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Mercure Hotel Berlin am Alexanderplatz

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Mercure Hotel Berlin am Alexanderplatz
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1,130 Reviews from our TripAdvisor Community

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Showing 381: English reviews
Tel Aviv, Israel
Reviewed 2 days ago NEW

Was Excellent! Staff members are so nice! All Accor Hotels are really nice and i will continue to be in your hotels all over Europe. Really Very comfortable room i had and i will come again soon! 😊 😊

Review collected in partnership with Accorhotels.com
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Helpful?
Thank kertzmann e
Istanbul, Turkey
Reviewed 1 week ago via mobile

Pros: Nice location, close to alexander platz Room is big, bathroom is new and clean which is very important. Heating is good. Sheets are clean. Cons: They didnt renew the towels and water The water is sold for 2euro, i think it must be free of charge. For 50 euro, breakfast could be included, but we went there knowing it....

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Thank Ceyda K
Reviewed 2 weeks ago via mobile

Good hotel, situated about 10 minutes walk from Alexanderplatz with tram stops right outside the hotel. Nice big spacious and clean room, a little noisy with the traffic outside though. David in reception was particularly helpful with directions and restaurant bookings, nothing was too much trouble.

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Thank Ruthielou69
Denmark
Reviewed 4 weeks ago

Around 10 min. walk from Alexanderplatz, but tram is available just outside the hotel. Rooms a bit worn out, on my bathroom the cover in front of one of the water gauges went off so that there was a hole through the wall, not the best impression. Internet unstable in the room, sometimes it worked, sometimes it didn´t. Chose the...

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Helpful?
Thank xazzo
AGON G, Leiter Front Office at Mercure Hotel Berlin am Alexanderplatz, responded to this review

Hello xazzo, Thank you for taking your time to tell us about your experience in our hotel - Our guests can have a breakfast from 9.00 euros per day / person. This Notice / this information we have to many requests from our guests already started and attached directly visible next to the entrance to the breakfast room and also...

Dilbeek
Reviewed 5 weeks ago

Reception friendly, helpful and professionel. Situation perfect (10 min on foot to Alexanderplatz) but public transport just across road. Breakfast very complete and well presented. Room 909 was "gigantic" but bathroom very small. A pity hotel is situated near a derilict building (gives an unsafe feeling). Ouside of hotel is very "East-German" but inside is nice. Contrary to hotel description...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Eddy V
AGON G, Leiter Front Office at Mercure Hotel Berlin am Alexanderplatz, responded to this review

Hello Eddy, Thank you for taking your time to tell us about your experience in our Mercure Hotel Berlin am Alexanderplatz. We appreciate our customer’s comments because they help us to improve our service. Sincerely, Steffen Hacker Front Office Manager

Nice, France
Reviewed 4 January 2017

It's about one kilometer from Alexanderplatz in fact, so not that near the subway and train stations. The hotel does not have a restaurant, and the surrouding area has none. The property is oldish but well maintained, the rooms are spacious, the bathroom had just been renewed. They serve a buffet breakfast with a rich choice of food. The WiFi...

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Helpful?
Thank Andrea M
AGON G, Leiter Front Office at Mercure Hotel Berlin am Alexanderplatz, responded to this review

Dear Andrea, Thank you for taking your time to tell us about your experience in our Mercure Hotel Berlin am Alexanderplatz. We appreciate our customer’s comments because they help us to improve our service. Our hotel is about 800 m from Alexanderplatz. And this is central. - Thank you again for sharing your experience, and we hope your next visit...

Reviewed 3 January 2017 via mobile

The room cleaning was the worst ever. They didn't even change the dirty towels we put in the floor - they hanged them up again!! And they didn't clean the room more than made the beds... we got woke up by the cleaners hitting the door with the vacuum cleaner every damn morning. Would not stay here again. Btw, breakfast...

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Helpful?
Thank Nadia H
AGON G, Leiter Front Office at Mercure Hotel Berlin am Alexanderplatz, responded to this review

Dear Nadia, Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to...

Poznan
Reviewed 21 December 2016

All rooms are very spacious and feel more like a suite as there are in fact 2 rooms, totalling 65 sq meters. The hotel location also is great also, as it is situated 5 min from the Alexanderplatz! Breakfast also was enjoyable, with a wide variety of options

Review collected in partnership with Accorhotels.com
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Thank K4346TSpatrickh
AGON G, Leiter Front Office at Mercure Hotel Berlin am Alexanderplatz, responded to this review

Hello, We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Bucharest
Reviewed 20 December 2016

I stayed at 315 - a nice, large and clean rooms with large balcony. Coffee and tea in your room, Coca Cola vending machine on the hall. Very pure internet signal. Cleaning staff did a gr8 job every day of our stay.

