Steigenberger Hotel Hamburg
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Steigenberger Hotel Hamburg

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Panorama of the Deluxe Room at the Steigenberger Hotel Hamburg
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Steigenberger Hotel Hamburg
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About

4.0
#74 of 337 hotels in Hamburg
4.8 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
3.8 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Im Herzen der Elbmetropole liegt das Steigenberger Hotel Hamburg mit seiner typisch hanseatischen Architektur und Blick auf das Alsterfleet. In unmittelbarer Nähe unseres Luxushotels laden Shopping-Passagen zum Bummeln ein. Das historische Rathaus, die Innen- und Speicherstadt und die HafenCity erreichen Sie in nur wenigen Gehminuten. Unser Hamburger Haus verfügt über 235 erstklassig ausgestattete Hotelzimmer und Suiten mit gehobenem Interieur und modernen Annehmlichkeiten. Für Ihren Komfort sorgen Klimaanlage, Minibarkühlschrank, Flatscreen-TV, Schreibtisch sowie ein Safe. Genießen Sie kreative Fusionsküche im Stadthaus Restaurant & Bar. Unser Frühstücksbuffet wird im Restaurant am Fleet serviert.
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Property amenities
Car park
Wifi
Fitness Centre with Gym / Workout Room
Restaurant
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Banquet room
Sauna
Breakfast buffet
Breakfast in the room
Outdoor dining area
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Refrigerator
Radio
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
5.0 of 5 stars
HOTEL STYLE
City View
Luxury
Languages Spoken
English, German
Hotel links
Special Price:Winter Special: Up to 35% off

Location

Heiligengeistbrucke 4, 20459 Hamburg Germany
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Fuhlsbuettel Airport
Stadthausbrücke
2 minHamburg S-Bahn
Rödingsmarkt
3 minHamburg U-Bahn
2,916Reviews12Q+A80Room tips

Reviews
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Detailed Reviews
Christine E K wrote a review Nov 2023
Munich, Germany11 contributions26 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
What a wonderful hotel. The renovation did it good!
Have been to Hamburg again for a couple of days and stayed at the recently renovated Steigenberger. The new rooms are superbly appointed, give a lot of comfort and warmth. Super rain shower in the bathroom.
Sadly the new restaurant was not yet completed, but it is something to look forward to. The temporary bar is good and offers enough choices.
Gladly, the staff is still spot on and very friendly and helpful. Highly recommended.
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Date of stay: October 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
Room Tip: Ask for a room on the 5th floor, if you like easy access to the gym.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David G wrote a review Jan 2020
Puyallup, Washington124 contributions44 helpful votes
5.0 of 5 bubbles
The service in this hotel was amazing. The concierge helped me get taxi rides (there is an app for that), Guided me to the train station and gave me a schedule for the times I wanted to travel. They even had power converters available.

The room was spacious and comfortable, TV, Fridge, Desk, no microwave.

The bed was medium firm.

I had a great view of the canal and a church tower in the distance.

The room was warm and the AC did not help much, I opened the window, but could not leave them open at night (due to street noise).

The bath room was huge lots of room for a "big" guy, great shower. The tub was extra deep, I had a challenge getting in and out.

There were robes and slippers available

The breakfast buffet (comes with the room) was excellent, they served food fresh off the grill as well as fruits, cereals, yogurt, breads, meats. I would go back just for the breakfast.

