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Sofitel Hamburg Alter Wall

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Traveller (1085)
Room & Suite (428)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The Sofitel Hamburg Alter Wall welcomes you in the heart of the Hanseatic city. Between the famous harbour and the town hall, only 1 km from the central railway station and 17 km from the airport, Hanseatic elegance meets French savoir vivre. Clear linesand light characterise our 241 rooms and 19 function rooms. Make the most of our exclusive spa area or enjoy refined Mediterranean cuisine in our modern restaurant with views over the Alster canal.
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Property amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Spa
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Public Wifi
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
River View
Centrally Located
HOTEL CLASS
Hotel links
Visit hotel website

Location

Full view
100Great for walkers
Grade: 100 out of 100
140Restaurantswithin 0.3 miles
37Attractionswithin 0.3 miles
2,910Reviews
1,173Photos
18Q+A
100Room tips
Traveller rating
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  • 97
  • 44
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Popular mentions
I just came back from a lovely weekend in Hamburg. The hotel was beautiful. Very clean and modern but it didn't feel oppressive at all. I think sometimes these posh hotels do. The room was not gigantic but it was the perfect size for two and again it was lovely. The bed was so
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Response from SebastianW3487, Director of Sales at Sofitel Hamburg Alter Wall
Responded 1 week ago
Dear RichardTooke, Thank you so much for your feedback and your kind words. We are more than happy to hear that you had a lovely stay in Hamburg and could enjoy all the services and perks our hotel has to offer. One of our main focus points regarding our room amenities is indeed the bed and bedding set. That’s why it’s glad to hear that our exclusive MyBed concept turned your night into a magnificent sleeping experience. Most importantly, we would like to thank you for your amazing feedback regarding our team and are happy that it could contribute to an unforgettable stay with us. We hope we can welcome you very soon in our hotel again and would like to invite you to follow us on Facebook or Instagram to stay tuned about the latest news from our hotel. Best regards, Your Sofitel Hamburg Alter Wall Team
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Nice location, good hotel but poor management. Terrible spa service and management. They messed our appointments twice, day one the lady got sick and they cancelled my appointment without notifying me, rescheduled for next day, they messed up the time again. Was very
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Response from SebastianW3487, Director of Sales at Sofitel Hamburg Alter Wall
Responded 2 weeks ago
Dear Neda59, Thank you very much for your detailed feedback. First of all, we are happy to hear that you liked the central location of our hotel. At the same time we would kindly like to apologize to you for the inconveniences caused regarding your spa appointment as well as the breakfast booking. Please be assured that this is not our standard and that we will take appropriate actions in order to improve our process handling in this case to avoid these kind of situations in the near future. We hope, that you nevertheless will give us the chance to convince you of our true individual service during your next time in Hamburg. Best regards, Your Sofitel Hamburg Alter Wall Team
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Good quite central location. Rooms are clean and very spacious, quite funnily designed though. Seems that fanciness and style counted, not so much the functionality. I would like to meet the interior designer who did these and ask what he was thinking :D Don't get me wrong
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Response from SebastianW3487, Director of Sales at Sofitel Hamburg Alter Wall
Responded 2 weeks ago
Dear 282jans, Thank you for your detailed feedback. We are glad to hear that you had an awesome stay with us and would like to thank you for your kind words regarding our rooms and its interior and bed.Last but not least we would like to thank you for your lovely words regarding our spa and breakfast facilities. At the same time, it is sad to hear that the functionality of the facilities hasn’t met your expectations and please be assured that we will forward your comment to our management and we look forward to welcome you any time soon again with us in Hamburg. Kind regards, Sebastian Werner Director of Sales & Marketing
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Hotel is within minutes of shopping streets and restaurants. Easy to get to by public transport. Check in was very efficient and staff very courteous and professional. The room was of a good size with a large barhroom. There was even a bathtub. Beds comfy and climate control
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Response from SebastianW3487, Director of Sales at Sofitel Hamburg Alter Wall
Responded 4 weeks ago
Dear Guest, Thank you so much for taking the time to share with us your lovely words. We are very happy to hear that we could indulge you with such a wonderful stay and we thank you for your positive feedback. Moreover, we will gladly pass on your comment to our team, because our biggest reward is the satisfaction of our guests. We hope to welcome you very soon again in Hamburg for an even longer Stay, so that you will be able to enjoy all the services and perks we have to offer – more importantly our wellness area. Kind regards, Your Sofitel Hamburg Alter Wall Team
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Stayed here 3 nights for NYE Hotel is in a GREAT location, literally behind the rathaus, very good for walking around the city: Hafencity, historical center, etc all by walking distance. Great breakfast with good timetable (until 12:00) The rooms are small. It was almost
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Response from SebastianW3487, Director of Sales at Sofitel Hamburg Alter Wall
Responded 4 Jan 2019
Dear Redc965, Thank you very much for taking your time to leave us your review regarding your stay. We are sorry to hear, that you were not overall satisfied with our performance during your stay. Though we are happy to hear that you enjoyed our breakfast buffet, we apologize for all circumstances, which appeared during your stay. Regarding the Spa situation, we have certain children opening-hours in our Spa (open for children under 12 until 7.30 pm), we are sorry if our team did not act correctly regarding the hours. We transferred your remarks considering the Spa to the responsible department, to make sure our team gets more aware of the situation. Furthermore, we are sorry to hear, that you did not like the room feature either. Our classic rooms have a size of 19 square meters, which certainly is not as spacious as the higher room categories (e.g. superior double room, luxury double room). In case of another stay, we recommend one of those categories, as they are featured with 27 square meters. We apologize if there were any misunderstandings considering the room size, such as features. We also transferred your remark about the minibar to the responsible department, to improve our service and avoid any possible misunderstandings considering the pricing or the complements. We hope that you give us another possibility to improve our performance and show that we take your comments very serious in order to make every guest feel welcome and appreciated. Kind regards, Your Sofitel Hamburg Alter Wall Team
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Photo provided by managementSofitel Hamburg Alter Wall
Exterior
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The naughty red-light over the bed ;)
Photo provided by managementSofitel Hamburg Alter Wall
Junior Suite
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The Sofitel was around $200 per night and does not include breakfast. I recommend a coffee / pastry shop for breakfast, a light lunch, and a nicer dinner. That will run 100-125 Euro per day for a couple.
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Great unassuming restaurant, within walking distance of the hotel, if you like fish is the Alt Hamburger Aalspeicher
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Yes it’s for free but seems to be closed frequently.
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We actually took a train from Copenhagen and took a taxi from the train station but we took the subway to the airport witch is only a block from the hotel the station you want to get off is call Stadthausbücke. Is the S1 line
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Sorry don’t really know, the doubles were really small anyway!
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"if i tell you how we get a super top room for regular price - it won't work anymore."
"Higher floors are quieter, south side rooms are bright and sunny with better view."
"River view not essential"
"fleet view is more expensive but not a real plus compared to city view"
"We stayed in room 4203. Room is on the third floor which makes it a bit weirdly numbered. Even numbers: canal view, uneven: street."
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PRICE RANGE
US$161 - US$387 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel hamburg alter wall hotel hamburgaccor hamburg alter wallhamburg sofitel
LOCATION
GermanyHamburgHamburg-Altstadt
NUMBER OF ROOMS
241
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