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NH Collection Frankfurt City

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NH Collection Frankfurt City
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591 Reviews from our TripAdvisor Community

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There are newer reviews for NH Collection Frankfurt City
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Showing 244: English reviews
Tel Aviv District, Israel
Reviewed 2 weeks ago via mobile

The hotel is located in a very good place. The rooms are nice. A little bit plain. We had cigarets smell in the room The staff was very helpful Breakfast is very expensive - we passed it There are many nice restaurants around the hotel. Just near the main shopping street

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Helpful?
Thank kerensy
TBartz, Manager at NH Collection Frankfurt City, responded to this review

Dear kerensy, Thank you so much for having taken the time for this kind review. I am very sorry that your expectations have not been met at all during your stay with us. Indeed, our design color concept is mainly dominated by bright colors- which is of course subjective to each person's taste - was intended to give our guests...

Reviewed 2 weeks ago

Firstly the location of this hotel is great. A short 200m walk to the train station, and Zeil, which is the main shopping strip, and plenty of very nice restaurants in the vicinity (but may be pricey). I stayed here for 6 nights and it was pleasant but nothing exception. Upon entry the lady at the check-in counter was not...

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Helpful?
Thank Michael Q
TBartz, Manager at NH Collection Frankfurt City, responded to this review

Dear Michael Q, Thank you very much for taking the time to write this detailled review following your stay with us. We regret the fact we did not meet your expectations at all. We constantly aim to provide our guests with the finest of facilities and services. Please accept our sincere apologies for the inconvenience you have endured. Unfortunately I...

Reviewed 2 weeks ago via mobile

The hotel is very good and the rooms are perfect. Melanie and Sina helped us a lot at the reservation desk . They are very friendly . They fixed one of our problem within 5 minutes. Thanks to them for their kind service Best regards to them and the nh family

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Helpful?
Thank Tolga L
TBartz, Manager at NH Collection Frankfurt City, responded to this review

Dear Tolga L, Thank you so much for your wonderful review, it has been our absolute pleasure to welcome you and your friends to our NH Collection Frankfurt City. We feel much honored when reading through your comments and it will be my pleasure to share your comments with my colleagues as they will be happy to know that their...

Reviewed 2 weeks ago via mobile

The service ia very good, and we got perfect room. Highly recommended for all kind of vacation. We came for business trip and we got the room very early and . before time Samara listened to our needs and helped us with the room.

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Helpful?
Thank סמי ס
TBartz, Manager at NH Collection Frankfurt City, responded to this review

Dear סמי ס, Thank you very much for letting us know your thoughts on your most recent business stay at the NH Collection Frankfurt City. Also, thank you for your appreciation towards our central location as well as the great service delivered by our talented staff. The whole team puts in a lot of effort and commitment every day to...

Luxembourg City, Luxembourg
Reviewed 2 weeks ago

Samara was extremely accommodating and brought meaning to the word hospitality. Would definitely stay at this location again. Frankfort is an awesome city! I suggest you try the beer... also free champagne at breakfast, how great is that!

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Helpful?
Thank mkellman24
TBartz, Manager at NH Collection Frankfurt City, responded to this review

Dear mkellman24, Wow, what an amazing feedback! Thank you very much for your kind words! I am glad that you had a great time staying with us and that my team, especially Samara, was able make your stay even more enjoyable with their knowledge and friendliness. It is an honor to read how much you praise the service attitude in...

Wiesloch
Reviewed 3 weeks ago

The rooms have everything you need, good selection of toiletries, tea and coffee making facilities and very helpful staff. The breakfast caters for all tastes, lots of fresh fruit, cheeses, cooked breakfast, rolls, yoghourts etc. It is easy to walk to the museums and centre of town but is very quiet.

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Helpful?
Thank BrightoniaWiesloch
TBartz, Manager at NH Collection Frankfurt City, responded to this review

Dear BrightoniaWiesloch, Thank you for your valuable comment on your recent visit at our hotel. I am delighted to learn how much you enjoyed your stay. Thank you for the compliments, especially in regards to our colleagues who obviously managed to provide NH Collections service from the heart. My colleagues were happy to receive your praise. We all are looking...

