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The Westin Grand Frankfurt

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Traveller (629)
Room & Suite (709)
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About

Location
Cleanliness
Service
Value
The five-star nonsmoking hotel The Westin Grand Frankfurt was carefully and elaborately renovated in 2007. It is blessed with an ideal location, just steps to the well-known Zeil shopping street and the exclusive Goethestrasse boulevard, within close proximity to all attractions in the city. The 371 newly designed rooms and suites are decorated in warm shades and tones and equipped with modern, comfy furniture and a flat screen television. The Heavenly Bed(R), a Westin innovation with special mattress, guarantees a good night's sleep. All rooms and suites have high speed internet, three telephones with integrated answering machines, as well as individually controlled air-conditioning. Furthermore, all rooms are equipped with an iron and ironing board, a safe and a Nespresso coffee machine. Access to the internet free of charge in lobby, restaurant and bar. Our 4 restaurants and bars offer new and familiar delights for your palate. You can choose between regional and traditional Japanese cuisine, a drink or a snack. The world is your oyster. The conference level offers 12 rooms, equipped with the latest conference technology, in various sizes: Events for up to 1,000 guests can be handled with ease; for festive banquets up to 320 guests can be accommodated. The new pool and fitness area is the ideal place to relax. Apart from a sauna, bio sauna and a swimming pool, we also offer you beneficial massages and personalised beauty treatments. Parking available for a fee.
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Property amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Spa
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Paid Internet
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
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Room features
Air Conditioning
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Centrally Located
Luxury
HOTEL CLASS
Hotel links
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Special Offer:Europe is on sale
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Location

Full view
100Great for walkers
Grade: 100 out of 100
140Restaurantswithin 0.3 miles
45Attractionswithin 0.3 miles
Contact
Konrad-Adenauer-Str. 7, 60313 Frankfurt, Hesse Germany
Getting there
Frankfurt Intl Airport8 mi
Mannheim Airport44 mi
Konstablerwache2 min
Eschenheimer Tor (Eschenheim gate)8 min
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1,566Reviews
1,383Photos
22Q+A
100Room tips
Traveller rating
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Popular mentions
Perfect location - river, sightseeing, shopping, restaurants; excellent staff - polite and helpful, nice and comfortable facilities, good variety and quality on breakfast, interesting ideas for the guest - jogging route and etc
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The fitness room was poorly maintained/supervised when I visited. I wanted to use a treadmill at 7am. Of four machines in the gym, two weren't working and one was busy. The one I used had instructions in German only and the touch screen controls didn't work properly so I
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Response from GMWestin F, General Manager at The Westin Grand Frankfurt
Responded 6 days ago
Dear Ronan C, Thank you very much for sharing your hotel experiences from your recent stay with us.This is very much appreciated and helpful as we are looking forward to fulfill our goals and to continuously improve our service commitment to our guests. Please accept our sincerest apologies that we were not able to fulfill your expectations and needs during stay. Be assured that we take your points of criticism very seriously and that we have already shared and talked to the Spa Manager in order improve these aspects and to retrain our associates. We hope you will give us the chance to prove that we can be better hosts whenever it brings you back to Frankfurt. Best regards The Westin Grand Frankfurt Hotel
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Had the opportunity to stay at the Westin for the first time in Frankfurt and was largely satisfied with my stay. It was a little disappointing to not get a room upon arrival around 11 AM that too in late January (assume off peak) - an issue that that US travelers need to be
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It is rather dated to 2007/2008, but it is a nice hotel with a quaint lounge for Platinum members. I had to open the window since the HVAC unit wouldn’t properly cool the room. It was a tad slow in the bar area on a Saturday, but there are really good restaurants within walking
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Response from GMWestin F, General Manager at The Westin Grand Frankfurt
Responded 1 week ago
Dear Realtravelingthomas, Thank you very much for sharing your hotel experience of your recent stay with us. This is very much appreciated and helpful as we are looking forward to fulfill and to continuously improve our service commitment to our guests. Please accept our sincerest apologies that we were not able to fulfill your expectations and needs during this stay. In regards to the old and outdated product, you might be happy to hear that we are in the planning stage of a renovation and while this is a lengthy process we will continue to train or associates to look at details to ensure that your next stay convinces you from The Westin Grand. We hope you will give us another chance – Be welcome. Kind regards from Frankfurt The Westin Grand Frankfurt
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First of, and it all goes downhill from there, if I feel you pretend to be something you aren’t: This is anything but a 5 star hotel. I seriously can’t come up with anything that would partially make it one - perhaps the bathrobe stuffed in the closet? Bathroom is sad,
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Response from GMWestin F, General Manager at The Westin Grand Frankfurt
Responded 1 week ago
Dear Big Traveler 002, Thank you for taking time to rate your stay with us. We do apologize if we came short of providing the service you expected from us and have the right to expect. While we are in process of planning a renovation this is a lengthy process. We mostly manage to cover short comes in product with our service. Unfortunately it seems this was also not the case. Please feel free to contact me directly on peter.reischl(at)westin.com to discuss more in detail. Again, please accept my sincere apologies. Sincerely Peter Reischl General Manager
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Not even close to 3-star. This is just one example of the worn-out appearance inside this building.
Worn out curtains
Dirty carpet
Professional photo exclusively commissioned by TripAdvisorThe Westin Grand Frankfurt
The Grand Deluxe Room at The Westin Grand Frankfurt
Professional photo exclusively commissioned by TripAdvisorThe Westin Grand Frankfurt
The Duplex Suite at The Westin Grand Frankfurt
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If I don’t remember wrongly the indoor heated pool should be opened all day except children can only be there from 10am -6pm
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No the hotel does not have a shuttle. The hotel is a block from the train station. A taxi is around 50 euros depending on the amount of luggage and which way the driver goes.
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Take a metro. Cheap, direct line, quick and stops right next to the hotel. Frankfurt (Main) Konstablerwache is the station where you have to get off.
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The room type with 2 beds is called twin-bedded room, the beds are queen-size. Best regards, Johanna Kleiser Executive Office
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"Go to a non-Starwood property."
"The gym is on the six floor if you want quicker access"
"Even number rooms face the street and are very noisy"
"I choose a Deluxe room which I did not like so I can't recommend this hotel to anyone!"
"Pay the extra for a club room, well worth it."
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PRICE RANGE
US$105 - US$497 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin grand frankfurt hotel frankfurtwestin grand frankfurtwestin frankfurtfrankfurt westin
LOCATION
GermanyHesseFrankfurtInnenstadt
NUMBER OF ROOMS
371
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