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Citadines City Centre Frankfurt

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Citadines City Centre Frankfurt
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237 Reviews from our TripAdvisor Community

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Showing 125: English reviews
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London, United Kingdom
Reviewed 1 week ago

could have some vouchers about local views' or food recommendation. But, overall, i am very satisfied with it, near the hotel, there is a big shopping mall, can eat various food, and the price is reasonable.

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Thank XWD
Vito I, Manager at Citadines City Centre Frankfurt, responded to this review

Dear XWD, Thank you for your feedback which will be shared with my team. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again. Best regards, Vito Ingrassetto / Assistant Resindece Manager

New Delhi, India
Reviewed 2 weeks ago

Citadines City Centre Frankfurt is a nicely located property, very close to the main train station and right opposite a mall Skyline Plaza. The staff is very helping and amicable. I stayed here for 2 months in a serviced apartment and it was a pleasurable experience overall. The buffet breakfast is also quite vast and flavourful. I highly recommend the...

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Thank sakshij783
Vito I, Manager at Citadines City Centre Frankfurt, responded to this review

Dear Sakshij783, Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service, facilities and staff. We hope to see you again. Best regards, Vito Ingrassetto / Assistant Residence Manager

Reviewed 2 weeks ago via mobile

Decide to drive to Frankfurt on Sunday rather than face Monday traffic on the road from Berlin to catch our flight. We chose the citadines hotel on Europa alle. A new hotel in a newly developed part of town with lots of construction still underway. This was not a problem as the traffic was probably less due to the work....

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Thank Michael M
Vito I, Manager at Citadines City Centre Frankfurt, responded to this review

Dear Michael, It is good to hear that you liked our comfortable and modern apartments. I will pass your positive comments about the staff to my team. Best regards, Vito Ingrassetto / Assistant Residence Manager

Amerongen, The Netherlands
Reviewed 2 weeks ago

Used this hotel for the Musikmesse third time and was again impressed with the value for money! It is clean, comfortable with great staff and service. And very close to the Messe. You can park your car in their own garage for only € 18 and have free WiFi in your room.

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Thank Richard V
Vito I, Manager at Citadines City Centre Frankfurt, responded to this review

Dear Richard, Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again. Best regards, Vito Ingrassetto / Assistant Residence Manager

Tampa, Florida
Reviewed 2 weeks ago

Very near to the trade fair Very bad customer service I did not get what I paid for, room service is only once a week, no coffee bags in the room, we have to ask for what we need at the front desk and handle it ourselves

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Thank Aiman B
Vito I, Manager at Citadines City Centre Frankfurt, responded to this review

Dear Aiman, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience. We would like to take this opportunity to explain the concept of our Citadines brand. Citadines Apart’hotels offer cleverly configured spaces and a flexible services menu to allow our residents to customize their stay experience. In...

Singapore, Singapore
Reviewed 4 weeks ago

I arrived at the hotel before check-in time. Front desk tried to get me a room but was all full due to the ongoing fair. I was offered coffee/tea while I waited. As I needed to go for an appointment, they took down my mobile number and called me when the room was ready. My throat was feeling sore and...

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Helpful?
Thank PeiLui
Vito I, Manager at Citadines City Centre Frankfurt, responded to this review

Dear PeiLui, We are glad that you had an enjoyable stay. I will share your compliments with my colleagues. Thank you for sharing your experience and we look forward to welcoming you again. Best regards, Vito Ingrassetto / Assistant Residence Manager

Valencia, Spain
Reviewed 22 March 2017 via mobile

For Messe exhibition, really well placed. Close to skyline plaza and many restaurants. Nice and clean rooms. Small but practical kitchen inside rooms. To have the room cleaned, extra cost of 20€. Breakfast is also good. Enough for business visit.

