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The Westin Grand Berlin

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#84 of 663 Hotels in Berlin
Certificate of Excellence
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2,496 Reviews from our TripAdvisor Community

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Showing 1,584: English reviews
Las Vegas, Nevada
Reviewed yesterday NEW

The hotel staff was extremely accommodating to our necessary early check in, and our rooms were ready. The breakfast was to die for, everything you would expect from a fine German Hotel. The hotel was beautifully decorated for Christmas.

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Helpful?
Thank Colonelron
Croydon, United Kingdom
Reviewed 3 days ago NEWvia mobile

Just got back from Berlin - 4 night trip with my brother. We had booked a twin room but there seemed to be some sort of error in the booking and we actually got there to find a queen bed - no other rooms available and were told we'd have to come back and check everyday so he ended up...

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Helpful?
Thank misscharleyb
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review

Dear guest, thank you for your stay with us and for letting us know your thoughts. We regret that we could not impress you or to meet your expectations. If you give us a chance we would like to use it to impress you overly next time. The Westin Grand Berlin-Team, Andrea W.

London, United Kingdom
Reviewed 3 days ago NEW

More famous now perhaps as a location in the Bourne Supremacy film (watch Jason check in and Pam walk around the balcony overlooking the central atrium) this traditional hotel scores highly on customer service, comfort and the warmth of the welcome. It scores even higher on its location on Friedrichstrasse (though not its front door to be truthful which is...

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Helpful?
Thank Matthew H
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review

Dear Matthew, to meet and exceed our guest expectations is our first aim and we are always glad when getting a kind review in return. Thank you for sharing with us your impressions; it will help us to improve our service offer. Whenever you need a home for a while in Berlin, we hope to be your first choice again....

San Francisco, CA
Reviewed 4 days ago NEW

My wife and I stayed four nights and the Westin Grand over Thanksgiving weekend, and while we had no problems and enjoyed our stay, we both felt like something was missing from the usual SPG experience. For starters - and this is my warning to other SPG Platinum members - I was extremely disappointed with my "suite" upgrade. I used...

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Helpful?
Thank pw_sf
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review

Dear Guest, Thank you for taking the time to share your feedback and letting us know your impressions. We regret your disappointment in regards to the suite. Please ask upon check in for the room type so that we can make sure you will be happy with the room. We hope to welcome you back to our hotel very soon!...

London, United Kingdom
Reviewed 5 days ago NEW

On arrival we checked in and were asked why we were in town and we said it was my own and my dads birthdays... When the days came (one after the other) we were surprised by a bottle of champagne and a selection biscuits sweets and fruit after returning from our days out (one on one day the second on...

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Helpful?
1Thank My_Frank_Reviews
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review

Dear Guest, Thank you for your great review of our hotel! We are glad that you enjoyed your stay so much and that we could exceed your expectations. We really hope to see you again very soon. For now we wish you a joyful festive season. The Westin Grand Berlin-Team, Andrea W.

Rotterdam, Zuid-Holland, Netherlands
Reviewed 5 days ago NEW

This hotel is located perfectly, in fact between Brandenburger Tor and Berliner Dom. After a breakfast (extended buffet with a variety of choices) we started discovering the city by foot or by public transport. Metro is just in front of the hotel and will take you anywhere.

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Helpful?
Thank MirandaVanDerBurg
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review

Dear Miranda, we just say Thank you: for having chosen our hotel and for your nice comment. Your comfortable stay will hopefully encourage you to return one day! We are looking forward to your visit. The Westin Grand Berlin-Team, Andrea W.

Austin, TX
Reviewed 5 days ago NEWvia mobile

I absolutely love this properly. We visit Berlin yearly during Xmas and this is my absolutely favorite property. We have stayed in the Theme Suites, and they're just wonderful; it feels like you're stepping back into an 1800s mansion. The breakfast spread is unbelievable! It is definitely one of the best in Europe IMHO. It rivals The Westin Palace in...

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Helpful?
Thank saianel
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review

Dear Saianel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and had a good time with us. For now we wish you and you beloved ones a joyful festive season. The Westin Grand Berlin-Team, Andrea W.