It has a piano bar and restaurant.
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Date of stay: September 2019
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: I had room 240 and the view was great.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Moritz K, General Manager at Steigenberger Hotel Hamburg
Responded 19 Feb 2020
Dear Guest, It is great to receive such a positive feedback - thank you so much. I am pleased to hear that you enjoyed your great trip to Hamburg. I am glad you appreciate the efforts of my team to make all our guests completely happy. This is why we do hospitality: for our guests. It would be the greatest pleasure to welcome you again soon. With best regards from Hamburg Moritz Klein General Manager Steigenberger Hotel Hamburg
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Philip W wrote a review Feb 2020
Kuala Lumpur, Malaysia27 contributions49 helpful votes
4.0 of 5 bubbles
The hotel has a very stately feel. Staff are well trained and professional, but most importantly they were always helpful and polite. While the fitness center was under renovation, I found that the hotel was very wise to arrange for the use of the professional Fitness First gym which was just across the street. All well thought out!
Meeting rooms were clean and well set out.
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Date of stay: February 2020
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Moritz K, General Manager at Steigenberger Hotel Hamburg
Responded 21 Feb 2020
Dear Guest, Thanks a lot for this great review and your personal recommendation. I am glad you appreciate the efforts of my team to make all of our guests completely happy. This is why we do hospitality. I hope to welcome you back soon. With best regards from Hamburg Moritz Klein General Manager Steigenberger Hotel Hamburg
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Stockholmare58 wrote a review Oct 2023
Stockholm, Sweden81 contributions54 helpful votes
3.0 of 5 bubbles
This five star hotel has a perfect location in the centre of Hamburg, but still in a rather calm place with a small square with some restaurants and bars just outside the hotel entrance. Parking garage under the hotel, expensive. Very good breakfast. Big rooms, we had a very nice one with a view of the St Nikolai church monument. Slow check in - only one attendant at the front desk at check in time after four in a weekday afternoon is not acceptable. I felt a not unfriendly but stiff atmosphere in the hotel (or maybe I just had bad luck to see the same correct but very unpersonal front desk attendant both at check in and check out); I believe that as a guest in an expensive luxury hotel you deserve a smile and a friendly attitude. Not dog-friendly, dogs not allowed in the breakfast room, according to the front desk.
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Date of stay: September 2023
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lis and family D wrote a review Dec 2022
Herne Bay, United Kingdom68 contributions32 helpful votes
5.0 of 5 bubbles
This hotel is really central and convenient. The hotel was undergoing refurbishment but the disruption was completely minimised and didn't cause any problems at all. The rooms are spacious, well designed and attractive. There are lots of small attentions to detail too which really make a difference to your comfort. Breakfast is amazing. A massive variety to choose from and a long time window. We ate in the restaurant and the food was excellent. There were amazing views over Hamburg. The real strength of this hotel though is the staff. They are very efficient, very friendly and nothing is too much trouble. I highly recommend this hotel.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Moritz Klein, General Manager at Steigenberger Hotel Hamburg
Responded 23 Dec 2022
Dear Guest, Thank you so much for this tremendous review which you have given us! Although we are all hosts with heart and soul and it is therefore our self-image to make our guests' stay as pleasant as possible, your praise makes us incredibly proud. Such motivating words from our guests confirm that we have chosen exactly the right profession. It was a pleasure having you and we look forward to many happy returns! With best regards Moritz Klein General Manager Steigenberger Hotel Hamburg
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Donald F wrote a review Sept 2022
Los Angeles, California34 contributions59 helpful votes
5.0 of 5 bubbles
Fantastic service from Paulina. She checked me into the hotel efficiently. Told me all about the services offered by the hotel. She was friendly and helpful. I had asked her to help me pay a traffic ticket that was written in German. She read the ticket, translated and helped me figure out how to pay it. Thank you.

The hotel was under renovation but the room was very nice. It was quiet and had a nice view of the canal. The location is very central-walking distance to most sites and to the shopping areas. Would definitely stay here again.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Moritz Klein, Geschäftsführer at Steigenberger Hotel Hamburg
Responded 9 Sept 2022
Dear Guest, It has been a pleasure hosting you and it is great to receive such a positive feedback - thank you so much. I am glad to hear, that you enjoyed your time at our hotel and that you appreciate the efforts of my team especially from Paulina.I am very happy to pass on your positive feedback to her. The whole team is looking forward to your next stay with us. Best regards Moritz Klein General Manager Steigenberger Hotel Hamburg
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Michael D wrote a review Feb 2023
Dubai32 contributions9 helpful votes
5.0 of 5 bubbles
We chose the Steigenberger as our base to explore central Hamburg and enjoy the Christmas markets and it was the perfect choice.
The hotel is well located, easy walking distance to the major shopping streets and attractions such as the Rathausmarkt, St Nikolai and Elbphilharmonie. There are several supermarkets nearby and there was even a Christmas market right behind the hotel.
The room was clean, modern and spacious with good heating and ventilation.
The breakfast area at the top of the hotel has a panoramic view of the city, a wide range of food and efficient staff.
The front desk staff were extremely helpful, finding a specialist violin shop for us, making restaurant bookings and, having noted my coming birthday, surprising me with a small cake at breakfast.
Would definitely stay there again.
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Date of stay: December 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Moritz Klein, General Manager at Steigenberger Hotel Hamburg
Responded 21 Feb 2023
Dear Guest, Thank you so much for taking the time to share your wonderful experience with us. We are delighted that you enjoyed your stay and that our location was perfect for exploring Hamburg. We appreciate the kind words about our friendly front desk staff who went above and beyond to ensure your stay was comfortable and memorable! We are also very pleased that you enjoyed our breakfast area with its breathtaking views of the city, variety of options, and helpful staff. It is our pleasure to be able to serve you and we look forward to being part of more great memories in the future! With kind regards Moritz Klein General Manager Steigenberger Hotel Hamburg
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Ger wrote a review Dec 2023
Ireland4 contributions3 helpful votes
2.0 of 5 bubbles
The Good..
Hotel location in the centre of Hamburg is fantastic..
Rooms are very good, cleaned daily & the shower was brilliant…

