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ARCOTEL Onyx

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#17 of 319 Hotels in Hamburg
Certificate of Excellence
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ARCOTEL Onyx
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711 Reviews from our TripAdvisor Community

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Showing 224: English reviews
switzerland
Reviewed 2 weeks ago

Good, clean, working hotel. I expected something better. For instance the room service is simply NON EXISTENT! Yes you have a zillion restaurants outside, next door even, but if you want a quiet dinner in the room while working, then you have a problem. The other issue is no face cloths to wash with. Yet very friendly staff, good breakfast...

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Helpful?
Thank gruyeresuisse
Marketing_Onyx, Marketing Assistant at ARCOTEL Onyx, responded to this review

Dear Guest Thank you for taking the time to tell us about your experience following your stay with us at the ARCOTEL Onyx Hamburg. We regret to read that we couldn't reach your expectations. We would like to tell you, that we offer a room service menu and extra wishes as a face cloth is not a problem for our...

Turku, Finland
Reviewed 29 October 2016

Very nice and modern hotel in the city of Hamburg (Not because of Reeperbahn))) Spacious and very modern room with wonderful view (I stayed in 7th floor). Perfect german breakfast and good location if you are going to fair. Highly recommendable.

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Helpful?
Thank Andrus_555
Marketing_Onyx, Marketing Assistant at ARCOTEL Onyx, responded to this review

Dear Andrus, we are pleased that you have taken the time to share your experience with us and thank you for your kind words. We are delighted to read that you have enjoyed your stay with and look forward to welcome you back in Hamburg soon. Kind regards, Hanna Langbehn Marketing Assistant

Brussels, Belgium
Reviewed 27 October 2016

To be honest, we only had one gripe about this hotel - one to do with language: switch on the TV and you have over 40 TV stations all in German. We're international travellers (Arcotel is an international chain) and we like channels in other languages, particularly English. Yet we could not find anything in English. When we mentioned that...

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Helpful?
Thank TaxiFaber
Marketing_Onyx, Marketing Assistant at ARCOTEL Onyx, responded to this review

Dear TaxiFaber, Thank you for taking the time to tell us about your experience following your stay with us at the ARCOTEL Onyx Hamburg. Our staff is always striving to give the best service possible and therefore we are very happy to get such a positive review like yours. We are happy to forward this to our bar-staff. Thank you...

Lausanne, Vaud, Switzerland
Reviewed 26 October 2016

Ideal location, large and comfortable lobby, vast rooms with modern design, (not too) busy breakfast room. A bit expensive and the queue for check-out was just too long. Nio restaurant next door is ideal for business travellers.

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Helpful?
Thank Francois G
Marketing_Onyx, Marketing Assistant at ARCOTEL Onyx, responded to this review

Dear Francois, Thank you for taking the time to tell us about your experience following your stay with us at the ARCOTEL Onyx Hamburg. We are delighted to read that you have enjoyed your stay with us. I apologize for the waiting time at check out. Unfortunately it leads to queues every now and then. We hope to welcome you...

Reviewed 21 October 2016 via mobile

Central for all we needed. Reeperbahn right at front door and short walks to Hamburg Port, harbour front, restaurants and parks. Top quality accommodation and service, lounge/bar ideal for pre-dinner catch-ups, restaurant. Easy access to public transport.

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Helpful?
Thank Wendy J
Marketing_Onyx, Marketing Assistant at ARCOTEL Onyx, responded to this review

Dear Wendy, thank you very much for your stay at the ARCOTEL Onyx and for sharing your experience with us. We are really glad to hear that you enjoyed your stay. Our staff is always striving to give the best service possible and therefore we are very happy to get such a positive review. Please do not hesitate to contact...

Reviewed 3 October 2016

I've been there in August 2016 for 3 nights. Its a nice small and clean hotel, with only elevators (not stairs). The rooms are clean, modern, big and with lovely windows. We had breakfast included (great variety of foods and drinks). The hotel is situated next to park, Reeperbahn street, port and not far from center of Hamburg. Minus: -...

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Helpful?
Thank Taro C
Amsterdam, The Netherlands
Reviewed 20 September 2016

On arrival check in was not the greatest and most welcoming however the rooms are spacious and comfortable and very quiet. The decoration is quite strange trying to be cool but not cool. There are some nice touches such as a stand attached to the wall containing 2 apples. There is a great selection of toiletries in the bath room....

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Helpful?
Thank redredrose666
Marketing_Onyx, Marketing Assistant at ARCOTEL Onyx, responded to this review

Dear redredrose666, Thank you for taking the time to tell us about your experience following your stay with us at the ARCOTEL Onyx Hamburg. It is great to hear you enjoyed the hotel and facilities. The design and ambience of the hotel is very positively received by most of our guests and we are sorry that you didn't like it....