Reviewed 1 week ago NEW

My Fiancee and I stayed here in November 2016, whilst visiting the Christmas markets in Berlin. The hotel itself is very clean, very elegant and there's not much to fault at all. We got upgraded on arrival as our room wasn't ready for us,which was good, how ever im not sure the Junior Sweet was that different to normal room!...

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Helpful?
Thank Adam J
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review

Adam, what a lovely comment and what a nice earn for our daily hard work. Our aim is to make your stay comfortable and memorable and we are happy that it worked. We hope you will keep us in a good memory and stay with us again, whenever you return to Berlin. Thank you for your patronage. The Westin Grand...

Kaarst, Germany
Reviewed 1 week ago via mobile

The hotel is conveniently located. Berlin at your fingertips for business or leisure. Lobby is nice and restaurant is good. Rooms are spacious but somewhat in need of update. My room was rather warm even after turning off the heating. The vent brought little to no relief and opening the window brings in road noise. Bed was very soft and...

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Helpful?
Thank hawk2500
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience and will use to comment to improve our service. If you give us a chance to earn back...

Redondo Beach, California
Reviewed 1 week ago

The front receptionist at check-in was amazing. I have been traveling for over 2 weeks at this point. Started in Portugal with habitat for humanity than a week in Germany, starting in Neuss and driving to Kassel area and finally to Berlin. We have been on the go and after returning the car and taking the train into Berlin, the...

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Helpful?
Thank MsTravelBug1970

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Staying in Mitte

Neighbourhood Profile
Mitte
The centre of Berlin, Mitte is most famous for sights like the Brandenburg Gate, Alexanderplatz, and Museum Island. The central location makes this one of the city's most expensive places to live. It is here the oldest traces of the city can be found, and evidence of some significant transformations, as well. The gangsters that once ruled the impoverished streets between Alexanderplatz and Hackescher Markt have given way to an international crowd pursuing fashionable designer clothes, the newest food trends and frequenting the many craft shops. Graphic designers have taken up residence in what used to be backyard barns and stables. There are still vestiges of the old days, however. The occasional housing complex is a reminder of the neighbourhood’s past. And if you look carefully, an old 1920s ball house nestled amongst the art galleries and exhibitions of Auguststrasse can still teach you how to dance the old fashioned way.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Food & drink at the hotel
Relish Restaurant & Bar
Relish Restaurant & Bar
Cuisines: German, European, French, International, Asian, Central European
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Famous location in the historic city centre, trendy district "Berlin-Mitte", on the corner "Unter den Linden"/ "Friedrichstrasse" and very well connected to all public transportation.Sights like Brandenburger Tor, Checkpoint Charlie, Museumsinsel and Gendarmenmarkt within walking distance. 400 Elegant rooms and suites, lavish lobby with grand staircase, restaurant, bar, summer terrace, spacious hotel garden, spa with indoor pool, fitness area, business center, 10 function rooms. Have a little relaxation and stay well! ... more   less 

Additional Information about The Westin Grand Berlin

Address: Friedrichstr. 158 - 164, 10117 Berlin, Germany
Region: Germany > Berlin > Mitte
Price Range: £88 - £257 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Grand Berlin 5*
Number of rooms: 400
Reservation Options:
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Also Known As:
The Westin Grand Berlin Hotel Berlin
Westin Hotel Berlin
Westin Berlin
Berlin Westin
Hotel Style:
#32 Spa Hotel in Berlin
#45 Business Hotel in Berlin
#63 Luxury Hotel in Berlin
#69 Romantic Hotel in Berlin
#70 Family Hotel in Berlin
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Grand Berlin staff and other travellers.
21 questions
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Questions? Get answers from The Westin Grand Berlin staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Prices I would say were mid to high range for Berlin.”
 of 5 bubbles matthewh170, 6 Dec 2016 | Read review
“Rooms at the courtyard may have less noise from the traffic.”
 of 5 bubbles MirandaVanDerBurg, 4 Dec 2016 | Read review
“Don't spend to much as i think its much of a much! lovely though”
 of 5 bubbles adamj535, 2 Dec 2016 | Read review
“We were upgraded. Ask for a top floor with a view.”
 of 5 bubbles warrenD190, 22 Nov 2016 | Read review
“Make sure you have a window!!!”
 of 5 bubbles pb4040, 20 Nov 2016 | Read review
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