Mercure Hotel Bonn Hardtberg
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Mercure Hotel Bonn Hardtberg

Max-Habermann-Str. 2, 53123 Bonn, North Rhine-Westphalia Germany
Traveller (97)
Guest room
Room & Suite (41)
Lard petit-déjeuner
Dining (6)

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About

4.0
#10 of 78 hotels in Bonn
3.6 of 5 bubbles
Location
4.2 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
3.9 of 5 bubbles
Value
The 4-Star-Hotel Mercure Bonn Hardtberg is situated in quiet surroundings, with a view of Bonn and the Rhine Valley.Within the hotel, 142 contemporarily furnished rooms, 8 multifunctional meeting rooms, a restaurant serving regional dishes and a cosy bar.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Restaurant
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Baggage storage
Currency exchange
Parking
Wifi
Breakfast buffet
Vending machine
Banquet room
Meeting rooms
24-hour front desk
Dry cleaning
Laundry service
Room features
Desk
Housekeeping
Room service
Safe
Seating area
Flatscreen TV
Bath / shower
Complimentary toiletries
Telephone
Iron
Wake-up service / alarm clock
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
4.0 of 5 stars
HOTEL STYLE
Green
Family
Languages Spoken
English, German

Location

Max-Habermann-Str. 2, 53123 Bonn, North Rhine-Westphalia Germany
Name/address in local language
1,173Review6Q+A18Room tips

Reviews
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Detailed Reviews
Annette P wrote a review Dec 2023
4.0 of 5 bubbles
We were part of a coach party visiting Christmas markets in Koln and Koblenz. This hotel clearly is geared towards the business trade rather than tourist’s because of where it is situated and the car park was somewhat challenging for our coach driver. The restaurant does not open in the evenings at weekends so factor that in if you are staying during those times. Once armed with that information and you are prepared then you should enjoy your stay here. The hotel itself is clean, warm and comfortable. The staff are extremely friendly and so accommodating - particularly Erij and Kay who helped us out immensely on the Saturday night helping us order takeaway meals that were delivered to the hotel and enabling us to eat them at the bar. We found our room to be very comfortable and quiet - the housekeeping staff do an amazing job. The breakfasts are lovely and there is plenty to choose from. (I have to add that the hotel did have a meal ready for us on the Friday evening when we arrived but that was because it was agreed that we all paid in advance. Thank you to the catering staff for putting on a great spread and for coming in on your night off!)
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Date of stay: December 2023
4.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Check if the restaurant is open in the evenings during your stay.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Mercure Hotel Bonn Hardtberg
Responded 5 Dec 2023
Dear Annettepe, Thank you for taking the time to give us your feedback. We are delighted to hear that you found our hotel clean, warm, and comfortable, and it's heartening to know that our breakfast selection met your expectations. Our team, especially Erij and Kay, will be thrilled to know that their efforts to assist you on Saturday night made a positive impact on your stay. We regret to hear that the restaurant's weekend schedule was not ideal for your group, but we're glad that prior arrangements for dinner were satisfactory. It pleases us to learn that the quietness of our rooms contributed to a restful night's sleep and that our housekeeping team's dedication to cleanliness was noticeable. We hope to see you again in the future. Kind regards, Ihr Team vom Mercure Bonn Hardtberg / Your team from Mercure Bonn Hardtberg
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Eli20019 wrote a review Jan 2020
5.0 of 5 bubbles
The place is exactly same as the photos. The staff are really kind and help you by heart. They also speak english with you amd i highly recommend it.there are also some free parkings infront of the hotel to enjoy your stay easily.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from h0676, Front Office Manager at Mercure Hotel Bonn Hardtberg
Responded 7 Jan 2020
Dear Eli20019, thank you very much for your feedback. We are glad, that you enjoyed your stay in Mercure Hotel Bonn. We look forward to welcoming you soon in our hotel. Best regards, Your Team from Mercure Hotel Bonn Hardtberg
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Pearl wrote a review Jul 2023
3.0 of 5 bubbles
This hotel is not close to Bonn; city centre bit of in the middle of nowhere , no access to food or shops.
The longest checkin was at this hotel if they take this long they should provide a chair as checkin takes ages for one person. Hotel was not busy at all.
It is a bit of dated hotel, no room service, restaurant closes at 9pm limited choices. The room was basic no fridge and ask for amenities. The bed was a strange low bed, not European standard with thin layer of sheet and duvet.
No taxi service available if or airport pick up. Just did not seem 4* experience at all. No Accor member benefits. ( no water provided).
Breakfast- basic but at least some vegetarian options and some labelled and some not.
Checkout was a lot smoother and done well by the staff.
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Date of stay: July 2023
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Mercure Hotel Bonn Hardtberg
Responded 30 Jul 2023
Dear Minimalistic, Thanks for taking the time to review your stay at our hotel. We are glad to hear that you appreciated our breakfast options, including the vegetarian choices. However, we regret that some aspects of your stay did not meet your expectations. Our hotel is indeed located in a quieter area of Bonn, which some guests find appealing for a peaceful stay. We apologize if this was not to your preference. Regarding the check-in process, we will look into ways to improve our efficiency and ensure a smoother experience for our guests. As for the room amenities, we do offer minibars in our superior category rooms and suites. We also provide room service with cold snacks and hot meals available. Our beds are designed to provide comfort, and we are sorry if they did not meet your expectations. We do not offer a taxi service, but our staff is always happy to help arrange transportation for our guests. We value your feedback and will use it to improve our services. We hope to welcome you back again. Best regards, Ihr Team vom Mercure Bonn Hardtberg / Your team from Mercure Bonn Hardtberg
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Volkan K wrote a review Oct 2023
Istanbul, Türkiye
1.0 of 5 bubbles
Probably the most toxic working environment as otherwise the staff wouldn’t be this much hateful.

