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About
#50 of 1,206 hotels in Berlin
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Platinum level
The Ritz-Carlton, Berlin has more than 303 guest rooms and suites and is located right next to the historic Potsdamer Platz. This superior 5-star hotel has won multiple awards and offers a unique setting in an ArtDecostyle and the highest level of outstanding service. POTS represents the modern German cuisine, while the elegant The Lounge pampers guests with quality teas and its own menu. The Curtain Club and the extravagant Fragrances are two of the city's top bars and complete the culinary ensemble the luxury hotel has to offer. To relax and unwind, an elegant wellness facility and the exclusive Club Lounge on the 10th floor welcome guests.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Indoor pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Evening entertainment
Taxi service
Wifi
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kids' meals
Wine / champagne
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Flatscreen TV
Bath / shower
Bathrobes
Interconnected rooms available
Room service
Seating area
Sofa
VIP room facilities
Wardrobe / wardrobe
Private bathrooms
Wake-up service / alarm clock
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
City View
Languages Spoken
English, Spanish, German
Location
100Great for walkers
Grade: 100 out of 100
112Restaurantswithin 0.3 miles
53Attractionswithin 0.3 miles
Potsdamer Platz 3, 10785 Berlin Germany
Name/address in local language
Getting there
Potsdamer PlatzBerlin S-Bahn2 min
Potsdamer PlatzBerlin U-Bahn4 min
Car HireSee car hire from £12/day
Nearby restaurants
Vedang - plant burger (Mall of Berlin)
614 reviews5 minAmerican
Restaurant Facil
956 reviews3 minInternational
Caffe e Gelato GmbH & Co. KG
482 reviews4 minCafe
Johnny's Bar
454 reviews6 minCaribbean
See all nearby restaurantsNearby attractions
The Holocaust Memorial - Memorial to the Murdered Jews of Europe
36,856 reviews6 minMonuments & Statues
SIXX PAXX Theater & Ladiesclub
162 reviews5 minNight Tours
Berliner Philharmonie
3,241 reviews6 minArchitectural Buildings
German Spy Museum Berlin
2,418 reviews4 minHistory Museums
See all nearby attractions3434Reviews48Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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We had a nice experience here. The bed was super comfy. We didn’t interact with anyone but the reception or doormen much, but they were all certainly super helpful and great with the effusive service which is characteristic of the brand. The only downside was you had to ask every day for things to be replaced in the room (like your loo roll or coffee or whatever) and nothing, not even water, is given complimentary (it was €15 for the 500ml Honor Bar bottle of Fiji). There were ice machines on the floors, which we thought was a nice touch from an American brand, but unfortunately these were all locked and you had to order through room service anyway.
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Date of stay: December 2023Trip type: Travelled as a couple
Room Tip: Avoid the hotel bar - better places, that are better value, outside
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I stayed in the junior deluxe suite during my recent visit, and found the accommodations quite pleasant. The room was well-appointed with a mini bar containing quality sprudelwasser that was refreshingly effervescent. The breakfast buffet offered an ample selection to start one's day. The attentive hotel staff also helpfully shared recommendations for exploring all that Berlin has to offer visitors. I was fortunate to find the same brand of sparkling water for purchase back home at a discounted price at my local Tesco as a nice memento. Overall, it was a positive and memorable hotel experience in Berlin.
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Date of stay: November 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Stayed during a business conference, bar at the lobby needs serious training and staffing boost. On 2 occasions the bar tenders were super short staffed (they told me), hence order was missed, order accidentally dropped, not very happy bar tender… to the point I get used to it and don’t order anything…
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Guest Experience Team , Gästeservice/Empfang at The Ritz-Carlton, Berlin
Responded 2 weeks ago
Dear Zijia_Xu, Thank you very much for taking the time to share your experience and reviewing The Ritz-Carlton, Berlin on Tripadvisor. We very much regret that we did not meet your expectations regarding our service quality in the lobby and bar area. Please be assured that we take your feedback and the comment from the employee extremely seriously, which is why we immediately investigated the matter. Our colleagues are subject to strict health and safety legislation and are obliged to document their working hours. This enables us to understand how long our colleagues work, whether the prescribed breaks between shifts were observed and, above all, whether departments were occasionally understaffed. We have investigated all these points in our system and cannot understand the comment regarding the understaffed department. However, please be assured that we will consult with the relevant department to ascertain the mood and also respond to their feedback through increased training in this area. Dear Zijia_Xu, I sincerely hope you will be returning to The Ritz-Carlton, Berlin. It would be our utmost pleasure to welcoming you back and to make sure that your next stay with us is a truly memorable one. You may gladly contact me directly for any assistance in the future. Cordially, Torsten Richter General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I loved this hotel. I found the service was excellent, great food, and very convenient location. Walking distance to Checkpoint Charlie, Holocaust Memorial, and museums etc and very close to transit. Highly recommended as a place to stay in Berlin
