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Steigenberger Graf Zeppelin

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Traveller (419)
Room & Suite (221)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Silver level
The ,,Steigenberger Graf Zeppelin" is one of the top addresses in the swabian metropolis of Stuttgart. Following extensive remodelling, the hotel inspires guests with a mix of timeless elegance and modern design. The 117 luxurious rooms and 38 suites not only offer mere comfort, they also exude an ambiance in which you will immediately feel at home. Red lacquered surfaces create exciting accents against the elegant dark woods - while the warm colour tones, leather and fabrics invite you to simply sit back and relax. The rooms' technical equipment also leave nothing more to desire: flat-screen TVs with connections for notebooks and MP3 players are standard in every room category. Three restaurants offer Swabian kitchen to award-winning cuisine, an exclusive cigar lounge, a breathtaking spa, 11 modern conference rooms: the Steigenberger Graf Zeppelin is at the puls of the city. The WLAN is free of charge!
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Property amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Airport Transportation
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
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Room features
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Centrally Located
Green
HOTEL CLASS
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
51Restaurantswithin 0.3 miles
11Attractionswithin 0.3 miles
2,250Reviews
597Photos
18Q+A
96Room tips
Traveller rating
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Popular mentions
We organised a road show at this hotel and the entire banqueting and FnB team exceeded our expectations. The hotel and the banqueting spaces are stunning, with brilliant lighting and state of the art amenities. We had asked for a menu with Indian accents and it was perfectly
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Response from Graf_Zeppelin, Leiter Öffentlichkeitsarbeit at Steigenberger Graf Zeppelin
Responded 1 week ago
Dear esteemed guest, thank you so much for your outstanding feedback and kind recommendation! It is a great pleasure for us to hear that our team was able to organize an appropriate event for you while fulfilling all of your wishes. It is our daily goal to offer an individual and unforgettable experience to all of our guests. We hope to welcoming you back for a future occasion - whether it will be another event or overnight stay - and remain in the meantime with best regards Melanie Domin Steigenberger Graf Zeppelin
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I checked in I was asked for my credit cArd. I was advised they would charge 80€ per night for extras. I agreed and handed over my card. The next day I had a note under my door to contact reception reference my card. I went to reception to enquire and was told the issue was
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Response from Graf_Zeppelin, Leiter Öffentlichkeitsarbeit at Steigenberger Graf Zeppelin
Responded 2 weeks ago
Dear esteemed guest, thank you for sharing your feedback with us. We are deeply concerned hearing that we were not able to delight you during your stay at our hotel and we apologize for the inconvenience according to the occured miscommunication. Please rest assured that we discussed the issue with our team immediately to check our performance and avoid similar cases in the future. In relation to your room we would like to confirm that all of our rooms are equipped with a mini bar. It would be a pleasure if you consider our hotel again in the future to let us positively surprise you and we remain in the meantime with best regards Melanie Domin Steigenberger Graf Zeppelin
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Arrived at 12:45 pm and, although told my room was available, the extra charge for access 2.25 hours early was €50. Room rate was €240 for reference. After a long flight from the US and a train ride, this was not very hospitable, especially since I had a meeting across the
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Response from Graf_Zeppelin, Leiter Öffentlichkeitsarbeit at Steigenberger Graf Zeppelin
Responded 3 weeks ago
Dear esteemed guest, thank you for having taken the time to review your stay with us. We are truly sorry and highly commiserate the misscommunication and inconveniences during your arrival. If we have rooms available before our official check in time we do apply an early check in fee of 60.-€ until 1 pm and 30.- € until 3 pm. Needless to say that these apply for all of our guests. As an alternative we offer our Zeppelin Day Spa for our early arriving guests. According to insurance, a usage fee of 30.- € has to be charged as you are not yet a guest of our house. In your case we assume that the receptionist tried to offer you to change in the spa area free of charge but phrased it ambiguous. Please rest assured that we already discussed the issue internally and will train our team accordingly especially in terms of communication. It would be a pleasure if you still consider our hotel again for a future occasion and let us positively surprise you. With best regards Melanie Domin Steigenberger Graf Zeppelin
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A five-star Hotel, across the street from the main railroad station with all the amenities. Excellent and rich breakfast buffett, fine dining and excellent service make a guest feel at home at the Steigenberger. A pool, cozy sauna and wellness area make your stay in Stuttgart
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Response from Graf_Zeppelin, Leiter Öffentlichkeitsarbeit at Steigenberger Graf Zeppelin
Responded 4 weeks ago
Dear esteemed guest, thank you so muich for your outstanding feedback! It is a pleasure to hear that you spent a memorable time with us and that we were able to delight you with all of our facilities and services. We also thank you for your compliments towards our team and your recommendation. It would be great to welcoming you back for a future occasion and we remain in the meantime with best regards Melanie Domin Steigenberger Graf Zeppelin
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This is a beautiful, stylish hotel in the middle of Stuttgart. Great location just across the main train station and at the start of the shopping street. Roomas are roomy,l and clean. Breakfast buffet was also really good. The spa is not so big but has the essentials bigger
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Response from Graf_Zeppelin, Leiter Öffentlichkeitsarbeit at Steigenberger Graf Zeppelin
Responded 4 weeks ago
Dear esteemed guest, thank you very much for your good evaluation. It is a pleasure to hear that you spent a memorable time with us and especially liked your room and our substantial breakfast buffet. We highly appreciate your constructive feedback according to the Zeppelin Day Spa. As a city hotel we are very glad to be able to offer a spa area of 500 m² to our guests and hope for your understanding that the space for a bigger pool or sauna is limited. Please rest assured that we still take your feedback very serious and will forward it to the responsible decision-makers. We hope to welcoming you back for a future occasion and remain in the meantime with best regards Melanie Domin Steigenberger Graf Zeppelin
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They do provide
1 vote
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Main railway station is next to the hotel. Go down to the lower level to the S Bahn trains, the S3 and S2 both go to the Flughafen (airport) you can get a ticket from the automatic machines (cash or card) or the counter if it's open. Trains are fairly regular but allow 30 mins for the journey.
1 vote
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Best for you to email the hotel directly. Sorry.
0 votes
Hi Rao1104 This is a common thing in Europe (perhaps you don't do it in Canada, I don't know). But its really no problem, they take your credit card details but never take any money out unless it is owed to them. Hope you enjoy your trip to Stuttgart, its a lovely city. Check out my review on Bakery Lang - a good place to have breakfast just round the corner from the hotel, also Ochs-n Willi for dinner one evening.
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"All the rooms are nice and spacious."
"Try to get a room higher than the 2nd floor for a better view of the city."
"Room is always great walk in closet helps and gives more space."
"Good Italian restaurant with reasonable prices called Valle is just around the corner. Train station is under construction"
"Make sure the heat works in your room if you are travelling in the Fall or Winter."
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PRICE RANGE
US$147 - US$331 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
steigenberger graf zeppelin stuttgartsteigenberger graf zeppelin hotel stuttgart
LOCATION
GermanyBaden-WürttembergStuttgartHauptbahnhof
NUMBER OF ROOMS
170
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