Tenerife, Spain
Reviewed 16 September 2016

Its really well located. Close to subway, famous Reeperbahn, Stadium but still quiet. Interior design, well it's a matter of taste but surely not ordinary nor cheap. Clean, yes. Helpful staff, yes. Breakfast - dunno, I am not going to pay 19 EUR for a buffet breakfast when there is a bakery real close where I get a decent coffee...

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Helpful?
Thank Dennis F
Marketing_Onyx, Marketing Assistant at ARCOTEL Onyx, responded to this review

Dear Dennis, Thank you for taking the time to tell us about your experience following your stay with us at the ARCOTEL Onyx Hamburg. It is very rewarding for our team to be recognised for their friendly service. With our buffet breakfast we offer our guests a high quality and rich breakfast that corresponds to a brunch buffet, maybe you'll...

Reviewed 13 September 2016 via mobile

Room was very large with very comfortable bed. All staff encountered really friendly, pleasant and helpful Breakfast outstanding with a massive choice for meat eaters and veggies alike. Spa facilities great, spotless and limited but quiet and all I needed Finally, location perfect. Could not be better One of the best hotels I have stayed in for a business trip...

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Helpful?
Thank normalguyontrip
Arnold_Onyx, Marketing Massistent at ARCOTEL Onyx, responded to this review

Dear "Normalguyontrip" Thank you for your amazing review! Needless to say we are thrilled with such positive review. Thank you very much. Kind regards, Hanna Langbehn Marketing Assistent

Washington DC, District of Columbia
Reviewed 26 August 2016

I never have given a 5 star review to any hotel so far except this one deserves all 5 stars. When I first read the reiviews given by some people I was so foolish to believe the bad reviews that I almost wanted to cancel out -- but THANK GOD I did not do that due to lack of time....

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Helpful?
Thank Juli226
Arnold_Onyx, Manager at ARCOTEL Onyx, responded to this review

Dear Juli226, many thanks that you took your time to write a review about our hotel. We are very very pleased that you have enjoyed our product. It is always nice to read good reviews, especially when they are as detailed as yours. We will surely forward your positiv mentions to our team. We at ARCOTEL Onyx look very much...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
The ARCOTEL Onyx Hamburg is located directly on the Reeperbahn, at Millerntor. With its semi-transparent elements, the hotel’s façade alludes to the popular and rare semiprecious stone which gave the hotel its name, and attracts a lot of attention in Hamburg’s trendy neighbourhood of St. Pauli. Located conveniently in the heart of the city, the hotel is the perfect starting point for trips to the harbour, the historical Speicherstadt warehouse district, and visits to musical and theatre shows. High-quality materials and functional design create an atmosphere of extravagance and exclusive flair in the hotel’s interior. 215 spacious rooms and suites provide the best of modern comfort for a new generation of guests demanding a new level of service. The entire hotel has WLAN internet access. Our BAR WIENER CAFE provides the perfect place to socialise in a sophisticated lounge atmosphere. Bar snacks, delicious home-made cakes and refreshing drinks leave no wish unanswered. Guests who want to relax and unwind have free access to the attractive spa and fitness area of the ARCOTEL Onyx. And our high-end seminar room is equipped with state-of-the art technology to create a professional meeting atmosphere. ... more   less 

Additional Information about ARCOTEL Onyx

Address: Reeperbahn 1 A, 20359 Hamburg, Germany
Region: Germany > Hamburg > St. Pauli
Price Range: £71 - £199 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — ARCOTEL Onyx 4.5*
Number of rooms: 215
Reservation Options:
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Hotel Style:
#14 Luxury Hotel in Hamburg
#15 Family Hotel in Hamburg
#18 Romantic Hotel in Hamburg
#28 Business Hotel in Hamburg
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Questions & Answers

Here's what travellers have asked, with answers from ARCOTEL Onyx staff and other travellers.
3 questions
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Holley, New York
10 months ago

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Questions? Get answers from ARCOTEL Onyx staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The lower the less wait for elevators (four in parallel though)”
 of 5 bubbles FrancoisG939, 26 Oct 2016 | Read review
“Take room with breakfast included”
 of 5 bubbles taroc113, 3 Oct 2016 | Read review
“223 was good for me because it was quiet.”
 of 5 bubbles DennisF924, 16 Sep 2016 | Read review
“It is soundproof once you are in the room - but you have a window you can crack open for air if you wish- but then it is a little noisy.”
 of 5 bubbles Juli226, 26 Aug 2016 | Read review
“Spa area definitely worth utilising. Robes / towels provided and included in hotel room cost.”
 of 5 bubbles JamesBaldy, 1 Aug 2016 | Read review
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