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Experience Team , Guest Services / Front Office at The Ritz-Carlton, Berlin
Responded 4 weeks ago
Dear TravelingJ2014, thank you very much for taking the time to share your feedback with us! It is a pleasure to hear that you enjoyed your stay as well as the surroundings and sights around our beautiful "Potdsdamer Platz"! If you are planning to visit Berlin again, please do not hesitate and let us know at any time. We are looking forward to welcome you again at your "home away from home". All the best,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not my usual experience at The Ritz , I was told breakfast and lounge is included as an ambassador which later they told me lounge is not but never told me about the breakfast. And got charged 100 euro per day for it They asked me about government ID maybe 4 times , if you offer this discount why you keep in asking. One time verification at check in is enough. Alarm went off 2 times once at breakfast and once the next day while taking a nap and both times we have to evacuate the building Construction is going on in front of the hotel and I was not informed at check in The don’t disturb sign was on and they still knock and open the door I requested the bed sheet to be changed but the duvet was not changed While breakfast charges was removed ( due to the fact that we were evacuated because of the alarm and because I was told it was included) I believe the guest relation didn’t know how to manage the issue and make a guest happy especially as ambassador elite member. Or maybe I had a high expectation as always with Ritz which they always stand by the name but not this time.…
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Date of stay: October 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Experience Team , Guest Services / Front Office at The Ritz-Carlton, Berlin
Responded 29 Oct 2023
Dear ahmedaD4658QZ, on behalf of all Ladies and Gentlemen, we want to express our sincere gratitude for taking the time to share your honest and detailed feedback with us. Thank you for choosing us as your home away from home for your recent stay. We highly appreciate to receive feedback such as yours, which will help us to improve our service continuously. The genuine care and comfort or our guests is our highest mission and we strive to provide all our guests with an unsurpassed experience in service and in product. We deeply regret that your expectations were not met during your stay and we sincerely apologize for any inconveniences you encountered. Rest assured that your feedback is of great importance to us and has been shared within the management team. It was a pleasure hosting you and we truly hope that we will have the chance to welcome you back as our valued guest and restore your trust in us. We would like to personally take care of all necessary arrangements for a memorable and pleasant time with us. Therefore, please do not hesitate to contact us for assistance at any time. We are at your full disposal. Kind regards from Berlin, Your Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed in Ritz Carlton Hotel in Berlin in September 2023. It was a business trip. In general the location of the hotel is really good, the interior is beautiful, rooms are comfortable, food is really good. Staff at the reception, cleaning staff and staff at the tea coffee area (especially Tatiana) were really helpful and did their work really well. But I would like to tell about the accident, which happened with me, while I was staying in the hotel. The accident occurred in a dinning area, while I was having a breakfast. I came to the dining room, put my plates with food on a table and put my medicine bottle next to my plates, I even had already opened a bottle with medicine. And also I would like to mention that my name was written on the bottle and the bottle was full of pills. I left my table for a moment to take some fruits, I stood a few meters away from the table. When I came back, I couldn’t find neither my plates, nor my medicine bottle. I started asking the staff, what happened. They couldn’t explain anything to me. I asked a manager to come. When the manager came to the dining area I explained what happened again. Finally my medicine bottle was given to me back, but the problem was that more than a half of the pills were wet. It seemed like they were pulled out from a trash bin and put back to the bottle. I was really upset and angry and unfortunately neither the manager, nor the rest of the staff weren’t eager to help me. I would like to say that the staff of the dining area aren’t up to the high standard of the Ritz Carlton. Which is really sad, because Ritz Carlton Hotels are well known all over the world due to their high level of service and well trained staff.…
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Date of stay: September 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Not the best location. A bit confusing during breakfast. No availability for a late checkout (just one or two hours to adjust to our flight time) without additional payment… meaning the room will be available anyway. Not much for what should be a great experience… first and last time here!
