hof Heidelberg, responded to this review

Dear kr60gm, many thanks for your fantastic review. We really appreciate your feedback and we are very happy that you enjoyed your stay at the hotel and in the Europa Bar. Hope to see you again soon. All the best, Caroline von Kretschmann (Managing Director) and the whole team of the Europäischer Hof.

Miami, Florida
Reviewed 24 October 2016

Stayed a week for a business conference. I didn't realize when making the reservation that this was a family owned property, and that made all the difference. The owners take great pride in their property and it shows. I was treated as a welcomed guest in their home. Personal attention to detail, friendly accommodating staff (Natasha in the Spa) everyone...

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Thank MonicafromMiami
Caroline v, General Manager at Der Europaische Hof Heidelberg, responded to this review

Dear MonicafromMiami, what a great feedback! Thank you very much. We are very happy that you enjoyed your stay in our family owned property and that you mention the details and the friendly accommodating staff. This really is what we aim for. It was a great pleasure to have you as our guest. Please come back soon. ;-) All the...

Philadelphia, Pennsylvania
Reviewed 17 October 2016

This review is well overdue, as I have now had two stays at this hotel during the past year, and have been very impressed on both occasions with Antonino Gulotta, who is the Restaurant Manager for the Hotel's Fritz Restaurant. Herr Gulotta is a remarkably charming and attentive host, and his presence greatly colored, on both visits, the experience which...

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Helpful?
Thank LMT2004
Caroline v, Owner at Der Europaische Hof Heidelberg, responded to this review

Dear LMT2004, thank you very much for all the nice words. Especially for your compliments for our Maitre Antonino Gulotta. He has been working at the Europäischer Hof for more than 30 years and is well known for his knowledge, expertise and charm. Concerning service excellence and guest relation he really is a masters of "old school". We will pass...

Dallas, Texas
Reviewed 9 October 2016

Heidelberg was our last city in our German castle sightseeing honeymoon. We arrived at Europaischer Hof in the afternoon after a long driving day coming from Cologne via some castles. The weather was perfect, and so was the hotel’s beautiful courtyard with lovely fountains. What a great place to relax and people watch. The team in the lobby greeted us...

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1Thank ittessot
Caroline v, Geschäftsführer at Der Europaische Hof Heidelberg, responded to this review

Dear ittessot, thank you very much for taking the time to give an account of your visit to Europäischer Hof Heidelberg on TripAdvisor. We are delighted that you wished to stay longer and that you really enjoyed the offer and our service quality during your stay at our hotel. Especially the the courtyard with fountains, the top-floor spa area, the...

Reviewed 7 October 2016

Exaggerating OVER priced. No value for money. three star for most of the rooms few newly decorated ones. cleaning services poor and menu of the room service very limited. I don't advice who want value for their money to book there.

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1Thank L M
Caroline v, General Manager at Der Europaische Hof Heidelberg, responded to this review

Dear LM, we are very sorry that you had such a bad experience in our hotel. It would have been great if you would have told us your complaints on site so that we had been able to do something to make your stay comfortable. Because your wrote your review anonymously unfortunaltely we can not follow your comments (for example...

Edinburgh, Scotland
Reviewed 4 October 2016 via mobile

A weekend visit to the hotel was much enjoyed. The service throughout was thoughtful (and entirely bilingual) and on the money, the room well decorated and bed very comfortable, the fruit and chocolates and fresh flowers most welcome. We didn't eat at the hotel but I'd bet it's excellent too. Definitely highly recommended.

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Thank tjwb
Caroline v, Geschäftsführer at Der Europaische Hof Heidelberg, responded to this review

Dear tjwb, thank you very much for reviewing us on TripAdvisor. And thank you very much for your compliment for the service, the room and the bed. We hope that you visit us again and that you than have the chance to visit our fine dining restaurant KURFÜRSTENSTUBE which celebrates 150th anniversary this year. ;-) It was a pleasure to...

Reviewed 1 October 2016

This hotel is in the heart of Heidelberg making everything of interest within walking distance. The Old City, Schloss, the Neckar river and all shopping is highly accessible as a result. The staff are very professional and friendly and make you feel most welcome. Nothing is too much trouble.