Lansdale, Pennsylvania
Reviewed 3 weeks ago via mobile

This fantastic lady, Samara Strohmeier, helped me out with getting all settled in even though I was a bit early. The hotel is wonderful and the area is really interesting. I will definitely book again

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Helpful?
Thank typos459
TBartz, Manager at NH Collection Frankfurt City, responded to this review

Dear typos459, Thank you for your exceptional review! I truly enjoyed reading your comment. We are all very proud of this beautiful house and the service the whole team offers. It is always a pleasure seeing that we could transfer this feeling to our guests! It will be my pleasure to share you compliments with my team, especially with Samara....

Exeter, New Hampshire
Reviewed 4 weeks ago

Really nicely designed hotel. Perfect location, parking garage across the street, easy walk to museums, shops and restaurants. Excellent German style breakfast. Sauna, front desk was very nice. I enjoyed the room, stylish, and efficient.

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Helpful?
Thank Tom P
TBartz, Manager at NH Collection Frankfurt City, responded to this review

Dear Tom P, Thank you very much for your recent stay with us and your positive review. I am glad to learn that you enjoyed the design, the modern art pieces as well as the location of the hotel. It sounds like the ambience and atmosphere completely met your expectations and I am happy that you felt comfortable during your...

Reviewed 4 weeks ago

This hotel locates in the middle of city so good for shopping and sightseeing. Many nice restaurants including Japanese are close by. Room is clean and comfortable. Heating of the room worked perfect. Employees are friendly, namely Samara at the front desk helped me a lot. Will visit again. Sawada

Review collected in partnership with NH Hotels
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Helpful?
Thank Hiroyuki S
TBartz, Manager at NH Collection Frankfurt City, responded to this review

Dear Hiroyuki S, Thank you for your great review. I am delighted that you enjoyed your stay at our hotel. I am very aware of the importance of personal references and therefore truly appreciate that you recommend us to future guests. It will be my pleasure to share your praise with my team. We would love to welcome you again...

Tokyo, Japan
Reviewed 4 weeks ago

The location is very convenient, close to shopping center and many nice restaurants. Room is comfortable and design is very stylish. The staffs are very friendly and nice, especially, Ms. Samansa Straimeer was so kind. I will definitely recommend my friends and colleagues this hotel.

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Helpful?
Thank cat12342017
TBartz, Manager at NH Collection Frankfurt City, responded to this review

Dear cat12342017, Thank you for your valuable comment on your recent visit at our hotel. I am delighted to learn how much you enjoyed your stay. Thank you for the compliments, especially in regards to our colleagues who obviously managed to provide NH Collections legendary service from the heart. My colleagues were happy to receive your praise. We all are...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
The NH Collection Frankfurt City is ideally located in the center of Frankfurt/Main, the perfect starting point for shopping on the "Zeil", which is just two minutes away by foot, and to visit Frankfurt's historical sites, such as themedieval "Romer" landmark. ... more   less 

Additional Information about NH Collection Frankfurt City

Address: Vilbeler Str. 2, 60313 Frankfurt, Hesse, Germany (Formerly NH Frankfurt City Center)
Region: Germany > Hesse > Frankfurt > Innenstadt
Price Range: £69 - £308 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Collection Frankfurt City 4*
Number of rooms: 256
Reservation Options:
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Also Known As:
Nh Frankfurt City Hotel Frankfurt
Nh Hotel Frankfurt
Nh Hotels Frankfurt
Hotel Style:
#5 Luxury Hotel in Frankfurt
#10 Green Hotel in Frankfurt
#34 Romantic Hotel in Frankfurt
#51 Business Hotel in Frankfurt
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Questions & Answers

Here's what travellers have asked, with answers from NH Collection Frankfurt City staff and other travellers.
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Questions? Get answers from NH Collection Frankfurt City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“on the street view room- if you open a window it is very noisy”
 of 5 bubbles 472amirc, 17 Mar 2017 | Read review
“the rooms atg 5th floor,facing to the street”
 of 5 bubbles 113miriamb, 13 Feb 2017 | Read review
“Difficult to comment; we were on 4th floor and it was fine”
 of 5 bubbles VolvoC30, 16 Oct 2016 | Read review
“I choose upper floors in general”
 of 5 bubbles P4866ISstevep, 3 Oct 2016 | Read review
“top floors are better, go with7th”
 of 5 bubbles dnpsn, 26 Sep 2016 | Read review
5 of 5