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Jumeirah Frankfurt

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1,158 Reviews from our TripAdvisor Community

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Showing 669: English reviews
Dubai, United Arab Emirates
Reviewed 7 April 2014

My first time in Frankfurt and this hotel has made a great first impression. From the central location and great views, to the excellent service and professional attitude, this hotel is a great choice for someone who wants to experience Frankfurt with luxury. During the 3 nights of my stay, the staff has presented a high level of hospitality, assistance,...

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Helpful?
Thank Osama M
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Osama M, thank you for posting your comments on TripAdvisor following your first stay with us. We are very happy to know, that you felt "home away from home" while staying at Jumeirah Frankfurt. Rest assured that your comments will be passed to the entire team. We certainly enjoyed looking after you and we hope to have the pleasure...

Belgrade, Serbia
Reviewed 1 April 2014

Really excellent hotel in terms of facilities , rooms , interior decoration , fantastic gym and the pool, however lacks a bit more for a 5 star hotel. First and foremost , the style of the 5 star hotel. You have to wait for a bell boy ...should have more luxurious towels... They have deals with taxi drivers who want...

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1Thank jasmina t
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear jasmina t, thank you for your feedback in regards to your recent stay with us. We are very sorry to hear, that your experience was far from satisfactory. Rest assured that your comments will be adressed by the respective department head. Especially your comments about the issue with the taxi's will be discussed in depth with the Concierge team...

Reviewed 31 March 2014 via mobile

Very good location in zeil street linked to modern mall I think best in city , bit overpriced and lack the sense and hospitality of jumaira international hotels and services they need to work more to enhance reception and check in/out process , welcomed us with arabian desserts for eid occasion

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Thank Khalaf73
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Khalaf73, thank you for posting your commnents on TripAdvisor following your recent stay with us. We are happy to know, that in general you have enjoyed your stay with us. We certainly enjoyed looking after you and we do hope to have the pleasure of welcoming you back to Jumeirah Frankfurt very soon again. Kind regards, Dagmar Woodward General...

Cairo, Egypt
Reviewed 23 March 2014

jumeirah Frankfurt is really the place to stay in away from home. it start with every one greeting you with your name and with a smile. the location of the hotel is unbeatable 2 minutes from zeil street. the property itself is ultra modern but with a very warm touch, very well maintained. the rooms are generous in size and...

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Thank Georgemalak
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Georgemalak, thank you very much for your lovely words following your recent stay with us. We are very happy to know, that you and your wife have enjoyed your visit with us and that everything was to your entire satisfaction. Rest assured that your comments will be passed on to everyone, especially to Olga and I know she will...

Vilnius, Lithuania
Reviewed 18 March 2014

i stayed there for 2 nights during business trip. the hotel is really very nice: stuff is very friendly, rooms are more than perfect, hotel pampers the guests with small gifts. the hotel has free entrance to the public gym with the pool - highly recommended. breakfast was a bit dissapointing - not much choice and one has to order...

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Thank vilija v
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Vilija v, thank you for your comments following your recent stay with us. We are happy to hear that in general you have enjoyed your visit and everything was to your satisfaction. Your comments about the breakfast have been noticed and adressed by our F&B department. We certainly enjoyed looking after you and I hope to have the pleasure...

Sydney, Australia
Reviewed 15 March 2014

Stayed 14 nights business with a bit of pleasure thrown in. Great location for shopping and for reaching the river some 5 or so minutes walk away. Stayed in a studio room which was very spacious, nicely furnished and comfortable. Service on check in was efficient and very attentive. There was a missed wake up call one day and a...

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Thank donethatalready
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear donethatalready, thank you for taking your time to post your comments on TripAdvisor following your recent stay at Jumeirah Frankfurt. We are very pleased to know, that you have enjoyed the features of the hotel and that everything was to your entire satisfaction. Please accept our apologies for the wrong wake up call. We certainly enjoyed looking after you...

London
Reviewed 13 March 2014

I've had the pleasure of staying at the Jumeirah Frankfurt numerous times for business and have just completed another visit. This is without a doubt one of my favourite hotels in the world. The personalised service is second to none. Staff are friendly, courteous and go out of their way to ensure that everything is to your individual taste. It...

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Thank Travelbloke82
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Travelbloke82, thank you for sharing your experience from your recent stay with us at Jumeirah Frankfurt on TripAdvisor. I am indeed very grateful for your loyalty to Jumeirah Frankfurt, having stayed here several times. I am also pleased to know, that every time you come, we always manage to ensure a pleasant stay. Rest assured that your comments are...

Winterthur, Switzerland
Reviewed 8 March 2014

We stayed the night before traveling to Australia but didn't want to be at an airport hotel. The location is very central and we were able to walk to the river and restaurants close by. It is also very close to the S-bahn station connecting directly to FRA airport in the morning. The rooms are very comfortable and as we...

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1Thank HaggisCH
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear HaggisCH, thank you for your positive feedback following your first stay at Jumeirah Frankfurt. My Team and I are very delighted to know, that you have enjoyed your stay with us. Rest assured that your comments will passed on to all those, who contributed to making your stay a more comfortable one. Thank you for staying with us and...

Dubai, United Arab Emirates
Reviewed 7 March 2014

As a Jumeirah brand, I were expecting a better quality at the arrival experience. Front Desk staff have a lack o hospitality! English need improvements. I trust LRA and LQA NEVER have been followed at the Front Desk, HK, and F&B venues. A very reasonable experience! My expectations as a Jumeirah fan? Much more to go as Madinat Jumeirah for...

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2Thank Vinicius F
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Vinicius F, Thank you for your comments following your recent stay with us. We are very sorry to hear, that you did not enjoy your stay and not everything was to your entire satisfaction. Rest assured that your comments will be discussed by the respective department heads for immediate improvement. Our staff has to undergo regular trainings, to keep...

London, United Kingdom
Reviewed 1 March 2014

The Jumeirah hotel is conveniently located near the banking district of Frankfurt. We stayed here one night from a Friday to a Saturday. Finding the hotel entrance with a car (even with Satnav) is not entirely straightforward, as the entrance is located behind two pollards in a driveway. A friendly concierge took our car keys, to park the car. Whilst...

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1Thank SBNLUK
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear SBNLUK, thank you for taking your time to write on TripAdvisor following your recent stay with us. We are happy to hear, that you have enjoyed in genral your visit with us. Your feedback about the car parking has been noticed. Please be informed that the parkade does not belong to the hotel, hence this will be charged seperately....

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  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
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Questions & Answers

Here's what travellers have asked, with answers from Jumeirah Frankfurt staff and other travellers.
19 questions
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County Dublin, Ireland
Birmingham, Alabama
Denver, Colorado
7 months ago
Los Angeles, California
4 months ago

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Questions? Get answers from Jumeirah Frankfurt staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Better for buisness and not for couples”
 of 5 bubbles Lenako_thalatta, 11 Mar 2017 | Read review
“Aim for a Panoramic room or a skyline room in order to get a nice view.”
 of 5 bubbles 55Yann55, 20 Feb 2017 | Read review
“A room up high gives wonderful city views.”
 of 5 bubbles Mlv62Perth, 30 Jan 2017 | Read review
“We like the high floors with a view of the Ziel pedestrian area.”
 of 5 bubbles RockyTop, 28 Dec 2016 | Read review
“The higher the floor the better the view.”
 of 5 bubbles 221RichardB, 7 Dec 2016 | Read review
5 of 5