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Leonardo Hotel Hamburg-Stillhorn

Traveller (65)
Room & Suite (47)
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About

Location
Cleanliness
Service
Value
Only a few steps away from the river Elbe, easy access to the motorway A1 and amidst the nature reserve Heuckenlock, the Leonardo Hotel Hamburg-Stillhorn conveys hanseatic warmth and an English country-manor-style. Not far away you will find the HafenCity — a metropolitan blend of culture, lifestyle and business. Therefore, the hotel is the ideal starting point for any kind of excursion. Kindly note that the sauna will be closed until 1.2.19 due to renovation works. Please accept our apologies for any inconvenience caused.
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Property amenities
Restaurant
Room service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
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Room features
Family Rooms
Non-smoking rooms
Good to know
HOTEL STYLE
Mid-range
Business
HOTEL CLASS
357Reviews
124Photos
0Q+A
13Room tips
Traveller rating
  • 66
  • 142
  • 91
  • 41
  • 17
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Popular mentions
This hotel, where many employees are friendly and many employees who forgot to do their work, is a hotel where busses with tourists arrive and where those bus-tourists are treated as kings and queens. The real tourists who paid the full fare for a room are treated many times as
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Response from André B, General Manager at Leonardo Hotel Hamburg-Stillhorn
Responded 21 Aug 2018
Dear Guest, thank you for taking time to rate our house. That you have felt like a second class guest we are very sorry. Of course this is not our standard. Each guest gets on request a small minibar in his room. This information can be found in the red information folder in your room. We hope to welcome you again soon. Kind regards André Bonitz - Operation Manager
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Stayed here for 1 night. Didn’t get much sleep at all. Booked here as it said it had aircon but it didn’t at all. The window didn’t open and we had one fan between 3 people in a room that was quiet large We chose this hotel as we had just stayed at the Leonardo in Berlin and
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Response from André B, General Manager at Leonardo Hotel Hamburg-Stillhorn
Responded 14 Aug 2018
Dear Bec, thank you for taking the time to share your feedback. We regret that you were so dissatisfied with your stay. Please be assured, that we are always willing to improve. For your positive words about our staff, we thank you. We hope to welcome you back to our hotel very soon! Kind regards André Bonitz - Operation Manager
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Room was exceedingly hot, staff sullen. We had an overnight stay with a coach trio, dinner was included but they did not provide enough food. Staff unhelpful. Would not stay here again! Charge for water from vending machine exorbitant.
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Response from Tina A, General Manager at Leonardo Hotel Hamburg-Stillhorn
Responded 18 Jun 2018
Dear Marree, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, i.a. Natascha Seba - Front Office Manager
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“We always ask for a specific room, because it's easier getting the dogs in and out from there. And I always get it. This time we were on our way to a book release and had to bring 200 kg of books to the room, so the easy access was particularly appreciated. Staff is so
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Response from Tina A, Manager at Leonardo Hotel Hamburg-Stillhorn
Responded 7 May 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tina Appel - Operation Manager
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The room is spacious and comfortable, but the hotel needs remodelling. Breakfast selection is good and staff is helpful. However, the location is in the outskirt of Hamburg, without access to public transportation.
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Response from Tina A, Manager at Leonardo Hotel Hamburg-Stillhorn
Responded 30 Apr 2018
Dear Danny, thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tina Appel - Operation Manager
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All photosTravellerRoom & SuiteDining
Photo provided by managementLeonardo Hotel Hamburg-Stillhorn
Meeting room
Photo provided by managementLeonardo Hotel Hamburg-Stillhorn
Large bathroom with double sink and extras
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"I tried only one which was large and well-serviced"
"Rooms on the south side are quieter- with open window"
"avoid the rooms with view to motorway"
"A room on a high floor is best."
"Ask for a room at the back of the hotel These rooms are more silent istead of the front of the estate. (entrance is facing to the highway)"
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PRICE RANGE
US$74 - US$160 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
leonardo hotel hamburg stillhorn
LOCATION
GermanyHamburg
NUMBER OF ROOMS
150
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