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Thank Sportshortt
Caroline v, General Manager at Der Europaische Hof Heidelberg, responded to this review

Dear Sportshortt, thank you very much for your very good review. We are very happy that you enjoyed Heidelberg and the Europäischer Hof Heidelberg in so many aspects. And we are very happy that our colleagues mad everything possible and you feel most welcome. That is our aim. It was a great pleasure, to have you as our guests. Hope...

cincinnati
Reviewed 28 September 2016

Because our regular hotel in Heidelberg was fully booked, we chose this hotel. Spacious comfortable room. The concierge had never heard of very famous Hotel zum Ritter when we asked for supper reservations and on another occasion was also not well informed. Overpriced breakfast. Fabulous cars always parked by entrance. Mood too haughty for us.

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Thank CintiKidCincinnati
Caroline v, Owner at Der Europaische Hof Heidelberg, responded to this review

Dear CintiKidCincinnati, thank you very much for your review on tripadvisor. We are really pleased that you chose our hotel as second choice and we are happy that you had a pleasant stay in some respect. Especially the „spacious comfortable room“. We are very sorry on the other hand that you were not satisfied with the advice given by our...

Riyadh, Saudi Arabia
Reviewed 27 September 2016 via mobile

My Second stay in Der Europaische Hof. Worth every euro I paid. They really understand the hospitality business! Everyone who's working here give you a feeling that they own the hotel, they do the best they can to make you satisfied. One of the reasons I love Heidelberg is this hotel. It's full of history and art! I like to...

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Helpful?
Thank Mohammed Z
Caroline v, Inhaber at Der Europaische Hof Heidelberg, responded to this review

Dear Mohammed Z, thank you very much for your fantastic review and your very nice words. We are very happy that you really enjoyed the Europäischer Hof Heidelberg and you found the hotel "BEST IN TOWN". That ist great and that is what we aim for. ;-) Thank you very much also for your compliment concerning our colleagues. The really...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Guests quite simply expect more from an owner-managed hotel. More individuality. More heart. More personality. As one of few privately run 5 stars superior hotels, The Europäischer Hof frequently goes one better. Since 1865, guests from all over the world have enjoyed the unique flair of this hotel, which is located close to Frankfurt and Stuttgart. The name of our establishment stands for all that is best in European hotel culture and for exceptional standards of service. Official listings have rated the Europäischer Hof Heidelberg as the finest hotel in Heidelberg and in the Rhine-Neckar Metropolitan Region. The hotel is a Certified Business Hotel, Certified Conference Hotel, and certified as conforming to the pharma code. Accordingly, offers everything you expect of a professional business hotel. ... more   less 

Additional Information about Der Europaische Hof Heidelberg

Address: Friedrich-Ebert-Anlage 1, 69117 Heidelberg, Baden-Wurttemberg, Germany
Region: Germany > Baden-Wurttemberg > Heidelberg
Price Range: £182 - £398 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Der Europaische Hof Heidelberg 5*
Number of rooms: 118
Reservation Options:
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Hotel Style:
#2 Luxury Hotel in Heidelberg
#3 Business Hotel in Heidelberg
#6 Romantic Hotel in Heidelberg
#11 Family Hotel in Heidelberg
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Questions & Answers

Here's what travellers have asked, with answers from Der Europaische Hof Heidelberg staff and other travellers.
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Questions? Get answers from Der Europaische Hof Heidelberg staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the inner courtyard were very quiet”
 of 5 bubbles Striker709, 28 Nov 2016 | Read review
“I prefer a room that overlooks the Garden area, above the water feature.”
 of 5 bubbles kr60gm, 31 Oct 2016 | Read review
“Try for a room that faces into the courtyard.”
 of 5 bubbles Sportshortt, 1 Oct 2016 | Read review
“Inner courtyard rooms have a nice view and are quiet”
 of 5 bubbles Anglophile13, 17 Aug 2016 | Read review
“Make sure that you book the renovated rooms.”
 of 5 bubbles khaledalsheikh, 26 Jul 2016 | Read review
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