Me and my clients decided to have some drinks in the lobby bar before we go out for the dinner and Bartender Aidin served us and then we quickly had our drinks and headed out for the dinner but the he stopped us at the doorsteps to say "you have not paid the bill" which was true as we had totally forgotten that.. I apologised probably 10 times from him and we returned back to lobby to pay the bill but he was talking like "You are an adult and you should learn not to leave without paying" and I thought he was joking so I didn't say anything but he was still talking in German and I didn't understand anyword.. I didn't care and ignored his rudeness, paid 11 eur bill and left the hotel for the dinner..

we returned back to the hotel after 2 hours and wanted have some more drinks with my clients so sat in the lobby ordered our drinks and same waiter, Aidin served our drinks with the bill in the hand and I said "Can you please add it to the bill because we will sit longer and we will have more drinks, not only one. so I can make one payment instead". He rejected it and said "you have to pay now because you should learn not to leave your table without paying it so you are paying now, not later". he clearly told these in front of my clients and everyone else in the bar and he was clearly getting more rude as we talk. Everytime we ordered drinks he told me to pay it immediately unlike all of the other guests in the bar and even worse was we had to call him a couple of times to order as he was deliberately ignoring our table.
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Date of stay: October 2023
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Just pass this one if you can. Never seen bad service like this before
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Mercure Hotel Bonn Hardtberg
Responded 2 Nov 2023
Dear sir, thank you very much for your comment. I totally understand your concern and I can only apologize for this unpleasant experience that you’ve maid during your stay at our hotel. I talked to everyone who has been involved and understood, that you complaint already at the hotel. Our resident manager tried to explain to you the special circumstances with regard to the behaviour of our employee. He was completely overwhelmed with the situation and should of course have contacted his supervisor who was present on that evening too. Please be sure that we will discuss this in detail during a special meeting which has been scheduled for this week. Thank you very much for bringing this to my attention. I will personally take care of it. For now please accept my sincere apology and I hope that you will probably visit us again some time. It will be my pleasure to invite you and maybe we have the chance to meet each other. Best regards Robin Müller Cluster General Manager West
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Flavia C wrote a review May 2022
Sao Paulo, SP
1.0 of 5 bubbles
The hotel is far away from the city and there are no infrastructure around. The restaurant was closed for all guests and there was no food delivery in the room. There was no fridge, the telephone and TV did not work. The room was clean but the shower was changing the water temperature on its own - hell for or freezing cold. The reception did not know how to answer some basic questions like, what can we do when it is raining in Bonn?
The elevator was broken and not fixed, which was very stressful for may mother of 76 to climb to the 3rd floor.
The bar was closed on Friday and in the weekend, so no food was available.
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Review collected in partnership with Accorhotels.com
Date of stay: May 2022
1.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexander H wrote a review Jul 2022
1.0 of 5 bubbles
When you search a hotel where the staff most probably don't interrupt you while partying with your sports team go to the hotel Mercure in Bonn-Hardtberg.
I've been 2 nights in the hotel, in both nights one or even more sports teams made a huge mess. Of course teenagers are maybe loud, but at least from midnight onwards it should be quiet in every hotel.
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jo Dahmen, General Manager at Mercure Hotel Bonn Hardtberg
Responded 10 Jul 2022
Dear Alexander, we thank you very much for taking the time to write to us after your stay at the Mercure Hotel Bonn Hardtberg and deeply regret that the services provided did not meet your expectations. We sincerely apologize for the inconvenience caused. We wish you a wonderful time and stay healthy. Kind regards Your team from Mercure Hotel Bonn Hardtberg
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Victoria M wrote a review May 2023
+1
2.0 of 5 bubbles
The hygiene levels of the bedrooms were poor with Staines on the carpet. The bedding was too small for the bed with a single duvet on a double bed. the Hotel was very tired and messy. The swimming pool was empty and filthy. The hotel photos on the website does not reflect the truth unfortunately.
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Date of stay: May 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
998j_rgw wrote a review Jan 2020
Amelinghausen
4.0 of 5 bubbles
Quite a while, staying at this hotel! It is still a pleasure to be here, to get well served, good food, nice clean and well stuffed Rooms, close to Bonn down-town. So,let`s see, come and have a look.It`s worth!
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Review collected in partnership with Accorhotels.com
Date of stay: January 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from h0676, Front Office Manager at Mercure Hotel Bonn Hardtberg
Responded 17 Jan 2020
Dear 998j_rgw, thank you very much for your nice Review. We wich you a nice time. Best wishes from Bonn Your Team from Mercure Hotel Bonn Hardtberg