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Thank BozoBucharest
AGON G, Leiter Front Office at Mercure Hotel Berlin am Alexanderplatz, responded to this review

Hello, we very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Stockholm, Sweden
Reviewed 19 December 2016

Rooms were clean and service was pretty good. Breakfast was bland. Internet was basically non-existent. Location is pretty good, just a quick walk to Alexanderplatz and lots of local shops and restaurants nearby. Generally fine for a budget option, but I will probably spring for an upgraded hotel next time I'm in Berlin.

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Helpful?
Thank Margaret B
AGON G, Leiter Front Office at Mercure Hotel Berlin am Alexanderplatz, responded to this review

Hello Margaret, Thank you for taking your time to tell us about your experience in our Mercure Hotel Berlin am Alexanderplatz. We appreciate our customer’s comments because they help us to improve our service. Best regards, Steffen Hacker Front Office Manager

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Staying in Mitte

Neighbourhood Profile
Mitte
The centre of Berlin, Mitte is most famous for sights like the Brandenburg Gate, Alexanderplatz, and Museum Island. The central location makes this one of the city's most expensive places to live. It is here the oldest traces of the city can be found, and evidence of some significant transformations, as well. The gangsters that once ruled the impoverished streets between Alexanderplatz and Hackescher Markt have given way to an international crowd pursuing fashionable designer clothes, the newest food trends and frequenting the many craft shops. Graphic designers have taken up residence in what used to be backyard barns and stables. There are still vestiges of the old days, however. The occasional housing complex is a reminder of the neighbourhood’s past. And if you look carefully, an old 1920s ball house nestled amongst the art galleries and exhibitions of Auguststrasse can still teach you how to dance the old fashioned way.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
At the heart of Berlin life: The Mercure Hotel Berlin Alexanderplatz is in a prime location in the center of the capital, just a stone's throw from the Alexanderplatz U-Bahn, S-Bahn and local train stations. Our 158 spacious rooms and Suites are comfortably furnished and all feature WIFI. From Tegel Airport, the TXL bus goes directly to Alexanderplatz; from Schönefeld Airport, the RB14 takes you the short distance to the hotel. If arriving by car, parking is available at the hotel. ... more   less 

Additional Information about Mercure Hotel Berlin am Alexanderplatz

Address: Mollstrasse 4, 10178 Berlin, Germany
Region: Germany > Berlin > Mitte
Price Range: £60 - £140 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Hotel Berlin am Alexanderplatz 3*
Number of rooms: 150
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Also Known As:
Agon Am Alexanderplatz Berlin
Agon Am Alexanderplatz Hotel Berlin
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Hotel Berlin am Alexanderplatz staff and other travellers.
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Questions? Get answers from Mercure Hotel Berlin am Alexanderplatz staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask the reception when you order! Wishes are individual! My choice was a high floor.”
 of 5 bubbles per_olav_hagas, 19 Dec 2016 | Read review
“Ask for room away from road to avoid noise”
 of 5 bubbles 251rhyst, 27 Nov 2016 | Read review
“probably rooms on a upper level will be less noisy”
 of 5 bubbles SilviaC_10, 2 Nov 2016 | Read review
“Please air out rooms..if previous people were smoking”
 of 5 bubbles almonda2016, 31 Oct 2016 | Read review
“Mine had a balcony maybe 3-4 feet wide x 12 feet (or more--the width of the room). Empty window boxes (would have been nice to have them planted with fall-blooming flowers) and no patio furniture. This would be a near-luxe room were the balcony suitable to sitting with a glass of wine or cuppa joe. Bedding is very comfortable large duvets, huge euro-style square pillows, large 6-foot desk with lamp, plug-ins, phone, coffee pot, etc., Many floor and table lamps make it easy to keep the ambience without having ceiling lights on all the time.Huge "turn of the century Alexanderplatz" wall mural. Leatherette-covered loveseat opens to a 3rd bed. Lots of open space in the room--not at all crowded with furniture. But it could use one comfortable armchair with an ottoman and I would have been in heaven. All this for under 80E.”
 of 5 bubbles professorwaithe, 31 Oct 2016 | Read review
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