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Date of stay: October 2023Trip type: Travelled as a couple
Room Tip: Do not come
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Experience Team , Guest Services / Front Office at The Ritz-Carlton, Berlin
Responded 4 Oct 2023
Dear Pedro, best greetings from The Ritz-Carlton, Berlin and thank you very much for taking the time to share your honest feedback with us. We are always extremely delighted to receive feedback such as yours, which will help us to improve our service continuously. Furthermore, we would like to take the opportunity to thank you very much for choosing us as your home far away from home for your recent stay. Please accept our sincerest apologies that your recent stay with us was not satisfactory regarding location, the late check out which we unfortunately could not give due to high occupancy and the breakfast experience. Please rest assured that we take your feedback very serious as we would like all of our guests to feel comfortable at all times. The genuine care and comfort of our guests is our highest mission and we strive to provide all of our guests with an unsurpassed experience in service and in product. Even though we are not able to turn back time, we truly hope that we will have the chance to welcome you back one day as our appreciate guest and to restore your trust in us. Please let us know before you are planning to return - we would like to personally make sure that all necessary arrangements for a memorable and relaxing stay are in place. Please do not hesitate to contact us, if there is anything we may assist you with. Your Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Went here first time ever over a number of days in September and found out to my surprise club access is denied to even Lifetime Titanium VIPs unless an extra $150 is paid per day not just one time but every day. The breakfast benefit was also taken away that costs $120 per day for 2. Staying 7 days spending thousands of dollars means nothing here they want to bang every dollar out of my wallet no matter the status earned. To me this is poor business as I can stay anywhere so from now on in Berlin we will just stay elsewhere and so will our entire organization which buys lots of hotel rooms all year long. Myself I am at over 2,000 nights just at Marriott alone having spent over a million dollars in that time on hotels. For certain Lifetime Titanium Level deserves Club Access no charge without question the GM should rethink this bad decision. If decision is fixed we might return if it is not we will stay elsewhere where highest level status is treated accordingly by other 4-5 star ⭐️ chains we have status in. the Doctor Hit me with some BIG LOVE ❤️💕 and a helpful VOTE! Written 10.03.2023 by the Doc! “Happiness is good health plus being with the people you like”…
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Date of stay: October 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Here for the marathon. Great service, comfortable rooms. The staff was helpful. Afternoon tea was pricey for what you received, but it's always relaxing and the tea sommelier was very helpful. The Club was a nice respite. Good location.
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: The spa is really just one treatment room. A little disorganized as there was nowhere to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Experience Team , Guest Services / Front Office at The Ritz-Carlton, Berlin
Responded 26 Sept 2023
On behalf of all Ladies and Gentlemen, we want to thank you for sharing your wonderful feedback regarding your experience at The Ritz-Carlton, Berlin! Be assure that we gonna share it with everyone on the Hotel! We are delighted that you enjoyed your time with us and are already looking forward to your next visit. It was truly a pleasure hosting you! Kind regards, Your Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My thanks to Felix, Lena, Sarah, Natalia (F&B), Alper and Iraklis. They shine! They all went above and beyond. Thank YOU. The property has many shortcomings especially associated with housekeeping. Some of the team members, especially during the "turn down:" shift are in need of taking a shower or be reminded of simple but critical hygiene rules. Room service is a hit-and-miss. Sometimes it is served cold and soggy, other times is on time and at the right temperature. DND is just a suggestions as sometimes it is ignored. Unfortunately, even after the change in providers, the WIFI is intermittent and unreliable. The room service's QR code is very "buggy" or does not work at all. The sauna and the steam room are unattended and unfortunately broken or below the optimum temperature (most of the times) The concierge team is arrogant and inefficient. My poor German was corrected by one of the "Gold Keys", instead, he should learn english as he completely messed up my dinner reservation and plans. The air conditioning is weak, but that is "Green Germany"for you. Breakfast service is slow and approximate, unless you are lucky and are served by Ms. Natalia Ledva. The common areas are spotless, the location is central and convenient, the bell staff is excellent. Transportation is nearby and readily available. …
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Date of stay: August 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
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PRICE RANGE
£297 - £359 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz-carlton, berlin hotel berlin, ritz berlin, ritz-carlton berlin, berlin ritz carlton
LOCATION
GermanyBerlinTiergarten / Mitte (Borough)
NUMBER OF ROOMS
303
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Claim Your ListingTHE RITZ-CARLTON, BERLIN - Updated 2023 Reviews (Germany)
Frequently Asked Questions about The Ritz-Carlton, Berlin
Which popular attractions are close to The Ritz-Carlton, Berlin?
Nearby attractions include The Holocaust Memorial - Memorial to the Murdered Jews of Europe (0.3 miles), SIXX PAXX Theater & Ladiesclub (0.2 miles), and Berliner Philharmonie (0.3 miles).
What are some of the property amenities at The Ritz-Carlton, Berlin?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Ritz-Carlton, Berlin?
Top room amenities include air conditioning, a flat screen TV, and an additional bathroom.
What food & drink options are available at The Ritz-Carlton, Berlin?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton, Berlin?
Yes, a parking garage and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Berlin?
Conveniently located restaurants include Vedang - plant burger (Mall of Berlin), Restaurant Facil, and Caffe e Gelato GmbH & Co. KG.
Are there opportunities to exercise at The Ritz-Carlton, Berlin?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at The Ritz-Carlton, Berlin?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Berlin offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ritz-Carlton, Berlin?
The staff speaks multiple languages, including English, Spanish, and German.
Are there any historical sites close to The Ritz-Carlton, Berlin?
Many travellers enjoy visiting Memorial of the Berlin Wall (1.8 miles), East Side Gallery (2.7 miles), and Gleis 17, Grunewald (4.7 miles).