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Thank David P
Vito I, Manager at Citadines City Centre Frankfurt, responded to this review

Dear David P, It is good to hear that you liked our comfortable and modern apartments. I will pass your positive comments about the staff to my team. Best regards, Vito Ingrassetto / Assistant Residence Manager

London, England, United Kingdom
Reviewed 22 March 2017

At the time we booked the hotel, it was about £20 cheaper than the similar hotels in Frankfurt city central. The hotel room was very clean. It is only 3 mins walk from the Skyline Plaza and it is also walking distant to the messe. The check in and check out is very efficient. The staff at the counter was...

Review collected in partnership with this hotel
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Helpful?
Thank Xinxin_lai
Vito I, Manager at Citadines City Centre Frankfurt, responded to this review

Dear Xinxin_lai, Thank you so much for choosing to stay with us and for your review. Kind regards, Vito Ingrassetto / Assistant Residence Manager

Bangkok, Thailand
Reviewed 12 March 2017

This hotel is my home. Because I have met Mr. Bronko, Mr. Vito, Mr. Timo, and Madame Anita there in my last visit. They provided the excellent service and good friendship to the guest. The hotel location is near the city. You can arrive there by bus. In front, there is a big plaza where you can shop. The lobby...

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1Thank Man on the Move V
Vito I, Manager at Citadines City Centre Frankfurt, responded to this review

Dear Vorravee, We are glad that you had an enjoyable stay. I will share your compliments with my colleagues. Thank you for sharing your experience and we look forward to welcoming you again. Best regards, Vito Ingrassetto / Assistant Residence Manager

Melbourne, Australia
Reviewed 12 March 2017

It's ok. Expensive for what it is, but that might just be Frankfurt... I'm not sure. Clean and staff are polite. Had problems with wifi, and any requests were ignored. But for an overnight it was comfortable

Review collected in partnership with this hotel
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Thank Emoow
Vito I, Manager at Citadines City Centre Frankfurt, responded to this review

Dear Emoow, It is good to hear that you liked our comfortable and modern apartments. I will pass your positive comments about the staff to my team. We apologize for the problem with the WIFI and we assure you that we are working with a high pressure on a solution. Sincerely, Vito Ingrassetto / Assistant Residence Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Citadines City Centre Frankfurt is the ideal location for any business or leisure traveller. The exhibition center, the concert hall and the congress center Kap Europa are all in short walking distance. Across the property you will find Skyline Plaza with 170 shops, restaurants and a relaxing roof garden.The Apart'hotel offers 165 units, from standard hotel rooms and Studios for up to 2 persons to One- and Two-bedroom Apartments for up to 6 people.WIFI is free in the entire property.Two meeting rooms, a business corner, breakfast lounge and a gym make your residence the best place to stay.For your convenience the property is entirely non-smoking. ... more   less 

Additional Information about Citadines City Centre Frankfurt

Address: Europa-Allee 23, 60327 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Innenstadt
Price Range: £72 - £180 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Citadines City Centre Frankfurt 4*
Number of rooms: 165
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Questions & Answers

Here's what travellers have asked, with answers from Citadines City Centre Frankfurt staff and other travellers.
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Questions? Get answers from Citadines City Centre Frankfurt staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the plug could designed used for USB, because sometimes, travelers forget to bring one adapter, if have USB for charge cellphone, that would be better. i know it is my responsibility, but if the hotel consider this, that would perfect. ”
XWD, 18 Apr 2017 | Read review
“Very satisfied .”
564stanleyc, 31 Jan 2017 | Read review
“Is was in a Studio room!”
J5673VPthomask, 24 Jan 2017 | Read review
“All rooms are completely non-smoking. I advise you not to try smoking even standing near the window. I do not know how sensitive is the fire safety system, but calling a fire brigade will cost you a hell of money )). As far as I remember, the rooms on the top floor are much bigger (probably more expensive), with a dining area, some kind of separate living room/space, extra toilet room, larger kitchenette, and a washing machine as a privilege. Wi-fi works perfectly in every corner of the hotel.”
elenapM9363JZ, 16 Jan 2017 | Read review
“Higher floors with balcony”
cmcquintas, 9 Oct 2016 | Read review
5 of 5