The Bad..
We stayed for 3 nights - Saturday and depart Tuesday..
There is no bar…
The restaurant was only open for our first night - closed Sunday & Monday..
We weren’t aware of this.. We were told at reception there are many bars within 500 meters and they could show us where to go.. Nice prepared reply…
The lobby toilets are located downstairs beside the restaurant.
These were locked on Sunday & Monday. We were told we had to “go to our room” to use the toilet..
So it was in the front door and straight to our room for 2 of our 3 days.
That doesn’t represent our many hotel stays in the past. It more an apartment block feeling. And at more than an average of €300 per night we are very very disappointed..
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Moritz Klein, Geschäftsführer at Steigenberger Hotel Hamburg
Responded 8 Mar 2024
Dear Guest, thank you very much for choosing our hotel and for your review. Your detailed feedback on your recent stay with us is greatly appreciated. It is pleasing to hear that you found our central location convenient and our rooms to your satisfaction. It is our primary aim to provide a comfortable and enjoyable experience for all our guests and we regret if your experience wasn't up to the standard you expected. Our restaurant opening hours are posted on our website. We understand the inconvenience you may have experienced and we sincerely appreciate your feedback as it helps us to understand where we can make improvements. Thank you for bringing these matters to our attention. We hope to have the privilege of welcoming you back in the future to provide you with the exceptional stay you deserve. Best regards from Hamburg Moritz Klein General Manager Steigenberger Hotel Hamburg
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StEw_VN wrote a review Nov 2023
Ho Chi Minh City, Vietnam81 contributions76 helpful votes
1.0 of 5 bubbles
Stayed here for business.

The checkin was inefficient, I waited 15 minutes to be checked in.

The advertised facilities were not available; e.g. Sauna etc. They upgrade it at the moment; but then take it off your advertisement for heavens sake. I chose hotels based on that stuff.

The room is ok, not big, but also not too small. It is clean.

The room serviced is not good. They have a variety of 5 meals. I called them and it took 12 minutes and many attempts for them to pick up the phone for me to order a curry sausage. I arrived very late so I depended on the room service but this is just very bad for a hotel of this kind.

It is almost as if they do not want to do room service. It felt as if I bothered them.

Breakfast is good.

Service is anything but warm. I spend many nights per year in hotels and this is the coldest service without any kind of welcoming I have ever experienced in years.

I have returned once since and nothing changed.

Now th3ere is no way back.
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Date of stay: October 2023
2.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Moritz Klein, Geschäftsführer at Steigenberger Hotel Hamburg
Responded 22 Jan 2024
Dear Guest, Thank you for choosing our hotel and for your review. I am very disappointed to hear of your inconvenience and would like to apologise. We value your feedback and are sorry to hear that your stay with us didn't meet your expectations. Your experience with our check-in process and room service appears to fall short of the high level of convenience and customer care we strive for. I will discuss your concerns with our team to avoid such situations in the future. We take your comments on facilities and service very seriously. Your satisfaction is of the utmost importance to us and we always strive to provide accommodation and amenities that reflect this commitment. Your feedback helps us to understand where improvements can be made. We hope you'll consider returning in the future, and we'll do our best to make your next stay with us even more representative of our standards. Best regards from Hamburg Moritz Klein General Manager Steigenberger Hotel Hamburg
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Alexander F wrote a review Aug 2022
1 contribution
2.0 of 5 bubbles
Room and cleaning was fine, good options here.

