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Mercure Aachen Europaplatz

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Mercure Aachen Europaplatz
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377 Reviews from our TripAdvisor Community

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Showing 111: English reviews
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Ghent
Reviewed 2 weeks ago

I stayed in this Mercure because it was very close to where I needed to be. And, it's quite well located close to the highway as well. The hotel has it's own parking lot (upon arrival I got a parking ticket I could use during my stay). So all pretty good from that point of view. However, where most Mercure's...

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Helpful?
Thank PurplishCat
Management response:

Dear Sir and Madame Thank you for taking the time to tell us about your experience at the Mercure Hotel Aachen Europaplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important...

Ghent, Belgium
Reviewed 16 December 2016

poor room and restaurant quality part of the hotel under renovation, so noice from the workers starting at 7AM breakfast was moderate but dinner meal quality poor staff quality moderate location is good

Review collected in partnership with Accorhotels.com
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1Thank matthieus757
Christian C, Manager at Mercure Aachen Europaplatz, responded to this review

Thanks for your comment. The hotel is under renovation until 30.4.17. After this date we will greet our guests in the complete renovated hotel.

Winchester, United Kingdom
Reviewed 23 November 2016

Stayed for one night on our way home to UK from Germany. I would stay again. The room we were in was exceptional value for money and although as yet not refurbished, was a very good clean room. My only criticism is that the pillows were designed for Bilbo Baggins and not a 6'4" man. They were tiny!! There was...

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Thank pickblue
Christian C, Manager at Mercure Aachen Europaplatz, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive and negative feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality...

Ascot, United Kingdom
Reviewed 12 November 2016

Offers parking, wifi, and restaurant, although as I'd prepaid had some issues with my restaurant bill, but all was resolved with the helpful staff, so I have no hesitation in recommending the hotel. Often use Mercure in France, and this was easily their equal.

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Thank Neil R
Christian C, Manager at Mercure Aachen Europaplatz, responded to this review

Dear Mr. Neil, thank you for your feedback. We hope to see you soon, and without any difficulties with the restaurant bill. Have a nice day.

Soest, The Netherlands
Reviewed 30 October 2016

This hotel is easy to find. Offers free parking for Platinum members. Room is good as you may expect. Breakfast is buffet style with hot and cold choices. Once you walk in the restaurant area, just be aware at the rear is another large seating area. Friendly staff will help you to move.

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Thank PoggiBonsi2012
Christian C, Manager at Mercure Aachen Europaplatz, responded to this review

Thank you for your feedback. We hope to see you again.

North Bucks
Reviewed 26 October 2016

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Thank grumpyguts
Christian C, Manager at Mercure Aachen Europaplatz, responded to this review

Utrecht
Reviewed 12 September 2016

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Thank Pieter H
Christian C, Manager at Mercure Aachen Europaplatz, responded to this review

Prague, Czech Republic
Reviewed 30 May 2016

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Thank Theo L
Brussels, Belgium
Reviewed 10 May 2016

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1Thank SunnyKitty85
London, United Kingdom
Reviewed 5 May 2016

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Thank speedbird99

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Aachen Europaplatz staff and other travellers.
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Questions? Get answers from Mercure Aachen Europaplatz staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a room away from the building works while they continue.”
 of 5 bubbles pickblue, 23 Nov 2016 | Read review
“Equal numbers which are not on the streetside.”
 of 5 bubbles PieterH167, 12 Sep 2016 | Read review
“Choose preferably top floor, away from elevator”
 of 5 bubbles theol672, 30 May 2016 | Read review
“Take the top floors, rooms are quite good”
 of 5 bubbles Thermo1116, 8 Feb 2016 | Read review
“Try to get a room away from the elevator as they have vending machines there - very loud.”
 of 5 bubbles JJHamburg, 14 Jan 2016 | Read review
5 of 5