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Sofitel Hamburg Alter Wall

Traveller (1081)
Room & Suite (427)
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Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
The Sofitel Hamburg Alter Wall welcomes you in the heart of the Hanseatic city. Between the famous harbour and the town hall, only 1 km from the central railway station and 17 km from the airport, Hanseatic elegance meets French savoir vivre. Clear linesand light characterise our 241 rooms and 19 function rooms. Make the most of our exclusive spa area or enjoy refined Mediterranean cuisine in our modern restaurant with views over the Alster canal.
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Property amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Spa
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Public Wifi
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
River View
Centrally Located
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:CHEAPEST ONLINE RATES!
Location
Full view
100Great for walkers
Grade: 100 out of 100
111Restaurantswithin 0.25 miles
25Attractionswithin 0.25 miles
Reviews & more
2,901Reviews
1,169Photos
17Q+A
100Room tips
Traveller rating
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  • 44
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Popular mentions
Hotel is within minutes of shopping streets and restaurants. Easy to get to by public transport. Check in was very efficient and staff very courteous and professional. The room was of a good size with a large barhroom. There was even a bathtub. Beds comfy and climate control
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Hotel's Favourite
We were very happy with our choice of hotel. We were looking for bed and breakfast for our city break, the room was excellent and the breakfast also very good, exactly as advertised. The stay was good value compared to alternatives and ideally located for us near to the city
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Response from SebastianW3487, Director of Sales at Sofitel Hamburg Alter Wall
Responded 18 Sep 2018
Dear Bob E, Thank you so much for your positive review. We are more than happy that you had a fabulous stay at our hotel and were able to enjoy all the services and perks that our hotel has to offer. Moreover, it is glad to hear that you cherished the central location of our hotel and hope you could enjoy all the sightseeing which was possible during your stay in Hamburg. We hope to see you soon in our hotel and indulge you with our outstanding, individual service. Best regards, Sebastian Werner Director of Sales & Marketing
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Stayed here 3 nights for NYE Hotel is in a GREAT location, literally behind the rathaus, very good for walking around the city: Hafencity, historical center, etc all by walking distance. Great breakfast with good timetable (until 12:00) The rooms are small. It was almost
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Response from SebastianW3487, Director of Sales at Sofitel Hamburg Alter Wall
Responded 2 weeks ago
Dear Redc965, Thank you very much for taking your time to leave us your review regarding your stay. We are sorry to hear, that you were not overall satisfied with our performance during your stay. Though we are happy to hear that you enjoyed our breakfast buffet, we apologize for all circumstances, which appeared during your stay. Regarding the Spa situation, we have certain children opening-hours in our Spa (open for children under 12 until 7.30 pm), we are sorry if our team did not act correctly regarding the hours. We transferred your remarks considering the Spa to the responsible department, to make sure our team gets more aware of the situation. Furthermore, we are sorry to hear, that you did not like the room feature either. Our classic rooms have a size of 19 square meters, which certainly is not as spacious as the higher room categories (e.g. superior double room, luxury double room). In case of another stay, we recommend one of those categories, as they are featured with 27 square meters. We apologize if there were any misunderstandings considering the room size, such as features. We also transferred your remark about the minibar to the responsible department, to improve our service and avoid any possible misunderstandings considering the pricing or the complements. We hope that you give us another possibility to improve our performance and show that we take your comments very serious in order to make every guest feel welcome and appreciated. Kind regards, Your Sofitel Hamburg Alter Wall Team
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Great. Check in took awhile, but it was the 30 of December and everyone was checking it. So what. The room was great. we had a view to the brand new opera house. the location was awesome. we were in walking distance to everything. we used a different parking garage - okay we get
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Response from SebastianW3487, Director of Sales at Sofitel Hamburg Alter Wall
Responded 2 weeks ago
Dear Kat N, Thank you very much for taking your time to give us your review. We are pleased to hear, that you had such a wonderful time while staying here. As our philosophy is “feel welcome” we are more than happy that our team could convey this spirit towards you and your husband. We would be very pleased to greet you here anytime soon again to provide another magical stay for you. Kind regards, Your Sofitel Hamburg Alter Wall Team
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My husband and I stayed at the Sofitel Hamburg Alter Wall and found it to be a wonderful and friendly place to stay. One of the pro's was that it was within walking distance to many of the attractions. We would definitely stay there again if and when we return to Hamburg on
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Response from SebastianW3487, Director of Sales at Sofitel Hamburg Alter Wall
Responded 2 weeks ago
Dear Jeanette B, Thank you very much for those warm words. We are more than happy that we could provide a magnificent stay to you and your husband. According to our philosophy “feel welcome”, we are pleased to hear that we could successfully convey this spirit during your stay. We are sending our dearest wishes to greet you here again soon. Kind regards, Your Sofitel Hamburg Alter Wall Team
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The Sofitel was around $200 per night and does not include breakfast. I recommend a coffee / pastry shop for breakfast, a light lunch, and a nicer dinner. That will run 100-125 Euro per day for a couple.
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Great unassuming restaurant, within walking distance of the hotel, if you like fish is the Alt Hamburger Aalspeicher
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Hello. is the pool and sauna free to use for guests staying in the hotel?
Yes it’s for free but seems to be closed frequently.
1 vote
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We actually took a train from Copenhagen and took a taxi from the train station but we took the subway to the airport witch is only a block from the hotel the station you want to get off is call Stadthausbücke. Is the S1 line
1 vote
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Sorry don’t really know, the doubles were really small anyway!
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"if i tell you how we get a super top room for regular price - it won't work anymore."
"Higher floors are quieter, south side rooms are bright and sunny with better view."
"River view not essential"
"fleet view is more expensive but not a real plus compared to city view"
"We stayed in room 4203. Room is on the third floor which makes it a bit weirdly numbered. Even numbers: canal view, uneven: street."
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PRICE RANGE
US$159 - US$339 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel hamburg alter wall hotel hamburgaccor hamburg alter wallhamburg sofitel
LOCATION
GermanyHamburgHamburg-Altstadt
NUMBER OF ROOMS
241
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