Breakfast was 31 euro/each person, which was too expensive. So, that was a little too much, It wasn't worth it at all. Can recommend finding breakfast out in town instead.
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Date of stay: August 2022
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Moritz Klein, Geschäftsführer at Steigenberger Hotel Hamburg
Responded 12 Aug 2022
Dear Guest, First of all I would like to thank you for taking time to share your feedback. It is great to hear that you enoyed our newly renovated rooms. Nevertheless I am disappointed to hear about your inconveniences and I really would like to apologise for them. We do offer different breakfast options. We still have the opportunity to offer you a choice of different breakfast options. So you can choose between the breakfast buffet, our croissant breakfast and the continental breakfast. My team will be happy to give you recommendations on your next visit. It would be the greatest pleasure to welcome you back. With best regards from Hamburg Moritz Klein General Manager Steigenberger Hotel Hamburg
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Robin9250 asked a question May 2019
Venice, Florida12 contributions12 helpful votes
Are the rooms air conditioned?
Answer from RedMacca
Liverpool, United Kingdom458 contributions251 helpful votes
Yes. We never used it though as we went just before Christmas
Jen S asked a question Mar 2019
Jersey City, New Jersey3 contributions5 helpful votes
Hi there, how much does the laundry service at the hotel cost?
Answer from Nico558
Pretoria, South Africa1,169 contribution368 helpful votes
I can't give you exact details but it is professionally done (like only the German's can do), folde, starched on request and boxed. It is not that expensive and good calue for money. Same day service.
Karrie H asked a question Apr 2017
Petersham, Massachusetts, United States18 contributions11 helpful votes
Your website says that you have pay-tv in the rooms. How much does it cost to use the t.v.?
Answer from Aileen3
Anglesey, United Kingdom91 contributions30 helpful votes
Sorry can't help ....we didn't turn the telly on.
ninabooth asked a question Feb 2017
Hopatcong, New Jersey1 contribution
Are there hair dryers in the room?
Answer from Moritz K
4 contributions
Dear guest, all of our rooms are equipped with hair dryers! We are looking forward to welcoming you!
David C asked a question Feb 2017
2 contributions
what speed is the Internet connection?
Answer from Moritz K
4 contributions
Dear guest, thank you for your kind request! We offer free wifi up to 256 KB/s. We are looking forward to welcoming you soon! Best regards STEIGENBERGER HOTEL HAMBURG
Wanderer66969401478 wrote a tip Nov 2023
1 contribution
5.0 of 5 bubbles
"There is a lounge aside the breakfast are where you can have a drink in the evening and relax, not a real bar"
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Christine E K wrote a tip Nov 2023
Munich, Germany11 contributions26 helpful votes
5.0 of 5 bubbles
"Ask for a room on the 5th floor, if you like easy access to the gym."
Read full review
Suero20 wrote a tip Jul 2023
Frankfort, Illinois293 contributions112 helpful votes
5.0 of 5 bubbles
"Get the city travel card, this location makes it so easy to hop on and hop off to wherever you need to go!"
Read full review
Ethan Prater wrote a tip Nov 2021
Pacifica, California9 contributions13 helpful votes
2.0 of 5 bubbles
"Wait until renovation is complete"
Read full review
David G wrote a tip Jan 2020
Puyallup, Washington124 contributions44 helpful votes
5.0 of 5 bubbles
"I had room 240 and the view was great."
Read full review
Not the right property for you?
There are more places to choose from in the Hamburg area.
PRICE RANGE
£148 - £232 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
steigenberger hamburg hotel hamburg, steigenberger hotel hamburg, hamburg steigenberger hotel
LOCATION
GermanyHamburgNeustadt
NUMBER OF ROOMS
235
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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STEIGENBERGER HOTEL HAMBURG - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Steigenberger Hotel Hamburg
Which popular attractions are close to Steigenberger Hotel Hamburg?
Nearby attractions include SANDEMANs NEW Europe - Hamburg (0.3 miles), Hamburg Town Hall (0.3 miles), and St Nikolai Memorial (0.2 miles).
What are some of the property amenities at Steigenberger Hotel Hamburg?
Some of the more popular amenities offered include an on-site restaurant, a fitness centre, and a spa.
Which room amenities are available at Steigenberger Hotel Hamburg?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Steigenberger Hotel Hamburg?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Steigenberger Hotel Hamburg?
Yes, a parking garage is available to guests.
What are some restaurants close to Steigenberger Hotel Hamburg?
Conveniently located restaurants include Hanoi Deli Rathaus, Ristorante Buon Giorno, and Nord Coast Coffee Roastery.
Are there opportunities to exercise at Steigenberger Hotel Hamburg?
Yes, guests have access to a fitness centre and a sauna during their stay.
Are any cleaning services offered at Steigenberger Hotel Hamburg?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Steigenberger Hotel Hamburg?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Steigenberger Hotel Hamburg offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Steigenberger Hotel Hamburg?
The staff speaks multiple languages, including English and German.
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