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Kajde wrote a review Jul 2014
Orimattila, Finland
3.0 of 5 bubbles
Quiet location in the middle of garden and trees. A little noise from the construction site next house. Small pool and bar in the garden. Free parking,
no minibar, good AC and large room. Staff, reception and restaurant, not professionals, maybe on their holidays. Food was good and also the breakfast. About 8 kms to Bonn downtown so easier with your own car.
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Review collected in partnership with Accorhotels.com
Date of stay: July 2014
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from h0676, Deputy Manager at Mercure Hotel Bonn Hardtberg
Responded 28 Jul 2014
Dear Guest, thank you for the review of your stay at the Mercure Hotel Bonn Hotel.We regret that we were not able to meet your expectations.We would like to thank you for staying with us and we hope to have another chance of hosting you again should your travels bring you back to Bonn. C. Eberth
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Jacques P wrote a review Sept 2019
France
4.0 of 5 bubbles
The hotel lays a bit outside the city Bonn, in a forest area. Taxi are available and can be called by reception . Hotel is a bit outdated but OK
Rooms ok basic, clean, nothing great bit fine for a short stay
Staff are friendly and helpful
Walking distance is a big supermarket
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Review collected in partnership with Accorhotels.com
Date of stay: September 2019
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from h0676, Front Office Manager at Mercure Hotel Bonn Hardtberg
Responded 21 Sept 2019
Dear Jacques P., many thanks for your nice review. We wich you a nice time and hope you will come back as soon as possible! Many Wishes from Bonn Sandra Zörner Reservation
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Answer from MauriceVE
Amstelveen, The Netherlands368 contributions93 helpful votes
Hi, towels are provided and we had a hair dryer in our room. Of course if you need more towels just ask reception, they are helpful.
Marcjturner71 asked a question Jun 2017
Huddersfield, United Kingdom11 contributions9 helpful votes
Can you tell me if there any English speaking channels on the tv in the room.
Answer from h0676
Yes of cause. have a nice day
reiziger62 asked a question Sept 2019
Amsterdam, The Netherlands86 contributions66 helpful votes
Hallo, heeft u ook een oplaadpunt voor elektrische auto op parkeerplaats?
Answer from h0676
Good morning Mac, the degree of hardness of our mattrasses is medium. Sorry we can't provide an extra hard one. Best regards Jo Dahmen
Jean-Luc L asked a question Oct 2016
Namur, Belgium44 contributions9 helpful votes
What is the price for breakfast ?
Answer from h0676
The breakfast cost 14€ per Person
Annette P wrote a tip Dec 2023
17 contributions5 helpful votes
4.0 of 5 bubbles
"Check if the restaurant is open in the evenings during your stay."
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Volkan K wrote a tip Oct 2023
Istanbul, Türkiye7 contributions
1.0 of 5 bubbles
"Just pass this one if you can. Never seen bad service like this before"
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Gelber155 wrote a tip Dec 2018
Gainesville, Florida179 contributions67 helpful votes
4.0 of 5 bubbles
"A room not facing the busy boulevard is much quieter."
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bethlauren1961 wrote a tip Oct 2018
South Wales, United Kingdom2 contributions
5.0 of 5 bubbles
"all rooms were in a good location"
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Whereintheworlf wrote a tip Jun 2018
188 contributions90 helpful votes
4.0 of 5 bubbles
"Business room has a bar fridge and sems to get more light during the summer months."
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Not the right property for you?
There are more places to choose from in the Bonn area.
PRICE RANGE
£67 - £87 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
accor bonn hardtberg
FORMERLY KNOWN AS
Novotel Bonn Hardtberg
LOCATION
GermanyNorth Rhine-WestphaliaBonn
NUMBER OF ROOMS
142
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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MERCURE HOTEL BONN HARDTBERG - Updated 2024 Prices, Reviews, and Photos

Frequently Asked Questions about Mercure Hotel Bonn Hardtberg
What are some of the property amenities at Mercure Hotel Bonn Hardtberg?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and breakfast buffet.
Which room amenities are available at Mercure Hotel Bonn Hardtberg?
Top room amenities include a flat screen TV, a desk, and a seating area.
What food & drink options are available at Mercure Hotel Bonn Hardtberg?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Mercure Hotel Bonn Hardtberg?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Mercure Hotel Bonn Hardtberg?
Conveniently located restaurants include Pascal's Grill, Mukam Uigurisches Restaurant, and Pastarotti.
Are any cleaning services offered at Mercure Hotel Bonn Hardtberg?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Mercure Hotel Bonn Hardtberg?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Mercure Hotel Bonn Hardtberg offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mercure Hotel Bonn Hardtberg?
The staff speaks multiple languages, including English and German.
Are there any historical sites close to Mercure Hotel Bonn Hardtberg?
Many travellers enjoy visiting Beethoven-Haus Bonn (3.1 miles), World Conference Center Bonn (3.2 miles), and Kanzlerbungalow (3.0 miles).
Is Mercure Hotel Bonn Hardtberg accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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